the pool sauna and steam room were great

24hour room service option was limited to sandwiches only.

the wifi wasnt great..

wifi signal in the room was not strong enough.

great location, friendly stuff, delicious breakfast, nice gym and pool

decor in bedroom, restaurant & spa very tired & dreary

spa area was nice (but old)

food, spa facilities, location

bar does not serve coffee after 10

was so comfy, so much choice at breakfast, excellent food purchased in the dining room and lounge bar for evening meals , tasty, good quality,

spa facilities could be open till 21:00 that would be more convenient

perhaps a larger social bar area for winter times.

the shower was powerful and the outdoor pool was such a perfect temperature

no contact numbers for room service or reception or room information- needed to call hotel from mobile

the facilities and outdoor pool are fabulous.

location of hotel is excellent with bars and good restaurants nearby

it was also great that the hotel had a bar and the staff where very welcoming and nice

bar in the hotel, which we

the room was excellent (with a great view of the sea and pier), lounge areas and bar were great, lovely balcony with sea view for smoking and a morning coffee, nice continental

staff very helpful. nice breakfast. location excellent for bic. good view from bar and lounge.

no indoor pool.

pool closed

i feel worth mentioning we went to order food from the main desk for the room so we could see the kids options which weren’t available on the menu available in the room

drinks at bar

we had a great time and met some lovely people. the reception and bar service was exceptional!

quite a distant from the beach to walk with kids

we enjoy in thr spa and game room

we had a lovely time making the most of the super pool and spa as well as the beach

food in the restaurant was tasty. the kids enjoyed the pool, and the staff were very nice.

no room service due covid which is understandable we did feel that the complimentary items normally in

cheap, with early check in.

the spa facilities were really nice, once again the staff were friendly and provided high quality

recommend mulligans the crazy golf

sauna and steam room, although pool was quite small kids made the most of it and it was open till 7pm during the summer

massive room and separate en suite for the kids

view, bath was very good big and clean room, good breakfast service and bar till late great sauna and steam

there was no changing room in the spa area

wifi could be a bit faster.

lack of a good wifi reception in the room

the money it ticked my boxes for 3 nights with the kids and the heated pool was a winner for them

free wifi in the room, contrary to what it says on the hotel details

still new, excellent breakfast, gym also ok.

beds where lovely and comfy swimming pool was great grandchildren love it gym great staff very

lovely design, pool a great size and warm good food.

did not use pool this time, but have used it in previous stay and it's a very clean and good maintained pool

it had swimming pool steam room sauna gym.

i loved the 4 poster bed and spa bath

bar area really nice

excellent room service - came back to a spotlessly clean room on my second day

no room service available at midnight

night too, and when we got back from town later that day we were told our breakfast would be room service monday morning which we were a bit miffed about and were put on the spot right there

the friendly staff. the swimming pool. the bar area.

bin in the gym was overflowing for the whole duration of our stay which was 5 days

all staff at the bar room service couldn’t rate them enough

the spa is the 'wow' feature of the hotel, with a variety of treatments available, a jacuzzi, indoor

room moved to not clean and looked out over heating vents and laundry bins

netflix on the tvs was a great way for the kids to relax after a day on the beach

kids refused to sleep in the armchair that converts into a bed so i had to sleep in itud83eudd23

right on the sea front my room had all you needed tv wifi iron etc i had dinner in the bar tasty and good value, breakfast was wide choice

while only to find out that all three of the bedrooms we have reserved had no extra beds for the kids to get some down time, only 1 of the room's had a decent sea view the other two had a very

the beds were very comfortable, including the kids' bed

the swimming pool is amazing and really warm

no room service

location, of course, the staff is really nice, especially the guy in the bar and the young lad offering room service

really warm pool in hotel

you can book the spa for an hour for

hotel had very good swimming pool and gym

we had planned to)

. fan in bathroom not working. would have liked room service.

charged 5 to use the pool and gym facilities in a hotel advertised as a spa hotel seems a little silly

hotel staff brilliant spa relaxing food gorgeous room was massive clean and ice over to the

i been before 3 month , and between now and that time it is a visible difference , now they have breakfast , bar open , event room , they have all the facilities now

and the bar isn`t selling any alcohol right now

no food included, no breakfast, no lunch, no dinner, and no free wifi.

room service provided and a deposit of 50 held onto for 6 days

they have 24 hour bar which was nice

room service should be there .

unfortunately the wifi didn't reach our room but not a major issue.

door, there was a sticker sealing the door to ensure was not entered by someone else after the room service

the little bar on the ground floor is very cozy and is the perfect way to end the day

modern, comfortable bar area

very quick room service

such a great old style house!!! great decore! great bar n staff! great furnishings throughout!!!

tad chilly in bar areas, but it was a quiet time of year so understandable given it was out of season just after

a small dark room fit for one person we booked a double room no room service any service you ordered was charged at 10% including dinner we have stayed here for

used room service for meals and quality was excellent

i didn’t like was that it had a gym but no swimming pool ud83dude2dbut other than that no

great staff, good food, ev charging available.

the mini gym was ok

3 ev charging points with free charging for residents (ahead of the curve with respect to other

it would have been nice to have a mini bar in the room

was very small 32”,christmas dinner was not very nice, kids meals very expensive, hotel but everyone was very old, maybe better for the older

ev charger temperamental but worked eventually

efficient staff easy parking and ev charger

the bar was nice and relaxing and not too pricey, we had a couple of bar snacks which were delicious

great breakfast, comfortable beds and free ev charging

the wifi was good, the bed was comfortable and the kitchen was well equipped

music noise from party in bar area on first night was noisy and disturbing

supposed to be heated and it was not it was beyond freezing the adults could not use it but the spa tub was amazing

the hotel has an ev charger available so we were able to depart with 100% charge and no range anxiety

free wifi

very clean and tidy parking

friendly staff. room perfectly adequate for us. clean. parking really handy too.

wifi couldn't be used due to problems with the system

free parking

she huffed when i asked for wifi password and told me i could find on my arrival card

room was clean

the ground floor reception area, bar & restaurant very welcoming, as were the staff

loud music could be heard from the restaurant above our room. wifi signal was very weak.

everything i need is provided: good wifi, a clean room and ensuite bathroom, water kettle and the tea kit, and hairdryer

om the bar snacks menu) for our

comfortable clean warm and tidy very helpful staff and free wifi

the staff are all exceptionally friendly especially rita and the other ladies in the bar

also a great breakfast, staff very helpful

parking is challenge. but it is off road, with camera.ud83dudc4d

perhaps more variety on the evening bar menu

no phone in room for room service

) not exactly an environment to relax in and pool full of kids screaming and splashing - spa area should be adults only

the are good and welcoming, the spa area are good

was advertised as a quiet space but the swimming pool, jacuzzi and steam room area was full of kids and certainly not a quiet zone

location was perfect for a morning run on the beach and activities for the kids

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items left in corridors very hazardous if you are

amazing amenities such as swimming pool, gym and restaurant

only

lovely indoor swimming pool, bar area very nice overlooking beach

food service regarding kids meals was slow and the kids meals were often bigger portions than the adult meals

available to order room service tv was too small to watch small variety of food for breakfast

ground floor it was much better,the only thing that lets hotel down is that there s no cleaner room service just when your departing think they should look into that

heating heating full blast and not be able to turn off.no room service

room service was very poor

nice staff attentive when concerns about noise got to do early check in

good location, large dining area and bright bar

we didn't get room service every day so had to buy some milk we had to have breakfast in the lounge because we

not so pretty) girls

no draught beers in the bar and ran out of cans.

also great breakfast with lots of choice

we liked all the breakfast.

the room was amazing. as was the breakfast absolutely delicious

very poor bar chioce

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

the bar closed very early and didn’t have much of an assortment

great to be able to use the other sister hotels, and the spa is definitely worth a visit

we sat in the bar area to eat our breakfast as dogs were not aloud in the main dining areas understandably

late night room service food options were not great for me.

all the staff especially the young hungarian lady in the restaurant, the reception ladies and the bar manager who made our stay extra special

room service & food great thanks

the bar and reception area was nice, as was the outdoor pool

very clean rooms generous amount of space in all areas and the spa facilities which were

small bar restaurant

lift was broken, the gym was under refurbishment, no hot water the 1st morning, tv signal very

the wifi was a little bit patchy

early check in was appreciated and its set in a nice location just between bournemouth & boscombe

breakfast and location was amazing

comfortable bed, clean on arrival, had an early check in which was accomadated

i loved the comfy bed and the ambience of the bar and the breakfast areas

breakfast was a little cheap ingredients.

room for our 20th wedding anniversary and loved in particular the beautiful big bathroom, luxury spa bath and massive four poster bed

it was a huge room, incredibly warm (despite the age of the age of the building) and the spa bath with tv was an excellent modern touch to an otherwise originally decorated period room

spa bath ,historiy of the manor house.

spa bath in room not working ..

our room was lovely and the bar was really nice

really decent. great size rooms. lovely location. great parking. just really decent

the warmth of the hotel. the swimming pool

not a lot of parking space

fact they had a bar but when they have entertainment on there is not enough seating areas had to go back to the

needs updating and cleaning tiles in bathroom not good staff were very friendly and helpful no room service really missed that had to kee going reception for tea coffe etc pool was

did like every thing from the hotel but i wish the hotel has kids facilities as i have two childeren i kept taking them to the funster team at sandbanks hotel

want to go back with my husband minus kids

we could see a nice cold white on the bar in the distance just warming up that was a tiny bit

fantastic location with amazing views and very welcoming staff whether reception / bar / restaurant

the position of the hotel overlooking poole harbour. ev charging facilities. nice sun terrace.

a long day, then asked for a toasted sandwich which had the same reply, also not much choice for room service, could do better

could do with a few more disabled parking spaces

room service was unreliable

gym spa balcony

on the balcony, no hairdryer

early check in

evening drink in bar in a great atmsphere

basin shower ensuite excellent sea views two sides tv wifi free parking and breakfast included bar restaurant great walk around hengistbury head weather wet windy

the food in the bar was good

big the bar area feels cosy

clean and spacious. room service was fast and excellent

breakfast was good and the welcome goodies plus free voucher for a drink and a starbucks voucher

i especially liked the pool, steam and sauna facilities

room was tidy and clean and the spa facilities were amazing

used the gym and pool as part of the package - very well equipped and a large hotel pool

we didn t use the pool but it looked great

wifi was a bit hit and miss

kids using the spa facilities - and using the outdoor jacuzzi which was extremely annoying, it

great facilities, location and ev charging certainly main reason too

had to leave before breakfast at 7am but were advised to have room service which we did

useful to have a few ev chargers in the car park

walking distance to a beautiful lake surrounded by multiple outdoor fitness parks and a huge kids’ park, and just a short trip to poole harbour beach

dinner options were limited, no kids menu so was a bit costly for a more budget friendly hotel

as much as there was no 'kiddies' options so therefore only adult portions which was too much for kids therefore a waste of money as they did not eat all of it - too much

breakfast was lovely too

clean, comfortable accommodation with a great location and nice bar area. staff were attentive

staff were very nice and the young bar man on friday night was remembered our order every time despite us being part of a large group

great to have an ev charging point available at a very reasonable rate

the bar was cosy and spacious for pre/post dinner drinks

gave us a late check out which was brilliant too

great place to stay. bar and restaurant have amazing views

breakfast was excellent. location good for getting ferry and boat trips.

amazing breakfast and cleanliness of rooms. great views. just a fantastic place all round

convenient bar and restaurant

scaffolding still up around bar area

i did not eat in the restaurant but had a drink in the bar

room service out of hours very poor in deed

ar lady

stay was very good, marred only by a request to leave after we had booked a late check out, and the failure of our breakfast to arrive at the appointed time

room service on arrival date was also excellent

ough it does have a swim jet) and no gym

the bar shuts at 11 on friday and saturday nights which is a bit early in my opinion

very modern, clean hotel with excellent service, excellent choice of quality breakfast, lovely bar with reasonably priced drinks, brilliant choice of food all day long

the size of the bedroom great breakfast friendly professional staff great spa great location

did not like my experience when trying to get hold of room service

room service was excellent

nice cocktail bar too

our small glass of red wine in the hotel bar on our return from our night out was very nice but the staff were totally not

central location in the town excellent clean and comfortable room nice bar area

very good especially lewis, breakfast one of the best i've had, great beer garden especially for kids

the breakfast is great, they have loads of options of eggs, also full english breakfast

breakfast and evening meals were delicious! even our fussy kids agreed.

the dog was also thoroughly spoilt by the owners who brought her biscuits and breakfast

breakfast was cold buffet due to covid 19 but hopefully back to normal soon