too many kids in the jacuzzi area. i hate it

laundry facilities, good gym, bright and modern rooms looking straight onto the ocean

hotel offered a free wifi hotspot that worked all over the island

need to include mini bar in the room and milk and crockery for coffee and

not much food choices and price for breakfast was too much

we paid to have breakfast which was excellent

pool attendant

outside at azure was a magical experience and quality of the food and drinks at the mai tai bar exceeded our expectations

room service

beautiful breakfast, the best bathrobes ever, and friendly, helpful staff

staff were very friendly, pool area was good and the location was close to everything

it was good to have a guest laundry

only thing missing was a bar in the lobby.

guest laundry at a very low charge

kind staff, bathrobes and slippers, pool, gym and comfortable bed!

could get a little noisy with traffic and sirens, laundry room smelled really bad, and the pool often ran out of towels which then you'd have to wait

the gym was not the best but definitely usable

hearing kids at 6am in room next door

we liked the pool and the location to the brewery restaurant and the hotel bar and eatery located near the pool

the swimming pool is far too small and it needs a better bar and restaurant

if you stay in the city only) / very warm, professional and friendly welcome / fast and reliable wifi

wifi was exceptional for a hotel

have a separate area for children, it was more geared towards adults rather than a play area for kids

safe area, we were with the kids and we had a wonderful time

pool could have been a bit deeper for me to be able to swim some laps in the morning

for 6 people and they greeted us each morning with a smile, so many items to choose from, our kids definitely enjoyed it, especially the pool

pillows were not great and the free wifi was appalling

pool and spa we used every day

was a premium corner i think, this was perfect for us as we are a family of 5, 2 adults and 3 kids under 11

can eat, and don’t forget happy hour what a great way to meet other people, so much fun and the kids loved the pool area

the restaurants were outstanding, and the spa services superb

hotel is obviously very popular so there was a wait for the bar at times, but it is well worth it for the musicians and the best mai tais

one pool, nothing special about it

kids friendly

very obliging with early check in and late check

location and got early check in.

very comfortable and loved the mini kitchen in the room

we had a kitchenette room and there is no cutlery or any plates

staff, excellent décor, beautiful pool area, nice open feel downstairs in the lobby/ bar

the service & the swimming pool

dukes bar has a great vibe

self-service laundry terrific

pool and spa great

lovely pool area with direct beach access, nice restaurants and amazing spa on the top floor

i liked that there were laundry facilities

staff, clean facility, top notch room service

we had too many kids splashing water and swimming into us

excellent room service and copious amounts of toiletries provided

staff were so lovely and the sushi bar and drinks at the wai'lo were amazing

great gym

in room service food was awesome along with the staff from beginning to end

the adult pool area.

big size room, laundry machine, kitchen

the main pool was under renovation

proximity of location to waikiki the spacious rooms the luxurious amenities the early check in when we

and the onsite restaurant - monkeypod was right on the beach which made breakfast great as the kids could play on the sand whilst we were able to watch on from our table

very comfortable, clean, with friendly staff and great restaurants/ bar on site.

wifi worked when it felt like it, not good enough for a 5 star resort, plus you could not get

there is only one pool compared to others in the area, but that's extremely minor.

kids enjoyed the pool

my wife loves the spa there

the gym was well equipped, and we used it a few times

the hotel gym is quite well equipped, too

a lot of hotels would have suggested the changing rooms of the spa or gym

ocean view and access to the beach for kids to play

big room with well supplied mini kitchen. location near waikiki beach. laundry facilities

great location. staff very nice. good to have pool and kitchen facilities. comfortable studio.

early check in was a game changer.

i couldn’t use laundry by credit card

location -perfect. self laundry. kids swimming pool.

was not within walking distance to waikiki beach - especially since we were traveling with 2 kids under 5

good coffee available in the mornings and had a laundry room

location, staff, clean, good ac, nice pool, nice gym. seems like brand new hotel.

hotel gym was very basic just a couple of dumbbells and some cardio equipment

pool hours were not early in the morning or late at night which was disappointing and filled with kids the whole time and not very big

great stay for large group. great pool !

there was regularly live music in the lobby and the kids made leis

the pool area was very nice and relaxed, and the beach is only a short walk away from the hotel

our servers at the bar and the pool they were all wonderful, shout out to vanessa

other stuff we appreciated was the on-site guest laundry room, cultural lessons, and the portable wifi rentals

be nice if pool had a snack bar or even just a vending machine

the pool area does not get a lot of sun in the morning.

we had booked a double since we have kids

nevertheless, it was clean, staff were friendly and obliging, service was quick and the laundry was a great added bonus

the renovated pool was awesome - please add a swim up bar or pool service

the kids werent able to enjoy themselves and play in the pool

we were afforded complimentary early check in

i choose queens beds but they were twins and me and my kids slept uncomfortably.

gym was very small and limited healthy or vegan options for breakfast just in case that is

fantastic staff, clean comfy room, good breakfast

the pool and golfing was fun

also spoilt by too many kids from marching bands not properry supervised and left to run riot on floors and with

all amenities available - pool, spa, gym, laundry service...

the pool and hot spa pool were great

conditioning unit was quite noisy- and blew on the kids bed all night

the pool felt quite small more suited for kids than for guests looking for a relaxing swim

the hotel but when i arrived they said it only included 2 adults and that i needed to pay for my kids

pool should have been bigger as once a handful of kids are in the pool it overwhelms the usage of the pool

the hotel but when i arrived they said it only included 2 adults and that i needed to pay for my kids

the surrounding areas is fine including deck chairs, bar and spa

pool was perfect as was the gym

late check out

no laundry facilities or regular bar.

wish there was laundry service!

nice centrally located hotel with a swimming pool and adjoining rooms for a family to stay.

location great room excellent inclusions wifi, water in lobby good amenities, laundry, hospitality room, dvds, playstation 3 fantastic rooftop pool and

hotel staff said they would attempt to arrange early check in and we appreciate they can’t guarantee, but once we arrived they made no effort to

the roof top pool was pretty amazing too

at the 3rd floor there is laundry and the washing is 3

handy having laundry facilities onsite

we loved the laundry facility, the parking was quite expensive, but very convenient

also the accommodation such as wifi, laundry room, restaurant for breakfast, handed another paper explanation of pool and hours

it has a laundry (bonus) and a bar with great staff

the gym was advertised on the website but the hotel had no gym

no gym

great location, room with a view of the beach, facilities , really good gym and pool .

we did not eat breakfast in the hotel, great location.

restaurant was very expensive but the bar at the roof top near the pool was great

infinity pool looks out to the ocean

many kids in the spa like it was a swimming pool, a lot of parents seemed to let their kids do what they wanted

laundry machines in hotel would be helpful

kids had a great time

clean rooms, comfy bed, great shower, awesome pool area with bar

pool had tons of kids even late... very loud

great breakfast, great pool bar staff

opening hours for swimming pool

the gym needs more ventilation.

hotel, clean, comfortable beds, pool is small, waikiki beach is a bit distant, but quiet

also as i brought my 4 year old son, pool at the hotel was a big help whenever he felt like i could bring him there to release his extra

we didn t use the pool, gym, anything other than the room

pool & gym to include the public bbq grill were perfect

great little restaurants and a bar right on the premises

there is an opportunity to arrange a barbecue near open pool on 6th floor, laundry on 5th floor

guys can update the carpet the smell of the facility downstairs for the bar it stinks to high heaven to high heaven

didn't like that we had to exchange our bath towels to get pool towels then exchange pool towels for bath towels later

resort activities, gym

adult only pool area

room service is terrible :

3rd floor pool area and bar was amazing so much space and fantastic views of the ocean

the gym was amazing having access anytime of the day

no laundry service

tower ocean view and you get all the views, large rooms, extra amenities with private pool/gym access and i d highly recommend that tower

one there for early check in we found it a bit difficult to organise our bags when we had to be out of one hotel

no laundrymat/washer dryer on property which is inconcenient for beach resort

the room was very clean and had free wifi

was beach front and the beach accessories they gave us was great, perfect spot for the kids to swim in

location, the atmosphere is great, the pool and the tiki bar nice, and the best is the ocean view along with the kalakaua ave with people walking, shopping

hotel bar was friendly and a favorite of locals

good gym

pool, gym, free beach towels, free beach chairs/umbrellas/paddle boards etc

the kids enjoyed it

the gym area and laundry. dogs were barking really loud near our room.

laundry room was a little pain

the laundry wad too small. not enough seating at breakfast.

the gym has a small weight rack, a cable machine, treadmills, bikes, and one peloton bike

it also has a little balcony right outside the room along with a pool and a place to do laundry

the pool was not inviting in appearance so we never went there.

the gym was very lacking

the gym was no available at all :/

good to have laundry facilities available

pool on site was great, as was the dvd rental

liked how they had laundry in every floor

away from the noise, kitchen pool walking distance from the beach, stores parking

only frustrating part was the hotel’s public laundry

comfortable and extremely well facilitated room with a view of the golf course and mountains

pool was nice also

liked that it was closed to places stores but the gym wasn't what i expect it

good laundry facilities - had a swim in the pool while doing a load of washing

much in the way of kitchen facilities and the room smelled a bit musty

no kitchen utensils n kitchen to at least cook food but it was a good stay tho for my family.

also there needs to be a chair in the laundry room so that guests can sit and read while waiting for their clothes to finish

the laundry facility was excellent indeed

we borrowed toys for the kids that they keep that other people leave to make it easier for us

has a main bed room and two single beds in another separate bedroom if you are traveling with kids

we have 5 adults and 2 kids and we had plenty of space

of laundry

staff, had early check in which was so much needed after a long flight

the kids were always trying to escape so the doors opened and closed loudly all day and evening

the pool was clean and the view of the beach from the pool was breathtaking

no restroom in the pool area

pots pans full stove laundry soap and dish soap paper towels

convenience and had access to kitchen. all staff were great

pool closed at 7pm, would have liked it to be open to 10pm so you could swim after being out all

2 good beds and a solid sofa bed. received early check in at 11am.

laundry on every floor

once i had to ride the elevator with 2 big dogs very scary because i had my kids with me

views, concierge staff fantastic, good value, wifi good, fun pool, happy hour and location and end of the strip

room service

charged quite alot for access to the pool wifi ect but offered no discount because the pool was closed

location, clean room, beautiful lobby to hang out, friendly staff, nice pool/bar area in the 3rd floor, nice open area on the 2nd floor, beautiful decor

microwave needed for a family with kids.

the view of the ocean, kids enjoyed the pool

the gym has no room for the equipment to be used.

location not easy walking distance to waikiki for young kids, little expensive.

breakfast was standard but it was good enough to keep you full until lunch time

also the gym is well maintained and they take extra measures to make that it’s clean

signature steak restaurant on 36 floor has bar food from 430-6pm , meals for cheaper rate at that time

having a friend standing in 3ft which was roped off with splashing kids and then floating around in 5ft hoping not to slip into 9ft wasn’t fun at all

it have a best bar ”pint jigger” the biggest whisky’s selection on the island !!!

from ala moana shopping center and the major bus line stops, starbucks inside the hotel, nice gym

location the pool the restaurant by the pool was superb

location, local hotel staff, free internet, free coffee, nice pool with a view, modern gym, convenience store offers good selection, very safe place to stay, great restaurant with a view

location was great the hotel was nice it was a pain that we had to pay for room service (cleaning) so we just cleaned ourselves (-)room service (and is overpriced if you ask for a change of towels) not a clean room (-)no room service as i was sold

gym was brilliant and pool area too

location, local hotel staff, free internet, free coffee, nice pool with a view, modern gym, convenience store offers good selection, very safe place to stay,

the view from my kids was not

there is a new happy, welcoming, inclusive vibe certainly to families with kids

way back to waikiki main beach great little bar and restaurant on the beach no pool so no noisy kids

the two beds inside the room were more for kids than adults, definitely couldn’t fit two adults

hotel restaurants and the bar were some of the best in honolulu

the ofuro/sauna/spa was so relaxing. ended up going to the spa to have relaxing hot tub time.

more options for breakfast

location is convenient and close to food options. pool area was nice

the facilities including the spa, pool, gym, and outdoor entertaining areas are exceptional and give you a resort style experience

only small hiccup was a little inconsistency at breakfast in sera restaurant, one day the kids were included free with an adult, and the next day

they also have a mini mart that you can buy stuff at, a laundry room too that was very useful for me since i didn't wanna bring dirty clothes

there is a laundry and convenience store on site and you have everything you need close by

the staff is friendly and the breakfast served next door is really good

the pool was clean with good sunshine

friendly staff, location, $5 breakfast.

it also had peloton bikes - however it appeared that the internet was too slow in the gym area for the classes to stream properly

there was a bar and live music on the premises.

the in-house bar is a big plus staffed by an excellent crew

so, i hit the bar in the hotel - there is an excellent wine list and appetizer option - so i was content

nice stuff, very clean beach, the small pool are all good for kids.

we had a recently refurbished room on the 3rd floor facing the golf course so it was quiet

beach is great for kids and calm waters

nice stuff, very clean beach, the small pool are all good for kids.

also the spa staff were so skilled and i have been to many many many spas throughout the world

the staff were very kind to give me way ahead a packed small bag of breakfast, which was much appreciated

has its own little laundry room which is great open 24 hours

location, shuttle to airport, gym, comfortable beds, breakfast was ok

comfortable king sized bed and a decent gym

desk staff very friendly and helpful with check-in and finding late arrival local food options, breakfast buffet was good with lots of options

airport shuttle and proximity to the airport

location, staff, and the shuttle driver were all extremely courteous and friendly

my kids enjoyed the swimming pool

had bar and facilities, comfy bed, washing laundry facilities, gym, shuttle, close to

there's a nice bar and a ballard's room

gym room could open earlier

location, kitchenette w stove and oven, guest laundry, paddle boarding out to sand bar was spectacular, many turtle sightings, cats living

kayaks available, nice pool and hot tub, decent kitchenette in our room, laundry facilities

the pool was lovely and refreshing

between 4-5 stars because it was ultimately better than expected however we did have to pay for laundry and there was no breakfast included which i think would have elevated this even more

nice swim pool

helpful staff, clean rooms, nice little gym, and free breakfast

only stayed one night so we didn’t try out all the facilities, like the pool & the gym

shopping, public transportation, gym and movie theaters were right next door

location the best, most of all the tasty breakfast was out of this world i will advise this hotel to stay in and will for sure stay there