good breakfast which was tasty and rooms are nice and quiet

really clean and comfortable room. free airport shuttle even at 03:00 am.

they were also very friendly & helped me with booking my airport shuttle to get to my flight super early in the morning

first told us that there were only private shuttles leaving for the airport in the morning

for money, you can find better alternatives close to aurora airport, with shuttle service, even small things as courtsey drinkable water, and less costly

close to the airport. friendly staff. clean. free shuttle to the airport.

the shuttle service is included

value for money- airport shuttle is free, room was clean

bed; good hot shower; basic breakfast and airport shuttle included in price; were able to check in early

hours at dawn), we had to look for a hotel close to the airport, which would allow us to board a shuttle (in our case to panajachel) the next day

the airport shuttle is free unless you come in late

everything except i had to leave so early i wasn't able to have the breakfast

would stay again and also organised a shuttle to the airport after hours which was immensely helpful

small hotel with great host's, close to the airport, plus a good breakfast and airport shuttle service

the host is super helpful - airport shuttle is free - very close to airport - clean room - good wifi - place in terrace to sit - nice hot shower - plug socket next to bed - best place to stay

clean and comfortable. good breakfast.

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

very clean, great breakfast and friendly staff

the parking was convenient but you do have to validate it at the desk and then the machine each time

we ordered room service

the included breakfast was great and appreciated

the property has a kitchen to use but there are no pots pans dishes or utensils

we stayed in one of the suites with 2 bedrooms and a full kitchen -- it was super spacious and had great

tasty breakfast available in the morning

rooms were comfortable and breakfast was great

we had a great sleep after our flight, and breakfast was freshly cooked and delicious

wonderful breakfast

it’s okay and i’m happy to breakfast

good breakfast and only a short walk to or from the airport

close to the airport, helpfull staff, easy check in, good breakfast

the courtyard for breakfast was very nice and the person on reception always went above and beyond to help with any

they also had the best breakfast we had the entire time we were in guatemala

everything war perfect. 5 minutes walk from airport really good bed top breakfast

it's a beautiful old villa with a lovely garden and the breakfast is great

- the breakfast was included and wonderful

lovely staff, delicious breakfast, i would stay here again every time i visited antigua.

staff was very friendly and helpful and the included breakfast was excellent

the decorations, the plants, the room, the clean bathroom, the breakfast included, the staff was so polite and also right in the corner of the main action in

we ordered room service and the food was to die for

wifi was problematic

great breakfast. beautiful setting. best of all: the staff.

forentino breakfast,

wifi occasionally spotty.

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv, tv does not work and only in spanish if you are lucky, i was locked in my room for one

best part of my stay was the fast wifi, the rest was just ok

had good wifi

breakfast is served in a tranquil garden

breakfast each day was delicious and the garden & volcano views

asked for early breakfast ( 7 am) before we left and were refused

breakfast was delicious and the staff were lovely

breakfast included was perfect

the museums and the restaurant and bar and pool

housekeeping service, and bar staff and restaurant staff , valet all were outstanding

spa, friendly and helpful staff, great food both for room service and breakfast

billed as 5 star but from pool to gym to bar, 2 star outdated. not a st regis!

gh) making it very difficult to get in and out for older people or kids

pecially the bathroom), the comfort of the beds, as well as the tasty guatemalan breakfast in the morning

breakfast was simple but tasted good

location was brilliant and breakfast was lovely

very friendly staff, clean, good breakfast, lovely garden. excellent location

cleanliness

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good price-value

wifi poor in room. outside good.

om 23 if i remember well)

wifi in the rooms was poor

good wifi, hot shower, and very comfortable big rooms

it is clean and the breakfast was great as well

although the pool was tempting, we did not use it

the swimming pool was too cold.

breakfast, beautiful rooftop terrace, friendly staff & service, and very intimate atmosphere all

the staff were really lovely and breakfast was great

a swimming pool would have been nice

it’s a complex for weddings or celebrations where the family could stay, they don’t have pool or nice restaurants, they send you to porta hotel to use pool restaurants and it’s cheaper

it was my first time in guatemala and the breakfast had all of my cells excited

view from terrace on the volcanos breakfast & food friendly staff good location

breakfast was not included

friendly, helpful staff - went the extra mile for us - excellent breakfast buffet

staff was excellent and went out of their way to help us get something to eat even after the kitchen had closed

gym is well equipped

the gym was good so as the steam sauna

the location and the spa and the view

the garden entrance, pool area and rooftop patio are all so beautiful

get a bit hot, and wish there was access to the pool other than 7-11am, especially after we did the acatenango hike and would have loved access to

the breakfast was excelente

presentation of room service and breakfast

it rained so we couldnt use the pool

we could store our luggage and they could help us with our laundry very quick

laundry service was poor

their laundry service is great and fairly priced

2 large pools , parking available nearby if needed

ffee maker,

preferred a room close to the pool and didn't know how to request it

personnel are friendly and courteous, miss blanca already knows my kids and she's is vere kind to them and always received us with a warm smile

what we found to be most exceptional was the pool, gardens, room service (see photo below-this was less than $30 us and it was superb (+) response from room service 100% parking logistics are (+)room service (+)location near the main square, facilities in the hotel, room service (+) the restaurant staff and room service spoke no english which made it somewhat (-)with the restaurant and room service could have easily been resolved if they spoke a even a little english, or i a little (+) room service staff is really nice (+) decor, pool, gym, room service, fireplace in room, attention to detail in room and bathroom (coffee maker, shampoo (-)got food poisoning from room service

building and rooms, super well styled and comfortable, amazing breakfast

nderful views of the volcano and the mountainside)

the pool was a bit small

the pool & gym at porta also open to casa encantada guests

) my daughter and i had breakfast on the rooftop terrace each morning

i awakened daily to the best breakfast in guatemala

breakfast was great it was nice to take a walk on the park of the hotel, and the also have a mini gym on the park- we didn t use it but it seems great

great room, the hotel is definitely like no others, the outdoor space is great and the outdoor gym is good too

small parking lot

was great, the staff, the food, the location and the wifi

the wifi was weak - we could scroll the web most days but not take video calls

wifi sucked

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

limited facilities like no spa or pool, bathroom could have been a bit more spacious

breakfast each morning was a highlight, eggs benedict & fresh juices impeccably served to our table

great breakfast

i liked the property itself. i also liked the staff and the free breakfast.

breakfast was delicious

hotel is well-maintained, the rooms are comfortable, and the breakfast is excellent

it is comfortable, if not fancy, it has a pool, and it is less than a block from antigua’s central square and thus close to all of the

the pool was clean and had a mix of loungers in the sun and shade

also, their laundry service was fast and did a good job for a fair price

has a swimming pool and sauna

bit noisy, thin walls to be expected, but kids screaming at the pool and bar noise

staff was helpful to arrange for expedited laundry services after an outing to acatenango

the kitchen was excellent and very handy, and the rooftop garden was beautiful with amazing views

laundry available per bag, small or big so not per piece

but we ended up in a room right next to the maid's closet, laundry, and morning coffee machine

laundry service is fast and a great price

however, we had 2 kids, 1 fully grown and one teenager to be

the breakfast is amazing and you are greeted every morning with a smile from the very friendly

breakfast is good

laundry service just around the corner as well

wifi

they offer laundry services for 3-6 euros, depending on the load

the laundry service shrank/damaged my clothes beyond repair

couldn’t do laundry because it was saturday night and there is no laundry on sunday

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the detergent

cheap laundry, it was actually cheaper than nearby laundry places

wifi worked well in our room next the the kitchen

location, strong wifi, hot shower

it had wonderful kitchen and laundry facilities

caused some issues with hot water, no wifi and most of the last day in the dark