the place is clean and early check in was possible

and check out process, great location, abundant parking, clean and comfortable room, incredible breakfast - large variety, generous, fresh

more streaming services on tv. add filtered water on gym.

quite efficient, 24/7 gym with basic instrument, adequate breakfast

the only thing i didn't like was that there are not enough rooms with spa bath.

room, decent bathroom polite service staff was located close to where i needed to be i got an early check in which was great would stay there again if

i was able to do early check in and was close to the campus to make the football game with the family

more breakfast items and fresh fruits too

not much. breakfast could improve some.

:) there was not much food for breakfast (orange or apple juice from a machine), coffee, no milk

maybe a bit more variety for the breakfast would be good.

a little calm in the city. great location very clean. windows actually open. early check in.

kendra really went out of her way to help us with an early check

we requested an early check in and was well accommodated upon are early arrival thank you

the wifi seemed a bit slow, but otherwise we loved the stay.

no room service even though there is a restaurant in the hotel

desk staff that checked me in, went out off her way to accommodate my needs and request for an early check in to make my special event

i didn't get a room with a view of the marina i got a view of the parking lot, my early check in was like

we reserved handicap room and needed early check in

pretty small pool, no sauna and gym is small too.

there is also a coin operated laundry which is very helpful

had a hectic schedule on check in day and required an early check in

the pool and jacuzzi were the best

i liked everything. the room, food, and laundry

good hotel facilities such as swimming pool, gym and self service laundry

were excellent, breakfast was truly good and convenient

early check in. friendly receptionist (girl).

paid for early check in and they had the room ready. breakfast was decent.

decent breakfast included

it also has free carb heavy breakfast

rooms are very small. fitness center tiny with 3 machines crammed together.

helped me with early check in

gym…clean room….quiet…friendly staff…

the breakfast and the comfy bed

breakfast menus, potatoes are half done.

breakfast was great and warm. many options of food, drink,

staff was kind and courteous, the room was clean and even though we did not end up checking in early they had approved an early check in

he got us an early check in when needed

liked the bar staff and the fact it was convenient for me and the plans that i had for the time i was staying

room was perfect, the city view was excellent, and the bar service was superb

property clean, there’s a swimming pool, laundry facility, complimentary breakfast

the also had a bar with dinner and dessert, which was a plus

she was very helpful with getting us both a early check in and a late check out

early check in

you had the option of requesting early check in or late check out and receive confirmation in real

i came all the way from fresno by train and ended up being early so we had no place to settle in

the swimming pool was out of order.

early check in. quiet.

were given early check in after a very long delayed flight from hawaii

alcatraz pier - clean room + bathroom - good wifi connection - amenities (swimming pool, jacuzzi, gym and classes available next door for free) - free wine tasting - free

clean and tidy. great water pressure in showers. lovely staff. late check out

i liked the gym too

they gave me an early check in after a long haul flight, which i was grateful for

and although there was a lovely restaurant, they didn't offer room service

room small, and no amenities like gym, pool or spa

heather at the bar was very friendly and helpful

is a great hotel bar and restaurant, it s close to embarcadero area and financial district

no charge early check in, upgrade of rooms. clean, spacious, well located.

were able to get express check in, early check in, a room upgrade

location, got an early check in upgrade for free, spacious and light room, very helpful staff, nice free tea and

staff, thank you to liz for early check in fabulous

let me check in early even though i was there way before check in time, and waived the early check in fee

wasn't very helpful, i requested for early check in one month in advance and than on the day of the arrival

staff, early check in

staff have always been great with early check in and providing a room with a view

the workout gym was awesome

didn't use any of the other facilities or amenities offered like the gym etc as we were just staying overnight

in was at 4 i got there at 2 and asked for early check in they said would contact me if room became available early we went on with our day

they accommodated our early check in which was super nice after a long flight

very good location we ask for a early check in and the staff help right away

we were allowed an early check in which was much appreciated.

kids area within the hotel. proximity with pier. easy access by car.

extra costs on parking and early check in fee

they did offer early check in for an additional $30

requested early check in and they accommodated me

front desk staff was great and we were able to get an early check in

were 3 rooms booked for my birthday weekend and staff were great about allowing early check in when able and they were able to have the rooms close together

true to the area and it’s unique charm and the staff were super kind and accommodating for an early check in

charged me early check in fees 50% of the actual booking amount even they have available rooms at 10 am

staff in the morning of check out of one room and early check in to new room

had called in to see if i could get early check in and was not satisfied with the individual and her lack of help on the phone

clean and spacious room. excellent location. early check in.

friendly staff, allowed early check in and late check out

excellent service even early check in beautiful suite and rooms

great helpful staff. early check in was brilliant as we d travelled from sydney.

the staff were very helpful with early check in. much appreciated.

a little hard to find room service.

good location.great architecture and style. cookies for kids were a nice touch.

hotel with a wonderful staff, nice bar and restaurant

it would have been convenient if they offered an early check in option.

staff were great allowing early check in and late check-out

location staff was super friendly early check in was possible

laundry facilities

bar downstairs was fun

that the early check in is great

they charged extra fee for early check in without telling me they charged extra for amenities

early check in and late check out is a big plus.

they charged me $35 for an early check in (at 12.30 pm ) very expensive when the room is ready.

we didn't ask for an early check in, we did arrive a couple hours early and we were set up in a room right away

was able to get early check in and late check out

want us to pay an additional amount for early check in

i was charged usd 30 for early check in at 12 pm. it does not make sense.

they gave us early check in

lovely hotel room that was a good size. early check in given and the bed was very comfortable.

to be fair we accepted the room as a choice for early check in

early check in available as room was ready

early check in was

love the location of hotel property near to all places, i appreciate they have given early check

gym was nice

gave us a 3 hour early check in

amazing staff free parking. distance to everything. early check in

the king room was spacey and included a table which was great for meals with the kids

also a must is muir park for the redwoods

not good with kids who are trying to sleep

early check in much appreciated

early check in made it comvinient to tour the city

they were very nice about letting us do early check in

early check in covid safe

the woman who maintains the pool area was so welcoming and kind

location, cleanliness, early check in accommodated, breakfast, comfy beds

the staff was attentive and accommodated our request for early check in which we appreciated considering our journey was over 18 hours

laundry facilities, games for kids, relaxing courtyard where you could pop a bottle of wine and

they offer complimentary coffee/tea and biscotti every morning and also complimentary laundry room with free detergent and dry sheets

there are no breakfast or gym facilities but there are heaps of options nearby

flight came early so i asked for an early check in and they said yes with a room upgrade

staff and service nothing was too much trouble allowed early check in and late check out, stored luggage until airport departure, upgraded room

friendly and accommodating staff; they were able to allow an early check in which made all the difference

was no restaurant located within the hotel that was operating so we had to leave the hotel for breakfast options

gym was unavailable at time

getting an early check in and a cot added to the room promptly.

elevator was broken and we had 4 kids and luggage with a stroller to carry up and down the stairs

a small gym

staff was nice, rooms were clean and gym was a nice addition.

we had two little kids us and we had to warm up their food that we took

and creamer and got given a whole heap of supplies rather than the usual couple, they gave us an early check in without any issues

but they don t have luggage storage in the lobby so we have to pay an extra 50 dollar for early check

accommodating for early check in and late check out

the bistro did not offer lunch and there was no room service for food delivery to the

no room service. it understandable why

general manager gave us an early check in at 7:30 am without any additional charges.

wifi was non existent

wifi connection was not great

only complaint really is that the wifi didn't quite reach my room, but that's pretty minor all things considered

wifi sucked

staff were excellent got early check in

only issue was that on one side of the hotel was close to a bar however on the other side hotel was close to the street and on a couple of mornings the street

noise from the bar downstairs might bother some people (weekends only)

it's a bit noisy from the bar below but it is a central location in the theatre district so not surprising

great hotel in a great location. plus the associated bar is excellent also

water was available gratis, although early check in was requested, it was available on payment and hence not availed

luggage storage, early check in, great customer service, quiet, clean, comfy room

in was easy, even refunded my early check in fee because both rooms were ready

i arrived at 9:30 am and i was able to check in upon arrival with no early check in fee

we requested for late check out coz our flight was almost midnight, they are very accommodating of our requests