aux beaux art food is great and the pastry bar is excellent

one of the best things about the room was that the mini bar was included, which was a nice added bonus

kevin who served our room service was excellent

little feeling on premium room service v

great breakfast, relaxing in swimming pool

environment is so peaceful ~ good for living and the bed is so comfortable ~ the pool is very clean and staff

fara at the spa provided a warm and welcoming experience that made our visit truly relaxing

great mini bar with some complimentary items inc

location not very convenient, no shuttle bus service from pier to

no shuttle from the airport.

not recommended if you are travelling with kids

then i left, and instead of bringing in my laundry finally they left a note 3 hours later i had dnd on (which

clean room, great laundry service, wonderfully quiet and oh, the spa downstairs is orgasmic

maybe add more options for food for room service

wifi is really bad despite they are friendly , the staff doesn t speak english the room was

there is no gym and no swimming pool provided in the property

the hotel is on penha hill and provided free parking during our stay

nice stay with kids

firstly not good wi-fi signal,at gym not enough equipments.

my family has stayed for 3 nights 3 rooms with kids and a senior, the house keeping group has done a really

and clean room with moderate speed of wifi

room service did not speak english so could not order to the room

enjoy our stay and took free shuttle bus from nearby hotel staff very efficient agoda need to check frequency

2 days i tried to order room service food it wasn t available and also in the restaurant what i wanted wasn

swimming pool which is located in front of the reception, hence it lacks privacy

nice and clean facilities, nice big king bedroom i got, nice views from the room, snacks/drink bar free that

24 hour food and bar service

all drinks at the mini bar are free of charge and capsul coffee machine and fruits

the staff were incredibly helpful and genuinely friendly (both customer service and room service), which made

the room service and redemption were superb with informative

she wants to clean our room but we did not ask to clean it, we just ask for wifi assistance

the staff at pool area is not friendly the way he approach guest

kids enjoyed the pool

the heated indoor swimming pool and jacuzzi

the hskp staff assist us for wifi, she came inside our room

in a very good location close to everything the room is very nice and clean nice spacious bathroom with spa

very poor wifi quality

the wifi, which we mostly used at night, was slow

tourist attractions, room is big, shower water is strong, aircon is functioning well, strong wifi, available

when i tried calling room service, there was no answer, and when i

not many channels on tv to watch but there is wifi so its okay!

the gym and the sky lounge were out of service.

good services, good view, beutiful room design but no pool.

the room service menu: not with various choices and price is relatively higher than other hotels

the restaurant offered a fabulous buffet style breakfast, which was well stocked & of a high standard

good location, good room, good wifi, good value

room service not

and glad this hotel was a breath of fresh air - - location was near bus stops, variation in breakfast menu,

breakfast buffet had a lot of

the room service workers are very friendly and even nicely check with us if we need anything else

the room space and the breakfast

breakfast

breakfast was

the breakfast its chinese style, very low of the expectations

facility was good besides the breakfast

well located and a great looking hotel. the buffet breakfast was great value. excellent service.

was perfect close to kids playground, restaurants and free shuttle services

it would be good to have a laundry room in the hotel with washing machine and a dryer

buffet breakfast was awesome, kids loved it

i really choose this because of the nice indoor pool it just happen that the pool is under maintenance so

room service cheap and tasty

lots of plug sockets, good wifi, towelling robes, slippers, soft towels

the bar wasn't open on a friday night which was very disappointing

if you travel with 2 kids, you going to love the extra space provided in the room

myself and my family, including 02 kids, had a pleasant stay here

were travelling with the kids, so i really liked the family offer of this hotel - two adjoining rooms with one

good location near senado square, they have a phone that u can use for calls and wifi, mini bar is not

is prime but you wouldn t expect that you have to log in all the time on wifi connection and yet it is slow

the doors to the cupboard and mini bar didn t close properly

and the hotel is nice, the only problem is the wifi connection

no other facilities like pool/spa

wifi and ventilation is also optimum

a lot of facilities, room has no coffee machine, weak wifi, no intl cable tv, you have to go down for room

pool didnt work

took light rail to hotel , they have shuttle bus to galaxy and border gate at peak hotel

suitable for travellers with kids as they have a sports arena and swimming facilities

room service menu extremely limited (and you need to question room service in chinese to find out

the jazz night event at the hotel lounge bar was amazing

had a pleasant stay and very comfortable. the top bar is definitely highly recommended.

location, spacious room, ideal with kids, facilities are top class, underground parking easy access, spectacular

there is an expresso coffe machine and the mini bar is well furnished

wifi and safe did not work. check-in a bit challenging

one annoyance was a staff member at the pool area while i was trying to chill in the jacuzzi moving about and

gym a bit limited but usable

room service food was ridiculous, but can order out easily

breakfast not ok! bad location! small room!

great hot water, great wifi

oh and the rooftop bar is really cool

complimentary mini bar was well stocked with a lovely bottle of red alongside coffee and tea

the mini bar amenities are free and are replaced every single day

the wifi on the 8th floor was so weak that it was almost impossible to access.

nice indoor pool

the swimming pool and the gym offer great added-value to stay

friendly staff, large room with good facilities, nice hotel bar with live music

pool is great and there's also a gym for those who don't wanna missed their gym routine

great staff and room service.

the swimming pool on 4/f, it is a gem

shuttle bus not convinence and take time for waiting

my kids like it a lot

1.location a little bit far from the center. 2.without shuttle bus from airport.

non smoking hotel which was not mentioned during the booking which made my husband very uncomfortable

also, wifi in room not too stable, disconnected

amazing experience in the hotel, convenient transportation is its major strength, good wifi connectivity

though, the door cannot be fully opened and a bit risky for small kids

i like service room is equipped with daily needs like utensils, potable water, laundry and

filipino staff wifi

amazing pool

the bar there was also serving signature cocktails

shuttle bus to cotai island to access sands venetian, sands parisian & sand londoner; swimming pool is large

sadly no bar to take a drink after long day

very well maintained gym and room was awesome

men and women were smoking whilst playing on the slot machine, even though there were signs for fines up to 1

they asked for a 1000 hkd deposit for the non smoking

lovely suite room. pool also nice. breakfast not very western but good enough.

the swimming pool is spectacular and the breakfast buffet is diverse and pleasant

the room service was inexpensive too as compared to what restaurants were offering outside

would be nice to give laundry away and get it back dry instead of having to do it.

very clean, convenient & strategic location, staff are polite & helpful, free wifi, and good size room

excellent, fast password-protected wifi

clean and comfortable with strong wifi

helpful staff, coupled with a decent affordable breakfast buffet in macao, clean rooms, fast free wifi, great

stay all the time wifi are bad

decent wifi coverage, the breakfast is good

housekeeping staff actually proposed that i allow their staff to bring my laundry home to wash as it is cheaper

room service was done everyday too

the wifi is good

rooms and pool was beautiful, staff were very sincere

feeling good with too many friendly reminders from pool staff in the middle of swimming with the kids

the quality of food from room service

very close to the water park

relaxation pool, 4 different swimming pools (really fun!)

wifi worked well throughout my stay

a bit of issue on the wifi access but we got it resolved when we asked the front desk personnel

the only downside we could note are: weak wifi near the windows and there's no bidet!

top notch gym

it has a super nice gym that open 24 hours

my siblings loved the gym

wifi is very slow once you get past the 1st floor above the lobby; during our stay on the 2nd floor

the free breakfast buffet at cafe deco was superb

with lots of activities and shops, unfortunately the kids club was extra charge and the mini golf was only open

the kids play area was really nice

few things were closed but suspect due to bad weather (golf course).

maybe they need to add a mini golf carts for ppl who are tired of walking

the gym is amazing, the pool is heated

us w an excellent view unfortunately we didn t have enough time to try all the facility eg spa swimming etc

room service food is awesome too

special mentioned to byran & mike at the front desk; ming & cindy at the spa; kenneth at the gym & pool; the

we took the shuttle from the ferry but had to wait 20 minutes for it to arrive and then had to walk a mile

shuttle bus (the driver)

appreciate the staff in the gym room, he is called gelo

closed for winter and no website notice - not fair when used for marketing and is enticing buffet breakfast

food - i had room service and the vietnamese beef noodle was not very good

swimming pool is very good

breakfast needs to be updated for western people as well. there was not much to eat for us.

is a smoking zone except one small 'reject' area / table, away from the main bar and next to the kitchen

design, lovely staff, swimming pool and outdoor hot tubes, nice room with view and great bathroom

grand interior. separated from casinos. room service tastes good even though on the pricey end.

wish there was a better stocked mini bar and accompanying things

the design of the room and the facilities are exceptional, love the bar experience and the view of the hotel

spa was amazing

the pool area was stunning, and the attendant there was very friendly and attentive

in particular, very impressed with the hotel gym - has a squat rack, smith machine and other equipment for

the location is perfect for both business and leisure, and the bar is a must-visit

excellent service and tidiness. gym facility, breakfast and bar were all over my expectation

gorgeous lounge areas , fantastic bar and restaurant

i like the overall modern style nice gym & swimming pool

excellent service and tidiness. gym facility, breakfast and bar were all over my expectation

it is a bit shuttle to take to the galaxy water park but that's why it is cheaper than the other galaxy hotel

from pre check in service to hotel service to customer service, amenities, buffet breakfast, tea time, cocktail

the third round goes to housekeeping, room service and the front entrance teams

the bar tender in the cocktail residence room, gabriel, is so professional and caring

service is super b, they upgrade me from normal suite to 2 rooms with breakfast for 4 adults 2 kids

we have free breakfast, afternoon tea and evening coctail

have been to gym room, regular size, have basic equipment to conclude: great night of

room was big and clean. location was perfect. did not try the breakfast.

my kids and senior parents love them too

a la carte breakfast is not for me, i prefer buffet.

room service food was tasty

at the pool bar was great, i was there with 2 kids and staff was friendly enough to look after them during

at the pool bar was great, i was there with 2 kids and staff was friendly enough to look after them during

nothing noticeable. breakfast could have been less pricey.

there happened to be some happening regarding to bell staff taking my girl's trolley out of shuttle bus and it

unexpected breakfast and very fast response for in room dining

hotel was good but the swimming pool open at 9 am, i prefer to open early morning, maybe at 8 am, then the free

the location is strategic and very convenient for getting around, with the hotel s free shuttle bus making

location, hotel view, staff friendliness, hotel cleaness which are good, they have a very good gym and swimming

the midnight supper with room service pizza

water park is nice however they provide mini towels which is inconvenient

breakfast was great, personal was amazing, the room blow-minding and we couldn t visit the pool but just

blind tiger bar is

the staff at the spa and the gym (that was also really nice ) were super helpful

with a great view of the pool next door and a golf course

the services and facilities at away spa at w hotel was absolutely amazing as well

pool and spa closed a little too early for my liking but great pool to be at with outdoor sunshine

gym i ve been to so far

there is a nice range of restaurants, attractive lounge bar and a huge starbucks reserve at mgm cotai

love the swimming pool and food there is really good

screen hd television, fair sized safe, fridge stocked, coffee & tea facility, working a/c and wifi

the wifi connection has a little bit low

the wifi can t connect to my device

only wifi not that strong

poor wifi

the staff were genuine and helpful, they were friendly at check in, and prepared kids amenities for us inside

location was great, it was right above the water park, playroom, food courts and other hotels as well

great facility. plenty of kids activities. great for family get away.

too much activities in hotel, water park, golf simulation and shopping mall

you to briex for helped me a lot about answering my questions (i asked a lot questions like the shuttle bus

the hotel has a 'wow' factor. the beds are very comfortable. the wifi is strong

nice view seeing the golf court

clean room, good room service.

and with free shuttles going almost anywhere in macau, it was easy to get around

moving around with the shuttle bus provided by the hotel was convenient and great

was ok, pool was ok but alittle too cold for me

normally use the shuttle bus services provided by the hotel and it is very convenient

only one bar of soap in the entire room. except

not too critical, but couldn t order room service on our 1st night due to kitchen maintenance.

loved the pool and gym facilities

family and kids disappointed

comfortable bed / good wifi and nice shower

their breakfast is amazing, dinner is 1000/1000. it's unexplainable

washroom with shower and bathtub and separate walk in closet is magnificent for our stay breakfast buffet could

very good hotel, with loccitane amenities, express checkout and shuttle

suggest to link up with other hotel chain on shuttle bus service

also the location is not very central, so either have to wait for taxis or take the shuttle bus

con: no direct shuttle between majors ports and hotel