bar excellent staff

welcoming owner who went out of her way to help us with an early check in due to attending a concert and not getting back till after midnight

central location, nice and quiet. lots to do for kids

pub singer and local kids were very noisy

weren't aware that there was no kitchen functioning at the hotel when we booked

decor cocktails room service location staff

food we ordered for room service at dinner wasnt great for the amount we paid

one thing, the gym wasn't open

the staff and the ambience and great location. gym was good but a bit small.

resident bar closed at 12

proximity to the docks and the city centre meant we could easily walk everywhere with two young kids

like to be able to just go to the swimming pool directly from my room, but there was no robe in the closet for me to wear

room info on wifi codes

great bar and sitting area and lovely pool

the use of the spa facilities makes a relaxing stay and the breakfast in the restaurant is delicious

no kids menu either

m) without any extra charges, so you will not be rushing yourself to wake up

had to call staff numerous times for parties in room next door until after 5am and kids running around corridors throwing things with no adults around

paid for a late check out and was disturbed twice within the hour i had paid for to say i needed to get out

no kids menu either

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff i would stay

for some fresh air - this is a lovely old converted dock building and has so much atmosphere - breakfast was fabulous, big choice and lovely breakfast room - the staff all around the hotel were

didn't catch the name of the young man on reception and bar but he's an absolute credit to your hotel

early check in luggage room location to town

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

no food served after 9.30! only room service

early check in didn t happen

was just a very lovely hotel, room service very fast, spa really good

staff blondy in the bar and great receptionists and house keeping staff and breakfast staff had a late check out with no fuss i will be back great stay thank

rooms and very helpful and friendly staff at reception, in dining room and the room service

ive stayed here a few times great hotel,first time in gym,really state of the art,

rooms are spacious & comfortable and breakfast room service is plentiful

only being able to stop at floor for room caused issues when our kids were on another floor

great gym

for 1 trip of room service is a bit to much i've stayed places that only charged 5 and was roughly the same

st station easy walking distance to liverpool one, clean room friendly staff and lovely buffet breakfast

no facilities for breakfast but lots of places and supermarkets around

very clean, uber comfortable, great staff, nice shower, comfy bed, speedy wifi for work

the wifi was a bit slow but really got no complaints at all

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

late check out policy makes no sense whatsoever!

bar is very overpriced

check in, late check out, plug near bathroom sink, desk by mirror positioned with plugs

excellent views from 5th floor corner suite, staff very friendly, beds nice and comfortable, early check in and late check out not a problem as we had suite

i had a really lovely time sitting outside the hotel bar enjoying the sunshine with a drink, looking out to the waterfront

my kids dint enjoy much as i expected

perfect breakfast, nice room with view on the docks! well located at the kings docks

size of the gym and small choice of equipment

overpriced breakfast's and room service! quality of food wasn't worth the money!!

i couldn't access the gym?

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

late check out time of 12

location was excellent. late check out big bonus too.

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

local car park with a discount ncp late check out available for a small price

for the christmas markets room was spacious and lovely staff were lovely even gave us late check out for free

was clean staff was very welcoming and gave me late check out because it was my

friendly staff and we where given an early check in as room was ready

to all bars and restaurants, great value for money, clean, really friendly staff offered free late check

car park fees. having to pay extra to use the pool/spa facility. no air conditioning in gym.

spa was absolutely incredible, the rooms and bar were excellent the staff couldn’t do enough for

excellent breakfast, beautiful spa facilities, spacious coumfy bedrooms.

rooms are huge, gym is excellent and has high quality equipment

the breakfast was a wow factor

breakfast was very fresh and loved the free room service to our suite

area huge bed with comfortable bedding fluffy towels and robes hot shower easy check out mini bar reasonably priced for a city centre

they offered us their early check in and helped with accessing the room prior to the official check in

terrible wifi and very noisy.

great laundry round the corner

they even put a birthday card in the room which told us they had given us free late check out

also being e-mailed the day before my trip with extra charges for tv,early late check out

had any problems a lady on the reception called patricia i think gave me late check out for free

even gave us a free late check out

all in i paid £50 for the room, parking and late check out until 1pm

staff were really helpful and the breakfast was really good too

location was very good, early check in, nice bar and communal areas.

location very central, close to shops, venues, sea. decent gym. good, comfortable bed.

service breakfast was stone cold this was the only disappointment of our staff everything else was spot

staff excellent, excellent breakfast great choice, room

there was a laundry service but also facilities to use for free

building nice stained glass window on the staircase, the staff were exceptionally helpful, room service was fine, the rooms have very high ceilings which gives the room a nice feel, the

the wifi was a little ropey

location of hotel. late check out. reduced parking price. size of bed.

the staff entering the laundry cupboard in the early hours

we arrived early and the lady on reception allowed us early check in which was brilliant as i had my daughter

the bar is basic but adequate for casual meet ups

early check in late out

very convenient for the albert docks and i was leaving on a cruise ship from there also liked late check out and the food in restaurant was above

times telling us we needed to leave the room so they could clean even when we told them we had a late check

great hotel/ great location/ great staff/ good wifi and generous bfast

nothing for the kids.i would have liked a coffee machine in the room rather than instant coffee.

the late check out was good.

loved the breakfast. the waffle maker was a real treat for the kids, and delicious!

added bonus was the use of a basic gym

we arrived at 08:30 and got an early check in which was great as we were tired from travelling

breakfast was amazing

good bar

early check in was not an option and they don't accept cash

the breakfast and staff were good.

pity the bar or lounge area was not accessible

squeaking floorboards and bar downstairs was quite loud

there was music in the bar but i didn't really care as i prefer people to have a good time

page shows a bar and it is advertised as a hotel and bar, there is no bar to my knowledge

) was able to use the bar after the match

it is situated next to a casino about 10’mins walk from the albert docks

parking and ev charging available

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

nice early check in time

bar was busy

room service was only a phone call away

our room was not cleaned one day, during our stay. the wifi was very slow.

stay, the restaurant looked lovely but we didn't use it, pool was clean just a shame about the extra cost to use it

bearing in mind the size of the hotel i was a bit disappointed with the size of the gym

the price of water on room service.

good location, excellent wifi, fridndly staff, nice bar and clean

location, bar and staff

the beds were comfy and the bar attached was great

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

spa bath in the bedroom was great but water went everywhere when had it on & was worried about the

great bar downstairs

the hotel is comfortable and friendly vibe hotel bar is nice

location and the spa bath

really nice and accommodating, hotel lovely, kids loved the pool, beds really comfy, rooms spacious

we loved the room service too

early check in was great after my overnight travel with late check out to facilitate my flight home

breakfast was very impressive also

really nice and accommodating, hotel lovely, kids loved the pool, beds really comfy, rooms spacious

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

late check out option was ideal

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

nice, clean, and great location with a cute little bar attached which serves a delicious breakfast

was a bit pedantic on times like we had to check in on 3pm on the dot and we were rushed to have breakfast when it was advertised to be upto 10:30am

staff where really nice and gave us a free upgrade to a superior room for a hotter bath for the kids

wifi sometimes is weak

fab staff, great breakfast

get early check in, after contacting through email, and phoning 3 times to ensure we had early check in

allowed us to leave our bags in at 8am and early check in…which was a life saver after our horrible experience with our previous

omg room with plunge pool, the kids loved

the jacuzzi bath in our room but would be nice to see some leisure facilities like a swimming pool

early check in as was going to a show at 7pm and had a meeting at 12in liverpool check in is 3pm

welcoming, very helpful as we added things on before we got there and at check in, rooms clean kids loved them, as it was for my daughter 13th birthday

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

cool aesthetic, good location, staff were helpful, nice bar and restaurant underneath, very clean and modern

the decor is fab staff are so friendly the bar was great

wore lovely , bedroom had great design interior and staff at reception wore great to give us an early check in

everything, decor, toilets were black which i loved mini bar was marshall amps

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

we where offered a late check out free by andrew i think his name was

welcome drink a nice surprise comfortable bed late check out no problem

allowed early check in and great location

there's a small gym in the basement which was good

loud music from the bar downstairs

i don’t find the bar that engaging!

and clean, the restaurant and food was lovely, our room was spotless and the bed was comfy, the bar was great

great price, good room and breakfast was perfect

excellent breakfast

breakfast as always at holiday inn

lots of restaurants and bar located near the hotel in walking distance

the breakfast room in the reception area was bright and relaxed- a lovely sociable space with delicious

maybe a slightly early check in time than 15.00

staff couldn't have been more helpful- directions, allowing an early check in, permitting bag storage after checkout

early check in avalbity. friendly staff

room service food of excellent

the expensive tariff for an early check in

were superb and very helpful ideal location for our trip, and thanks to rachel for an early check

good gym equipment

the gym was small but really nice as it had a rooftop

beautiful and well equipped rooms. lovely bar and restaurant. friendly staff.

were very tidy and included everything you will need even for just a couple nights,i tried out room service and it was very quickly delivered with a smile

free mini bar and amazing gym on the top floor with peleton bikes etc

was quite loud but we were waened as soon as we booked it as we traveled with 2 children, but kids slept thru the music amd shortly after 12 it was all over, would defo stay here again id leave

i travelled with two teenage kids, who thought it was cool, but if they were younger this is not the place for you

location great bar next door couldn t fault the place and affordable would definitely

fine for a couple but wouldn't be suitable with kids

early check in avavilable and took advantage of late check out at 20

hotel to stay overnight for post op check up 8am staff brilliant and even had a meal delivered room service , food great

we did get an early check in and the staff were amazingly super friendly

didn't eat at the hotel or use wifi so can't give an opinion

would have liked to see a few free weights in the gym, it was mainly cardio machines.

friendly staff, good choice of food small gym was ok

we liked having the mini bar option a very reasonably

called me a liar for saying i booked early check in especially when i even showed them proof

it’s was fantastic spotless and a mini bar full of stuff

was offered to pay for early check in but i had plans anyway

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

asked for early check in obviously willing to pay the extra as we had been travelling all night and

i enjoyed the extra package of breakfast, drinks and late check out for just 25

hotel features a nice swim and spa area which is so unique compare with the hotels around, as well as its the room design is so

a great hotel close to everything i needed could get the pool open though seems to be close the times i have stayed

loved the fact that we could add on a package that got us breakfast, wifi, 2 free drinks and then late check out

early check in, friendly staff, ability to leave our bags in reception on check out day

went to brownlows bar and found it to be a great bar for a drink or two and the lady behind the bar serving was very

location and staff offer me laundry for free and early check in

friendly staff and locals in the bar below

front door coming and going have to walk in to the bar but not to bad

kirsty during the day in bar was very friendly and helpful

very good breakfast, for free, like a preasant, for everybody.

pleasantly suprised by a complimentary breakfast for the morning after our stay as well

right by the train station and the liverpool empire great value for money, lovely continental breakfast and the most amazing friendly staff , will defo be using this hotel again … massive

rooms were clean and beds were super comfy, a lovely continental breakfast was included, good value for money, will definitely stay again

no complimentary breakfast on a week day

very easy to request an early check in

1 barman on in castaways on a very busy night

on arriving from glasgow we were given early access to our room and staff arranged a late check out for us due to reason for our visit

penthouse suite with complimentary items including late check out

i ordered a room service steak and unfortunately, it was as tough as a boot

room service cooked breakfast hot on arrival excellent

sheet with some information about wifi code and shower switch would have been great

wifi signal was weak in my room.

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

location and was facilitated with a late check out which was very much appreciated

arrived slightly early for the room so were shown through to the bar and received a complimentary glass of prosecco each

the pillows were kids-sized - very uncomfortable for a grown person to sleep on

in our room (though,must point out at one point we did ask the young lady who was running the bar if they had coffee & she kindly offered to make us a cup but she looked abit run off her feet

only sugary kids cereals, barely any fruit, old croissants

the entrance is very welcoming with outdoor seating area for couples or families , the inside bar is beautiful decorated as is the stairway leading up rooms, the room i stayed in was on the 3rd

breakfast option simple and perfect

friendly owner, nice people everywhere, awesome breakfast and a very relaxed atmosphere

good location, breakfast, cheap double room for two and friendly and helpful staff

breakfast included

first class breakfast

loud, massive empty spaces where tables would normally be, so we felt like we were at a pub with kids play area, bit of a letdown

great for visiting family in the area, play park for kids and free car parking

there was a bar there as well called the bus yard

loud, massive empty spaces where tables would normally be, so we felt like we were at a pub with kids play area, bit of a letdown

kids loved it

wifi could ve been better

breakfast was amazing rooms amazing room service amazing bar staff amazing chefs amazing restaurant in the hotel

the room, the gym, and the staff were superb

had to request gym access

wifi. couldnt adjust air conditioning.