getting in very early they were very accommodating to allow us early check in

staff was informative and flexible for a late check out

got an early check in and best room

fantastic location. early check in. complimentary drinks.

24 hour gym was really helpful after eating so much pintxos

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

hotel gym was amazing, quite small but with gym quality brand new equipment and great air con

an early check in for us which was nice, easy check in and out, location is excellent,

they also managed to accommodate my request for an early check in

the room service and cleaners entered as they pleased without ever knocking.

nice gym for the training and good restaurant for the dinner

limited choice in restaurant although room service was good

lovely staff who gave us an early check in and fab restaurant/bar

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

great location. fabulous friendly staff. great bar & restaurant next door.

the addition of the bar next door for a lovely breakfast was also fabulous

the old town is right across the street check in time is 12pm no early check in

really nice, good breakfast, good staff, early check in and late check out, good location

early check in helpful as we arrived on early boat at santander

hotel staff was very welcoming and also gave us early check in, and gave information about the area

we tried to check it out and it turned out they meant a hot shower cabin in the gym on the 7th floor, but there is no sauna - this was a bit of a

i found myself having to go to the hotel bar each morning to purchase a coffee to go

whole experience from early check in, car parking which was essential and sub-basement

very nice staff, comfortable beds, very clean and modern . bar open 24h

small bar and lounge area

there is staff 24/7 and a bar with snacks

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

staff, facilated an early check in and always available to answer questions

very comfortable bed and excellent room service and changeover

lobby bar was comfortable. service was excellent. breakfast was great.

gym, location and room

evening menu was limited in the restaurant but the lobby bar served good food.

huge room and early check in on arrival from the airport.

disappointed gym / spa facilities not open but understandable in covid times.

the free wifi was slow and streaming only worked when downloading a movie.

the location was excellent and the breakfast had a great variety of offerings

staff were all excellent, wifi some of the best i ve had in a hotel for a long time

wonderful hotel- spotlessly clean, allowed early check in

were so accommodating, storing our baggage for us while we attended an event and also allowing us early check in

staff was very helpfull, breakfast was great as was room service.

couldn t connect to wifi from our room

the kids said the staff were really friendly to them, there were free soft drinks available in the

warm welcome & unexpected early check in. good breakfast

gym was very small

room service is a huge plus

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

hosts help me with my request of early check in.

very kind to ring and say room was ready for early check in

it was perfect, location, items in apartment/kitchen, bedrooms, bathroom

the kitchen was quite well stocked with dishes/plates etc

appeared to be a very new appartment there were still a few essential things missing from the kitchen, but have already mentioned to the hosts

early check in, super friendly staff, free wifi, great location

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety of

awesome location, friendly staff, smelled really good, great gym, great products

room was gorgeous. breakfast was very tasty. cocktails were amazing.

the gym was amazing and the breakfast/view of the guggenheim in the morning was worth the trip alone

we had requested an early check in and were pleasantly surprised to have a room ready when we arrived quite early

excellent location and fantastic breakfast

the breakfast was varied and delicious

a limited room service menu.

the location and the staff were fantastic! i also appreciated that there was room service.

had emailed about early check in due to an early flight with a child

the staff was very helpful especially they helped us for early check in

arrived early and were delighted and grateful to be allowed an early check in

excellent bar staff and delicious chocolate cake

a notable feature, not often found in many hotels, was the fully equipped gym with professional fitness equipment

early check in

the bar downstairs is lovely

we loved the swimming pool

spa and gym area great - beautiful lobby - availability of drinking water and snacks - amenities in

the swimming pool was not available at the time of our stay.

friendly staff, early check in, comfortable room. very close to guggenheim museum.

of room service/food options close by

no room service to order some food

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

it was very well located, near the guggenheim museum. the room service was also good.

very thoughtful stallf, allowed us to do an early check in and a laye checkout

kids screaming in the hallway which the hotel can t control but yes a bit noisy

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

breakfast super! wifi too difficult to use.

early check in; nice bathroom

allowed early check in

beautiful sea and beach views. great bar downstairs, open until excellent staff.

great atmosphere in the bar and restaurant

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

coffee was however available at the bar and on demand