have breakfast but i did have supper the night before at boston pizza and i went right from the pool with a wet bathing suit and had a really nice steak sub and a beer

one day room service did not do my room

the wifi worked really

wifi was bad. pool area very noisy.

i was excited that they had a gym but after seeing how dirty my room was i didn't use the gym because they probably don't keep it

the parking is free, and they have both underground and outside parking

moreover, no room service came to clean the room for the next day's stay

free parking

free parking was great and plentiful

i loved that there parking spots available too, and we could do an early check in, amazing

didn’t have a place for kids to play, no playground, no play room.

fee of the gym machines were out of order

the staff was very friendly the pool was a little cold for me but there were a lot of people using it

mall was right across and pool in the building and also the laundry facilities

great facilities: gym, indoor pool, parking included

wels are provided, water is warm - my kid enjoyed swimming there after a day

th, floor) but with no room service, no good breakfast and we have to do our beds each morning

heated pool

breakfast is continental with a good choice, but if you do not eat dairy products, the choice is

this is the second time we booked here and the whole stay was uncomfortable with kids running around the hallway, people chitchatting in the evening like they were in the room with

the hotel has a new laundry room

pool was closed due to pandemic

-the swimming pool and gym were clean and being able to book a time slot for use of facilities because of covid was great

movie channel option would be nice and the stationary bikes in the gym need some attention.

my kids had not been outside the us so there were many new things

swimming was good but always crowded with small kids

cleanliness of the tropical garden the gym all the machines are broken out of use the sauna ewww

liked it all. being picky, longer pool hours would be nicer!

you had to purchase wifi to get better access

free parking, cozy beds

of kids running in the corridors on third floors as race trac for a few evening hours

big bathroom that was convenient with mobility issues and kids

hours for the pool only 10-8 and we didn't get to use it

there was a hockey team staying and there was kids running the hallways all night

smells smoke when you get inside not recommended with kids

the food at the restaurant was very good , buffet and bar was excellent ..

swimming pool

odered room service had toget it our self because they were under staffed

facilities are great, except gym

hotel has lots of amenities for the kids to enjoy

used sauna, swimming pool and gym

francis waited on all tables and bar on his own

pool is small but it was open till 10pm, even for the kids

like that is a dog friendly hotel with a decent pet fee of $25

other than wishing it had a pool, it was great

great hotel. very good breakfast.

breakfast was great

complimentary breakfast was great

breakfast was great ud83dudc4d and kitchen staff so polite

cleanliness; good breakfast

nice gym, staff ok, nice pool but it was closed for the season during our stay. rooms are clean.

the hotel was super clean, staff extremelly helpful and they had a great outoor pool area

staff, room and pool.

no pool

no guest laundry, restaurant closed on the day we arrived.

spacious rooms , clean pool 8h to 22h gymnastics tasty breakfast

didn't like a couple nights when kids were running up and down the hallway late hour but not the hotel fault

new clean nice pool great gym to work out breakfast from 6:30 till 10:00

it's nice to have access to a pool and a gym also

i like the gym

the gym and daily housekeeping was not available due to covid which is totally understandable

needs more ev chargers

2 ev charging stations on site

gym is on the second floor attached to our room which leads for a lot of noise every morning to

washrooms are very small room always a bit damp/musty gym is under equipped

gym equipment was needing some care and grease

kitchenette was a mini fridge

i like with hotel du nurd is that the room has a kitchen

room, kitchen with cooking facilities, table and chairs for eating, laundry available, gym, car parking, good location close to supermarkets, opposite a large travel

we had a room with a kitchenette and all the necessary kitchen supplies

pool was amazing the free shuttle to old quebec was a wonderful gesture

the services, cleanliness, staff, breakfast buffet, gym, and spa tub in the room.

love the food, pool, service

for instance you could not order any room service, even though it was on the menu

long wait for check in and restaurant/room service because they are short of staff.

the staff was very nice, coordinated charging multiple cars on the ev charger throughout the night

also appreciate the ev charging

only one ev charger

breakfast was great, hot and cold options

daily room services, which was very convenient considering the fact that we travelled with two kids

limited seating and small area for breakfast

check in and check out, good location, great value for money, loved that the property had a paid laundry

breakfast was good, room was nice ,clean and comfortable, close to shopping and places to eat

pool was shallow. great for smaller kids, but not my bigger kids

a+, we especially loved the coffee and juice bar and laundry, breakfast was great, staff so friendly and helpful, it was really quiet too even though it

self serve the kids enjoyed the pool but wish it was a little cleaner great breakfast free guest laundry with laundry detergent on site

pet friendly, reasonable pet fee with bowls and pet bedding provided

excellent staff excellent hotel, breakfast and parking

parking was reasonably priced, and i liked the ev charger

the pool is kept well and was very clean

ample parking, very clean rooms

beautiful room and lobby. good breakfast open early. 24 hour coffee bar in lobby.

quality wifi breakfast - little choice breakfast - all disposable plastic cutlery and plates - not at all 4

spacious bedroom, big bathroom, good wi-fi, close to many amenities, friendly staff, free parking, in-room kitchenette well provided, very

the laundry facility is very convenient

lots of onsite facilities, including a laundry room and gym and restaurant

laundry facilities, gym and free daily shuttle to old quebec city

excellent breakfast, free parking and wifi, basic at gym, comfortable room.

bath, gym

we were really pleased with the availability of fast ev charging stations on site as well

comfortable and clean, amazing staff, excellent location, a lot of food close to the hotel, gym

the revolving restaurant and bar was a pleasant surprise as we were not aware of this facility prior to arrival

facilities were fine - room, restaurant, pool & jacuzzi, access to local sites and entertainment

the pool is amazing.

great staff, especially in the bar in the evening

the water temperature in the spa at the fitness center could have been a little hotter.

1 room with 2 queen beds is very spacious for 3 adults and 2 kids. staff are very friendly.

we would have walk if not that late and temperature was warmer for the kids

great cafe and wine bar on ground floor

we would have walk if not that late and temperature was warmer for the kids

room service late night, snacks machines broken, the parking its a little bit of a mess for 30

location was excellent and it had a nice view. gym was really nice as well.

bar called table was closed on sunday and monday

evening bar would have been great

no bar or restaurant at the hotel.

location, comfort, bar and resto on site wifi in the rooms

we really enjoyed the cocktail bar and breakfast

beautiful rooms and restaurant and bar space

got leftovers from restaurant and need to warm up, their restaurant helped me warmup at the back kitchen and provided plate and forks

we were allowed a late check out which really helped for our last day

location on grande-allee the rooms were very cozy , loved the style the mini bar is very appreciated with local

cleanliness, friendly service, free parking, onsite restaurant,

clean and new hotel with a nice location. free parking.

there were a lot of amenities such as pool and business centre, but i didn't get a chance to use them personally

nice pool on second floor

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

good and having an entrance to the pool other than having to get into it especially when you have kids to

also, our kids were really looking forward to using the pool but it was close both days we were there due to

good and having an entrance to the pool other than having to get into it especially when you have kids to

accommodating room service even when i called out of hours.

may add a hot tub in the future. washroom by the swimming pool is closed

we traveled with kids, so access to the pool and hot tub was a huge plus

gym needs attention … dated equipment and it it’s very small space. it also needs dumbbells

hotel with plenty of facilities, swimming pool, sauna, spa and gym

the kids had fun with the robot that helped locate stuff

that the temperature in the pool was too cold ud83eudd76

cleanliness. the size of the pool is ridiculous. the gym is not equipped.

pool and the fitness room are far from top notch, but they were passable

my kids love it

another family and the hotel managed to place us in adjoining rooms which was fantastic for the kids to roam without disturbing others

gym was too small and it would be great to offer a mini-convenience store within the building

great location, very good gym, excellent view, nice heated swimming pool.

there s a rec room with pool tables, ping pong tables, air hockey for families with kids

location , room , internet , pool , gym

wifi is very slow.

there’s a rec room with pool tables, ping pong tables, air hockey for families with kids

not enough parking...and....breakfast is terrible

slow wifi.

the wifi barely worked.

wifi is veryvery slow... terrable...

wifi system wasn't working the first night

breakfast, room facilities , room service, no brish toothpaste and other accesories

quiet area outside quebec, comfortable beds, breakfast included and gym access

had laundry facilities which was fab for us

gym is too small and not well ventilated

ample parking even has ev chargers

1-2mbps), i have to upgrade to the paid version and it's still below my

we weren t expecting as many children on site as there were, it made it rather loud in the pool area

wifi is difficult to set up. limits the number of devices.

room service for breakfast

staff were good but wifi not that good srry

the gym even though it is small, it is quite functional and it is well cleaned

the room with lunch corner, that provide banquette and table was nice to have meal with the kids and play little game later on in the

bar downstairs was closed

duvet between sheets no case, pillows terrible, bar restaurant not good, understaffed

bar stools looked old and should be recovered

the pool with slides was amazing and we had fund with the kids

secure parking & easyspacious parking stalls for airport departures

kids loved the pool and wi-fi

we requested extra towels but were denied, which was frustrating especially since room service was not provided until the third day

need couple change room near the pool

everything and most importantly the little teddy s for the kids

poor wifi

loved the pool, room balcony, and great restaurants

suite was great with kids, good space the location is perfect the staff was very nice beautiful

if you have a ton of baggage or kids with you, i d recommend asking the hotel to help you reach your room

comfortable beds, nice people, excellent coffee, breakfast available was pretty good, onsite bar convenient

the room was beautiful we had a suite number 15 with a kitchen and living room area

get a drink at midnight but a lot of the places were closed so we walk back to our hotel and the bar was just closing up but the staff who was tending the bar area stayed open just to make my

superior room was huge, like small apartment with sitting area and kitchen

small, which can't be helped, but it means there is no room for a decent restaurant or proper bar (there is a small bar area but

the location is also great: 4-minute walk to au petit coin breton for breakfast, which i highly recommend

complimentary buffet breakfast was amazing

the location is perfect, hopefully breakfast will add to facilities soon

breakfast included must pay $10 no thermostat control in the room, not the biggest deal, if you

had a nice yogurt parfait and a coffee, perfect breakfast

don’t miss visiting the museum of civilization liked the coffee bar at the hotel

the attic was large but cozy, exposed beams and stone walls- with a full kitchen

a lot of things in this hotel are self-serve (like the wine bar - actually pretty fun

and the lady that works in the kitchen was very nice, she helped me with french so i could use an app for street parking

the coffee/espresso bar was very convenient and appreciated

location, clean rooms, very good breakfast (kids 5 and under breakfast is free), helpful staff

come back in the middle of the day during cold/rainy weather to take a break at the pool with the kids

with a baby, 2 kids and a stroller it was a little difficult, but staff was awesome placed us in the front of the

good location! very clean, stuffs were nice. gym is big and nice.

nicely sound proofed and a lovely pool that the kids really enjoyed

in mind it is not for old age people, people who are unfit to climb stairs or people with little kids who find it hard to take up and down their stuff through the stairs

might be suitable for kids on school trips, but not ever recommend this to anyone else

sorry it just the kids that ruined my stay

noisy when your next door is a family with kids

the hotel’s restaurant offers a terrific breakfast and lunch and several spa services

the atmosphere, the silent breakfast

we're not given info on spa services

the hotel’s restaurant offers a terrific breakfast and lunch and several spa services

breakfast was excellent

restaurant, gym, pool onsite. close to shopping and other restaurants

pool was great

breakfast was your typical breakfast compared to others

very comfortable beds ,very clean room and the breakfast was awesome ! exceptional value !!

breakfast was awesome, free parking, the gym and overall the hotel was great.

we sent out laundry with good results

we got a room upgrade, early check in

not sure about do they have bigger rooms for family and kids

there is a (very, very small) gym, which we made use of and a spa (which we didn't make use of)

useful gym with treadmill, bike and some dumbbells

the hotel has laundry machines for guests to use, which is a nice feature

i do believe they are building a restaurant and a gym: then the hotel will be a 10/10

no restaurant and laundry service in the facility.

no gym.

a bar in the property would be a great future addition.

small congested room and bathroom, housekeeping facilities not available, minute gym, difficult to get uber or taxi, receptionist available only for limited hours

added bonus is the hot tub and gym on the terrace

location is great pool, rooftop

staff, facilities : room, gym, spa, breakfast room

only at 8:30, which is rather brunch) - smelly appliances spreading chemical smells in gym and spa =, causing nausea

room service , the place looked old , the room smelled like close in

ordered room service and the person who brought the food gave himself the right to give him self a rip of

absolute favourite feature for the kids (and their stressed

d their stressed

3 kids, myself and husband were all very comfortable with a double queen room

good breakfast, variety

the breakfast in the insulated bag that was left on the door was fantastic

mini bar well stocked and spirits available to buy in bottles

nice bar and hapoy hour

cool/funky bar downstairs next door

the window seats at the bar overlooking the street were the perfect spot to wind up the day

close to everything in the old town, comfy bed, restaurant and bar on site.

great location, has a great bar and restaurant

we were upgraded to a bigger suite and i got to do my laundry

the bar and restaurant are closed until spring.

room service was great, staff polite and the room and its views were something that everybody

excellent staff allowed me an early check in

my kids love it so much

arrived there a few hours early and there was no room available for early check in

the indoor pool was a big selling point for us staying with kids in the winter time

room service earlier like..9 am .. no ac was working.

there is an adjoining bar but it wasn't open

minimum room service

no daily room service

hope breakfast and room service was available

would be better if they have towels at the pool and the fitness service could be available 24 hours or at least from 5 am to

breakfast was great, my kid loved the pool and the rooms were clean and very comfortable !

king bed, jacuzzi and a fireplace in the room plus a waterslide in the pool, the kids love this place

pool and spa was nice and clean, the breakfast was very ok with toast,yogourt,cereales,beagle,

and spa was nice and clean, the breakfast was very ok with toast,yogourt,cereales,beagle, coiffee,juive

we walked to the strom spa from here

there was no overhead light in the kitchen area

rooms with fire place and own outdoor spa on private deck overlooking old quebec, kitchen facilities, great breakfast, amazing staff and

ours had two levels with a fireplace in the living room, a small kitchen, a huge bedroom with large ensuite

we had the junior suite with spa at the balcony and it was great

gym is very cramped and not enjoyable to use.

self service wine bar in the lobby was a nice touch

nice little gym

we are grateful for the early check in, our room was ready earlier and we could enjoy our stay even a little bit longer

spacious bedrooms and comfortable beds! loved the self service bar ;)

enjoyed a spacious suite on the fourth floor

city, it was really expensive and not of good value for us- we didn't need their parking service, room service or other fancy services they offer

the amenities were plentiful, whether it was the well-stocked kitchen and laundry to the unexpected additional half bath

location helpful hotel stuff free coffee and water comfortable clean cute room good atmosphere early check in l occitane (shampoo conditioner body

they also have an amazing restaurant attached for room service

it sounded lovely but we had three kids with us and were only there for one night

gym and sauna great

better airflow in the gym

free parking and really nice gym

and the service for the young kids

well stocked minibar in room if you wanted a drink or snack

i like having a mini bar in the room although we didn't use it

, the comfortable bed, the room service staff, the coffee

hotel with nice services like a bar and room service

however, as people who need fitness facilities while traveling we thought we should point out that the ones at le germain are