breakfast was wonderful and overall this an excellent value for a really great room/stay

considering covid the breakfast was good, biscuits, gravy, waffles, and cereal

really good breakfast wish they would have had eggs and bacon

breakfast was not really that impressive

breakfast was okay

location was excellent front desk staff was excellent as well as the lady that handled the breakfast area, which was spotless and all food was stocked and

breakfast was better than previous reviews, the pool area was small but perfect for what we needed, the room was clean and spacious

the only good thing was the free fitness center.

beds very comfortable. good breakfast. staff great. laundry available.

facilities. pool, hot tub, laundry, breakfast, staff were lovely.

that it had a pool hot tub and jacuzzi sweets

pool, hot tub, spa tub

the breakfast was wonderful with multiple options and the pool/spa was clean and nice

kids in the pool the second night would scream in the pool area, and we ended up leaving early

my kids loved it

eggs were fabulous at breakfast

so many choices for breakfast

fantastic breakfast and the location was right off of the interstate.

the pool the floor was very slick, it may be helpful if they added grip paper or something to keep from

the suite had a great kitchen area complete with a large fridge and freezer

parking was tight

the pool and service was great

pool & hot tub were advertised- even pictures marketing it’s availability…when checking in, we

pool was very nice and the breakfast was

it had a pool and spa

the breakfast is good with a nice selection

we booked a room with kitchenette: the kitchenette was equipped with two old pans! nothing else!

breakfast was spectacular

great breakfast

loved hot tube and pool

little better bar menu and breakfast

property is always clean, i have a small trailer and there is plenty of parking! staff is great!

pool area was a bit unclean

great bed and pillows. pool water was warm and nice.

the staff was awesome. the pool/hot tub was great. it was quiet. the bed was comfortable.

pool was too cold for our comfort

expensive and the pool water was super cold, plus no hot tub.

location breakfast was included cleanliness

the breakfast offered variety and the food was prepared wel

breakfast lady was helpful with dietary needs

my other con is the pool

we first led arrived the pool wasn’t working, which was a bummer i had two pre-teen girls ready to swim

breakfast, facilities, & staff.

excellent location, clean area and great breakfast

no breakfast left when we went to eat.

pool was

ud83eudd23 the pool was small but clean

the bed was comfy and the breakfast was good

the only thing that's a little bad is the breakfast.

very clean. friendly staff. great breakfast. quiet heating unit.

breakfast was very basic

great location! reasonable rates! tje breakfast was nice! excellent coffee and waffles!

easy access and parking

there is a cracker barrell across the parking lot though

so clean and comfortable and helpfully staff and great breakfast

equipped kitchen, gym and laundry facilities

also somebody decided to go steal my clothes while they were in the laundry room granted it says don't leave your clothes and intended but still that's pretty rotten

room dated tile needs updating in the kitchen area

laundry is the only downfall in the con i have the laundry is usually broken when it comes to some

equipped kitchen, gym and laundry facilities

one night there was laundry detergent pebbles spilled just outside of the laundry door and the next morning they were

pool and hot tub was a blast not really busy witch the kids enjoyed and having 2 tvs in the room was a

the breakfast was adequate. we used the laundry room and exercise room.

there’s was sucky lighting in the pool area

set up of the facility was great and the split between the pool and the gym as well as requiring the room key to get into the facilities which is a great child proof

very nice rooms, friendly staff, lots to do for kids! the whole thing was awesome!

we enjoyed the huge indoor pool and playing the games that worked in the game room

they've got a basketball court and game room for the kids, pool and hot tub

the parking

the pool was too full, kids jumping on the hot tub.

decorated, staff was very helpful in accommodating us with a room on the first floor, wonderful breakfast

kitchen staff was super friendly, positive attitude, and started our day just right.

to covid kitchen and bar closed until end of july no mgr

the breakfast and the white gentlemen running it outside of that every bit was perfect

when we pulled out the sofa bed for our kids, the bedding was visibly covered in debris and even a small chunk of broken glass

nice bar and restaurant area as well as a starbucks and cute gift shop

a bunch of kids in the other room could hear them the room wasn t fully soundproof but i think is was

breakfast was not included with our valued price.

don t speak english should have free coffee in lobby maids kept forgetting to leave room service menu but they did a good cleaning

i love kids & pets but when they interfere with someone else's peace & quiet at spa get-a-way, it's a

it was very clean and the little kitchen was great.

easy access and plenty of parking, friendly staff and the kitchen was a bonus

there was plenty of room for three people, we used the pool and gym several times, and the kitchen allowed us to eat in room when desired

didn't read very well about no breakfast, but we went to the store and bought stuff/ pool was not on the sunny side and kind of in the shade after 1pm but still

kitchen facilities was a plus with good space arrangement of room amenities

pool and staff

room temperature was hard to control and the pool water temperature was a little cool for my liking especially without a hot tub to get in

didn't eat breakfast.

the front desk staff were amazing. the kids and i loved the pool. breakfast was wonderful.

disappointed that they did not have a hot tub with the pool; never seen this at a hi express.

laundry facility, exercise room

full kitchen

the staff was amazing! the kitchen suite was perfect!

arrived early and was able to do early check in

laundry was free and there was a decently sized work out room

amy the sunday front desk bar tender was great.non

only “bad” thing would be the pool being out of order. kids were not fans lol

the pool area was clean, the water warm

hall carpeting dirty,self laundry expensive , inadequate availability of ice on first floor, food in bistro very expensive

more hooks or another bar in bathroom for hanging up towels, exhaust fan in bathroom as well

the cabinet in the closet where u put ur laundry

we used the pool and i used the fitness room and we have no complaints

the kitchen had a full size fridge, a cook top, and dishwasher. and dishes were provided.

the only negative is the pool was closed and the kids wanted to swim but that's understandable considering the pandemic

beautiful hotel food was great at breakfast and at the managers social in the evenings.

the roof top bar seemed like it was fun

and, we grabbed travel coffee at the end of the bar to take with us

the rooftop bar is the bomb

the beds were soooo comfy and the staff at the bar made us feel like family

room service meal that was ordered took over an hour to be delivered to our room.

the gym is huge and has everything needed for a good workout, windows all around facing downtown, pool

distance, hotel was very nice and clean, staff was nice, outdoor skating ring was nice, very nice bar inside hotel

shuttle to/from the airport was offered

though the pool was beautiful- too highly chlorinated- we were coughing from the chemical.

didn't have time for room service

parking and the indoor pool

you could order room service but i did not want to pay $4

the food at the restaurant and room service both was great

had to walk above the restaurant and by the banquet rooms to get to the pool and gym

nice pool, too

the bar should stay open later

also, the manager was very accommodating with the room service menu and made an exception for us to order from the dining menu

no room service

24/7 room service would be great but not a deal breaker

the room service was also excellent

breakfast could have more fruit.

everything was perfect. great breakfast, restaurant, all other accommodations and staff

the breakfast was horrible

the pool is a soaker pool - only about 3 ft deep and with 2 people in the pool felt totally full - so

breakfast was outstanding! i should have tipped the chef but didn't have any cash on me.

room was up on 5th floor and there s a very loud bar on the street beside us

and location and fantastic front of house staff and bar staff

i loved the option of room service although we were only in for one night

we ordered a pizza for room service and was quoted 40 minutes or less and they didn't come up to the room until over an

wanted us to pay for wifi and room service had to be reminded i ordered and it didn t have a in room microwave also didn t

just a little small for a suite. kitchen is just mini fridge and microwave.

we had a water leak in the kitchenette which we reported and no one fixed it, reported again and still not fixed when we left

breakfast is versitial and many items loved our room

breakfast

the should provide more non-pork choices for breakfast.

clean room, good breakfast selections and location

the pool, gym, and laundry were all great

complimentary breakfast exceeded expectations

good but breakfast was horrible customers were waiting in line for almost an hour at 730 am with kids already crying, and there is dude in the kitchen bringing toasted 10 piece of bacon

breakfast was awesome. staff were great!

- one side near a beautiful golf course and neighborhood other next to a hospital

look forward to being back in horse country and trying the new restaurant and bourbon bar when it's complete

we sat at the bar for 45 minutes before taking our drink order, which again, they were very busy

allocation issues hotel undergoing huge building works no pool, gym or elegant restaurant as advertised, mostly sealed off with black plastic temporary, drab

loved the coffee bar and lounge

breakfast area was kept well-maintained in the mornings and the kids had fun in the pool

everything. love the location and the room, breakfast was great.

breakfast area was kept well-maintained in the mornings and the kids had fun in the pool

a good gym opened 24/7, a small pool complete the offering

our suite had a nice kitchen area with everything you could need for an extended stay

up at 4:00am for my 4:30 shuttle which i booked the night before only to find out they screwed that up

full kitchen

share kitchen and living with friends was great without having to go from to to room also great breakfast bar

a bigger room with more space with our 2 kids

pool area, there were a ton of kids there, they didn’t enforce parents watching their kids

we also went down to the indoor pool and hot tub and both were well kept and offered towels pool side so we didn’t have to bring

whole place was wonderful and welcoming, from the desk clerks to the shuttle drivers to the staff in the bar/dinner area

location to the airport and the complimentary shuttle were convenient features.

staff was courteous, shuttle service excellent, hotel was peaceful and calm

loved that we could leave our car here while we went to florida and a shuttle to and from the airport

we also got a late check out, which helped, because the concert wasn t over until late

bed was comfortable, the a/c worked well, the free breakfast was very tasty, everything was clean, staff was friendly and pleasant

the breakfast had a little to be desired. but that was panadimic related.

grab bar in shower was falling off the wall the hot water came out of the coldside.

the lady running the breakfast bar was very helpful and generous

plenty of things to do, morning breakfast was perfect

we were woken up at 1130pm by screaming kids and what sounded like someone dragging a washing machine down the hallway

morning breakfast very good

delicious hot breakfast and good strong coffee

was clean and comfy. good breakfast choices.

like the location, the room size, the gym, the breakfast we had stayed there before, and most definitely will stay there again our flight

the pool area small but comfortable had everything needed without leaving the property

breakfast area could have been better

the pool and the breakfast were amazing!

the pool and the breakfast were amazing!

very comfortable. great bed and pillows! great breakfast.

we enjoyed the coffee and breakfast every morning

breakfast included

no breakfast no pool. no gym. poor wifi

the free laundry as an honors member was extremely helpful for the insurance seminar i was attending

full staff. breakfast. check in and out very smooth. good parking. pool was very nice.

breakfast was fantastic and the staff was superfriendly and the gym

breakfast always a plus

the pool and gym were hardly used by anyone except us (which was great) and the breakfast was pretty

nice front desk staff, friendly and helpful. good hot breakfast and coffee. nice rooms.

kids running and screaming but wasn’t anything the staff or hotel did

pool

the kids really enjoyed the indoor swimming pool

the facility is modern and clean, rooms are comfortable, and the heated pool was perfect

comfortable beds that staff was incredibly helpful the pool was the perfect size for the kids and it was extremely clean close to every restaurant and any store that we needed during our

super clean, loved the laundry room, would definitely stay there again

all of the swimwear & floaties for the kids needed to be washed in a bleach load once we got home to get rid of the smell of the pool that

great location delicious breakfast and comfy beds

clean rooms, friendly staff, nice pool and gym, hearty and delicious breakfast

staff was very friendly. breakfast was great.

the pool closed too early

the pool was great

the breakfast was great and the staff was so nice

great location. great staff. clean. loved the 12:00 check out time. good breakfast.

very clean, comfortable beds, wonderful full breakfast, and the staff are exceptional

we loved the pool

loved, loved the awesome pool

great breakfast

were clean and liked that we could get to the room from outside but also get to the pool and breakfast through the hallway from our room

the bed and the pool!

breakfast was good

there was a bar and we sat out there and watched preseason football, had a cocktail, and talked to others doing

coffee was good, and the breakfast food was tasty

the breakfast

free breakfast was not as extensive as some we've had at other hotels, but adequate

clean, friendly, great breakfast!

clean room and nice breakfast

friendly, clean, excellent breakfast

due to covid-19 breakfast was not served but brown bag was available.

breakfast or swimming

back lot was under construction at an adjacent building which made parking in back a bit wonky

parking can be a challenge

parking easy and spacious nice coffee maker and everything needed for a good stay

parking could be better

is plenty of parking in front of the hotel and easy access elevator for those that don t do well with stairs

the room was very spacious with separate lr and full kitchen. wish i could have stayed longer.

like the room layout and that there was a kitchen. location was great for my needs.

the room was bigger than expected. breakfast was good, there was a good selection of items.

were spacious, and had a full kitchen with dishes, and a full size refrigerator

breakfast could use a few more hot items.

omelet bar excellent fluffiest omelet i have ever had

the pool needs some updating

the king suite with his own tv made him feel like a prince and the outdoor pool was beautiful

enormous indoor courtyard with bar gazebo and fountain. it was beautiful!

pool area was clean

also tried calling room service but no one ever picks up

appreciated the fact that the hotel had a shuttle

breakfast was first class

location with free shuttle to the florence mall and airport

huge compliments to the bar staff for being so sweet and funny and entertaining

the laundry facilities were free and helpful. the social and breakfast were nice.

the breakfast was very nice

the pool area was very nice as well

also, the breakfast was really good

everything! especially the complimentary laundry room!

the kitchen is fully stocked if you want to prepare food

the breakfast was amazing each morning and the staff was very friendly

really nice having 2 bedrooms, 2 bathrooms, a kitchen and living room. very clean as well.

we loved that we had 3 tvs (although the reception was mostly grainy) and the kitchen space

great breakfast. staff very helpful

laundry area was a joke

which was the same cost, but has an actual kitchen with a stove

the kitchen area was clean and had a clean full size fridge

room with large fridge and kitchen counter and cupboard area with table and 2 chairs

room,guest laundry,good location

breakfast was a little on the sparse side.

the breakfast is very good

pool closing at 10:00

however the pet fee was completely out of line

there were no musty smells in the room and smelled very clean the pool was very

also pool closed at 10pm on a saturday

pool was broke and we had little kids coming in so we sent them to a different place.

pricey and the pool was closed

pool was not warm

a jacuzzi would have been nice as well but the pool was warm enough and it

quiet, very clean, comfy bed, nice breakfast

breakfast area was small for a full hotel. ran out of coffee.

priced well, very nice rooms and linens, breakfast had a good selection and nice amenities over all

pool covered and not open due to pandemic

pool not

that the property offered starbucks the staff were friendly and the gym was nice

late check out

pool could be open later on weekend

reasonable pet fee. clean room.

facility was very clean including the pool and the gym area

pet fee was $75

clean and comfortable, great bar and restaurant on-site or you can walk to the double dog across the parking lot

the temp on the in door pool met my needs

very nice and new everything. had a bar in hotel nice pool.great staff and clean rooms

accessibility,cleanliness,fitness facility.

only 3 bath towels, 1 bar of soap in bathroom, and 1 bottle of shampoo for 4 guests

allowed us to park in front with trailer .. felt safer

pool are was very nice!

grab n go breakfast was fantastic

no oatmeal on 2 of my 3 mornings & no bananas. need new seats in breakfast area.

undry location, etc) and when asked for location after being incorrectly sent to the wrong

the pool is small but well maintained, the fitness room is also very nice

however, i had seen advertised that the indoor pool was heated but it was not so that was a little bit of a bummer but otherwise my kiddos loved

very nice breakfast. comfortable room and bed.

enjoyed the pool and breakfast, beds were comfortable.

friendly staff, great location for downtown plans, clean and good breakfast