staff went out of their way to give us an early check in because we were going to the racing

the receptionist was adamant i could not have early check in when i rang not even if i paid but the manager was really helpful he went above and

we managed to park with no problems and had the added bonus of an early check in pre the races which was very helpful

arrival we had previously requested an early check in if possible, as the race events were starting within the next half hour and we had

did get early check in but would have been great to have a room facing the racecourse if

great communication and accommodated our request for an early check in

we were given an early check in, which made our day easier

suite and it was really nice, bed comfy, jacuzzi bath, room with a lovely view, staff really nice parking is tight but they give you a permit for on road parking if hotel full

ever had the staff were so friendly there s a lovely homely feel to it all & lamin on the late bar was so friendly a real asset carnt wait to go back for another

parking was a challenge, there is parking at the rear of the hotel but accessing is difficult

wifi signal wasn t very good, same for tv.

early check in, good staff,nice bar.

the staff in the dining room and the bar area were wonderful to work with and the front desk personnel were outstanding

room service breakfast was on time and food was really tasty

location plenty of parking outsdanding clean rooms hairdryer, iron and ironing board available has a special touch of

warm and friendly with excellent bar and restaurant

also, when i checked in i was hoping to get an early check in - which the staff really tried their best to assist me with and got in no problems

the hotel bar was perfect for what we all wanted

liked the reception and bar area it was clean and the furniture was lovely

late check out of 11am

excellent bar and grill menu

due to family circumstances we needed an early check in and the hotel were very helpful

comfortable, friendly with good food and bar facilities. staff excellent.

the room and the breakfast and how clean everything was.

felt like a herd of elephants were in the room above us and kids were running up and down the corridors out side our bedroom so didn't get much

slip tiles in the bathroom breakfast could have been hotter, the toasting machine was slow i had to put the bread through

organised early check in for me (albeit that this wasn t actually communicated to me until i got to the

breakfast was excellent - staff were very polite and well mannered and where happy to help

good parking

lovely cheerful staff. nice room. great breakfast

to stay but what made it stand out was the landlord dave his lovely wife and olivia and jack the bar

was allowed early check in which helped us out, good value for money, friendly staff.

early check in. and a good location.

rooms are convenient enough for a standard nights sleep and staff were helpful in sorting an early check in; also a comfy bed

we paid an extra £10 for a late check out at midday which was nice

nice staff on reception ,in the bar and the ladies that serve me breakfast were the best,10/10 ,lovely people

the bar facilities were a bonus for when we returned from a festival

receptions staff were very accommodating with our early check in.

conveniently situated, early check in not a problem. easy to find.

such a lovely, clean and fresh room. great food and bar too.

staff were great, dining room service was quick and efficient - good decor and atmosphere

was so relaxing, rooms comfortable & well decorated, the room service was 11 out of 10 she couldn't do enough to make us feel comfortable little bars of

had requested an early check in through booking

was excellent - staff very helpful with my request for a very early check in and food in both the bar and restaurant first class

was ready before our requested early check in time

room was large and comfortable but could not get early check in unless fee was paid

same applies to the young lady running the bar , she was friendly, courteous and smart

the hotel has been recently taken over and the owner clearly wants to take this hotel forward, which he is doing a great job at

24hr bar was brilliant

room was very spacious comfortable clean and warm. nice bar and food area

convenience of having a brasserie and bar which was open all night for residents so didnt have to worry about drinking and driving

full english breakfast

they were very helpful with arranging early check in

the lad who was working behind the bar was great, he talked me through the real ales and let me sample a couple, which is always a

clean and comfortable room,the bar staff were very helpful when we arrived and gave us plenty of information on where to go and

staff were lovely and bar stayed open late

was cloud based, however, the bar staff did give me the log in details as i didn't have a sky account

was immaculate and ready for our early check in

easy parking on site

the restaurant food, dinner & breakfast were both excellent

i didn't have time for breakfast i enjoyed my stay keep up the good work

breakfast was very nice

i needed early check in which was sorted no problem.

no details for wifi and contact details for staff.

the parking outside was very handy

wifi not strong.

guy at the bar next door helpedwith everything as we had problems getting in and also with the parking

the staff were accommodating on arranging an early check in for 10 extra

great place to stay and lovely staff. easy parking and nice area

plenty of parking spaces

free parking

nice breakfast, decent room, no negatives

comfortable modern room with all you need plus was allowed an early check in due to a wedding.

lovely room nice bar area nice staff and people

good location, very friendly staff. parking and room great.

all the staff were very helpful and lovely to speak with especially the bar staff working in the unicorn bar

free car parking was a bonus

james was a star when booking the room to making sure we got everything we asked for including early check in

friendly staff from reception to bar staff early check in appreciated, especially when the hotel was busy with a wedding and arctic monkeys

given a late check out with no extra charge too

the bar is really well stocked and a delightful bartender added to the experience

hotel rooms were lovely and cocktail bar was really nice