lovely welcome, alowed early check in. easy to get to london, free parking.

attentive staff very helpful when arranging early check in close to train and tram stations old architecture but still well maintained

very clean and friendly and well coming staff offered free breakfast and wifi

lovely hotel, near the centre. nice breakfast

friendly staff , great location , warm clean room , good safe parking , loads to eat on your

it was lovely to be supported with early check in even though we did not expect it

is good ud83dudc4d helps yourself option all day feet of you arrive early check in you can snack before going out for local food

offer light breakfast such as bread, fruit and pastries and hot drinks as well as smoothies for kids

breakfast is too basic compared to what we pay to stay at the hotel, having cereals for breakfast

everything we could have asked for in a self catering apartment plus an excellent self service breakfast

they were very accommodating with early check in. the staff were friendly and very attentive

they were flexible to provide an early check in, the place is clean, comfortable and their breakfast is delicious with various

we booked it a few weeks in advance, we requested early check in

the kids didnt luke the eggs or sausage.

breakfast was fantastic. tasted good and had an acceptable variety

they have to give the option to change the early check in if possible it will help someone

wifi was not working on the 2nd day and not even in the morning

tiny bathroom bushy back yard no breakfast dusty television. one towel for two adults etc.

the location was central for all our needs and breakfast was nice.

parking at the property with room for a couple of cars to the front

asked for an early check in about a month ago

i requested early check in if possible which i was given :)

early check in abailable also which was

the staff was very helpful and allowed us for an early check in

flexibility even when rooms were available to allow early check in

hotel gave us early check in which was great & the free parking was perfect

great bar too

wifi was very intermittent and kept dropping off

wifi was a hassle to connect to, gave up in the end

wifi was linked to sky

early check in was possible (for one room, which was appreciated)

i liked the mini kitchen in the room and the fan was much needed and appreciated.

everything clean. got kitchen, tv and bath

high quality toilet paper, even kitchen rolls supplied

clean, warm, spacious room with fridge, kitchenette and utensils had everything needed.

the shower had good pressure, the bed was clean and well made, room was clean, free parking, early check in, good location close to the centre of croydon

run down, shower door hanging off, shower hanging off, rude ignorant staff, no bar even though they advertise it and praise it on the website

com there no restaurant nor bar as was advertised on the site i could not wait for day light to get out never

head clamp to wall bar broken tv picture continually breaking up - even on mainstream channels although clean, most of

the receptionist helped with an early check in

staff were friendly and were very helpful when we requested an early check in

good, free wifi

on such trips i require only a bed, a shower, a kettle

free coffee and wifi

hotel charges for early check in as per policy

membership joining, early check in

staff waved the 20 early check in fee fantastic thank you

priced and no flexibility with management when an early check in was requested

early check in cost 30 but reception desk suggested joining the novotel club online there and

greeted me, took my bag to store safely whilst she checked to see if my room was ready for an early check in

did room only - very convenient location near train station. brilliant tapas bar next door.

so good but couldn't fault friendly staff and owner, room was lovely and clean, music from the bar downstairs wasn't a problem just a hum in the room, all in all a lovely

owners and bar staff are super friendly and will go the extra mile to accommodate you

had a drink in the bar whilst i waited and was soon told i could go up

they were happy to help with our requests - early check in and an ironing board and iron

we were also able to avail of early check in which was great

no wifi, small room

late check out a huge bonus

very charming and quaint but also had modern upgrades

ower, wifi and usb outlets)

very accommodating and helpful staff, they were able to allow me a very early check in

wifi could have been a wee bit better but i still would give this hotel a 10 out of 10

spacious room, clean and comfortable, large bathroom lovely large towels with toiletories, good wifi, tv/dvd player in room - selection of dvd's available in the communial area to use

staff, free wifi

spacious room clean & comfotable large towels and lovely toletories good wifi tea/coffee available in havana bar other drinks, snacks and breakfast available at extra cost

for a wedding on new year's eve and, although they were busy, staff met every need - providing early check in, arranging a quiet room away from the noise and even calling before hand to check i

phone for room service was broken

room service was great, and so was breakfast

no bath plug and no hot food available from room service in the evening.

gym closed too early, no spa treatments

also, very much appreciated the early check in

minute hotel due to mine running out of hot water , rang and asked if into was possible for an early check in and they did also the hotel is beautiful, friendly and helpful

breakfast in the large and beautiful venue location of the hotel.

great breakfast, very comfortable bed and clean room, i will give def 4 starts to this hotel

free parking is also available at a secure location in the hotel

they allowed an early check in which was convenient.

we arrived early due to our flight and they immediately started cleaning our room for an early check in

man on reception who gave us an early check in

needed a rea towel in the kitchen....only the one thing i saw as a negative & it's trivial

late check out and they let me to check out even later for free

easy and good location. late check out.

early check in

hotel was very clean and the wifi was good there was a bus stop just a few meters from the hotel and you can find all the buses

the cups for tea/coffee looked like they came from a kids tea set

hotel claims to be close to london bridge, however with disabled people or kids it's quite a walk of 30 minutes through dull streets

for breakfast too expensive, no kids menu, food was not fresh , no tooth paste, faulty shower , late check in and early check out

modern and feels very clean, our early check in was also accommodated via an upgrade which was life

the wifi on first floor was very intermittent.

room service charges are ridiculous, almost the same price as the actual order and they add service

the spa facilities were free and acsessible when you had a room and was open as late at 10 which was

i booked this hotel for the pool but never got to use it as we didn't have time but it looked very inviting

good location, really friendly staff, allowed an early check in

early check in charge

service was super good, we got a very rapid early check in as our plane landed at 05:45

early check in, good parking, friendly staff good location

location was perfect for us, and with a request for early check in and upgrade on a room, we had a brilliant

early check in great view, of shard, london eye etc

i was able to do early check in and what i loved most was how close the area is to the mall, train station,

early check in was 45 which we didn't pay but thought that was slightly over priced

excellent. allowed an early check in.cant fault and good value

very clean, spacious and accommodating. gave me early check in with no fuss!

very friendly and helpful they even gave me an early check in and late check out with no extra

promised a complimentary early check in which didn t happen

were all so friendly and helpful, we arrived earlier than planned but they managed to get us an early check

they are also accommodating to an early check in when requested at the original booking

gym and communal viewpoint lounges

we managed to get an early check in, well worth it

staff were more than accommodating for our early check in and late check out

tiny, tiny room. but comfortable. no bar so once you were at the hotel, you re stuck.

lacks a bar i would have liked a beer when i arrived. small room

no bar as such or evening catering, but there is a public area with tables and chairs

we arrived early and were given an early check in and were made to feel very welcome throughout the stay

decorated and morden, the staff was really accommodating they went out if their way to give us an early check in as the stay was for a

wifi available

parking was very convenient

free parking was a bonus too