ancient and historical facility, swimming pool, spa, museums, the ambiance and exceptional breakfast buffet

i did not use the spa but it also has one

we arrived late in gc and drove to the hotel, a bit challenging to find the hotel and parking the dark, but the staff was very helpful

especially with kids

was clean and the food was delicious and there was a variety of items to complement the breakfast/lunch

good wifi, hot shower, and very comfortable big rooms

wifi is basically nonexistent

internet in my room didn t work, i had to stand by the door to catch wifi

wifi signal in the last room at the end of the corridor

om 23 if i remember well)

we could store our luggage and they could help us with our laundry very quick

laundry service was poor

their laundry service is great and fairly priced

pecially the bathroom), the comfort of the beds, as well as the tasty guatemalan breakfast in the morning

location, service, breakfast

did not get to try their breakfast closes too early but if you're an early bird your ok

breakfast there was no buffet

location was brilliant and breakfast was lovely

hotel is well-maintained, the rooms are comfortable, and the breakfast is excellent

the parking situation is a little difficult to coordinate each time you want to park or depart

the breakfast was great

the breakfast was unbelievable

more breakfast choices

also, their laundry service was fast and did a good job for a fair price

the pool was clean and had a mix of loungers in the sun and shade

love the location, the pool and the pet friendliness...

bit noisy, thin walls to be expected, but kids screaming at the pool and bar noise

excellent location, nice room, secure, helpful staff, nice pool

we stayed 10 nights and were very happy with the comfortable bed, hot shower, breakfast and cleanliness of the entire property

breakfast included was perfect

breakfast is served in a tranquil garden

the central garden was a beautiful and relaxing place for a nice breakfast and for an evening drink

the breakfast is good, the cleaning and fresh toiletries

we had to ask for things at breakfast 2-3 times before they arrived

great location, lovely setting, great staff, good wifi.

is very nicely decorated hotel with good restaurant, free breakfast and good facilities

rooftop and spa. the dining room and bar were nice

wifi did not work, parking not at premises

we did laundry and it came back same day

amazing breakfast, beautiful hotel and wonderful stuff

the shower was strong and hot, breakfast was amazing with a selection of hot meals every morning

location, quiet & peaceful but near everything, excellent staff who organized an early check in which we really appreciated after an overnight bus from flores

breakfast was appreciated :) room 3 was nice and quiet even though this hotel is in the center of

the bar is very noisy from 8 to 9pm

the restaurant and bar for being a tourist area closes too early and there is no warning or signs that gives you the

the resto and bar stay open till 11p

wifi not good

there was loud music from a nearby bar until 12

working wifi

the second one didn t have a good wifi connection and i found two roaches on the room

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

poor wifi

wifi in my room

had good wifi

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv, tv does not work and only in spanish if you are lucky, i was locked in my room for one

best part of my stay was the fast wifi, the rest was just ok

wifi works in the room

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

limited facilities like no spa or pool, bathroom could have been a bit more spacious

the wifi was weak - we could scroll the web most days but not take video calls

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the detergent

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

couldn’t do laundry because it was saturday night and there is no laundry on sunday

the laundry service shrank/damaged my clothes beyond repair

they offer laundry services for 3-6 euros, depending on the load

personnel are friendly and courteous, miss blanca already knows my kids and she's is vere kind to them and always received us with a warm smile

wished the spa was open later.

parking is not on premises

water in our room every day; delicious meals onsite; gym with free weights, machines & cardio equipment; central location for exploring antigua;

the facility is beautiful and clean it is 5 blocks from the center. they offer secure parking

they have laundry service

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

laundry service was reasonable price

speedy laundry service

wifi worked well in our room next the the kitchen

the staff was super friendly and breakfast was delicious

very good location , very good breakfast , great service from the team .

the breakfast is great

they remembered that i preferred to have tea and not coffee for breakfast and they would always bring me tea afterwards - it honestly felt like home while i was

room was clean and the breakfast was very good

laundry available per bag, small or big so not per piece

laundry service is fast and a great price

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive showers need to be improved as water goes

very pleasant and helpful staff i did not know there was a kitchen.

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting all the time and the laundry machines working all

rooftop terrace is amazing spot to drink fabulous mojito’s or sangria expertly made by the bar and gaze at the volcanoes super comfy bed and pillows

facilities breakfast, percy amazing employee would arrange and take care of everything

it’s a complex for weddings or celebrations where the family could stay, they don’t have pool or nice restaurants, they send you to porta hotel to use pool restaurants and it’s cheaper

location and facilities. renewed classic palace. great breakfast

it was my first time in guatemala and the breakfast had all of my cells excited

delicious breakfast, staff was awesome. plus, that terrace...

would have given this place 10/10 were it not for the loud noises coming from the bar downstairs when i was trying to fall asleep around 10-11 pm

the customer service was fantastic, the location was central to everything, the free breakfast was good, it was clean and the bathroom was large

breakfast was so yummy

to be expected - the issue we had was being in room 7 which was right next to the check in and bar and wasn’t highlighted when we booked the room, it’s quite a noisy area until around 11pm

breakfast was delicious, room was gorgeous, lovely terrace, all round great!

is a very small boutique property so don t expect too many facilities and the pool is cold water

wonderful patio with swimming pool

although the pool was tempting, we did not use it

it s stunning , the breakfast was amazing and the staff are what makes this place so special.

it is possible to pay for laundry services

staff was very friendly and helpful and the included breakfast was excellent

lovely staff, delicious breakfast, i would stay here again every time i visited antigua.

ala cart breakfast very good

were super friendly, breakfast was good, courtyard was cute, and the view from the roof is solid

the pool & gym at porta also open to casa encantada guests

building and rooms, super well styled and comfortable, amazing breakfast

the breakfast was fantastic

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their mother hotel at 1 block

breakfast was great

location, rooms were clean, you could do laundry at very good price

the lady that runs it was great and did an amazing job with our laundry which was really appreciated

- wifi in the budget room is a bit weak

laundry was expensive and we had to pay some random quetzales, they couldn t even say what for

was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry at a very reasonable price

the kids really loved exploring the grounds

excellent location, beautiful place, comfortable rooms, with free parking on premises

good breakfast and kind staff

rooms with nice storage areas, big bathrooms with lots of counter space, lovely gardens, good wifi, wonderful free breakfast and great staff

breakfast was very good and all staff were courteous and very helpful with directions and advice

great hotel, good location and cheap laundry service !

we thoroughly enjoyed every meal between breakfast and room service

breakfast each day was delicious and the restaurant and speakeasy were superb

there could have been a bit more welcoming atmosphere, it was slightly unclear if we could have room service, car service etc

pool closed in the afternoon when there is sun

breakfast and service was excellent

room, clean bathroom, comfortable bed, wifi strong, good location close to alot of restaurants, stores and spas if you are looking for

the tipico breakfast was 10/10

however, we had 2 kids, 1 fully grown and one teenager to be

great staff, excellent breakfast, comfortable place to stay.

wifi

great location. lovely staff. laundry was done very well.

staff friendly and helpfull kitchen free of use terrace with amazing view on volcano

excellent location, kitchen to share

cleaning the fact that we had our own kitchen living room and garden to relax also a terrace was

there is a communal kitchen, living room and patio area along with a rooftop deck

there is a kitchen, a laundry service, free water and coffee and tea

they offer a laundry service, and have complimentary tea and coffee for most of the day

they even offer a cheap laundry

fair price. good and speedy laundry.

appreciated the early check in (free) as well

breakfast or at least free bottled water & coffee in the morning.

are basic but clean, smells like fresh laundry as soon as you enter

the breakfast was delicious

excellent breakfast.

especially the breakfast and the excellent, helpful staff

friendly staff, great location, great breakfast

the breakfast was home-cooked and well done

breakfast was extensive and lovely, freshly prepared every morning

big clean room, huge comfortable bed, clean bathroom with hot shower, the included breakfast was delicious and the service amazing

the breakfast was also very good

the wifi connection is bad when you are in the back rooms.

can be a bit noisy during breakfast

there was mold on the walls in our room and the wifi had poor connection

in the morning if you're located in the first rooms, as people take breakfast in the alley the wifi is very

breakfast was included and amazing service and food