very helpful manager, nice room mit a/c and hammock, pool area nice and clean

the kitchen is great (especially the free coffee), pool and hang out areas are also lovely

the room was clean, so were the bathroom and the kitchen

:) the common kitchen is well equipped and the common areas are very enjoyable (sofas to chill, big dining

i also liked the communal space and kitchen, and my favourite part was sparrow, the friendly cat, who immediately

breakfast was good

i also enjoyed the large pool and the snack bar beside it

they come back from the boats around 16:00 or 17:00 and will have something available that isn't room service

no mini bar or fridge

for you but if you want somewhere on a limited budget, this place is good value with a decent breakfast, skip

location, beautiful garden with a small beautiful pool area

friendly host, good wifi, spacious apartment

kitchen was handy

available kitchen utensils would be nice along with dish washing sponge and dish cloth

especially as the alternative is to leave all your clothes downstairs in the living room/kitchen area

also, wifi was great

kitchenette without any equipment - just a sink

the tv didn t connect to wifi or the signal so was useless.

the wifi did not work at all

wifi was spotty at times, but generally was good enough. otherwise, i had no issues at all.

just a tad noisy with the road but nothing serious. pool is not very attractive but still ok

the wifi worked fine and there was a small fridge in the room

wifi would have been nice. i didn't ask and they didn't say.

wifi stopped one day but came back

wifi not great

location facing the ocean, nice terrace for sunbathing, nice pool; breakfast provided varied choices and was

also beautiful pool area and a lovely bar

every day starts beautifully with the breakfast, since the food is excellent and the staff is very friendly

wonderful bar staff and breakfast staff. clean and comfortable room. nice views.

pool bar was not inviting.

the pool area was nice

clean and quiet (even though there was loud music across the street), surprisingly large pool and shaded area

nice pool and filling breakfast.

very clean, and the pool area really comfortable

wonderful clean non chlorinated pool great seating area very private

the pool is big

it was nice having the swimming pool

location, outdoor area, breakfast and pool

breakfast was poor and swimming pool not useable

enjoyed hanging out by the pool in the evening

definitely a safety issue when traveling with kids and i would recommend replacing with higher rail pool had

wifi did not reach the bedrooms only in the living area

no stress, rooftop pool & bar with view, great value for money, clean, comfortable, hot water & air con, good

staff was very kind and professional, charli at the reception and lili preparing our breakfast was rellt sweat

breakfast was nice on the rooftop as well

some of the hotel wasn't finished ie gym room etc...

view from the pool area, warm pool, great location

great wifi

colonial - room was a good size kitchen was well equipped for a short stay staff at suites colonial were

dmall kitchen, but no cairs and table

room we got was huge, and had a kitchen, living room, bathroom and bedroom with ac

the wifi is very basic and slow and doesn't always reach the bed

kitchen didn't have space for food preparation very limited kitchen supplies

the wifi sucks so if you need to do home office, search for another hotel.

wifi were not working in bedroom and shower no water power and outside music was until 11 pm

the attached restaurant has a free breakfast (from a regular menu) for each guest (+) good lunch, breakfast

outdoor pool and view are really beautiful

the community areas in the lobby, around the pool and yard were fun and made it very easy to meet the other

clean pool

nice staff, comfortable and clean rooms. nice pool area and great restaurant

the wifi worked good and they have a netflix account

good wifi and smart tv in the room

everything is fine. they have really big open kitchen!

small kitchen with fridge to use and scooter rentals at the spot

it was very great that the breakfast are included

the center but still quiet, the stuff is excellent and sweet, great shower with hot water, cute pool

pool and garden area were quite relaxing and quiet with plenty of seating

wifi could be better

pool looked small, but was adequate as i got used to it

bad wifi

good restaurants big rooms with v comfy beds, every room with a sea view has a pool and snack bar on the first

the wifi & television signal was very spotty

the hotel is brand new, excellent facilities, big room, infinity pool

wifi was hard to get working and was slow

good wifi and air conditioning

wifi too slow in all hotel

utilized the hotel laundry service once and it worked great

food was good. wait staff was excellent. bar was good and good drinks.

laundry on site would be great too

were friendly, nice to have a pool with a bar, good location between evening entertainment and the beaches

the pool area and the room service.

was very nice, pools were clean and nice and the food was really good

the kids club was awesome

we were a group of 4 adults and 6 kids

pools, beach and drinks are amazing, great staff, food can be a little disappointing, mainly breakfast and

man at the pool bar not wearing gloves when putting lime into cocktails, i saw him put his hands on money etc

property, incredibly clean and comfortable very nice & spacious rooms (lofts) and pool as well the staff (josue

the room was big and comfy. the swimming pool was lovely. the best part was the host ud83dude0a

the kitchen is not suitable to cook (no real stove or good pans), only to bake an egg or make breakfast

room with kitchenette, good bed, nice pool, helpful staff, good price

+ near big supermarket (chedraui) + gentleman at reception was super helpful always + mostly easy parking directly

good location next to the sea with seaview nice pool and their own sandy small beach on the cliff next to the

the kitchen has minimum amount of dishes but staff was able to get us couple extra cups when we asked

swimming pool a plus

apartments are beautifully designed, light, spacious with little balconies off the rooms, great kitchen area,

even towels for the pool

the breakfast was not what it used to be

beautiful room, modern and comfortable. pool is beautiful, super relaxing

our top tip would be to sit at the bar & get chatting to santiago the head bar tender, super friendly guy who

the breakfast la caret wasn t so good and the food both morning and evening was very slow

the service was a mess: not a single drop of water in the room, no room service, very bad attention when checking

no wifi.

poor wifi, rooms need updating

also the wifi internet service is spotty or unpredictable

so good for kids to explore and staff were amazing

the view, breakfast, and location was excellent! jesus is awesome help & very kind!

they brought in a dehumidifier but we had to have our laundry done on site so it didn't smell sadly

we went 2 times to the main bar next to the sea and on both times left without drinking them

also, a beautiful fitness gym that is top quality

and clean beach, tranquility pool was an excellent retreat, personnel was exceptionally friendly, food in the

room service

pool is heated and staff were friendly

bar closes at 10 and no room service

) website also says room service room service was also not available pretty much they need to update

better decor in rooms. spa was okay.

we were not aware of the wake-up baskets and only opened our door on the way to breakfast to find a basket

had a massage in the beautiful spa which was amazing too

the sky pool offers yet another fantastic view of the sea and on the other side of the magnificent jungle

the staff was very friendly and helpful. spa was very nice

so we went on the recommended snorkeling trip with our two kids

gym, dinner and staff!!!

the pool bar was closed down no refrigerator in room no access to cold water to drink

was no wifi in the rooms but they have smart tvs which doesn t make sense

) and the wifi not working well in the room, but those are not major downfalls

pool bar wasn't open

food selection was minimal, also wait times for something off the menu took while kitchen staff was always

little far from the center, the pool with the bar has a shade until 2 o'clock in the afternoon

it is close to the golf course

the beach, super beautiful and calm, a nice place to go with kids

the humidity smell in our room located in the building close to mini golf.

it afforded us the opportunity to have a five star breakfast at the fish house every morning

spa coupons were very misleading

room allowed us to swim straight into the pool from the patio

swim up pool was kind of cold because our area was in the shade so having a spot in the sun would have been

the room service food

seem short handed at breakfast

didn t like not having a tub, slim pickings on food, no room service, wi-fi connection can t logging off

had stayed there previously and returned based on the all-inclusive package, beautiful pools and beach, combined

kids zone is great and safe

kids zone is great and safe

food was good for breakfast, lunch and at the mexican restaurant

on the last floor above us there was a family with kids running until 1am, making a lot of noise

the whirlpool in the spa was extremely filthy, but after reporting it, they clean the spa and call us to come

the beach is like paradise and there are kayaks for free, organized diving tours, animations for kids and adults

everybody was safe, and they say it happens in many resorts but kids freaked out for some time

we love kids but in our opinion the time could have been reduced without speakers shouting the hole day

the room service always tok 40-60 minutes

would have liked some more food options on the room service menu. that's about it. ;)

if you really want to loose some weight you d better use room service

delicious, i am not vegan but i like health food and enjoyed every meal (all included, even the room service

dj on the beach (very cool sunset sessions), even kids enjoyed dancing on the beach

overall i had a fantastic time with another couple and my three kids

staffs are so friendly and helpful, good activities for kids, a good show every night, zumba, good vibes and

thank you rueben, elio,victor and alexis (breakfast server) for making our stay memorable and being so kind

alcoholic drinls wer not provided for kids (under 18 were identified with a different color bracelet)

was well maintained, pool in a great location

breakfast could have been better

the breakfast was nice

the pool area is nice (if you can get a bed

breakfast was great

the pictures of the pool look really nice, especially the bar

the wifi was inconsistent

know, it didn't have a pool, or a breakfast bar, but the room was spacious, had a balcony, a whole minifridge

pool was not ready ud83dude22

was a pool to use, located across the street at a partner hotel, but i would not recommend using it, it

poor condition needs some upkeep or some attention bed was hard as a rock no wifi

breakfast was great

we went to parking to take our luggage and manuel from parking staff help us and went to reception and told

excellent. the room service was superb.

from; room service, breakfast, lunch, pool side service (for drinks and snacks) and dinner, all meals were

we loved sitting on the balcony in the morning, and room service was fast and delicious

we had to choose a thing that was not great, it would be the wifi, but honestly, it did not affect us much

he was very friendly and helpful, and he made our stay very comfortable) we loved the little kitchen, because

no shampoo and no beach towels offered. had to ask for wifi password not supplied in room.

are very comfortable, it's super clean, i didn't use the kitchen but i think it's a great part of it

cozy and chill, a nice place for relax, definitely an amazing place, it also include a small pool which is

wifi sometimes did not run fast in our room

didn't like being limited on number of devices i could use on wifi

food was very good the beach was amazing we are very happy with the service the kids club had very nice activities

the mayan massage at the spa was so great they have very good deals , request melecio or rebecca best masseuses

parking lot i don't like, but i think is something common in all those hotels, that they always

let a guest play boom box like music by the pool till 4am and after

noticed outside around pool was never cleaned booked through booking

pool

we asked if we could leave bags and swim in pool in the afternoon as we had a late flight it was no problem

big room, water in the pool was warm, great ac and nice staff.

the wifi is not working in the pool area

food, nice animators at pool provides good programs every afternoon

the only real ac is in the spa and the gift shop

several pools

gym

gym & spa not available

we had a little accident when after breakfast we came back to our room and one important bag was missing - but

near to the swimming pool was always damaged duerme the 5 days i tried to use them always on

room service is fast, though food choices are limited and comes cold (i

and plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were

overall is very fun for people who want to have fun but also have kids!

room was clean and functional, great pool, lovely staff

the bar at the restaurant had watered down liquor

i also stayed and tried to work remotely, but the wifi was definitely not strong enough most days - i am on

position, cozy room, cleaning, mina at reception & carla at bar (both professionals)

flexibility on room change, tiny staff, no wifi in my room, peek a boo view i paid extra for, hotel run by a

amazing beach and the kids club was absolutely fantastic, our 5 & 4 yr olds kept asking us if they could go

pasta station in the buffet room was good and generally offered a good selection especially for kids

i also never found fresh tortillas for breakfast but perhaps they have tried before and they don't get eaten

concepcion in the breakfast buffet was very nice and polite as was the girl in the egg station

breakfast was also exceptional along with all other meals

no complaints ~ smallish pool but i did a daily swim!

the landscaping and pool wonderful

the wifi wasn't great in the bedroom.

it's a shame the wifi doesn't work everywhere.

the staff were friendly and welcoming, the rooms were spotlessly clean, and the wifi worked well throughout

the pool is very cool and nice to lounge ona sunny afternoon

there is a rooftop pool area that i didn t personally have time to use but looked like a great place to hang

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

the pool was dirty when we were there

staff; comfortable clean rooms; perfect location; easy, safe parking; a/c-tv-wifi all top tier; good showers

fun pool scene on the roof

well equipped with decent coffee machine, tv with netflix and lots of options in the mini bar (bottles of

the people who worked at the bar upstairs by the pool were very nice

don t have phone in the room,so we couldn t have room service

you think you found your 'adults only', luxurious hotel in playa del carmen

as they have kinf of a private beach where you are never disturbed by anyone and a great lobby bar

i enjoyed the spa and pool activities.

with two queen beds which ate up a lot of our room space, but the pool outside our door and sushi bar kept us

we loved the private beach with the bar

with a bunch of kids running around, be prepared to wake up no later then 8:30am with all the families as you

full kitchen for home cooked meal

wifi was great

room service breakfast was lovely, sitting on balcony with sea breeze

loved the pool

pool and the beach

we liked the pool with the iguanas

booked triple room wasn t made and it was very noisy at night, our room was right next to the pool and people

the pool is very

402 has relay good position near the roof pool and close to the bar which is open during the day

the wifi didn't work

whole experience was wonderful from the rooms to the breakfast to the pool

wifi we didn t even use because our us phone plans worked and you had to agree to give all your

good wifi

you have a private beach bar for hotel guests, next door you can also rent a kayak or book a snorkeling tour

stores at walking distance and convenient parking provided

there are swimming accessories to rent so perfect option if you have kids

the full kitchen was very helpful since i traveled with my husband and in-laws with my 3 year old

the suite rooms were the best - included everything from laundry to cutlery

the wifi works amazing because each room has a modem

we had some difficulty accessing a strong wifi connection.

good wifi

keep the edges clean, shower curtain finished off with blue ribbon and flower insert, excellent wifi

the wifi did not work air conditioning is facing directly the bed and cannot be directed elsewere since

it was very comfortable and the pool guys was very friendly along with other staffers

the condo was big with all the required comforts, including two big tvs and all the kitchen appliances

the pools that run through the courtyard

i loved all the plants in the pool area

very friendly and helpful staff and excellent access to local extras (gym, restaurant discounts, etc)