lack of dinning in the bar itself.

no bar or restaurant open when we stayed so had to drive to the nearest town to find food

we had excellent fish -and-chips from next door,and keith invited us to eat them at his bar with his beer

the hosts were welcoming, you could go the public bar if feeling sociable or relax in the room which has microwave, kettle and fridge to store

although it only had a bar with no hot food it did have its own convenience store

parking was a bit tricky but a large car park is a few minutes walk away.

fiona was exceptional and organised all transport that was causing me some stress due to parking on a very busy weekend of my sons wedding

3

plenty of space and lovely set out in bar areas

lovely well appointed warm room with an excellent traditional fried breakfast in the morning

brian, the owner, was very kind and generous with his time and allowed us to use the laundry facilities knowing that we'd been traveling for weeks

clean, comfortable bed and bedding! very accommodating for very early check in.

nice atmosphere in bar and restaurant

always kept the bar tidy and disinfecting

the first two days we had breakfast in the bar area,it was a bit busy as they had a shooting team there

the bar served good draught beers and the menu was probably the best i have seen

the beer selection in the bar is good and the wolf ale is stronger than you may think

staff are helpful with an early check in

as other hotels at this location but it’s excellent value fir money for a short stay before an early check in

the drunken man in the bar very abusive the member of staf male sorted it straight out

nice location lovely staff nice bar and food

nice bar & restaurant

my friend and our three kids , two are 12 and one is 9 stayed saturday to sunday, we were very impressed with the whole

to the shopping mall, swimming pool was a bonus, and their gym was great , bed was extremely comfortable and overall very pleasant

the deluxe room was very comfortable, the gym facilities were very good, and the breakfast was of a high standard

cocktail from the bar was weak, had to send it back to be re-made

nice and clean lovely decor, great shower,very friendly staff,wiifi very good breakfast,excellent spa facilities pool was a bit shallow but

seemed safe for my 2 kids

has arses flashed at me and 2 young kids

my kids are disgusted

shared toilet/bathroom facilities as we had kids

noisy guests letting their kids run around the corridors till 1am.

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

the bar is comfortable and nicely decorated too with a good choice of drinks

from reception to bar staff were very friendly and welcoming

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

find someone parked there when returning from trip out, to be told its probably someone playing golf

convenient for dog owners with direct access to outside via a patio door from your room, vehicle parking space directly outside your

early to our early check in just on the off chance we could get in

the bed was comfy room was clean staff very friendly good late check out

value for money lovely and clean comfortable room late check out

breakfast was also good

late check out is a bonus

clean, comfortable, secure. complimentary biscuits. late check out.

a little bit on the gym and bathroom sliding door privacy.

room has microwave. very nice coffee machine in lobby. good 24/7 room service menu

shark bar downstairs is great, short walking distance to

also a very easy late check out process, rules clearly stated so did not mind paying the extra to stay a few hours

is too tight walls to close to beds and the office desk to low for tall people and opposite of kitchen

facilitated early check in prior to graduation ceremony which we were very grateful for thank

breakfast is a necessity for productive day and holiday inn never had failed me

so not really a family room if kids are a bit older

night stay for a football match with our two kids

as a member the early check in and late check out was a massive bonus

great location with great transport links nearby, and plenty of parking if you bring your car

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

location great for our family party over the road at the golf club

lovely bar and restaurant, and the breakfast is delicious and even comes with truffle oil on the poached

cake there is a small bakery also very nice all things can be taken up to your room or orders on room

hotel is lovely, the bar was stylish, loved that there was a kids entertainment space, the room was nice and all the

we all enjoyed the pool and sauna / spa area

the way in, we had a lovely day chilling out and we went back to our room and ordered drinks from room service which were

you put the pool table in best choice for all ages , may be 2 /3 kids video games in a kids corner

breakfast was excellent except for the coffee machines

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

kitchen to be more tidy

i didn't use the washing/drying or kitchen

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

prices for bar and breakfast are reasonably priced and staff were exceptional, the 2 girls in the bar on

loved the pool and heath spa facilities and room service was excellent and

bar wasn't overpriced

lovely room with comfortable bed and clean bathroom. use of pool and sauna.

location was perfect as we could walk through to our party in the northumberland golf club

pool small

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

location, to the city centre and the pool, jacuzzi and the steam room

good facilities, excellent breakfast and overall nice hotel

swimmy pool

wifi would not connect

went well, just our timing on breakfast as some items were missing, or the kitchen had runout

lots of facilities

good bar and restaurant with pleasant and attentive staff

gym & breakfast

the breakfast is buffet with ample variety which is very well cooked and tasty

there was also entertainment in the bar whilst we were there

centrally located, quiet room and excellent breakfast.

gym is a bit snug

amazing room service presentation and lovely dinner

liked the room, bathroom ,gym and the lovely more than adequate breakfast to start the day

central location breakfast choice was good kids loved waffle's for breakfast

breakfast was amazing and the kids enjoyed it

service, after travelling all day we just wanted to shower & put on pjs but had to order from bar

breakfast and gym were both on the second floor

room service staff were so

ey are small), staff went in with an empty laundry trolley and told me i could take the stairs or wait for it to come back up

we had dinner and breakfast in the restaurant, food was amazing and the portion was huge

when i had trouble getting on to the wifi the receptionist helped me

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large amounts of

room was very clean with a really nice bar area to relax

early check in & late check out. window opened much appreciated.

bar hadn't draft beer, the tv was very close to the bed afraid you would knock it off the wall

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

lovely bar and breakfast area

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our evening

the gym very small and there was no area to stretch.

breakfast was great with plenty of choice.staff were really friendly and helpful.

20percent off dinner was very nice and breakfast was fresh and tasty

fast room service

restaurant which you can have for room service

should be a manual in each room explaining the facilities, wifi etc

very modern & staff were lovely. the food was really nice! & the room service was quick

by poppy at front desk fantastic size room with excellent facilities including free fridge mini bar plus tea coffee making facilities o so comfortable enormous bed one of the best spread for

gym is great for a hotel gym

free late check out.

early check in/ luggage storage

wifi is extremely poor/slow but i am sure it can be fixed!

great location, early check in and kate check out, nice tv and bed

check in at 2 pm and 10 pound per hour for late check out

bar area is a

laundry , storage everything available, breakfast at cheaper price, if not included

very good transportation nearby free laundry

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your own

free laundry

room service.

i even had bottled water and an iron & ironing board and free wifi

also free parking and good wifi

the mirror secured on the wall at thd other side with no sockets making it hard to get ready but bar that everything was fantastic

parking was great, had get up early to move the car to allow some else leave

wifi was not free a little extra milk for extra cuppa tea in morning would have been in room,

instructions for operating heating/air conditioning wifi not able to connect despite help from staff at reception, gave up and used my

breakfast was nice plenty to choose from

doesn t have the luxury feel room service food not great although breakfast was

free wifi

the room service choices. especially for kids.

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area, looked like a youth

services for kids were amazing

the room service choices. especially for kids.

spa staff were exceptional and provided a wonderful spa experience for my birthday and my friend

bar wonderful, we didnt have breakfast

got room service and the food was really nice too

bar was nice and quiet, amazing restaurant with excellent food and staff

all amenities were included and all our needs catered for including both breakfast and dinner on room service

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,