front desk, accommodated my early check in to get ready for an event

not like that you had to schedule times for pool and only got 30 mins

very friendly staff, quiet location, great breakfast and comfortable room.

great room clean great breakfast

the breakfast was awesome, warm and varied options

accommodated us with an early check in

for early check in said i’d be there by two and up at four went to the room still dirty dirty sheets

pool closed early could have stayed open till posted time

breakfast was fresh and ready to go and the coffee is 24 hours

still no breakfast, or swimming pool open. i truly think that should be compensated..

rooms were very clean. the beds were extremely comfortable. they allowed us an early check in.

also good parking and close to restaurants

staff was very friendly. due to covid there was no breakfast

didn't have the breakfast which was a small box of cereal and orange juice

the breakfast bar i paid for!!! it didnt happen!!!

we requested early check in due to cardinals/ cubs game

complimentary food at happy hour and breakfast probably saved us $50-60 on meals for an overnight stay

the pool always had towels for my kids

the pool always had towels for my kids

the included breakfast was like a buffet of hot selections, and there was a dinner included

was super helpful with assisting me with an early check in after a long drive from out of town

complaints i actually got to check in early with no issues or extra fees

this whole 3-night stay the swimming pool was mostly closed

very clean, friendly staff, gluten free offerings at breakfast

unfortunately the pool was not available at the time

opened the room for early check in.

can't get change for laundry on site cus they make u have to use quarters only never have any to switch a dollar bill

there was people arguing and cussing in front of our kids

fitness center not available temporarily.

have had the fitness center like it was prompted

location, view and early check in

no early check in time.

loved the early check in, because not every where can accommodate but they did, no problem

convenient to the arch nice breakfast

stayed 3 nights with 2 kids and had to ask for some extra things here and there but were always met with a 'not a problem

the staff was welcoming. my request for early check in was granted.

experience, they refused us for early check in one hour before time and we left then our car got broken into and our bags stolen

the gym facilities were clean and modern

poor breakfast, coffee, milk ran out and were not refilled. the water dispenser as well.

no breakfast

breakfast was good, staff was friendly. gave us early check in.

location was good. the room was clean and comfortable. free breakfast was good.

the room had everything that you need. there is also a gym

decent breakfast. great location if you are going to the stifle theatre

we loved the breakfast

front desk very responsive and fullfilled our request for early check in and late cleaning

great location. clean room. allowed early check in.

com i asked for an extra bed and early check in

requested an early check in when i booked the rooms on april 29th for the june 25th stay

gentleman at the front desk was extremely helpful and was able to get us an early check in and up grade my room to two queens

i was allowed an early check in

had an early check in so that was great but when we returned to the hotel later that night our keycard did

the front desk staff would not allow early check in

allowed for early check in.

no one in the gym.

did a great job accommodating early check in requests and late check out as needed for a very large group

the front desk customer service was outstanding, and we appreciate the early check in accommodations and the staff being very attentive to our needs during our stay

has lots of charm, great location , excellent italian restaurant , plus free breakfast and 5:30

close to everything. restaurant in the hotel was magnificent. our kids enjoyed the pool.

of the extras were a nice surprise: full hot breakfast, 5:30 kickback, popcorn and drinks for the kids

i went in to check on a parking pass & was blown away when they offered an early check in because they had a room ready

the enclosed outdoor spaces was nice for our kids to get out and run

i liked the bar onsite. i loved the access to the outside through the balcony.

the kids were really looking forward to swimming

when we checked in we requested late checkout and the front desk attendant happily gave us late check out and put us on the bottom

when i booked the room i was told i could request an early check in and i did

front desk went out of their to accommodate our early check in.

need to do better for breakfast and fix the broken elevator.

breakfast was absolutely delicious

the pool was freezing