hot water, toiletries, free drinking water and coffee too in the mornings, wi-fi, lovely pool, open air kitchen as well as toaster etc

the property has a shaded area to relax and a plunge pool to take a dip in

if you can raise the temp of the pool water a few degrees that would be so wonderful.

helpful and welcoming staff, great free coffee, fine outdoor area with a nice little pool, spacious villa, clean hotel, great location close to everything, quiet

the pool was small but refreshing

kitchenette without any equipment - just a sink

great value, great location, and the owners are hilarious and kind. no kitchenette however.

everything and really nice in general, to the room what was much more then expected (big, clean, kitchen was great, great location, very good value for money), to the support and gift i got before

no kettle either, even though they have a kitchenet area

the pool is big

location, outdoor area, breakfast and pool

breakfast was poor and swimming pool not useable

enjoyed hanging out by the pool in the evening

breakfast is serve in a very pleasant area close to the pool and under a palapa

the rooftop needs a bar and comfortable lounge furniture then it would be perfect.

service, great location and delicious breakfast

terrace was a beautiful spot for the morning breakfast, as well as a great spot to view the sunset over the city

we loved the roof top pool and the breakfast on the roof with view was amazing too

lily and other staff who were setting up breakfast were all so nice as well

a small pool on the first floor where you cool down during the hot hours of the day

hammocks a plunge pool a palapa and a nearly private beach what more could you want

clean rooms with daily room service, comfy beds, kind staff. great location close to the ferry.

wifi was mostly acceptable, but it had a very weak signal no matter where i connected

breakfast was very good service was excellent i would stay anytime

location, great staff, wonderful breakfast and great access to second location, casa mexicana

it had a kitchenette, with a small electric stove, but no microwave

--- the breakfast at the sister hotel casa mexicana was one of the best i had in my visit to cozumel, the

breakfast was included which i ate at casa mexicana and it was an elaborate affair

large rooms, good wifi, nice showers

you can use the fully equipped kitchen all day and in the morning a little breakfast is prepared

breakfast was good ,and if u wanted to buy food and cook it u could do that too

kitchen in common area for everyone to use

everything is fine. they have really big open kitchen!

the hotel has off the street garden where you can relax by the pool

large room, nice pool, great staff, great location

i spent the mornings diving and the afternoons by the pool

pool looked small, but was adequate as i got used to it

the center but still quiet, the stuff is excellent and sweet, great shower with hot water, cute pool

front desk staff very friendly and accomodated an early check in

shame the bar (3rd party not run by hotel) was not open in the later afternoon

pool and restaurant

the snack bar made excellent drinks and food, and the restaurant attached to the hotel had the best food we

pool was small no pool towels were available

good restaurants big rooms with v comfy beds, every room with a sea view has a pool and snack bar on the first floor and undercover secure

quiet hotel with beautiful grounds, nice pool and patio furniture

the pool needed some serious attention, paint was peeling very badly

beautiful view, great staff, intimate, nice pool.

the pool area is a bit shabby and could do with a clean up

the attached restaurant has a free breakfast (from a regular menu) for each guest (+) good lunch, breakfast and happy hour (+) tasty breakfast a la carte (not a continental or buffet) was included in the price of our stay (-) breakfast included was good, but restaurant staff was rather passive and unfriendly, like doing (+)hotel was clean and comfortable and the breakfast service and food were excellent

the pool was nice as well as happy hour each evening

like the pool, the friendly staff, the easy access to the dive boat dock

grounds are really pretty with a cool little bridge to the ocean and a pool by the water

the restaurant and bar staff were amazing! the location is a perfect distance from everything.

were friendly, nice to have a pool with a bar, good location between evening entertainment and the beaches

we did not feel comfortable leaving our kids

the snack bar by the pool has nachos and cheeseburgers, and hot dogs from like 12-6

eakfast,

amazing breakfast

the kids club was awesome

swimming pool a plus

the staff were really friendly and kindly allowed us early check in and late departure

very relaxing pool and beach area with good snorkelling and 20 min walk to the city centre with good restaurants

great pool and sun lounger area and steps straight down into the sea for snorkelling

the facilities were awesome and the pool and the access to the ocean was absolutely amazing

i had a great massage in the spa by lili

my husband and i really enjoyed the spa as well

breakfast was tasty but takes a long time so plan ahead if you are in a rush

the hotel has a part 'adults only' and another part for families so you can choose between two pools, you have a jacuzzi

everything was great, except the spa room should be soundproofed.

the lady who i called for room service was very rude about the situation

the two infinity pools and sand sitting area, hot tub and hammocks hanging over the rocks, great breakfast buffet and loved the vibe very laid back

but, if i was to make one suggestion i'd suggest having rooms with a bar fridge for extended stays would be beneficial

was unexpectedly noteworthy, the drinks were always very good, and i could get consistently good wifi in my room

to the amazing pools, the infinity pool, the restaurant, breakfast, and jacuzzi with warm water to see the sunset while having your fauvorite cocktail

breakfast buffet that had everything

wasn't too fond of being awakened at 3:00am for room service that i didn't order

rooms were spacious and comfortable with plenty of storage space, coffee maker, mini bar with complimentary drinks

on new year's eve there were limited options and we decided to order room service because we didn't want to go to the special buffet dinner

hotel has its own dock from which one can be conveniently picked up for for a boat dive, good parking on site and good security

waiting for dinner more than one hour with two small kids is not fun

furniture in lobby, bar area, lounge chairs at the beach worn out.

but the bar up there is closed, there are no towels and it just looks abandoned

so we went on the recommended snorkeling trip with our two kids

access, snorkeling equipment for rental, gym, pool, room was large and comfortable

loved their mini golf course

food selection was minimal, also wait times for something off the menu took while kitchen staff was always slammed

pools and staff were all amazing

we were not informed about any way to ebook restaurants or how to order room service

enjoyed the ease of getting lunch and breakfast using buffet or a menu order and then relax in the ocean-front open-air restaurant

so, next time when i go with kids

we love this place so much we made reservations to take our adult kids later this year

cozumel and location for that was good + as host hotel they offered race day transport and early breakfast

the breakfast buffet was good. the pastor tacos were amazing

golf should be included but it didnt

pools seemed murky and dirty when we first arrived

on property power is good, but there aren't good facilities to clean and dry your gear spa and gym are nicely

variety of restaurants & entertainment. spa was wonderful.

the beach, the pool, the staff and adults only.

location; beach view, location to coral reef, spa services, pool with bar.

nice kids pool & nice pool for adults & beach area was

the hotel has many nice pools, activity areas and a pool for children

and the workers the were cooking over the hot griddles for breakfast and the ones at the oriental restaurant and the one in buffet in the back

for a scuba diver the location is perfect and access to restaurant for breakfast and lunch very convenient

the layout is incredible. it has a place for kids to play, a place for adults, beach access.

the beach is like paradise and there are kayaks for free, organized diving tours, animations for kids and adults with music in the biggest swimming pool and another pool which is more quiet

the breakfast and lunch were good, the dinner was not great

the food was bland and i ended up often eating the kids meal options since spaghetti noodles were better than the adult options

the coatis were the absolute hit with the kids

the bar tenders (carlos, justino, todos), managers (luis, fabian), wait staff (reyna y mas), (-)a later pool and bar closing time. (-)it would have been nice with a bar to sit in by the beach. (+)one always tries to do everything in their power to make you feel special,loved the food and the barman brian he made our stay so special and he is so friendly (-)bar and restaurants are very hot ud83dudd25 no air-conditioned ud83dudc4e and for us girls that is (-)) pool bar drinks tasted watered (+) drinks are fine and barmans are all friendly and welcoming but victor uc was the best

pool, vegan tacos, vegan breakfast

would have liked some more food options on the room service menu. that's about it. ;)

my kids are delighted to go to awen, the kids club, where ceci & pato made magic with them: treasury

one only negative thing to say the spa manager is in the wrong place i could suggest for his soul to work in a city like miami beach

not your typical all-inclusive

thank you rueben, elio,victor and alexis (breakfast server) for making our stay memorable and being so kind

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

breakfast buffet was very good and plentiful, staff very helpful and friendly we really enjoyed the

lot's of activities such as archery, use of bikes, dance classes, aqua gym, nice work out facility

everything-- but so much time for main meals given: breakfast 6:30 to 11:00; lunch 12:00 to 15:30; dinner 18:00 to 22:00---so good

we couldn’t even use our balcony or the pool that was on the rooftop because of this smell of dead fish being so close that it was

pool on the roof was dirty and there was a lot of bird droppings

there was no pool in sight and there is no elevator

pool/bar terrace was closed

the pool was very clean and in the rooftop

the bar at the restaurant had watered down liquor

the pool is small, not enough room to put chairs to lounge, but then who needs pool when you have huge

no one was in the pool (why would you

breakfast was average (eggs were cooked to perfection), shame that bar service stops so early but plenty of other places nearby

there was a bar on the beach a few doors down that was really cool with a fire show after dark

was clean great staff the beach was beautiful good food in the buffet and we also had a snack bar definitely we will stay again

the outdoor area is huge, and i've stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was

only thing was the towel exchange for the pool

then we were asked to come next morning to collect our “presents” which were breakfast at different hotel, japanese dinner etc goods

front, beautiful beach playacar in playa del carmen, great pools, gazebos available - which upgrades a romantic experience - staff super friendly and

adults only is a plus

we loved sitting on the balcony in the morning, and room service was fast and delicious

relaxing at the pool and getting in the ocean is great

breakfast had variety+++ - the room was well air conditioned

from; room service, breakfast, lunch, pool side service

the wifi wasn't great in the bedroom.

we enjoyed the pool

calm and quiet, nice little swimming pool, close to everything

the wifi signal doesn t reach the rooms properly, but honestly it was a perfect way to disconnect

the bathroom was in need of a refresh. wifi was not great.

on the beach, massive pool, bars, tennis courts and other activities available

sometimes music around the pool was quite loud, but it wasn't very uncomfortable

several pools

we used the pool and by the time we were leaving the hotel i remembered

the staff very nice, polite and helpful, the waiters from the pool the best like manuel and lupe gimenez

the people who worked at the bar upstairs by the pool were very nice

the roof top pool/bar has an amazing view, music band drinks were good

wish the sky-deck pool was open all night.

enjoyed the rooftop pool and the amazing views from it

pool bar is seriously 'cool' - we didn't quite fit the bill but that was no problem - just meant we

swimming pool on the roof

we loved the pool, it was small but the view is the same as the pictures

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

the pool area on top didn't feel too inviting.

the pool was dirty when we were there

breakfast buffet really good

amazing beach and the kids club was absolutely fantastic, our 5 & 4 yr olds kept asking us if they could go back

gym well equipped

needs a bigger pool or another pool

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside waiter service

so many pools, great for kids with a water park, food was fabulous and so extensive

this meant that getting food in the day needed to be timed well so we didn t miss the snack bar at the beach

lots of fun for the kids too

cluding in the rooms, pool, beach etc)

and plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

and next day when i was checking out they told me i could stay in the hotel until 5pm and use the spa for shower

the food choices on site were plentiful and they offered 24h room service for those that needed snacks between meals

everything was included - room service, mini fridge, the cafe

they have a kids camp with a playroom, park and pool

rooms near upstair pool are very noisy during the night because of fountain on the pool and street

wet cool rooms, beautiful views and very clean pool

ont desk, security, room service) were courteous and helpful

i requested breakfast at 7 in the morning and the room service never showed up

also, a laundry service is what is expected by most us travelers

pool and the beach

little hotel with rooftop pool and bar area

402 has relay good position near the roof pool and close to the bar which is open during the day

402 has relay good position near the roof pool and close to the bar which is open during the day

did not know the breakfast was included and at at the restaurant next door where the food was included

—clean, freshly painted, spacious rooms, rooftop pool,super staff,great value!!!! go for it!!

no beach, and the bar area did not seem the fit with the rest of the resort.

parking, nice room size, comfortable and they are well maintained

the suite rooms were the best - included everything from laundry to cutlery

near to everything, very good breakfast, plenty of food. the kids do not pay

kids across from us loved it

keep the edges clean, shower curtain finished off with blue ribbon and flower insert, excellent wifi

the wifi did not work air conditioning is facing directly the bed and cannot be directed elsewere since

we had some difficulty accessing a strong wifi connection.

the wifi works amazing because each room has a modem

duvet shower - great toilets - great staff - helpful and pleasant, we had some trouble with our wifi and ivan, michelle and another staff member all tried to help resolve the issue as quickly as

fully equipped gym named the gym was included in the price

the pool isn't big enough to swim in if you're interested in that!

very friendly and helpful staff and excellent access to local extras (gym, restaurant discounts, etc)

pool hours.

the kitchen in the room is very clean and has everything you need