staff allowed for early check in which was really appreciated after long overnight flight

we were delighted when the room was available for early check in as we'd caught a red eye and were exhausted

the ventilation system in our floor

the gym

loved using the rooftop gym which has a spectacular view of the city

we were very appreciative of them accommodating and early check in

very good location. little treats and candies available for free. early check in was possible

& helpful staff - the location (subway station was 1 min away) - the roof top view - the free late check out - bed was comfy - the room was small but had everything we needed and a wonderful

top deck, the code stuff instead of a key is different, but dont get intimidated its easy, got a late check out just by asking someone at the desk

didnt like how i wasn t able to do early check in i had an early flight arrival at 7am and was not able to get into my room until

great room, awesome staff, offer me quickly an early check in - i love this hotel !

cafe downstairs is an excellent place to chill, especially as they do not allow for an early check in

wish they had room service or a 24/7 kitchen downstairs

while it's lovely to chat to the staff, room service would be a nice option.

let us have an early check in without any additional cost

early check in possible ud83dudc4dud83cudffc

also i'm happy i got an early check in

early check in support by staff. location of the hotel.

asked for an early check in as we were going to our daughters law school graduation and needed to change and get

cost for early check in was only communicated at check in time, easy to hear noise of neighbors, cost

board to be dropped to the room - let the hotel know we would be arriving at 1pm, never offered early check in, had to wait around for 3 hours in the lobby

location close to variety of restaurants. early check in was provided.

there was no availability for early check in so i had the option to upgrade for $20 to check in early and i was happy with my

allowed us to do early check in and late check out

liked that they allowed me early check in at 9am and they provided shower slippers, tissues, and a tv in the room (i did not

they let me do early check in

fresh air (ac tho), area, quite room, luggage storage, early check in for free, bed was

early check in time was very appreciated!

room was available for early check

told i could have an early check in and when i got there told i could not have the early check in

we arrived on a 6am flight and the staff were incredibly patient with securing us an early check in - so we didn't have to worry about storing our luggage across town at their sister

do check out 11am but you can pay to stay longer which i did great options for late checkout or early check in since its staffless it was actually still very organized and you can call staff of

flexibility on having early check in and 2nd floor room

got upgraded to king size and were able to check in at 7 am with an early check in fee that wasn't too bad (~$30)

early check in not available and was sent to the next door restaurant (owned by hotel) to get

the $25 early check in fee. if you arrive before 3 pm .

offered early check in

in the lobby and above all the hotel manager who is supper nice, welcoming and helpful, had an early check in and they try their best to clean a room for me, really

at early check in i requested highest room again

was told several days in advance that i could check in early because of low traffic at the hotel that day

the early check in was well worth it, and very helpful

called and asked if there was early check in

location, nice staff, nice room, able to accommodate most requests except for early check in but was able to upgrade my room to higher floor with complimentary breakfast during

early check in.

kids living sitting in the window bed/seat watching the city below.

view was amazing the kids loved the little window seat , and the rainforest shower really set the tone for an amazing

no way to do late check out.

rooms out onto the hall way are noisy, but we did have a family with kids staying on our floor

early check in was arranged

a gym on site would be nice

very good service and food quality in the lobby bar and restaurant

there was no room service from sunday evening through monday at 7 i stay here in part so i can get coffee

you can also book a small gym room to work out in, or go to the partner gym if you want something more elaborate

great location, easy early check in, awesome views. the rooftop bar view is spectacular!

we flew in on a redeye and the hotel was able to accommodate us with an early check in

they were extremely busy and couldn't accommodate any early check in which was difficult as we got in super

staff, design of hotel, location & early check in

hotel staff was wonderful and very patient with our large group of 17 people (12 kids under the age of 15) and did their best to keep us together

check in was quick and easy, and they even held our bags for an early check in

laundry is on site

a fridge, coffee maker, microwave and laundry are all in the basement which was very convenient

close to subway, perfect laundry service.

buffet breakfast on weekends, super friendly staff, free early check in, ideal location for those who want to hang around chinatown , discounted parking

joseph went out of his way to help me and my kids when i missed a show that i had tickets for

there was purified water for refilling water bottles in the gym and a free breakfast

was available only at the first day, can seem silly but with kids have it always would be a must

with a super large flat screen tv with an ice block dispenser in the corridor and great gym, great breakfast and fantastic reception staff

wonderful staff, totally friendly and allowed me a slightly 1 hour early check in

asked for an early check in

comfortable bed, clean room. allowed me early check in. extremely helpful staff.

front desk staff was very friendly and arranged an early check in for us.

got there at 6:30 am and they gave me early check in with no additional charges

to many restaurants, meals and drinks available at the bar downstairs were lovely

comfortable beds, exceptionally clean rooms. they gave us an early check in.

a bonus would be a gym

gym is well equipped but small, room is also on the small size, but comfortable.

i had to go down to the bar every

the gym needs work.

the check-in process was easy and they were able to accommodate and early check in for us

early check in

the location was good. we asked for a early check in and got it.

were efficient, straighforward, found early check in from overnight flight

they allowed us to do an early check in and had complimentary water

view on top floors, nice location for dinners, we've got an early check in without any expenses

gym is nice too

the pool an staff

used the spa and the staff was really friendly and competant

love everything about the hotel excellent room service and hotel service and customer service they should host a class for it the view was

had flown a long way and requested an early check in if possible which was accommodated so we were very happy with the service and

basic amenities during the pandemic, no housekeeping/ take out our trash, switch out our towels, gym was closed

gym was ok

also, wish the gym was a little more updated

had to go the gym in the basement to fill up my bottle

exceptional service. provided an early check in. no questions asked. very clean and cozy!

i was early to check in and the room was ready so they allowed me early check in

upgraded room to accommodate an early check in a+

could do a early check in

we requested early check in and later check out, which they accommodated

they allowed for early check in and ability to hold my luggage until the late afternoon of checkout day

practicalities (early check in, baggage room, 24/7 reception) worked fine - nice and helpful personnel

i was allowed early check in

i also liked the late check out at 11

anything that we needed the staff were more than happy to accommodate for from early check in and late check out, luggage hold was fab for our day of departure as we weren't due

no coffeemaker in the room, so i had to call room service for complimentary coffee, which was a bit inconvenient

breakfast was indeed continental - so you basically get what you are promised

room service with hot drinks h24

room service was quick

enjoyed my stay, appreciated the early check in as i was very tired from my journey.

close to the water and battery park which has a playground for kids

gym is well equipped.

nice gym

it is very hard to find a nice restaurant with kids within walking distance

what a birthday surprise, an upgraded room, balcony, early check in and as always such a luxurious hotel

cosy clean rooms, friendly staff, and great breakfast!

very slow wifi.

good continental breakfast and wine and cheese happy hour

in the room: excellent fast wifi which was available all the time without the need to reconnect every day

early check in

good breakfast, clean room, unlimited coffee during your stay, friendly stuff.

location, very comfortable beds, day-to-day laundry service, fast wi-fi, good personnel

but this is the tip of the iceberg, there was dirty laundry (i attach a photo)

it was really unpleasant to hear your neighbours speaking to their kids at 5 am

early check in, friendly staff, nice view, close everywhere.

the staff was lovely and quickly accommodated our request for early check in at noon

staff went above and beyond to be accommodating with an early check in and late check out

they agreed to a very late check out to accommodate my schedule and the front desk staff would ask anytime i was entering

only slight issue was that their hotel bar was closed at weekends

price, comfortable room, fun wall paper, kind staff that helped with early check in and stored my bag after i checked out

i was able to change the date of my reservation and have an early check in without any difficulty or extra charge

connivence of early check in on nye weekend.