the rooms were comfy and the pool was nice. simple hotel but worked for us.

beds we're comfortable and the breakfast was continental

breakfast is mundane

how clean it was. very quiet. wonderful breakfast set up.

pool was small but fine for kids

very nice hotel. good swimming pool and jacuzzi, and convenient and good breakfast and bar.

excellent, nice pool, great location, spacious rooms, comfortable beds, everything spotless

also, my kids were not able to swim in the pool due to time limits and reservations

the staff were exceptionally kind and welcoming, the pool was nicely warm, the room was clean and well equipped, and the restaurant was good

the restaurant was excellent doing legitimate breakfasts, the bar at night was wonderful - especially bartender (lisa

we liked that the pool was open and so we were able to swim.

i wish the pool didn't close at night

the pool it was not open

no pool

pool heater was broke so my six yr old was disappointed that she couldn't swim

30 including 3 free trips to the bar every evening including soft drinks for kids

since we no longer needed to go to dinner my younger two kids and i got in the pool

i told her if she was hot to use the swimming pool

only thing that would’ve been nice to have was guest laundry facilities

for us, breakfast and evening meal provided- good for those with kids

girl checking me in that reimbursed me out of her own pocket for the broken laundry detergent vending machine

of us needed more towels, considering we used the pool twice, but this is a minor objection

no pet fee is good

laundry facilities down for several weeks, over a month!

the pool was closed

she also couldn't find a key to get in the laundry room to get me any

room was in a good location, close to the laundry/vending room

parking close; provided guest laundry.

microwave in the laundry/ vending area

microwave was taken out of the vending and laundry area due to cdc rules i was told maybe they need to add microwaves to select rooms

have a decent sized pool with decent hours && a simple simple breakfast but at least it is something vs nothing

advertised a pool but was completely drained and in disarray

a pool at this location

value for money location cordial staff heated pool free parking clean rooms cons: breakfast isn’t up to the

lots of families here and security seems safe i am a single mom and feel safe here for me and my kids a place close to everything and the hwy it is

there is a very nice restaurant and bar on site with additional options within walking distance

no breakfast or lunch and the bar isn’t open until the restaurant opens for dinner

mini bar as lacking options - especially considering no room service or vending machines

we loved using the pool, hot tub, gym, and the grand hall

was great to be able to do laundry and have a kitchen

spa pools were both being repaired

room was excellent with one bedroom, kitchen area and living room space

property amenities (free coffee, gym, 2 hot tubs, swimming) as well as fully stocked, high quality in-room amenities (cutlery,

excellent gym, amenities and close to local bars and restaurants

super friendly, really clean and having free access to the gym across the street, and paying a penny to go to the art museum was

moreover, the restaurant serves excellent food, and the bar boasts an impressive selection of premium liquors

we stayed with our 2 kids and the staff couldn t have been nicer

always enjoy the reception area lounge and amenities, as well as the citizen rail bar and

kids talk about it allll the time! can’t wait to come back!

and the happy hour ice cream and drinks in the bar were a treat

loved the free drinks and ice-cream each afternoon - board games for kids was great for traveling with family

spent some time in the bar but one of the bartenders were very light on the pour of wine and not very friendly

a microwave in room or access to microwave. refills on coffee/tea pods. room service options.

enjoyed the room amenities like the big shower and kitchenette

room was amazing- furnished with a cute micro kitchen

cool hotel, with generous and welcoming communal areas including an amazing rooftop with bar and pool table, 24hr staff (always incredibly friendly and helpful), kitchen open across day /

facilities were great with free laundry and gym

great room. large bath. work out room. roof top bar and yoga. good location.

ilet paper, etc

location was super convenient with breakfast downstairs at snooze and room service from the

provide ipads in the rooms to order room service or request maintenance/supplies

no room service

only issue was late night room service

access to a full gym and spa was also great

cruise bar in the hotel has the most talented bartender ever — charlotte truly has a passion for

charming rooms, a cocktail bar of renown, great location that's close to everything interesting

beautiful hotel in an excellent location, access to a nice gym/spa, delicious breakfast, and comfortable rooms

more information about services available at hotel; we happened to stumble across the gym and spa - didn't know they had them before

we arrived at 11pm after a long flight with two minor kids, they told us that our booked and confirmed room is not available

water slide was really the only reason we booked this hotel, kids loved it even though it's stained with green mildew

good breakfast, good location, good bed, good stuff.

kids would fight to stay on that bed

everything was great down to the fitness center.

the pool closes too early no hot tub

we were accommodated with early check in

bed is very comfortable and the front desk staff was very accommodating in getting us an early check in

loved the pool and deck which had a great view of the city and the mountains

room service messed up

neighborhood was safe and nice to walk around with kids

fantastic bar and lounge area

great lobby and bar with convenience location.

i was throughly please from the valet , to the front desk , bartenders to the room service and room itself

the pillows in our kids room were actually much better

there was no room service for breakfast which we would have appreciated since we were traveling with our dog and

the room was directly below the gym so was woken at 515am by ropes banging on floor of gym and weights being dropped

panzano restaurant and bar were great

no room service

free wifi would be nice.

best breakfast bar and the staff was very sweet and helpful!

stocked kitchen, 2 bedrooms, 3 tvs and pull-out sofa bed, indoor pool, 24 hour laundry room

nice gym, crackhead had his pipe out & was eating junk food watching tv

they were so grateful to have such a large space for the kids

brad (manager i think) was nice upon arrival and helped accommodate early check in

room service was quick but quality of food was average

bar and the need for keys to access doors and elevators after a certain time

room service was not that great

nothing about connecting to wifi or where our room was even located

gym was fantastic

even the hotel gym itself was more than i typically find in hotel gyms

no problem with early check in, bar with live music, great location downtown

gym and fitness area was top class as is everything in this hotel.

the girls at the bar were so very nice even though they were very busy

great staff, great room, great breakfast.

mentioned a fitness center but honestly i did not see that i only noticed the pool and hot

great breakfast. there was enough food for me.

breakfast is okay, but in my opinion need to including oatmeal and different types of the teas

there was no pool as advertised

pool was closed

amenities like the restaurants and pool

room service food was delicious

the pool was open and vacant, which i loved

room service.. and food was very disappointed....

we also tried to do laundry and the app wouldn't work for an international phone number and the hotel staff didn't want

we had no coffee pot but 1 cup and coffee in bags. kids ran up and down the hallway.

the room service is actually under a silver dome like it's supposed to be they have a bellman

gym and pool facilities were particularly good

the food at the hotel restaurant was pricey but good, the mixed drinks at the bar had the appropriate amount if alcohol, they did not skimp on them

the pool was large and safe for kids with an amazing view