indoor pool was great,restrooms and showers clean, the only thing was the sauna wasn’t

bar and activities are a great plus

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms had enough plates and microwave and

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

we wanted to have access to the facilities of the hotel like the restaurant and the pool, but we were too far away from it

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

wifi not so good.

wifi password didn t work

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

the amenities in the room are good, bed comfortable, wifi, fast and reliable

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the playground and swiming pool

it would suddenly spit water out, it was quite frightening for the kids

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and scream location: even if super close to bus station , walking to the center i

it would suddenly spit water out, it was quite frightening for the kids

the front desk staff not to helpful the room service bad

we went out and looked around and our new, beaufiful room tht opened out onto pool was ready

breakfast is good. cost needs review

no gym available, pool in reparation process a cheto in my room, no wc paper at my room

free parking on the other side of the block

despite breakfast for volley event was ready, they did not offer to other clients despite egg bar people was available, management staff at breakfast place was not friendly

hotel offers water, coffee, tea and laundry service

people, superb hospitality, great location, closed parking and the breakfast was very delicious

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.

love the pool on the rooftop and the view to oversee the town

breakfast had a plentiful buffet of both mexican and traditional american options

the service is terrific and the american breakfast is nice and neat

breakfast was amazing (enchiladas poblanas

maybe need to have a variety of breakfast

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for breakfast

the breakfast choices were very few and there could have been more

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

wonderful clean room and great breakfast.

parking at property, a valet takes the car to a parking lot nearby, and from what i understood

the wifi can be weak at times

the free parking was excellent it's off site but you just call 30 minutes before and it's brought to the

the free parking was not on-site, but worked well for us

it was close to everything, great staff and a bonus to have breakfast and free parking.

bathroom very slippery. no safety bar to grab and prevent a fall.

affiliated restaurant and spa are very convenient

gym and spa were under renovation, so i couldn't use them

good dining, no bar or comfy area for a pre-dinner drink

few problems included some poor information at the spa/gym given by the coordinator as well as inconsistent wifi and someone banging down below through

they allowed me a 1 hour early check

would have preferred more reliable and secure wifi, and i found the cafe convenient and delicious but a bit overpriced

the wifi is not very stable

poor wifi

although each room had its own wifi connection, the one in our room was sporadic, so we had to use a different connection which

were working from the hotel)

the gym is okay

for free parking and not to charge for 1 hrs late check out

housekeeping, helpful english speaking front desk, great outdoor pool, excellent restaurant

- wifi goes from 3g to 4g

buy elsewhere because they didn't have the brand that we liked, also the receptionist from the spa didn't took our reservation right, and we lost the appoinment

rooms were spacious and beautifully furnished, the communal areas, including pool and outdoor courtyard were wonderful

great pool space and strong wifi

staff helped me get express laundry service

the pool on the rooftop was not open for most of the time we were there and is very small - not much

beautiful view, good breakfast, comfortable rooms

the hotel’s breakfast is simple but delicious

gym and pool actually non existing

the breakfast was great

breakfast was very good and offered a nice selection of mexican food

the restaurant was terrific with a wonderful breakfast included in the price of the room

is a wonderful hotel,the breakfast was out of this world

beautiful place, extremely clean and everyone very kind! also very good complimentary breakfast

spa tub in the junior suite was great, but power of jets rather low

nice touch of having complimentary iced fruit-infused water and popcorn for kids

about beforehand (also reflected in the price) so the usual facilities weren't available (gym, pool), so i can't comment on those facilities

pool inside the patio is very warm and clean with tables around to enjoy some drinks or food

the pool was great

pool not clean as it could be

location, spacious and comfortable room, fantastic wifi, cable tv with english channels, clean, nice view from my balcony, thoughtfully decorated

wifi is great too

thedral, restaurants)

plaza), amazing breakfast, you can tell they put their heart in everything they do & even late check out

friendly staff, spacious rooms, wonderful amenities, fast wifi, hot shower, nice restaurant - recommend highly

wifi was bad

bathroom was not clean and the wifi was really bad

n t travel with apple devises) my iphone

wifi was way too slow

wifi,good breakfast, shower with warn water, helpful personal

welcome cocktail was a nice touch as is the free coffee and tea bar on the

we did have breakfast there and it was very good

not enough choice for breakfast.

loved the coffee and tea bar with nespresso machine, which meant you could get good quality coffee at any time

great location, breakfast and the front desk staff, they were very friendly and helpful

no frills. clean. kind staff. early check in. close to the historic center.

the breakfast is good and the beds are comfortable.

more breakfast variety

i chose this hotel as they list breakfast being served from 6am, and i needed to be at work at 7 so

location and breakfast

good breakfast though small selection. very comfy beds. secure and good room cleaning.