good location (right next to path), helpful stuff, early check in and late check out

the room was clean and the breakfast was delicious

few stops from manhattan, next to supermarket, in a good quiet neighborhood, nice big rooms with kitchenette, super clean, good

kitchen in the room, very convenient

i love the refrigerator and kitchenette in my room!

staff is extremely kind and helpful. room was ready for early check in. very clean!!

very close to path station, early check in available.

great breakfast and free coffee all day long

location was great, we were travelling with 2 kids

breakfast, although served in a the cramped lobby, was great and very good for a complementary

we also got an early check in and late check out due to our arrival flight from australia and late flight

reception are very well come and they let us do early check in

guaranteed my check in for 3 after expressing i wanted early check in

bed and breakfast

laundry very reasonable to wash and dry clothes

i appreciate the time he took to make sure my stay was perfect and thanks to him and early check in i was able to surprise my sister

for a fee of $50 total (spread across 2 nights), they upgraded us to a better room and gave us early check in

terrace bar was amazing - the best possible view, live jazz, good food and drinks

kids and all

staff was awesome and the room was very clean and it came with a kitchenette which was so convenient when you have children

early check in, cause we were with little baby. 5star for this!

i called the day before to confirm we would have an early check in to which they confirmed because we needed time to get ready for this event

for an early check in was quoted

the hotel also accommodated an early check in and late check out as well as luggage storage

staff member, german gave us an early check in which was really great

9/11 and close to subway and the wtc -looks nice -nice bed -good a/c -easy access -they allowed early check

the only thing the hotel can improve is the cleaning room

many free services like laundry free drinks, coffee and snacks

i appreciated the free wifi and drinks

like the location, hotel, staff, 20th floor restrauant and gym, it was a great experience i'm glad i book and stayed

i arrived early in the morning around 9am and since there were rooms available, they offered me free early

they were able to give me early check in on both rooms

got early check in

downstairs there is a shop open 24 hours a day and a bar with fresh food open till night hours

great location and very accommodating staff. enjoyed having the bar onsite.

we had an early check in with no extra charge and a free breakfast !

the staff was super friendly, allowed us to check in at 10am for an early check in and all were so pleasant

also the bartenders are a bit sketchy…but the drinks were good and the bar area is nice

even the bar is amazing i was waiting for some deserts to take to my room for my husband and i and the

the bar staff was also very pleasant

we ere able to get an early check in since our flight arrived at 7:00 am

early check in and late check out & stored luggage as we had a late flight

i understood that include the breakfast but no.

city view. the gym was clean and well-maintained. lots of great restaurants nearby.

saw pictures of a hotel gym on the ihg website but could not find where it is

quick elevators and not a lot of people traffic. i appreciate the early check in.

they allowed us to do an early check in and had complimentary water

the check-in process was easy and they were able to accommodate and early check in for us

were efficient, straighforward, found early check in from overnight flight

early check in

view on top floors, nice location for dinners, we've got an early check in without any expenses

booked incl breakfast 3 adults - 3 kids and we could eat those on the mezzanine or room

location rooms gym style tech

the view from the room windows were breath talking and room service was super quick at all times

charge for wifi extra which i found ridiculous considering the price you pay for one night

had flown a long way and requested an early check in if possible which was accommodated so we were very happy with the service and

had to go the gym in the basement to fill up my bottle

gym was ok

also, wish the gym was a little more updated

basic amenities during the pandemic, no housekeeping/ take out our trash, switch out our towels, gym was closed

scheduled to have an early check in because i was flying in and had an 8:00 a

things: 1- when i reserved the room i asked for early check in and apparently nobody bothered to read the request

early check in

early check in was $50 extra which was not stated prior to checking in though i had called multiple

were really nice , tried to look to accommodate our early check in

comfortable beds, exceptionally clean rooms. they gave us an early check in.

mostly am adult setting.. not so suitable for families with kids

gym needs an upgrade, very small with limited machines

great feature was the lobby bar that turns very lively every evening with party time from thursday onwards

it is usually where we like to stay with the kids

comfortable bed, clean room. allowed me early check in. extremely helpful staff.

asked for an early check in

got there at 6:30 am and they gave me early check in with no additional charges

front desk staff was very friendly and arranged an early check in for us.

and they have to clean the gym more

we were promised an early check in but once we reached there, the staff was super ignorant and told us the room would

early check in spacious clean room with view of hudson

appreciate you accommodating early check in

good location managed to have good early check in luggage storage was excellent

new hotel, comfy bed, fast elevator, clean, fast wifi

they allowed an early check in which was immensely helpful

room service staff were very friendly location was very convenient, close to several subway

the staff were really nice and kept offering peppermint candy to my kids

since it was very hot, and the kids don´t like sleeping with aircon, our room was a little sticky

rcon, bathroom, tv, wifi)

a big surprise to me was a early check in that i got

early check in accommodation, fast room service, nice staff, diverse guests

i needed early check in and they were accommodating

arrived very early) and they had us pay more for an early check in while the hotel was

we requested an early check in because we arrived on a red eye

also much appreciated that they were able to accommodate my early check in request (coming from a 18h flight) and also received an upgrade to a grand king for

the staff was friendly without overbearing and accomodated early check in as well

such a beautiful place, with lovely staff and a fantastic room. the gym was great too.

we loved the addition of the creative mini bar which allowed you to mix your own cocktails

great location. good size room for new york. high quality facilities especially the gym.

the bar staff were also friendly and helpful

enjoyed my stay, appreciated the early check in as i was very tired from my journey.

i went to the gym just about every day and it was roasting, the heat was so high

gym is well equipped.

it is very hard to find a nice restaurant with kids within walking distance

we were allowed late check out till 1 p

first person at front desk had a bad attitude when i asked for possibility of early check in

they allowed me to have early check in and late check out

some of the facilities are quite old such as gym.

was incredibly spacious, with large, comfortable beds an important factor when traveling with kids

professional staff, large rooms with modern appointments, great room service food (notable) and loaner umbrellas (lots of them) that we put to good use (+)professional and friendly staff. clean and spacious rooms. excellent room service food. (-) probably the most expensive eggs we had in nyc for breakfast lol, not room service (-)was sad there was no room service (-)no room service. water from the downstairs bar was expensive (+) room service came in every day (+)lobby which are very much welcome at the end of the night and things that you never want to call room service for (-)room service hours are not sufficient for nyc and is needed downtown where most restaurants close (+)room service was excellent (*) they do not offer room service and both restaurants located within the hotel were closed down for renovations (-)wish there was room service and a little convenience store in lobby

customer service at the front desk were polite and quickly able to accommodate my early check in

were given an early check in on request

room was clean, beds were comfortable, nice breakfast

good breakfast,very friendly staff

fitness room was very small, no foam mat, no possibility of excercise on the floor -just too small

desk was accommodating, allowing us early check in

able to accommodate an early check in

they allowed us early check in at no charge because the room was available

wifi wasn t that great the tv would lose internet connection and in the kitchen floors weren t

friendly staff, breakfast was good, but will love to have at a variety on the eggs since my kids like hard boiled eggs, not so much scrambled, also some greens like spinach and avocados will

wonderful staff, totally friendly and allowed me a slightly 1 hour early check in

early check in

i wish there was a coin operated laundry facility at this venue

the staff were so helpful and friendly and there was lots of choice at breakfast

and the gym was great, i'm in love with the exercise room

location, staff, breakfast and late check out.

the staff was lovely and quickly accommodated our request for early check in at noon

early check in, friendly staff, nice view, close everywhere.

staff went above and beyond to be accommodating with an early check in and late check out

also, the price should be less for kids

despite, making numerous promises to upgrade and then extend the late check out nothing came out of it

early check in was arranged

bathroom very small and difficult to move around, broken window, very noisy ac, not very clean, room service operates only until 10 pm and after that it s impossible to get anything

no gym.

breakfast & fish bar were great, service was good

be nice if there was a gym

staff was very accommodating with early check in and late checkout on a weekend.

also, the $50 resort fee when the pool wasn't even open, and the cafe closed after breakfast

the pool, the lobby, and the roof top bar were super chic

fri/ sat night.. too much noise at bar .. too many kids those nights..

covid-19....have to make a reservation for the pool. ud83eudd37ud83cudffd‍♂️

loved the staff and we received an early check in without having to ask fireplace and la sirena for dinner was lovely

after an long overnight flight and arriving at the hotel at 7am i was granted and early check in

the staff was attentive and kind, offered an early check in

early check in without extra charge

the bar was great. breakfast was good too

the $25 early check in fee. if you arrive before 3 pm .

early check in fee is ridiculous

early check in not available and was sent to the next door restaurant (owned by hotel) to get

in the lobby and above all the hotel manager who is supper nice, welcoming and helpful, had an early check in and they try their best to clean a room for me, really

the hotel allowed us a slightly early check in and a late checkout

staff, design of hotel, location & early check in

they were extremely busy and couldn't accommodate any early check in which was difficult as we got in super

we flew in on a redeye and the hotel was able to accommodate us with an early check in

great location, easy early check in, awesome views. the rooftop bar view is spectacular!

room service food options, especially for breakfast, were rather limited and over priced

called and asked if there was early check in

at early check in i requested highest room again

the early check in was well worth it, and very helpful

location, nice staff, nice room, able to accommodate most requests except for early check in but was able to upgrade my room to higher floor with complimentary breakfast during

was told several days in advance that i could check in early because of low traffic at the hotel that day