i had requested early check in and the basic rooms were not yet ready

breakfast was a little sparse

no quarters for laundry machine. dryer was rather weak, had to run it twice.

handy facilities - laundry, breakfast, park near room, inside room access, quiet location, handy access to restaurants

laundry facilities on site

to leave early my partner got sick but we enjoyed the time we had spent many hours in the tub (favorite

spa tub was amazing

no breakfast but was very nice. loved the spa tub.

spa tub was fantastic. very quiet for the area! staff was excellent! room was clean.

are always clean, we’ve stayed in the spa room twice now and it’s been great everytime

accommodating with early check in and

pool and the hot tub area is really nice

breakfast was great, room was clean. hotel was quiet and peaceful.

pool was smaller than i thought but still fit 24 cheerleaders

room and hotel was super clean, they had a nice pool/hot tub area and small fitness room

allowed an early check in which was really appreciated

and the little boxes they give when we were leaving the hotel were a big suprise for my kids

clean room, pool area was nice, big breakfast

the kids liked the pool an i liked the spa

size room with mini frig & coffee maker, great location to syracuse airport and university, free parking

early check in and later check out than most places

early check in

nice size tv with showtime, full kitchen, breakfast bar with comfortable desk chairs, recliner

it had a kitchen and was very clean

i like that guests are allowed to do their own laundry right on the premises

selling coffee packets from vending machines in the laundry room is very tacky.

i needed a place because of a snow storm and they allowed early check in.

requested an early check in

breakfast was the best

no breakfast

breakfast ran out of cream cheese and there could have been some fruit, muffins and maybe oatmeal

i was able to get a early check in so i could get to school and work on time

for a early check in was told not until three o clock counted 12 cars in the parking lot was told there

staff was very accommodating with helping us with early check in

everything was lovely and kids enjoyed the breakfast selection very much

the pool was under construction the fitness room was under construction the whole place is under construction

was good until we wanted to give our kids a bath

breakfast was outstanding as was the girl who set it all up she was a great asset!

staff was very accommodating to our early check in request.

at the front desk was very polite, helpful, and i appreciated the early check in as i traveled for a surprise birthday party

i wish they had juice boxes at least to give to the kids

please extend the breakfast hours

was friendly and accommodating and we received extra towels when requested and were granted a late check out

came to syracuse for a college tour at syracuse university but got into town too early so we requested early check in

beautiful clean property, good breakfast spread, kids enjoyed the pool, nice comfortable beds

were many unsupervised children inappropriately using facilities like the gym, elevators, common halls unchecked by staff

kid friendly! cleanliness. free drinks at the bar and great breakfast

easy to get to and free breakfast

the front desk staff were helpful and accommodating to our requests for early check in and late check out

great views of the harbor. early check in was much appreciated.

not like that our room had a connecting wall with the gym and we could hear the banging of the weights being dropped on the floor

has a small pool, which was perfect for my young kids

location was great. clean. friendly staff. having laundry was nice.

liked to know my guest (my photographer at my wedding, who has no arms) was able to do an early check in, and i called weeks in advance to do this

we requested an early check in and was given a noon check in without any problems

staff were all very accommodating. had gluten free options. allowed for early check in.

at the front desk was very accommodating when me and my daughter arrived due to the need for early check in

pool was awesome kids loved it was shallow enough at one end for my young ones

the location and early check in

laundry was a welcome surprise

maybe more options for the breakfast too

easy to get to. room was clean, nice. good breakfast. front desk staff very nice.

clean. good customer service. easy to find off rt 81. fantastic breakfast

they were extremely flexible and accommodated our early check in request

early check in when we happened to arrive early for a syracuse university football game.

nice,clean,comfortable room... nice gym...nice breakfast and free parking...

laundry machine took my money and did not work

rooms, super friendly and helpful staff and complimentary breakfast ud83dude0b free parking for hotel guests

early check in. day supervisor took complaint seriously.

they let us have early check in

appreciated the early check in and friendly professional staff

large refrigerator, microwave, full tub bath, next to landmark, and the best free continental breakfast i ever had

the breakfast was nice, it was quiet for a downtown hotel. very close to what we wanted to see.

it was available and close by and allowed us early check in

they knew i needed early check in and they accommodated me without hesitation

there was no entertainment in the bar the night we stayed.

everything but the kids running around

especially noah and the breakfast buffett meant we didn't have to rush to get ready to go out and eat

room was right by the elevator and a ton of kids being loud off and on from early morning up until after 9pm at night