liked to whole lay out of the room, the mini kitchen, the living room space with the balcony and the king size bed with the on suite washroom

bed is very comfortable, the kitchen is sufficient, bathroom is okay

kitchen has all you need to make your own meal

quiet, personnel very helpful and available 24/7, loved walking/running the trails, laundry facility available, ubc pool 5 min

expensive. damp air from laundry room.

rooms with accessible facilities (laundry, shop etc)

the location was great. beds were comfy. liked having a whole kitchen.

and if you needed to do laundry, it was available as well

modern, clean and full kitchen.

there was a laundry conveniently located on the main floor

its lovely old fashioned charm; quiet; fun bar and restaurant; great location

we also tried the room service for the first time and while it was a little pricey, we loved the food - and the

room service breakfast was wonderful!

love the location and the bar , happy hour live music so quaint and cozy place.

poor lighting in the kitchen

they were very generous with early check in and check out. great position

what a mission everything but the kitchen sink

the hotel has a laundry room so we were happy to be able to do our washing

clean room. they had coin laundry on premises.

cosy living area & fireplace, well-equipped kitchen

you get the right room) and very expensive but the wifi service was so bad we were

my kids had to plug their noses to walk the hallway and one gagged the entire time

we loved staying here and it was perfect for our kids

gym was very poor, just ok

minor thing - room service was a bit confusing

it comes with in suite laundry and full kitchen living room and bedroom

oom service too ) we loved our stay and would definately come back

kitchenette and location

the hotel staff was able to accommodate my request for an early check in and a late check out

they were able to accomodate an early check in after an early disembarkment from a cruise ship and they stored our luggage at the

friendly and helpful staff. comfotable bed. good facilities. great buffet breakfast.

no pool or jacuzzi.

the spa bath had hairs in the tub and spewed black flecks of gunk when used

location is perfect , and the roof top bar and resto is a good addition

staff were very helpful and allowed us an early check in

staff are very friendly. the spa is excellent.

room service rules

our kids were complaining about it

laundry room perfect

breakfast arrangement and offerings were excellent

the communal kitchen was a bonus

nice hotel with great amenities including kitchen and laundry

hotel couldn't accommodate my request for early check in at 1 pm

location, non smoking, early check in

gym is open and individually gets 45min to use

accommodating to late and early check in and out

we only wanted to leave our luggage since we arrived early, but they actually gave us a free early check in

it's nice for our kids to have the courtyard where they can play ping pong and sit by the fire, and not be confined

only comment is there was no reply from hotel after 2 emails asking for early check in to leave our bags at the hotel reception as our flight arrived 7am

had phoned prior to request early check in, we were coming from the island and we had a concert that started at 4:30

everything was excellent just the pool. kids were very loud

efficiency of staff. cleanliness great location gym with water and towels

most kids don’t like all the seeds on and around the slices of bread

wifi and tv good

free breakfast, beautiful views, great amenities

as we are going to traveling to many destinations, this laundry facility was very helpful to keep our limited cloths clean

room service was wonderful and great to be able to use the spa and steam rooms/pool

from the doorman to room service everyone was proffesional and friendly

covid-19 had an impact, we were disappointed that the swimming pool and gym were not available for use as they are opened all over the country we did not know why it was

excellent wifi, helpful friendly people. would thoroughly recommend.

yrs) and asked for breakfast including, they have offered kids stay free but not including breakfast for kid

in restaurant was poor no one came to ask how the meal was value was pricey breakfast room service was slow and all food was all serum wrapped and not removed the oatmeal was pricey and

pool was great for older kids, there is not a real

their location but i did not have breakfast with them so i cannot comment on that but wifi is

24 hour pool was the best thing about the stay and the kids were so happy with that seeing as we got in late

the gym was great and the equipments new

wifi was great

issues with the pumping and electrical problem, gym wasn't open on time like suppose to be, and the elevator was very inconvenience

gym was great and rooms very clean. staff was polite and location was okay.

ordered through room service was delicious and all staff that we dealt with were very friendly and accommodating

could have used a self service laundry.

have loved to have a guest coin laundry facility to do some washing

the lady at check in was so kind and accommodating to my request of early check in (as my flight landed a bit early)

i wish we could have had a late check out but i also realize the hotel was booked.

comfortable - shower good - great location - staff were efficient & friendly & allowed us late check

as check out isn t until noon, we had time for a leisurely morning swim in the large salt water pool

you walk out and you have a kitchen and dining area

the location is excellent, and the design, gym, and views are all very good together making the stay comfortable and memorable

i love the hotel spa and gym, in the morning we went to the pool for a swim and had a nice breakfast

beautiful hotel. we had dinner in the oyster bar and it was excellent. very comfortable bed.

we didn't have breakfast, room service fees were too expensive for us.

ere and how to access it etc)

to aggressively intrude the room as i was half dressed just out of the shower prior to approved late check out time

breakfast was limited

the breakfast was delicious, and happy hour in the bar was great

warm welcome; friendly staff; good amenities; lovely bar; great outdoor pool

the breakfast buffet was amazing

as we entered our room we had a gorgeous view of the pool and the mountians in the distance

the spa the bikes the pool the h2 restaurant

wifi glows. maybe move to doorway area so better for sleeping

bar attached to the hotel didn't open until 4pm which was a shame

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste, combs, etc if you forgot them

how close it was and had a bar near by

the location is very convenient, close to restaurants, shopping, bars, concert venues etc

funky room design, great location, bar downstairs very nice. loved the free drink voucher

didn t like that we could not get a cocktail at the bar because there were no tables ready.

laundry available for 2 cad only!

room service hours

gym was great and wish we'd had more time to use the pool

we also used the laundry service which was incredibly efficient and loved that they left it hung up and wrapped in

the gym is also ace and i was solo each time i used it

we have not used either the gym nor the parking

unfortunately, gym facilities closed firstly due to renovations and then covid restrictions.

and spacious centrally located water bottles given everyday large fridge/freezer, lots of kitchen amenities perfect for a solo traveller or even a

we literally had a small apartment…bed/bath, kitchen, dining, living room

spa is quite modest, although very pleasant - it was great to be able to get a booking at the last

staff went above and beyond by dropping off cookies for the kids in our room :)

really enjoyed the ambience created in the lounge and bar areas

our bed was super comfortable, bathrobes and slippers were provided for both us and the kids, and the location was very convenient

our bed was super comfortable, bathrobes and slippers were provided for both us and the kids, and the location was very convenient

5 point deduction is that the gym does not have many weight lifting equipment

all staff were great. very friendly. very competent. really good room service. spotless room.

toilet no door- very bad for kids

my partner and i loved the gym

pool area could have been more inviting

wonderful staff, great furnishings, great breakfast and drinks/ dinner at market by jean-georges

breakfast options, and it should be more greater options.

breakfast are also very

pool and spa were a bit tired. need inside solution.

breakfast was excellent!

spa service/menu really, just an on call massage option you can book in advance

from the welcome bottle of wine, interconnecting room with the kids room, the evening turn down with lightly flavoured water treats, to the beautiful beds, top

not a negative but shame spa was being renovated as i would have liked to visit this

the bar on ground floor of hotel was also amazing with incredibly lovely staff and amazing drinks

a couple more options on the room service menu.

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

site restaurant, sports bar and cold beer and wine store

the coffee shop and bar and the restaurant all offered great food and

we greatly enjoyed the funky in-house “uva wine & cocktail bar” for breakfast, beers, cocktails and dinner

didn’t sleep second night due to bar patrons outside/downstairs

i got to swim in the pool

i loved the fact that we had a kettle (i love my tea in the morning) and a bar fridge in the room (+)clean, comfy beds, window that opens, bar fridge, convenient parking (+)all good value for in city accommodation. bar and dining room staff exceptional. (+)clean, friendly staff, love the kettle and bar fridge in the room. (-) no breakfast voucher and the buffet was terrible and they wouldn't let me sit at the bar which is right where they aerve breakfast

kids breakfast should be free with a paying adult

beds are amazing, kids under 12 eat free.that was a major help in the mornings

wifi broke for a whole day

were made aware of the pool closure beforehand and a treasure hunt was set up for the kids to in part make up for it

i know it s something they would catch because i use to work in the laundry room at a hotel for the summer

the fridge was packed full of mini bar items and it automatically charges you if anything is removed so you can t move things around

room service wasn t worth the price

kids always looking forward to go the pool after a long day outside strolling around the city

attentive staff. good gym/pool. central location.

and while quiet hours posted rooms on either side were very noisy with doors being slammed and kids being poorly controlled, sometimes the noise was such as to wake us very early in the

very comfortable room and beds! room was large and updated. nice pool and hot tub and great gym!

come with our young kids and the room beside played music till 3:30am and we're very loud we called to get the music

worked well for 2 adults and 2 kids

kids running all over the place. 1 elevator was broken for the duration.

early check in was much appreciated

fitness room and nice outdoor pool and hot tub

absolutely everyone from the funny italian man that monitors the swimming pool, to cleaning staff to management and the front office

room service and cleaning. it was good but there was room for improvement.

the gym was normally empty when attending, perhaps with one or two others present

we also loved the breakfast downstairs, the bar with a piano player and a dusky cocktail bar down below

00 and we were quite hungry

it was difficult to find way to get to the swimming pool, but the pool was beautiful. ^^

care in every detail, spacious, beautiful room; fantastic shower, nice gym and salt water indoor pool

comfy beds and excellent room service food

choice of room service and the extent of taxes and tips etc makes it rather expensive

i liked the breakfast buffet and the gym

i really liked booking a time slot for the swimming pool, as it wasn't crowded and at times it was had the pool all to ourselves

nice gym

location prices were affordable & gave an early check in so we dint need to carry luggage around ud83dude00 ud83dudc4d stayed an extra day in

we sat in the hotel bar having a drink and the staff actually came and found us to let us know our room was ready

not having room service but understand because of covid , needs jacuzzi tubs in rooms

we had real trouble with wifi so we were offered an upgrade straight away.

no wifi in our room but we were upgraded

the pool, spa and gym were lovely and well fitted out

the bed was so comfortable, the gym and pool were great, location was amazing, room was so good with blockout curtains & perfect

the gym is well equipped, and we appreciated the outdoor pool and spa

nice location. spacious and very clean rooms. nice outdoor pool and hot tub.

had to call for room service everyday.

a large gym and a squash court are available

but the hotel is centrally located and very comfortable- we wished we had time to try out the pool too

ability to connect with someone for early check in

room service was very poor, if we didnot ask nobody come to clean the room

girl providing cleaning and room service was pleasant and funny.

there are laundry facilities

wifi excellent / reasonable parking costs

there are laundry facilities available in the hotel which was very appreciated after travelling for nearly 2

wifi was good

guest laundry every 2nd floor is a bonus for travellers staying over

is a rule that no kids are allowed at the pool

wifi was quite slow

stock up the fridge with alcohol and the snack bar but everyrhing is so expensive in your room

kids under 12)

we walk everywhere even to the aquarium and our kids just younger kids

pool and spa very well maintained

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of exploring

staff , especially rachel so helpful location room size bed pool and jacuzzi early check in

pool and hottub was fun for kids

we hugely appreciated the staff offering us both an early check in and a late check out

room service

nice to have coffee/tea making facilities,iron and ironing board in room, and self serve laundry

good points: was upgraded to queen bed & early check in by noon time and am thankful for tat

staff were very friendly and helpful and assisted us with a late check out as we needed to board a cruise ship later in the day

they were kind enough to allow early check in as we had all our luggage with us, then kind enough to allow us to leave our luggage

breakfast staff very friendly gym passes included in stay room service nice nice business

hotel is very comfortable and in a great location in the centre of vancouver and close to shops, bars and restaurants

hotel had nice lively bar with a fab friendly barman we also walked with our large cases to cruise terminal which took 10

limited room service options - ok for normal eaters but only pad thai suitable for gluten/dairy free

in mind room service isn't 24 hour

small rooms, poor service

location, walkable to downtown -loved the hotel, modern and edgy feel, some great restaurant and bar choices too and friendly staff

comfy bed, great burger ordered thru room service, very professional, helpful and friendly

went to honey salt for lunch and breakfast, and tried the viktor restaurant one evening for dinner

breakfast room service is normally just fine but not in douglas

the bar stools are broken upstairs

during room service, robes were removed without replacement, and dirty cutlery was left on the table

the rooftop bar was a bonus discovery this time around

we ordered a vegetarian breakfast through room service, but they delivered a meat dish instead and still charged us the full amount with no

wifi was also excellent

great breakfast, kids loved it and the jacuzzi!

location, kindness of staff, room size, room view, cleanliness, gym facilities, shuttle service

size of the beds, the gym and pool area

as a family of 4 we loved that the laundry was free to use as often as we needed to as this took a lot of stress out of having to have

had an unexpected stay here when one of our kids ended up in hospital in vancouver

breakfast to french toasts and they are very accommodating if you want something simpler for your kids for instance

staff greeted my kids with a chocolate and small bubble wand

breakfast— fine for me but kids wanted bagels or toast

excellent job as the room was impeccably clean and tidy; air conditioning was smooth and quiet; gym was one of the best i have seen at hotels

the restaurant and gym are still being completed but the staff made up for the lack of facilities available at the

they offered us early check in when we arrived, which was awesome

the hotel doesn t have a laundry service

we’re travelling with kids (8 & 9 years old), the hotel was located only 15 minutes walk to science world, the central

the gym and hot tub sauna looked nice and clean and new i would come back to use it next time

the wifi connection is not stable.

if you don t have kids the pool and hot tub area wouldn t be relaxing

service at the pool.

r service), brittany and frazier

very clean comfortable bed beautiful spa like bathroom friendly staff

spa and exercise room were superb

of parking and having to pay for wifi

gym was great, customer service top notch, very clean

wifi was strong enough for video conferences for work

gym, location, room view. concierge excellent.

also, for the duration of covid, room service is similar to getting ubereats as it comes in disposable

not having a bar or restaurant in the building to go relax after traveling all day.

great eating area, and mini bar area with fridge, microwave and sink

gym and pool has adult only times. wasnt able to swim with my kids

did order room service one night which i believe comes from the hotel behind the auberge

location and access to beautiful health club and lap swimming pool

it's a short walk away but the gym was very good

gym was inadequate.

clean and well maintained free day pass to offsite gym

the staff. the use of the downtown gym. perfect for lone lady traveller

perfect for longer stay as you can cook in the communal kitchen and use the on-site

location great. provided early check in. put our team on same floor.

eye rolling servers when they saw you walk in with kids

easy to store bags after check out, lovely bar past the lobby to chill out in with friendly staff, the beds were really comfortable and the

hotel was great! had a nice room, great elevators, wonderful gym, pool and hot tub!

the pool was closed during our stay, which was disappointing, but gave us a chance to visit the

also able to get early check in

we used the outdoor heated pool and the hot tub - amazing to swim while looking at snow cap on the

nice common area on the third floor, gym, pool, hot tub, steam room, outdoor area

the pool & spa looked great but filled with kids the couple of times i went to swim.

price of the food and drink in the bar was scandalous

some more food options for room service would ve been nice!

so when they suite check if they can split beds for kids/teenagers

d to take our drinks and sit in the lobby)

wifi was very fast and reliable

wifi was not the best and parking rates were way too high.

nicely laid out and i appreciated having the drying line for the kids swimsuits in the tub

amazing location and the kids loved the pool!

room service seemed steep but there are many nearby places to eat.

we could look out and see the harbour, cruise ships and other watercraft, the pool etc

expensive room service.

very helpful with doing laundry

the staff was super friendly and was even able to accommodate an early check in

the bar area looks worn and needs attention

small but clean and perfect for the kids to get some energy out

so helpful, friendly, kind and welcoming: at the entrance,, the front desk, on the phone,, the room service

how about swimming in the pool or working out in the gym whilst looking down on the check in terminal

had an issue with the waiters taking room service orders who did not understand english that well

restaurant on site, late check out and free shuttle! staff very friendly and helpful!

my baby and i were picked up from the airport and was able to do an early check in

no room service of any kind due covid

didn t do room service unlike my previous hotel

the service of the front desk was excellent and the availability of the airport shuttle operation hours/service was excellent

for me it was a perfect stay…wish the tiki bar had been open but that’s just timing.

tiki bar was closed

lastly, there is no breakfast provided but you have a discount at a bar attached to the hotel, and there are supermarkets around

and if you are lucky yiu will be there when the the fabulous tiki bar is open

the restaurant and bar weren't open.

they have a shuttle bus to and from the airport

airport shuttle very convenient

at all the out door area and bar was really nice and staff professional we paid for a very late check out and reception team were

kids enjoyed the pool after long flight

great bar and restaurant, excellent buffet breakfast

the bar on the 3rd floor of the main building was the highlight - excellent salmon and a nice pale ale

if you have kids this hotel is awesome for them

the pool is great for kids.

the pool is large and with a water slide that keeps kids entertained for ages

that we're able to see the richmond market for the first time we had some good family time in the pool our needs were met by housekeeping

pool and hotel - unique design aesthetic but well built

shuttle bus came within 15 minutes

loved the 24 hour gym and beautiful heated

comfy zealy bed, heated floor bathroom, made up room daily, spacious room, heated roof top pool beside gym

one airport shuttle running in the evening so we had to stay in the shuttle (with 2 very tired kids) for a while when the shuttle u-turned to pick up more people when we were already halfway

friendly staff first of all. wifi was good. your typical westin in a good way!

it has a large gym, pool, spa, large change room and shower facilities

kids like the pool

convenient location. nice gym. coffee in lobby. comfortable beds

the staff was wonderful and the pool was great

bagged breakfast was delicious(other places felt like a child's snack bag for school)

location from the airport, the taxi that you paid for after hours as i arrived after 11pm, the breakfast was delightful and homey with a good selection and the proximity to the sky train for the

i like the shuttle from airport to the hotel and all the staff are nice to the client!

loved this place ! clean. great employees and a lovely breakfast.

near the bridgeport station, free breakfast, free shuttle bus to the airport. good.

very friendly and were able to make accommodations for early check in

was nice, front desk person offered us late check out because of our late arrival which was kind

charged $30 for a 45 minute early check in when our room was actually ready

there is a gym available for use, but we only went there for water tbh

breakfast was very good.

shuttle to airport and 2 minutes walking distance to aberdeen station if sky train

the wifi was stable and usable

can even get off at bridgeport if decide to check out the riverrock casino

clean comfortable room, friendly and helpful staff, plus free shuttle to the airport is a plus.

convenient, clean, airport shuttle

moxie s restaurant and bar being open late

in was easy, nice dogs, good korean restaurant nearby, great price, kids loved the pool and so easy for the next day s flight

shuttle is a plus point!!

reception staff were helpful for late check out and safekeeping my luggage for a day

good location, clean room, pool + gym

if i wasn’t so tired with my two kids we would have left but at 10pm we had to stay

free shuttle. the pool area seemed ok, but the gym had no more than 3 pieces of equipment.

the pool and hot tub were nice

like a bunch of new immigrants to canada were living in the hotel making the lobby chaotic, kids playing on the elevators

the pool was a hit with my kids

staff were very friendly, loved the pool slide.

my last name wrong for wifi access so i didn t use it

everything specially the pool my kids love them.

friendly staff - they were able to accommodate an early check in.

not a very good selection for room service

the laundry facilities were a godsend but oddly were attached to the gym

free shuttle into town was a bonus

gym plus laundry in the facility too

breakfast isnt great and was crowded with countless families with kids, preferred to eat out after the first night

location close to public transport stops and groceries shops. guests laundry, fitness.

it because there was an italian restaurant and bar in the hotel but we were very disappointed as it is closed until further notice

shuttle bus to airport

gym is relatively well equipped

if the bar can be closed later, that is better.

the bed was great, the staff at the bar was entertaining

nice pool and jacuzzi spa on main floor

good gym, small, but good

same with breakfast, smaller selection but value for money

facilities with a pool and hot tub, nice gym, laundry, and vending machines

staff was amazing, very friendly, accommodating, breakfast was great

for a family with 2 young kids this was great

great location and great shuttle service

kitchenette was a nice touch

and kids wearing light clothing

it has a lovely 1 bedroom suite with a kitchenette/livingroom

noisy partying in the pool that went on until the early hours of the morning

airport shuttle was a wonderful service and it was on time

however this hotel never provide the free shuttle services to airport anymore

it because it had a shuttle, but unfortunately they were on strike

comfortable, clean and frequent shuttle to the airport.

the restaurant downstairs with the pool table was awesome.

wifi service in the room and lobby was slow and erratic

the breakfast has good quality and smoked salmon is so delicious

service and parking close to shoping and airport modern appliances in suite ensuite laundry clean pool open early hours well equipped gym and outdoor walking track lemon water at

pool and hot tub.

can't believe that in this day and age that you don't have free wifi in the rooms

gym well equipped

we tried to eat at the restaurant but it was booked, the pool was extremely noisy at 10pm with screaming kids and parking was severely

didn t have breakfast, but the airport shuttle was very handy

great location. pity the spa pool was closed

are accomodating, comfortable bed and clean, free breakfast, complimentary shuttle and got a good deal, and so happy they offered both regular and

staff, excellent shuttle service and comfortable king size bed

are accomodating, comfortable bed and clean, free breakfast, complimentary shuttle and got a good deal, and so happy they offered both regular and decaf coffees

the breakfast is also good

shuttle driver wouldn’t go all the way to the hotel, he said it was too dangerous without the

the staff were very helpful and the breakfast was good bedroom lovely.

laundry facilities

the airport shuttle was reliable

walking and very close to everything you would need. shuttle service great

was tiny and old , very noisy , back to back with laundry room , near front desk

lovely hot buffet breakfast. everything was fresh.

girls enjoyed the gym facility

i love the free ev charging so i almost always choose this location.

comfortable, clean room, great shuttle service (as others have said, they ll call a taxi if the shuttle isn t available) (+)great shuttle services. great restaurant and variety, clean comfy beads! (+)want to give a huge thanks to the shuttle drives on the date of march 12th( 8:00 pm pick up) (+)great beds. nice staff. airport shuttle. (+)location, very clean room, service , shuttle to the airport, very quiet . (+) shuttle service very efficient (+)very clean great location on time shuttle (+) and is always a pressure to have a free shuttle to the airport (+)clean, airport shuttle, nice staff.

free airport shuttle, on site bar and restaurant, comfy beds

i didn't like the fact that i couldn't visit the pool area and gym. ud83eudd23

was a strike so the hotel shuttle wasn t running but we didn t know so stood outside airport for quite a while

for shuttle to/from airport, despite ad for free shuttle

and amazing bathroom, convenient parking, great location, friendly and professional staff, nice gym and pool, overall a wonderful stay

comfy rooms, outdoor pool. shuttle to and from airport.

gym , elevator was down due to renovations

there washer and dryer were done so i couldn't do my laundry, and still didn't have it fixed 2 night stay, everything was closed sauna, laundry room,

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

under renovations, gym needs an upgrade, water damage visible in the room, some outlets were loose and had poor

very helpful- maira at the desk is extremely helpful and resourceful they have a decent working gym