just the pool water and pool area needs to be clean, but over all on excellent service

my kids were disappointed when we got to pricey d

egg omelets were fresh and hot. the breakfast attendant made sure they were.

the location and the breakfast, and staff

gym was open and clean

is plenty of parking in front of the hotel and easy access elevator for those that don t do well with stairs

it would be great if the parking-lot door accepted the code we had to walk around after parking

parking easy and spacious nice coffee maker and everything needed for a good stay

back lot was under construction at an adjacent building which made parking in back a bit wonky

parking could be better

i like the full kitchen and bathroom.

a good gym opened 24/7, a small pool complete the offering

breakfast area was kept well-maintained in the mornings and the kids had fun in the pool

the pool room was a little cool, but that's to be expected

beautiful rooms. wonderful breakfast. perfect location. highly recommend.

great breakfast choices (except no bacon), awesone price

the free breakfast area was nice, good selection

staff was very helpful with our late check in and the breakfast was very nice

enjoyed indoor swimming pool and breakfast.

staff was friendly and welcoming and didn’t mind my early check in

having the hotel shuttle to keeneland was perfect

location near the airport with a shuttle

an owasis very thankful for the 4:30 am to the airport shuttle

same for the pool and workout room

loved that we could leave our car here while we went to florida and a shuttle to and from the airport

loved these it had a kitchen as well

they put us on the 1st floor - no bedding for pullout, then couldn't get pillows -not good w/kids

than the breakfast hours, everything was exceptional

it was nice to be able to have a kitchen for our cold drinks and food

comfort in suites with beds wonderful bathrooms and to share kitchen and living with friends was great without having to go from to to room also great breakfast

breakfast was great.

clean and very good staff. good breakfast

breakfast was great

the front desk staff were amazing. the kids and i loved the pool. breakfast was wonderful.

didn't eat breakfast.

the kids loved the pool and the breakfast assortment was very good

the only negative is the pool was closed and the kids wanted to swim but that's understandable considering the pandemic

nice kitchen and separate living and bedrooms. great for family of four

location was convenient and the kitchen was big and well stocked

clean and spacious rooms, great little kitchen facility and loved the walk-in shower

allocation issues hotel undergoing huge building works no pool, gym or elegant restaurant as advertised, mostly sealed off with black plastic temporary, drab

the gym was fantastic too, i used a few of the machines

beautiful facility.location is great.had great time in bar restaurant

restaurant and bar were fantastic. the beds in the rooms were super comfy.

we are grateful for the early check in and large room for our pet.

breakfast bar, while they had a good selection, wasn’t maintained very well

rooms either kitchen suite, lots of extras like complimentary drinks and light food selection in the evening,

were spacious, and had a full kitchen with dishes, and a full size refrigerator

the room was very spacious with separate lr and full kitchen. wish i could have stayed longer.

they offered a grab and go breakfast due to the governors orders at this time which was great

breakfast is versitial and many items loved our room

breakfast

breakfast was just ok

close to casino

we had a water leak in the kitchenette which we reported and no one fixed it, reported again and still not fixed when we left

wish pool was back open

wasnt their fault but kids were running up and down the hall

complimentary breakfast exceeded expectations

roomy, comfortable, clean and great breakfast

very clean and quiet. great pool. excellent breakfast. very nice staff.

the kitchen was fantastic, it's a full kitchen (including cooktop

there was also cleaning supplies, laundry basket

breakfast didn't start until 7:30, and that's when we had to check into our event for the day, so

the laundry facilities were free and helpful. the social and breakfast were nice.

great staff, beautiful room and good breakfast

the pool was amazing and fire pit my kids loved it

very clean, comfortable beds, wonderful full breakfast, and the staff are exceptional

late night staff was extremely friendly and very helpful, and the morning breakfast staff were very friendly and provided a great value for the stay, we were traveling with

great location. great staff. clean. loved the 12:00 check out time. good breakfast.

the breakfast was great and the staff was so nice

the roof top bar seemed like it was fun

we were thrilled the hotel had ev chargers

from the thoughtful details and amenities in the room, to the incredible restaurant, and that bar

i didn t have breakfast but liked the availability of room service the night before.

the rooftop bar is the bomb

our kids enjoyed time at the pool

enjoyed the nightly reception and full breakfast included

beautiful property! great breakfast and wonderful and comfortable rooms!

the breakfast was awesome

also tried calling room service but no one ever picks up

wifi was less than stellar.

room and location were good. dissatisfied with the quality of wifi in my room

the pool is clean, the beds are so soft yet firm, the staff is so accommodating

room service wasn t very good burnt chicken no plastic ware.

nice clean rooms, friendly staff, nice clean pool

breakfast was great compared to other springhill suites we have stayed at

restaurants in the evening (we didn't want to get back in the car so this was big), and a lovely pool (it wasn't very large but it was enough to move around)

there was a couple of used sports teams there so they didn’t make enough breakfast so i missed out on a lot of the

enjoyed the pool and breakfast, beds were comfortable.

pool was small, only got 3 towels but 4 guests. grabbing extra wasn't a hassle though.

room service food was good, delivered hot, and not too costly

was super nice, the room service food was excellent, attached garage is great- $12 a day in and out

the room was comfortable. we enjoyed the hot tub and pool . very relaxing .

amy was great in the bar on friday night ... wish she would have had a later shift.

though the pool was beautiful- too highly chlorinated- we were coughing from the chemical.

room was up on 5th floor and there s a very loud bar on the street beside us

the infinity rooftop bar and restaurant was so good

i loved the option of room service although we were only in for one night

wanted us to pay for wifi and room service had to be reminded i ordered and it didn t have a in room microwave also didn t

staff was friendly. infinity bar restaurant was a great value with delicious food!

24/7 room service would be great but not a deal breaker

gym

the room service was available a little later

definitely wasn t the cleanest hotel i ve ever stayed in and the gym didn t have any water

also restaurant and room service may not be available if they have a private function

breakfast was great, nightlife was lovely at the rooftop restaurant and valley parking was very

pool is definitely not what is shown on the website

he made sure to visit the tables to socialize even with the kids

breakfast was good but, the staff was amazing during breakfast time

breakfast was outstanding! i should have tipped the chef but didn't have any cash on me.

loved the concep2 rower in the gym

with a great bar and eating area in the downstairs lobby

the bar tender was also very friendly and efficient

great gym, filtered water station

it is upscale, has a nice bar and close to several shops and restaurants.

had a pool and amenities in the kitchenette were great

had a kitchen

the staff was amazing! the kitchen suite was perfect!

arrived early and was able to do early check in

the idea of free washing of your clothes, the indoor pool, and the kitchen

hall carpeting dirty,self laundry expensive , inadequate availability of ice on first floor, food in bistro very expensive

only “bad” thing would be the pool being out of order. kids were not fans lol

the kids enjoyed the pool

at lounge or bar area , nice after a long day to be able to work out in the open and enjoy an adult

the pool and hot tub were nice size and clean

facility had so many extras like the kitchen with plates and silverware

there was plenty of room for three people, we used the pool and gym several times, and the kitchen allowed us to eat in room when desired

there was plenty of room for three people, we used the pool and gym several times, and the kitchen allowed us to eat in room when desired

there long enough to really explore everything the hotel had to offer, though i did utilize the pool

clean new hotel with a full kitchen.

loud noise from the kids running around our floor and the dogs barking

room service food was not that great but lots of choices close by

(adoption of our kids)

pool it was an absolute mess with teenagers, jumping around being loud and pushing the younger kids out

room was next door to housekeeping and right above the kitchen/dining area

kids running in the hall kept us up past midnight and then at 7 am or earlier construction workers

surrounded by the beautiful gardens and golf courses , it offers a very relaxing, resort style atmosphere everywhere

the pools were great and my kids had so much fun

chef room service was fantastic in the steak and the fish

the pool was open and that was a huge hit for our grandson even with the covid19 restrictions we had a

clean and well taken care of, recent upgrades to the bar area - top of the line

very nice rooms, friendly staff, lots to do for kids! the whole thing was awesome!

plenty of parking

spa and nightlight in bathroom. decent breakfast.

and hot tub were amazing for the kids

they have a mini kitchen with stove top, dinnerware, dishwasher but we did not use

room had full kitchen loved the big walk in shower

laundry is the only downfall in the con i have the laundry is usually broken when it comes to some

equipped kitchen, gym and laundry facilities

some of the laundry equipment wasn't working

our event was just down the street and there was plenty of parking at quality inn

good coffee bar in the morning in the lobby. overall good value for what i paid.

easy to get to big parking lot

location, plenty of parking, the building is actually separated into two hotels which is odd and the quality inn is

we did try out the gym

of the corina virus we had bagged breakfast

i also asked for a late check out and it was no problem

comfortable, the room was clean, the pool was well kept and my families favorite part was the breakfast

food at continental breakfast was only so so-especially the eggs and specialty breads.

set up of the facility was great and the split between the pool and the gym as well as requiring the room key to get into the facilities which is a great child proof

my kids feet were cut all to pieces due to the bottom of the pool floor

pool, kid friendly, hot breakfast, great location with shopping, eating and children activities

pool, kid friendly, hot breakfast, great location with shopping, eating and children activities

the hot breakfast was the best we had ever had at a hotel

from check in to front desk help to breakfast employee absolutely helpful and beyond pleasant

needed a romantic night without kids and we definitely was surprised how amazing room was

the pool was very nice and my kids loved the jacuzzi in the bathroom

pool area was clean

bar was fabulous

the pool was very nice and my kids loved the jacuzzi in the bathroom

the kitchen area was clean and had a clean full size fridge

room,guest laundry,good location

which was the same cost, but has an actual kitchen with a stove

room with large fridge and kitchen counter and cupboard area with table and 2 chairs

not a set time to clean the room on the scheduled day. laundry area could be kept up better.

were clean and liked that we could get to the room from outside but also get to the pool and breakfast through the hallway from our room

impressed by the full sized water bottles in the gym’s mini fridge

great breakfast

a big fan of needing to go to the front desk for the gym key, but it was easy to get each time i asked, so it didn’t really pose too much of an issue

very clean room. pool looked great. breakfast was very good.

i understand covid being the reason about breakfast but it was a sad replacement

was perfect from the check in to the room to the breakfast

friendly, clean, excellent breakfast

good breakfast, location and staff

due to covid-19 breakfast was not served but brown bag was available.

the breakfast

there was a bar and we sat out there and watched preseason football, had a cocktail, and talked to others doing

breakfast was good

coffee was good, and the breakfast food was tasty

free breakfast was not as extensive as some we've had at other hotels, but adequate

breakfast options were excellent. staff very friendly.

breakfast was fantastic and the staff was superfriendly and the gym

pool area was great

breakfast always a plus

great location and a very good breakfast.

that i can always park my box truck

he let us stay longer in the pool because our 3 year old daughter really wanted to swim

pool

the kids loved the pool too

we didn't arrive until 9:00pm and the pool closes at 10

grab bar in shower was falling off the wall the hot water came out of the coldside.

breakfast was excellent and good selection

bed was comfortable, the a/c worked well, the free breakfast was very tasty, everything was clean, staff was friendly and pleasant

breakfast was good, the coffee fresh and plentiful

the gym facilities, the location offered well known restaurants and shops

really nice having 2 bedrooms, 2 bathrooms, a kitchen and living room. very clean as well.

bed comfy, room nice. kitchen had a cutting board!!

excellent 7-10 am hot and cold breakfast (actually worth eating)

the gym was clean with supplies to wipe down the equipment once we finished the work out

the kitchen is fully stocked if you want to prepare food

layout of our room with a long hall/kitchenette leading to room

great staff, great breakfast, very clean hotel. it is always a great place to stay

there were no musty smells in the room and smelled very clean the pool was very

location was great. comfy beds. full kitchen was swag

and the kitchenette was great

can’t brag enough on the front desk, house keeping, & breakfast worker

was clean and comfy. good breakfast choices.

a better breakfast compared to other hotels. nice swimming pool for the kids.

every hotel we stayed in had a grab and go type breakfast

got to check in early and my kids liked the pool.

pool is fantastic once you get used to the temperature and secure entry using your room key

the pool, heated. the location, near surgery center. the staff and facility very nice.

breakfast was delicious and fresh choices are available plus waffles are so good and tasty

i passed a laundry room and it was full of them

laundry facilities needed work

breakfast was delicious!

i would like the breakfast to have more variety, maybe have bacon sometime instead of sausage

the location was fine for our purpose, on campus and we were visiting kids in school.

clean, no dust, quiet location, free parking, nice small gym that will meet your needs.

breakfast was wonderful

we had coffee, didn't stay for breakfast, but it looked really good

bed was great, as was the hot breakfast

location and room were great. very comfy and clean. breakfast was a great extra!

a run down motel, didn't have cots, roll away beds, no indoor pool

breakfast area was small for a full hotel. ran out of coffee.

pool was not warm

the pool area hadn't been cleaned and the towels restocked the morning

pool was broke and we had little kids coming in so we sent them to a different place.

there was an indoor pool and exercise room

also pool closed at 10pm on a saturday

that the property offered starbucks the staff were friendly and the gym was nice

loved the indoor pool and breakfast

of check in, the restaurant bar on site was a must for us as we were traveling and did not want to leave once we arrived

accessibility,cleanliness,fitness facility.

very nice and new everything. had a bar in hotel nice pool.great staff and clean rooms

super clean hotel and rooms! nice pool, friendly staff and great location

very clean friendly staff great breakfast great location

ask for a late check out (2pm) which they granted without hesitation, but the maid kept coming and opening

if the pool room could have more venting… but that’s the same with all indoor hotel pools

love this hotel -- location is amazing, and breakfast is great!!!

the breakfast could have more options

no oatmeal on 2 of my 3 mornings & no bananas. need new seats in breakfast area.

wasn't any dish soap for the kitchen

beautiful outside lounge area and pool and basketball court

breakfast was good

laundry services weren't available, so i had to go across the street to the holiday inn to use

night, but i think the room we stayed in would have worked for multi day stay, as it had a mini kitchen and plenty of storage

the breakfast was delicious and everything was clean.

was better than i expected, happy with the kitchen in it

pool/ patio area complete with grills

the pool the floor was very slick, it may be helpful if they added grip paper or something to keep from

breakfast was okay

breakfast was wonderful and overall this an excellent value for a really great room/stay

really good breakfast wish they would have had eggs and bacon

the breakfast was perfect. the view amazing

nice & clean & everything worked and there was plenty of food available for breakfast

in pool seems very strong, made my eyes burn, maybe try the non-clorine type to keep pool clean

my family and i particularly enjoyed the pool and hot tub

easy access location, well maintained, good breakfast, 15 restaurants within a mile

swimming pool should have been open up all night

clean pool and hot tub area

pool was comfortable temp and spa warm

“gym” was closed at 5:00am which was annoying

enjoyed the pool and hot tub

the kids loved the pool and it was nice to not have to leave to get a hot delicious breakfast

my kids absolutely loved the pool

the pool area, pool and hot tub were not clean

staff was incredible. great pool,

friendly helpful staff; cleanliness; good breakfast ; comfortable ;

easy parking

yummy breakfast

pool hours were nice as it opened at 8 am

was very nice and the bed was the best i have ever had in a hotel, the breakfast was very good also and the people were very nice that did the breakfast

clean, location good. indoor pool good

we had a kitchen but no dishes to utilize the kitchen

laundry bag provided

little better bar menu and breakfast

pool area stays clean, hot tub is super nice

i was happy that i was able to enjoy the hot tub, pool and gym

hot tub, pool, staff, and breakfast!

great room size, nice and clean environment, the front desk accommodated early check in.