no food by pool

2 nights, facilities could use more cleanliness overall, but the staff, food, spa and overall experience made it worth it

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

the pool was great and our room had a great view

service around the pool was real slow

clean. nice pool.

its awesome to have a green space and pool indoors regardless of the city weather conditions

and the bed was really comfortable and the staff was very helpful and friendly, especially at breakfast, which by the way was delicious

free parking which was nice when my friend was picking me up

my daughter love the pool, very close to a lot of restaurants

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

wifi was very weak. not feasible to work continuously using their wi-fi

breakfast staff where very helpful and friendly.

the continental breakfast is very

breakfast was good, staff members helped you out with it.

breakfast everywhere have sausage and scramble eggs, here not, you need to pay for an omelet or

the gym and pool facilities are also unmanned and under equipped

pool size

gym was very basic and run down

good gym and pool

would like a nice bar by the swimming pool also the breakfast is so expensive 250 pesos for an extra person too much

location was amazing, the gym center is well equipped

the staff was very accommodating and the breakfast nice and easy

the pool was beautiful

personnel, bed, breakfast none

they have a bar area and also they sell starbucks coffee

a great advantage was the possibility to do laundry in the hotel's laundromat

clean, sound proof and breakfast was excellent.

could do with a bigger breakfast area.

the breakfast was great

nice and modern gym and pool

bedrooms are large, breakfast is good and plentiful of food options

breakfast was included and there was a great selection of everything (waffles, toast, cereal, eggs,

breakfast is way too expensive, i recommend eating out. it'll be cheaper and more delicious.

well located, simple and comfortable, clean, staff is friendly, the breakfast menu was good

i love the breakfast

location and free breakfast for the kids

there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a bar area with games

convenient location in monterrey. lovely little gym and the staff were very friendly.

no mini bar

the bar in the lobby was good

parking lot is cramped

friendly staff parking good breakfast

clean, buffet, parking, service, everything was good.

extra fluffy pillows, and awesome wifi!

excellent breakfast. staff was good.

i wanted while another came to kick us out because i didn't have a reservation for the morning breakfast meal

i enjoyed the swimming pool

buffet breakfast was over priced

room service every day, two small bottles of water provided daily

music at breakfast and kindness of the staff at the restaurant

i also had hotel staff come by the room 3 separate times for 3 separate issues---checking bar stock, replenishing water bottles, and third reason

is expensive and bar is also expensive

breakfast buffet and room service were top notch. service was highly attentive. excellent views.

they keep after many details here, hard to find the parking/entrance but valet amd staff are great right infront of the mall and key

no pool or bath service not so great at bar everything closed at 600pm on sunday

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

the gym facility is out of date

turned on cold just a bit if to much it would become freezing, sink clogged, temperature in the pool area needs more fans, unbearable for infants and toddlers, need more towels and lounge

gym and pool area with a breath taking view of the mountains

the pool it’s a little small

equipment in the gym did not work properly

gym was well lit with natural light instead of the usual hotel basement

room service, staff, drinks in the bar, location, beautiful hotel

front desk personnel were very polite and and room service on point, valet parking one of

wifi is dreadful

splaying an old time bicycle), a barber, a bar and jewelers

location in the barrio antiguo

en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel

there was no refrigerator in the room. breakfast buffet was expensive.

location, breakfast, big room, good tv amazing view

we recommend the breakfast it’s very good

the gym was a bit dated and the staff had a shocking lack of local knowledge.

breakfast was expensive in comparison to vips restaurant a little bit expensive the beverages in

the treadmill machine was in good working order, and no one was using the gym, so it was pretty quiet

great location, very helpful reception staff, spacious room, good gym

nice little gym

ey had kids so it was loud

the macroplaza is very big with lots to do for the kids

both our mattresses had large patches of stains presumably from kids wetting the bed

it has a pool and a gym, you just need to let them know when you would like to go to avoid crowds due to covid

excellent customer service andi liked the gym and swimming pool

good gymnasium facilities and outdoor pool

they said they'll give me complimentary laundry but charged

the gym is too hot. the ventilation at the restaurant is a bit loud.

safe parking lot. clean room. great pool. friendly staff.

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

water in the pool was freezing

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change the peso

didn t like that during the weekdays they don t clean the pool

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

staff, facilities, location, and complementary breakfast were all fantastic

the breakfast is delicious and it is super close to the mall

the gym was small but had everything necessary

good location, good free breakfast, great service, safe parking garage.

is located behind the hotel which has a lot of small restaurants, refresqueria (snack shop), gym, exotic pet store, and best of all a starbucks

personal was very friendly,the location was i plus , i really enjoyed the atmosphere even the parking espacio was

the breakfast was amazing

hotel was great, and breakfast was hot, ready, and delicious

odor in the room aisle without air conditioner really small and not friendly parking lot elevators were the worst part

really enjoyed the breakfast, the full room and of course the cleaning stuff was incredible

the breakfast

food , not very helpful girl at breakfast .

shocking breakfast , no tea , orange juice dispenser not working

the swimming pool is small and is being shared with another hotel.

pool area (the reason we rented here) was too small

the swimming pool

we used a swimming pool a couple of times

the pool is not big enough though.

wifi not that impressive

the facilities and the location... we wanted a good indoor pool

bed is really comfortable, the shower sensational, wifi is excellent

- the hotel wifi was ok,and mostly consistent

we wanted an indoor pool and the hotel has a great inddor pool good size ans quite warm

location and parking

wifi connection was also good

the room service staff was friendly and kind

very friendly staff, prices fair, beautiful mountain view, quiet, good beds, decent gym and pool, underground comfortable parking

bar closed too early, we were suggested to order drinks as room service.

for example, where the swimming pool was, the gym or any places we can go near, etc

love the price location and the buffet!! great pool and view!!

where was the pool?

close to park fundidora they allowed us to do an early check in

swimming pool and gym are available but not in good condition

the beds were comfortable, the room was spacious, the wifi was working well

was easy going and the parking was validated

it s a nice hotel, but the wifi is really slow.

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

parking is very uncomfortable

wish there was a pool and they charge for room service every time.

room service knocked on our door after ten to bring coffee

the room service was quick and the breakfast the next morning was goof

there were few options as to room service and the electricity went out for half hour.

we got room service and had a great night's

the pool was safe and clean, will re-book when i come

the breakfast is included and its good: coffee, fruits, juices, bread, cereal and milk, yogurt

wifi was good, beds were comfortable and the king room was spacious to a degree

parking lot, not as clean as should be, room service don't answer call i had to order food from

of breakfast is almost none; wifi is extremely poor and slow and even didn't work on my laptop

the view of the swimming pool very clean, is close to downtown, clean room and big shower, bed very comfortable, this is one

renovated property, clean and modern with onsite parking.

check in, no one told me about the pool, the gym, the restaurant, anything really which was upsetting, they only asked for my name my

internet

the pool was nice, just didn't have much time to enjoy it

rooms and wifi speed

another better hotels offer breakfast included and the same price, not only coffe and bread.

nice indoor pool

breakfast, staff, rooms, everything was great but you ll should put a fridge on the rooms.

the reception and breakfast areas were nice. it was a nice surprise to find a safe in the room.

it have pool

clean and great location with good parking

i got a ticket for parking in front of the hotel

gym and pool great, very clean and quiet, room very big

it is not pet friendly. we have troubles for parking the car. it is not enough high.

i liked the fact that the property had a pool and slide for the kids

looks very luxury the lobby, the restaurant, and i liked the gym on the side of the pool.

the parking either outside and inside are great

pool got loud from all the kids

price and breakfast buffet kids not included

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

noise from multi-level parking lot just outside my window. ask for another side rooms.

staurat extractors) the stars rating didn't match the quality breakfast

parking lot is sufficient

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

was high for not including breakfast, the pool was not the cleanest or nices, gym was blah

was little noisy ,kids running in the hall ,even adults making noise they tought they own the hotel ,playing music in

loved the parking; the place feels safe and super convenient location, easy to arrive driving; i like the

ramp to go down to the parking lot

they allowed me to check in at 12 pm which was great for my kids

breakfast was poor, that is not a breakfast

the breakfast starting at 8 am was very good in an ample dining area

continental breakfast included. free transportation in the morning. clean room.

like spider in room breakfast is just name sake, they don't even offer water , only coffee, cereal with

breakfast included was more of cortesy coffe for two hours

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

good option in san pedro, rooms have kitchen and a small living room

the breakfast was very good, the laundry was neat, and the pool area was relaxing

breakfast was great

breakfast is really bad and with no choices.

limited parking

good value, room, breakfast included, additional breakfast options, cleanliness, confort

though i was able to park), air conditioning not

free parking

parking outside almost full all the time

breakfast included was not worth the price and the bathrooms were not accommodating

prefer a self-serve breakfast.

old beds but good free breakfast

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option, etc

breakfast is only coffee and we come not top late

it was clean and having complimentary breakfast is the best. great location too

the breakfast was the standard continental and very good.

great staff clean room simple breakfast

te facilities are pretty old , there were not enough blankets, the included continental breakfast it s just coffee and bread at night it s feel pretty unsafe

the breakfast was not that good, it was just okay

isthian) is a true mixologist and made fantastic drinks for us

breakfast and views

the breakfast option was excellent

breakfast was excellent beautiful hotel

the restaurant is nice and the free breakfast was good

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3 occasions wifi didn't work

wifi did not work for me six days, tablet or laptop

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

morning breakfast too much crowded, no place where to sit, it necessary to re think this area

the restaurant, my family and i went for breakfast and did not have very good service, it was not that busy and the waitress was just

st drinks, bread, and a bit of fruit), and one

this hotel is located in a downtown there is much noise in mornings, breakfast was not really completed just some things like coffe, bread and few options

breakfast was included, but it was very minimal

the breakfast served was very generous, didn't expect so many fresh options- major plus

t needs improvement)

parking was easy

the breakfast was good, we liked it

great business center. delicious breakfast.

super clean nice staff good breakfast lots of things inside the room

very peaceful and great breakfast!

the hotel has limited parking available and the wifi was slow throughout our stay

breakfast was a bagged sandwich. it would have been better if no

bed very comfortable, sheets very clean, ac worked great, breakfast ok, close to bus statio, courtesy transportation

pool wasn t clean

the breakfast! they took sooo long.

pool was great after a hot day

free parking free breakfast

i love that i can step out the door and have shops and dining right across the parking area

coffee maker didn't work. no complimentary breakfast, not good value.

expensive and no free breakfast like other hotels ive stayed and they even have buffet would not stay there

wonderful facility and great staff. exceptional breakfast/

didn't have any breakfast.

com including breakfast the hotel did not recognize it and extra-charge for breakfast- despite forwarding the

very small pool

bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool

fuentes del valle breakfast was excellent , good food,, and great service, good price too

only recommendation, not complaint would it be to match breakfast menu to other holiday inn express hotels, my daugther was expecting for bacon over hot

bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool