the pool was excellent

only found out after booking that the pool was being serviced and not in use until september.

good breakfast and great staff

hot, sit-down breakfast, would have been ideal, but, unfortunately, is not available anywhere but home, at this

none of the facilities were open due covid (pool/gym)

of board games and movies on the website, which heavily influenced my decision to bring my kids there

laundry facility for long term guests, value for money

my only criticism would be that the breakfast area was too crowded with bus loads of kids

good breakfast and laundry facility. rooms are ok, stuffy. bathrooms were clean.

parking was included and very convenient and also allowed enough space for

the stay included a decent breakfast

the complimentary breakfast was a highlight — fresh, tasty, and with plenty of variety to start the day right

breakfast was first rate with a lot of choices, eggs, meat, bread, yogurt, fruit, waffles, juices,

the free breakfast was very good and well stocked

good breakfast. beds were clean comfortable. staff were very good.

totally impressed with everything.. check in, parking, room , breakfast and check out

missing the eggs at breakfast

convenient to water park

breakfast included. new hotel.

bed was super comfy ac worked friendly staff close to shopping and close to water park

slightly inefficient gym registration process

room was huge and had separate sitting and workspace areas as well as a kitchenette space

service, the convenience of hotel location from all attractions in ottawa, and the facilities (gym and swimming

i asked for an early checkin and a late check out and it was not a problem at all

i loved the space in the room, the quite, and the kitchenette

clean, big room, pool for the kids and free breakfast. breakfast was better than expected.

laundry services available free hot breakfast 24 hours access to coffee, tea and hot water

not enough parking and other guest drinking in pool area while kids were swimming

the staff did not do room service or clean our room the next day even upon request

i would have liked to have veggies offered for breakfast

the breakfast was perfect and the staff hostess was friendly and well trained regarding safety measures

the gym was perfect

clean, comfortable, great breakfast!

i wish there was a hot tub in the pool area other than that the place is great.

i liked the breakfast and they kids enjoyed the pool

the breakfast buffet eggs,beans were cold,returned the meal.

a fantastic gym and the continental breakfast was more than expected.

breakfast was delicious, but coffee was completely gone at 9:40

breakfast was good with too many options

next door to great gym and huge shopping centre

parking was very poor ,, pool / spa was booked solid

restaurant served delicious meals and sauna/spa were relaxing

the place was nice and clean. very friendly staff. awesome outdoor pool

wished that the spa area was open until 11pm instead of 10pm but that would be it

late check out at 1pm...thank you, the bathrobes!

i like spa and it’s close to promenade

the pool wasn't open

restaurant served delicious meals and sauna/spa were relaxing

was a cute little hotel with a beautiful spa (sauna inside and large hotubs outside) with lots of seating

the room was nice and comfortable. the pool was beautiful. love the fire outside!

the bed was comfy. they had a mini gym & laundry.

there was a small fitness gym with the most basic equipment

7miles away, close enough for myself, my husband and two small (under 10yo) kids to walk to even in dead of winter (february)

was dirty laundry piled outside the suite entrance

7miles away, close enough for myself, my husband and two small

spa suite – king bed

i asked for early check in and also to be on the top floor and since they said it was quiet they has no problem

veryyy beautiful and clean! i like the mini bar concept.

gym is small and busy in the mornings, but good to have on site

i also would have liked room service to be available a bit later; 10 pm was too early and we weren't able to order when we

room service was exceptional

ordered room service for breakfast

excellent roof-top bar with spectacular night-time vista over the city

a bit weird when kids are around even though they are frosted, you can clearly see what's going on when doing

gym was nice but it could be better

staff, location, gym!

is great, you can walk everywhere room spacious, modern and comfortable wifi great bathroom clean and

also the room service was very good and tasty

hotel bar was pricey but i will say the beers on tap and were very good.

free wifi

have laundry room in the basement, $1

clogged wifi not working not enough blankets no room service at all even though we left the sign on door

th ev charging available), friendly staff all appreciated, but aging bathrooms, restaurant closed and

we got lots of use out of the pool and loved that we could walk to everything we wanted to see

this would be ideal place to stay to if you have kids and want to cut down on eating out costs, with the full kitchen but the restaurant/cafe

floor had a laundry room which was great

some areas (ie the pool area) seemed a bit tired but this really only added to the hotel’s historic charm

kids enjoyed the pool and fitness facilities

breakfast was delicious and we were able to walk in right at 10:30 and were not made to feel like

location, historic building with charm, excellent food, great staff, nice gym

the mini bar was too expensive

hotel has a beautiful terrace bar that looks out over the canal and park

really enjoyed the selection of foods at breakfast

bed, large and comfortable room, friendly staff, good breakfast, excellent drinks selection

breakfast was not as expected as fairmont standard

breakfast was a good selection and amazing accommodation for my egg allergies, thank you

room service very good and punctual.

and bar was very average

i requested for the park view but my kids freaked out of the 8 spiders they counted from outside the view window

the front desk, resturant, and room service staff are very friendly.

historic hotel, friendly and helpful staff, comfortable beds and nice big indoor swimming pool for the kids

well located, super comfortable, nice space for kids

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kids enjoyed the pool

the hotel restaurant cocotte bistro has delicious food at the restaurant and for room service

the breakfast was very good, and room service was speedy

also, she did not tell us they have gym so we didn't get to use the facility

wifi was super slow and i didnt feel like paying $9.95 to improve the speed.

the gym was also open really late in the morning, whereas most hotel gyms are open by 7 am

no room service. however, i understand the reason behind decision.

staff, bed, location , restaurant breakfast.

the indoor pool its’s warm and really a big pool

it was great having the pool for kids when the weather was not good

it was great having the pool for kids when the weather was not good

major issues: 1) there were lots of guests staying at the hotel for a kids hockey conference from fri to sat

offered us a late check out without asking. staff was friendly and funny.

she gave me a late check out cause booking

room service was nice and organized

pool. location. cleanliness. great experience.

the staff is the best!! very helpful wow!!! i like the breakfast at the restaurant thanks

the gym was excellent and offered both cardio and weights

the pool was a little on the cool side for my liking.

wish the pool was deeper

the pool was particularly good for a hotel pool - deeper and longer than usual.

clean, had a swimming pool and gym, large bathroom, laundry facilities and room comes with a

complaining about cleaning ladies banging doors at 10 am it clearly states they do not have kids and they are lucky to wake up after 7am

pool was clean and kids enjoyed it

kitchen and laundry facilities were very helpful

pool is nice

clean rooms , the pool was very nice and the breakfast was amazing for complementary

laundry and dryer very useful breakfast very good parking closed size of the room

i asked at reception to solve this issue with heating system they didn t help me and now my kids are seek

have reserved a room for 2 adults and 2 kids (it is clearly written in our booking)

good on site restaurant very helpful staff ,guest laundry ( a must for road travelers

booked a room for 2 adults and 2 kids, we had 2 towels and 1 shower gel

the room was a good size for us - 2 adults and 2 kids under 3. very friendly staff.

parking was a little tricky especially during the night when everyone goes to the casino.

view of downtown was beautiful, ordered room service at breakfast and it was devineud83dude07 staff was great help with our belongings im glad i didn't

only concern is that parking is not very convenient if you are arriving later

temperature of the pool and the spa was not warm enough

the public parking.

the swimming pool is quite small and not suitable for younger kids

restaurant had good breakfast

the pool is to cold should be heated

laundry service is a plus. parking is always available.

the service, although cordial was way too slow for a breakfast

pink mould on the shower curtain liner, not all the lamps were working, rust on the disability bar in the shower

large room. comfy bed.two great lounge chairs. spacious bar and restaurant.

drunk people in the hallway. pool closure is too early.

bar and dinner at bistro

great nice room and was surprised the pool was actually open with all the covid stuff i thought it would be closed but no it was open for

the spa bath did not work

good location, clean renovated bedroom and nice breakfast

the breakfast could have been a bit warmer.

they have plenty of free parking and free breakfast which is always fresh and they refill it regularly

room spacious for three adults. breakfast good. staff were friendly and helpful.

wifi was spotty

close to airport. free late check out. large room, comfortable beds

pool for the kids

couldn't connect to wifi. wish it have more coffee along with decaf.

bar near the toilet in the washroom would be helpful

there was a pool and free parking and the rooms were well maintained the overall guest services were really

the room has a lot of space and the bed is comfortable! the breakfast has a variety of food!

location cleaness great breakfast and friendly staff and service

great breakfast! good sized room. pool great for kids.

free cereal offered at breakfast, very good shuttle service, although the van could use some loving care

however i was told there is a laundry service available which is collected in the morning only

i just went to the gym and worked out and

comfy king size room with kitchen, sofas large bathroom with double sinks

loved the well equipped kitchenette.

staff was polite and helpful and they had a free ev charger

room was large, lots of parking for our moving truck.

the room was clean and comfortable, i was happy to get an early check in.

breakfast was rich and tasty

breakfast was good, nice pancake machine which catch kids attention!

kids loved the pool

using the gym was always fun

was a pint of bad milk in the fridge which i happened to serve my kids with (cereals)

ly 2 other cars in parking lot), but when we showed up our room was still facing the highway

room, very comfort bed, good pillows, clean and nicely decorated, big bathroom, good tv and good wifi breakfast is buffet with paper plates and cups and plastic utensils, good breakfast enough to

have no negative comments other than the bagged breakfast is tacky

a brand new property with very narrow parking spaces

the gym was a good size and the equipment worked well

kids wished there were more pancakes than just 1 day on the weekend. lol

stocked kitchen in the suite was lovely, the bed was comfortable, it was nice to have a couch in the room

on the tv, pool, free wifi, breakfast was decent, very clean room, kitchen in room, crib was in our room

girl that worked the desk friday night and saturday morning was a+, we had pool time which was perfect

a bit crowded at breakfast due to a soccer tournament ...but food was good.

breakfast food not enough option, bacon is overcooked

amazing and kind staff. everything was clean, breakfast was good, pool was fun

gym is modern and well equipped

breakfast was good , the staff were friendly and helpful

the pool, gym and restaurant area were great places to relax and work

beds were very good, as well as the gym and pool

the gym is well equipped

i would have liked the bar to be open a little later but that was ok.

we were able to use faculties (pool, gym) even though they have capacity restrictions

breakfast was great!