pleasant friendly staff. helpful arranging early check in with no extra cost

staff friendly in most part and early check in which was

the room we given wasn t the one i d booked as it wasn t ready because we wanted an early check in

appreciated the early check in as we were going to the races

e password-free network didn t reach there) but there was no information about

no phone to call for help or room service

hotel was beautifully furnished and was in a great location and free onsite parking was a bonus

the staff were great and very accommodating for our early check in request

location, bar staff were friendly, excellent service from them and good meals

lovely friendly pub with great bar food.

bar life is very busy and the staff are gorgeous (ladies and men) so lots to engage in

could hear noise from the bar in the bedroom

arranged an early check in before we left to go the races and i left my mobile charger in the room after

good location, clean, good food and friendly staff. secure parking at the rear.

the bar is comfortable and pleasant

we ate in the bar and the menu had a great choice, but as it was sunday we had the roast, which was superb

couldn't connect to the wifi, but it wasn't important and werent concerned

early check in as requested was easily met with pleasant reception staff.

for early check in but no receptionist for ages to be able to get key

early check in at no additional cost

very accommodating with the early check in, friendly staff - highly recommended

staff, clean spacious rooms, great breakfast, bar and gym

and also a gym and

fuss free staff that allowed us an early check in at no extra cost.

were friendly and welcoming buffet bfast included daily the early check in was very welcome and luggage storage most

we requested an early check in as we were attending a wedding and they sorted this out on the day for us so we

i arrived early for check in as when i booked was told 4pm i did put in for an early check in got a reply of

we tried for early check in but room not available

* superb location for walks *could leave our luggage before check in time/ early check in *owners look after you themselves/ very caring * cute pub with fireplace on premises

friendly, traditional bar and good quality pub grub - perfect

very cosy bar and helpful, friendly staff

new owners seem to be transforming the long neglected facilities breakfast was wonderful and it was very central fo exploring the peak district

a lovely cooked breakfast and excellent accommodation great hosts

the staff were kind enough to allow an early check in.

the staff member i spoke to was able to secure an early check in

poor wifi and no 4g signal at all on

cereal, which i had though i don't usually eat it the room was good, comfortable bed and great wifi, but i don't recommend booking breakfast ,

there is a bar in the hotel and it has parking and very good access and very safe

reservation at the hilton garden inn - when we arrived the same morning, we were allowed an early check in since the rooms were ready, which we really appreciated

friendly bar staff in the evening and great breakfast for the morning

we also used the on-site gym, which had a good selection of equipment, plus towels and complimentary water, which was a nice

great breakfast (except sausages), free laundry a bonus

all the bar staff and reception staff very good

we were getting married at the castle and needed an early check in time

lovely friendly staff an excellent breakfast

chambermaids patient and helpful as with all staff, bar and management

dinner and breakfast were great quality

the style of bar was very nice too

was very large and comfy, we were able to have an early check in due to an event we were attending

young lad in the fitness suite was very chatty and helpful

hotel bar and restaurant was also well furnished and

the staff was very friendly and helpful, hotel was very clean, room service was excellent.

we didn t have time to use the leisure / spa

perfect for our short stay in stoke, the breakfast was really nice and staff accommodated us for early check in as we had a wedding and needed to get ready

a man was trying to swim lengths around all of our kids

are really helpful, great location, loved that it has a little playground and the pool so the kids were entertained

a lovely warm welcome , nice bar area and lovely

location so close to the m6. plenty of parking. good food. helpful and friendly staff.

early check in arranged as we were going to a wedding close by, this was accommodated for several

is a beautiful hotel with a gorgeous bar and restaurant

away so didn’t arrive to check in until after 9pm, on arrival there was a live singer in the bar and a really good vibe throughout, they even got us a dinner sorted even tho the kitchen was

generous room size, tea and coffee facilities excellent, breakfast great, ample parking, bar and food great

the restaurant and bar was comfortable

we had asked for an early check in and that was all sorted in advance with great communication

nice bar breakfast was lovely

breakfast was superb

excellent cooked breakfast we would love to

i had dinner and breakfast during my stay and both were delicious

the staff were very friendly and we appreciated them facilitating an early check in for us

lovely old wordly hotel great features nice rooms good parking tasty food recomend

downstairs bar excellent, restaurant lovely

bar area very relaxing at night

loved the room , bar restaurant lovely.

same room but it wasn't possible, they did however ensure our room on saturday was ready for an early check in

could, they did however arrange for our room on saturday to be ready by 11am so we could have an early check in to our second room enabling us to swap all our luggage around before we headed off

asked for an early check in and if there was any room upgrade for our anniversary but go no response

i couldn t see that there was any room service available.

location, 10 min walk into matlock bath, free parking, free wifi, balcony, right over swimming pool and

great place to stay. great staff. appreciated the early check in.

friendly staff, they honestly were fantastic despite us asking for early check in and late check out

the host were very understanding about our early check in and came to help us out

had requested and early check in) as the pub was closed, tried the mobile number provided with the

picky but when we arrived we couldn't find anyone to allow us to check in

early check in.

to locate comfortable and good size good value for money helpful and friendly staff - allowed early check

asked a question about early check in and never got an answer

location staff really nice very clean, and breakfast was the best i have tasted for a hotel extremely recommended

could be such a lovely hotel with a bar area, sofas and brighter entrance