clean up the pool more and better access to it from inside then having to go around

great staff. friendly, and opened breakfast early for those traveling on business.

everything, breakfast was great, rooms very comfortable and clean, l definitely will stay again.

breakfast was very good and rooms very spacious

make your breakfast eggs as you wanted scramble or over easy

when i asked if there was room service, she offered to give me accommodations (blankets) on the spot (for my grandma) and

great customer service at the desk, beautiful clean room and excellent breakfast

me accommodations

r my grandma) and directed us with helpful info about breakfast, services, etc

good service, good breakfast, and clean rooms

the hot tub /pool could of stayed open a lil longer. for those who got there late

something out of your control, for breakfast there was a long wait just to make waffles

it's equipped with an indoor pool, and has a good workout gym

, cleanliness, indoor pool , and breakfast were excellent

everything, great location, breakfast, room, cleanliness and easy check in. great manager!!!

room and hotel location and pool

pool was fun,great work out equipment, one staff remembered us the last time we were there,beds

banging on walls and kids running around late at night

no heated pool as amenities described =(

great value; great room. breakfast staff were charming.

the spa was amazing and the pool was clean

friendly staff, basic comforts, bar staff.

i really enjoyed the indoor swimming pool and jacuzzi i plan on coming back for a stress free environment

secondly my main reason was in the ad it said there was a pool not any more now it's a gym

convenient location for work and an excellent gym for a morning workout!

had a family and the kids wanted to swim

free breakfast was tasty and a great way to start the day

nice clean, breakfast good, very convenient location, very nice and extremely helpful staff

very nice staff, great breakfast, spacious room, nice park for kids across the street.

loved the blackout curtains for our kids’ sake

great price. great location. great breakfast. will stay again when in the area.

in the continental breakfast, not enough selections for food and there wasnâ

the room was very clean; beds were comfortable; offered breakfast was just enough to start our day; the staff was very friendly and helpful

breakfast was great too

clean rooms, perfect location, great value & free breakfast!

also, i appreciated the amazing breakfast with so many fresh, delicious choices

also, pool was great but small

we had noisy morning neighbors who kids were yelling.

breakfast was great. ev charging was awesome! loved the convenience. will stay here again

gym, bkft, shower , bed

the breakfast was great

the hot breakfast is very good and well attended

breakfast eggs

location was beautiful, restaurant within walking distance with great food, staff was nice and breakfast was

the breakfast was impressive. had variety.

ol, spa & restaurant) due to covid-19 but totally understand

there was dried sticky liquid all over the bar sink and countertop- i had to request someone to come clean it

our kids have also liked a gym

was beautiful, especially for kids - and the fire pits and s mores were the highlight

it was also fabulous to have the staff pick you up in a golf cart to take you anywhere on the property

we loved the food on site, the pool is heated so swimming in 59 degree weather wasn’t a problem

the pool is warm and the gym equipment is 10/10

breakfast, gym, and the proximity to bike trail.

was perfect for my kids

great view. room service is very nice. the dinner we order was very good.

room service only left 1 towel for us we are a family of 5

a little to soft for my hunny and the restaurant and bar wasn't open and no bonfire due to covid

we informed laundry and the front desk, multiple times

we didn’t get in the pool or spa but they were both clean and the water was warm

charged $25 for resort fee when there is no pool, hot tub, or fitness center because of construction…and even worse being charged $45 for parking

partner and i wanted to go out and walk on the sand after having a glass of wine at the in hotel bar with helpful and kind staff

nice facilities in the hotel: media room, coffee and cakes provided all day long, small fitness room

very convenient, very good breakfast.

i wish the pool was open a bit later

pool and hot tub clean

pool was clean and under the sun most of the day so the water was even a little warm at night the

laundry doesn't work, the staff apparently knew but did not inform us in advance, washer dirtied

pool was heated, i was given a ground floor room near the pool as requested

the fitness center is worse than my home equipment

also did not like that there was no ice machine or guest laundry that i could find

the swimming pool was centrally located for the rooms and was of a good size for a proper swim

hot breakfast

next time i may try the bar and breakfast if my schedule allows

breakfast included, loved the mission with a contemporary bent appointments, late check out...

we were disappointed that there was not a hot breakfast as in the past.

the tv from upstairs, the dog inside room #104 barking, the kids running all night from upstairs todo el ruido de las demás habitaciones se escucha toda la

the breakfast could have been better. the pancakes were very small and chewy.

we really enjoyed the kids garden and planting plants

only issue was the food from room service was bland and chicken was cold

all of the staff were very pleasant and attentive: the receptionist, bell hop, waiter, room service attendant--all of them made us feel like $10 million guests

the quality of the breakfast was high and delicious

heated pool is just great

that it was near the golf course we played.

little kids running around the halls, and being loud, early in the morning.

wifi never worked for me

room service and housekeeping staff were incredible! the front desk staff were so great too

breakfast was delicious

the roof top bar was great that is available 24/7, just bring your own wine and sit upstairs with a beautiful

the complimentary drinks at the roof top bar was also amazing

room service was very thorough and the whole hotel is very clean

wifi fast

the heated pool was really nice

the pool was heated so the kids had a blast

they had just fixed their pool and spa so the heater wasn’t working yet, but this was not a big deal for us

the pool is always a hit with our kids and the spa

the kids loved the heated pool in the winter

location and grounds, loved the outdoor private tub, excellent pool and spa, paths to walk around the grounds, and my favorite was the outdoor fire pits +

property, beautiful grounds, lots of activities, kids friendly

the location, the property, the staff, the restaurant, the pool, the daily activities

pool for kids very busy

the restaurant is not a hotel's restaurant so instead of getting included breakfast you get a credit (which i do not belive it was credited to me), the room lacked

the gym was also well equipped

the bar is open until 9 pm

it was awesome and the kids loved it

no room service for food had to go down and get it

the wifi was awful

friendly staff and continental breakfast with a beautiful view

awesome atmosphere, easy to get to, parking was great, location was great, breakfast was great

breakfast marginal ( most likely due to covid)

pool not heated so not usable in winter

i love the salt water pool and the serene surroundings.

the spa on the 4th floor is a beautiful touch

night and it was so awesome we stayed an extra night ud83dude01 check in fresh cookies ud83dude01 late check out

kids first time staying in a hotel

everything was amazing. location, view, breakfast brought to our room

took us a while to figure out how to use the ev charger and staff were not helpful in that area

ordered room service a few times, which was fast and delicious

amazing position lovely rooms a gym with an amazing view and 2 great hot tubs on the roof

also front desk staff handled a miss delivered laundry quite well and offered compensation

room was a great size for 2 adults and 2 kids

nice lounge and bar area to get together with family in the evening

room service was really good and really quick

no microwave or fridge in the room, making it harder to travel with little kids.

clean room excellent room service. comfortable bed and nice surrounding.

couple of my guests slept on rollaway beds intended for kids ; uncomfortable

giene issue) when it wasn t purchased by the previous

access to a pool especially when the days were overcast at the ocean

very clean, excellent customer service, friendly staff. beautiful bar and restaurant.

the pool is really like a jacuzzi - unless i missed any bigger pool with people flocking in it!

the best thing about portola hotel & spa is the location in my opinion

everything about the hotel, the gym and restaurant.

early check in, friendly staff.

you need some bacon at breakfast

valued the breakfast, which was really good, and the fireplace in the room was awesome

decent breakfast

reimbursment or suggesting some sort of compensation (about the shower, not the safe), my young kids shower in the morning and we were checking out and had to skip shower for them

was such a great pleasure to find a secure heated pool that our family could enjoy together

the pool is small

boyfriend says only thing he didn t like was not having the bar open sunday nights. hahaha.

maybe something more for adults. a lot of kids were around.

i could hear my neighbors, their conversations, their kids crying late at night and early in the morning

gym is small but has foam rollers, yoga mat, and basic cardio machines

no breakfast no iron no laundry service first room bad smell but staff very happy to change

the small gym featured 3 newer looking equipment with weights

the facilities include a gym and spa which i did not have time to experience

enjoyed the gym, hot tub, and continental breakfast

fee, lot was hard to find a spot, wifi was very weak but we were accommodated nicely by the manager for our troubles

no pool or exercise room

the drains were very slow and looked clogged and no room service

i don t typically rate breakfast at hotels, but this one exceeded expectations

also thought there was a pool but was a hot-tub for 4 people and covered so we couldn t use

the fitness room was confined.

only 15 minutes to poppy hills golf course.

staff was able to accommodate us on an early check in and very friendly

card wouldn’t work for laundry room or pool

reception staff tried to charge $50 for “ early check in” when it was obvious room was available

they accommodated an early check in very quickly and without issues

i loved everything! super clean & friendly staff! heated pool was nice as well!

gym tired and one cross trainer in urgent need of repair

my husband and i will be returning to utilize the spa and dining

they have an onsite day spa and pool