i had asked for an early check in time and was accommodated which was great

bed was very comfy, fancy little drinks at breakfast, delicious breakfast food, clean pool area

pool too small, would have been great to have a deeper end for older kids

love the breakfast and the kids enjoyed swimming

clean and quiet, excellent breakfast.

we requested an early check in and checked in an hour early

pool was well maintained & supervised

laundry facilities and swimming pool available as well as a business centre to print paperwork for

the swimming pool as it was for my sons bday

pool and play structures for kids!

front desk staff is very friendly and helpful and he allow us to have early check in

the hotel allows me early check in

accomodating and i decided not to check in due to bad customerservice i even beg for early check in which i understand its hotel discretion but the way they deliver and handle my

was allowed a very early check in which was perfect for us

) that are 5 feet 3 inches tall and even with the side bar it was was difficult to enter and exit the tub

location, breakfast, friendly staff, ability for the early check in.

pool was down for renovations

great staff! fun, simple pool for the kids to play at. great breakfast!

the pool area was really noisy with screaming kids. the hot tub was filled with cool water.

best scrambled egg at breakfast! gluten free toast...thank you! complimentary late check out!

hot breakfast, early check in. great and friendly staff

were clean and loved the complementary breakfast and they also offer complementary shuttle to and from the airport

was nice and clean and the bed is very comfortable and the hotel provided shuttle service to the airport

no housekeeping, no swimming pool, no laundry ... b/c of the pandemic

pool was great for our kids

staff accommodated our need for an early check in without any difficulty

free hot breakfast. brand new crib set up for my infant.

breakfast was nice, the staff were very friendly and helpful. keep it up

shuttle service

shuttle service arrived on time for trip back to airport

got to upgrade to a suite for $10, gave me early check in. great stay

all the amenities were closed, including gym and breakfast

gym could be improved

beds are comfortable, everything i'd clean, the breakfast is good and the staff is always friendly

dexter opened the door to the gym (not in use due to covid) and left me in there

arrived a bit earlier than expected and was helped to get an early check in very much appreciated and very friendly staff

t likely related to covid 19 staffing struggles)

kids loved breakfast buffet

the room service did an excellent job and kept the room clean and spotless

liked the fact that there was an option to park our truck and trailer without having to unhook

the front desk lady was very nice and they accommodated my early check in.

early check in option.

location they charge $20 for early check in fee $17 a day for parking

they accommodated my request for early check in with no issues and the room was very clean

understand that about covid is not easy to please everyone but some room service would be nice instead of ordering from outside

front desk helpful with early check in

next time l really would like to use the spa services, if more time available

maybe the gym was my least favorite part.

bar & lounge is beautiful

pool was located through a gym

the staff were friendly polite and knowledgeable of the area and accommodated our early check in

kids liked pool area. i liked the restaurants attached to hotel.

needs more towels in the pool area

jaylin is my fav bar tender

the hot tub was mostly just warm, but since it caters to kids, thats really all you want

location- early check in

no room service.

staff is amiable, room service spot-on, & its restaurant 'smith' can be excellent

beds were comfortable, clean, meals were good at the restaurant there, spa great, staff polite

room service , no pool

i arrived very early and the pre-approved an early check in also

we had an early check in, and the front desk was very accommodating.

liked cleanliess, location, excellant breakfast.

i had two little kids with me as well

was a lot of noise with kids running and making noise in the hallways door, slamming, which caused the dog to be barking on

the staff,breakfast and the ambiance

bed was super comfy, early check in

free wifi complimentary toiletries clean quiet friendly

very accommodating and professional , comfy beds , exercise room and pool were great

we liked the accommodations, service, cleanliness, location, parking, and price.

clean pool good gym housekeeping was great

they are very flexible and staff gave us early check in without charging extra

early check in time

has modern suites and clean rooms room service is very good

staff were super friendly and breakfast next morning was great

guest laundry was great and fast wifi

early check in. microwave and fridge

also, having working laundry facilities on my floor was a bonus

room 311 walls were rusty and there is visible mold in multiple walls and smelled old and dirty gym all the equipment is old and out dated wanky threadmills dirty carpets and the most part staff

parking,pool,staff,gym was excellent

very clean, there was an onion on the ground in the bathroom- gym was extremely hot unable to use because of how hot it was

we were 45 mins early and still would have charged us the $50 for early check in

the jacuzzi , swimming pool the continental breakfast and the gym .

pool closed breakfast closed restaurant closed laundry facilities closed

wasn't very good for the kids

very good price and an option to use a gym or a swimming pool

i just showed up to the hotel after booking hoping there would be an early check in and the lady at the desk was so kind and helpful

appreciated getting an early check in at no charge too

thing when we called the hotel number to check the shuttle it was giving us the wrong shuttle station to stand by so we missed the first one but

have a 24hr swimming pool, warm water jacuzziand gym room

kids running in the hallway, but they came and advised the other guest's...

professional staff, location, clean and was able to get an early check in

with good refrigerator 24 hour access to gym and pool shuttle to airport excellent

microwave, flat screen tv, walk in shower, again good facilities, nice breakfast in the morning, shuttle bus every 30 minutes to airport but just as easy to walk

excellent hotel , loved the large room , high floor and kitchen - bright - super comfortable beds

is an attendant at breakfast plus a sook making fresh cook egg the way you wanted it lots of choices and clean and

early check in was great. hotel was clean and comfortable. restaurant was good..

i even got an early check in

quick train ride from terminal 1 and i flew in early at 9:30 and they prepared a room for me right away and let me do a early check in

the gym,, that i used , was well set up, bright and clean

proximity to the airport, easy train shuttle to terminal 1 and 3 this is probably my favourite alt location yet because of their set up

staff was amazing and really helpful. i even got early check in.

new to canada but in a first ever for me ,i was charged for requesting early check in and it did not matter that i was a best western rewards/loyalty member

early check in was the only beneficial thing to this trip

time there and it s clean, affordable and they were able to accommodate an early check in

early check in awesome

i got an early check in and an upgrade

location was very convenient, and the staff very clearly wanted to ensure a good stay

allowed us early check in

very accommodating when we asked for early check in as i had family arriving on an early flight from new zealand for their first visit

comfy bed, large room, netflix, early check in and late check out

charmaine noted my request for early check in and late checkout last june 25/26

wifi was incredibly slow on both laptop and phone

a shuttle bus is definitely convenient

room was spacious and very quiet. nice to have a gym and a pool.

nice restaurant attached clean pool

very nice staff, let us do early check in

early check in was accommodated

shuttle service early check in

friendly reception staff. great facilities including gym and pool.

very friendly staff and they had a laundry which was great.

ricky although early check in was not available but he made sure am comfortable and provided all possible support

to the airport really nice staff good breakfast late check out/early check in courtesy bus to airport free parking rooms very

called and ask if we can do an early check in and gave time as well

availability for early check in , although the only purpose i chose that hotel for, was the proximity to the airport

also, shuttle bus service was good, and drivers friendly

early check in

was able to accommodate early check in at no extra fee unlike their competitors such as comfort inn

breakfast area too small, tv channels unreliable

location, good customer service, clean, coffee and tea available in the lobby, laundry room available, nice breakfast

good to have gym and laundry facilities

came from transatlantic flight, no sleep for last 36 hours, most hotels offer complimentary early check in within couple of hours

early check in was told to phone 24 hours before to check

staff gave me a early check in the shuttle service was great good location all in all had a nice rest before flying

they are accommodating for early check in and late check out with out extra

couldn't connect to wifi fee for parking

requested early check in upon arrival

staff great and allowed early check in free of charge which was nice

while there was a bit of confusion (on my end) regarding early check in we were accommodated within 30 minutes of arrival

requested early check in but it was no response, when i reach the hotel at 1230 lady at reception let me wait

she managed an early check in