the wifi wasn t the best but still usable. there wasn t really a kitchen, just a fridge.

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

they offer laundry services for 3-6 euros, depending on the load

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

clean, good wifi, nice views, everything was as descripted, i've stay different times and i notice that the

communal kitchen area had everything we needed

they have laundry service

laundry service was reasonable price

the laundry service is high recommendable

clean and pet friendly

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

also, the parking spot provided is only in the cabin

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

free coffee and water and a shared kitchen and fridge you can use

there is a shared kitchen you can make some oatmeal or instant coffee

laundry service is fast and a great price

convenient common fully equipped kitchen area for guests

the beds were very firm no wifi

location and good vibes. bar open in nikikot.

the continental breakfast isn t continental by american means (in usa a continental breekfast is an

had a great big tv in the room but it struggled with the wifi connection breakfast was very basic nothing to

place; beautiful courtyard with seating and a fire lit in the evenings as well as two indoor bar areas (generous

the breakfast included - oh my, was delicious

pet friendly can improve

the wifi sometimes stopped working for a few minutes but then it was good again

the wifi there was very fast compared to most other hotels and locations in guatemala

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

the pool was clean and my kids enjoyed it very much

the staff was great, hotel was clean, room was nice, and the kids loved the

the staff was great, hotel was clean, room was nice, and the kids loved the

wifi worked well

love the location, the pool and the pet friendliness...

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

wifi in my room

even the wifi signal is low

15 - a dingy room at the very back, noise from the laundry next to it

the second one didn t have a good wifi connection and i found two roaches on the room

after the upgrade, wifi is not stable enough for videoconferencing

the cable and wifi were free and rather reliable

also they charge 40q a lb for laundry which was literally outrageous

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

parking is not on the premises

breakfast each morning was a highlight, eggs benedict & fresh juices impeccably served to our table

the breakfast was great

hotel is well-maintained, the rooms are comfortable, and the breakfast is excellent

beautiful, impeccable, nice staff, amazing breakfast

the wifi was weak - we could scroll the web most days but not take video calls

the pool and breakfast are not onsite as others have outlined

bed, dog friendly, use of pool and sauna at sister hotel nearby

limited facilities like no spa or pool, bathroom could have been a bit more spacious

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

they also offer meals, laundry service, and airport shuttle although all three are extra cost

great breakfast and coffee. clean room and friendly hosts.

owners were so nice and the breakfast was wonderful, especially the yogurt, fruit, granola parfait

they do laundry on site too for a very reasonable price which is very handy

amazing breakfast, beautiful hotel and wonderful stuff

the fireplace in the room and manicured lawns

perfect location, quiet, friendly staff and super fantastic breakfast

breakfast was included in the price and a variety of options were included

the shower was strong and hot, breakfast was amazing with a selection of hot meals every morning

no room service or other amenities , no water to drink

great hotel, good location and cheap laundry service !

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either

wifi would sometimes cut out, but it was good for the most part

location, very clean and regural room service, hot water, very friendly stuff, quiet and

was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry at a very

with everything in walking distance, nice sunny terrace with fabulous views of the volcanos, good wifi, comfy

laundry was expensive and we had to pay some random quetzales, they couldn t even say what for

wifi was extreme bad in the room

- wifi in the budget room is a bit weak

great location. lovely staff. laundry was done very well.

the kitchen could be a little better cared for - dish towels for drying dishes etc.

there is also a nice kitchen area and the terraces are nice to sit out and have breakfast

lack of wifi in rooms, rooms are pretty run down.

there is a communal kitchen, living room and patio area along with a rooftop deck

location, back garden and pet friendly

wifi, it was a nightmare to connect they start to play very loud music at 7 am when they start

the resto and bar stay open till 11p

wifi was sometimes down

laundry was a little expensive although convenient

good wifi

wifi was a bit slow

not provide much (no extra toilet paper, no tissue, no shower cap, no body wash and only one tiny bar of soap

breakfast was excellent but you have to place an order for it 15 minutes before you want to eat

had a spa tub that looked wonderful but we could not use it

laundry service just around the corner as well

however, we had 2 kids, 1 fully grown and one teenager to be

clean, beautiful atmosphere, good breakfast, quiet, friendly staff, good cable tv, good internet

the tipico breakfast was 10/10

good location, price, and breakfast

beautiful garden and play area for kids too

amazing room, friendly staff, fantastic showers, lovely pool, delicious food and drinks, great service

response from room service 100% parking logistics are

preferred a room close to the pool and didn't know how to request it

fireplace was great at night (not all rooms have and they don't make a very big fire, i'm guessing

they even offer a cheap laundry

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location

booked a 2nd night, same review as my 1st. added, free coffee nd tea is nice. great wifi.

basic kitchen and a very good and fast laundry service

laundry service was clean(after volcano hike we really need this

the breakfast was tasty and the rooftop bar was excellent

would have given this place 10/10 were it not for the loud noises coming from the bar downstairs when i was

bedrooom opened onto dining area and the hotel bar pumped music out all day until 11pm which is only 2m from

breakfast was good

the views from the rooftop patio are breathtaking while the bar and restaurant is of the highest quality

breakfast included

wifi unreliable

wifi unreliable

did not get to try their breakfast closes too early but if you're an early bird your ok

breakfast was simple but tasted good

late check out

wifi signal could have been stronger to reach our room

perfect location too and the breakfast options were pretty good

breakfast was satisfying n good service

very kind staff, good free breakfast

from the floors to the fireplace and the hotel staff were so friendly providing firewood and directions

very good location , very good breakfast , great service from the team .

we made a fire in the fireplace and sat in the in room jacuzzi

wifi was not great but not important for me at this location.

wifi didn't work in the room at all

we could store our luggage and they could help us with our laundry very quick

laundry service was poor

no room service or kitchen service at all unless you are a big party and have rented several rooms

wifi is available all over the property, although the signal strength wasn't super strong, it was

wifi didn t work in the room at all which was a big inconvenient and the room has no windows or

even they don t offer breakfast, they have common tables, microwave and coffee for self service

small room toilet bed uncontuble small tv bad wifi

the room was dark it had one window that led to the hallway and the wifi was incredibly bad.

nice shower, hot water, fast wifi, easy to get transportation taxi or tuk tuk

especially the breakfast and the excellent, helpful staff

breakfast was great

added bonus is being able to use the pool/grounds and gym at the hotel across the street

photos distort the size of the courtyard pool, which is just for decoration

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their

staff, safe parking, free breakfast, all these made our stay very pleasant

my husband and kids said they had the best burger ever

breakfast was great it was nice to take a walk on the park of the hotel, and the also have a mini gym on the

small parking lot

nice breakfast listening to the fountain

pet friendly the guest next to us left her dog in the room when she went out, left the tv blaring &

internet in my room didn t work, i had to stand by the door to catch wifi

wifi signal in the last room at the end of the corridor (room 23 if i remember well)

great wifi

wifi in the rooms was poor

breakfast was extensive and lovely, freshly prepared every morning

good hot breakfast eggs, beans, plantains, assorted breads juice and coffee

wifi didin t cover the room

as well as a spot to place them (especially for the bar of soap) in the shower so nothing touches the floor or

the breakfast was delicious

location, cleanliness, the place, it s pet friendly

breakfast was not included

amazing breakfast! friendly staff! beautiful hotel!

it was my first time in guatemala and the breakfast had all of my cells excited

location and facilities. renewed classic palace. great breakfast

wifi also worked very well

asked for early breakfast ( 7 am) before we left and were refused

wifi rarely available in second floor room

breakfast was delicious and the staff were lovely

good wifi

the staff were really lovely and breakfast was great

wifi was intermittent and slow at times - not a major issue though

it s a bit far from the arch but still walkable and the pool is a bit cold.

the wifi signal was pretty weak in the rooms and around the property.

it is clean and the breakfast was great as well

we came back to the room really late (11 pm) and they were so kind to turn on our fireplace

we got married the next day and came to the hotel's bar after the ceremony however it took like 15 minutes

the bar is great for dining too

it would be nice is room service was open 24/7 though and if the pool was available for longer throughout the

someone from reception said they didn t have the receipt of the payment, she reach us at the parking lot and

clean, friendly staff, private parking.

small parking lot, that s the only thing.

best part of my stay was the fast wifi, the rest was just ok

the parking could be a little better, but at least it was available

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv,

breakfast, kind staff, gorgeous views from rooftop, comfy bed, got early check in, and only 10 min walk to town

great location, lovely setting, great staff, good wifi.

facilities were beautiful and clean. breakfast was excellent.

we used the laundry and spa services, both were super great

spa was very lovely , it would have been nice if the thermal journey (pool,sauna and steam room)

friendly and helpful staff, fast laundry service

room was spacious, a/c worked great, beds comfy, breakfast was yummy and we loved that was always coffee and

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and

staff is kind and attentive - they helped us with laundry and booking transportation - and the breakfast was

coffee and cake are always available and the staff helped us with laundry and even ordering a pizza

availability of gym facilities was great

the buffet breakfast was amazing with a lot of guatemalan gastronomy treats

pool is not a great place to hang out with friends

the restaurant was great and i ordered room service- which was easy to order, quick and delicious

it advertised rooms for adults with direct access to spa areas; there where screaming kids everywhere outside

beautiful private place breakfast comfort wifi

rooms are clean and spacious, staff is kind and helpful, breakfast was good, wifi was good

great (included) breakfast in courtyard

rooms are clean and spacious, staff is kind and helpful, breakfast was good, wifi was good

room, friendly and competent staff (they actually separated our wool from other clothes at the laundry), lots

wifi was so bad that the smart tv didnt function

working wifi

the wifi did not work in our room most of the time

wifi wasn't the strongest but was adequate for normal use.

the wifi could be better.

have a very nice swimming pool

didn't like the fact that you had to call for the parking door to be opened and the parking entrance did not

private parking lot was available though it was small, it was convenient

pool to cold

the hotel is beautifully maintained and the garden and pool provide a lovely area to relax in

there was mold on the walls in our room and the wifi had poor connection

the breakfast is good, and the beds are

the room we booked comes with breakfast for two and drinks

, in other comments wifi and not enough coffee at breakfast was critisized

in the morning if you're located in the first rooms, as people take breakfast in the alley the wifi is very