also the receptionist changed my room to first floor by the pool upon request

they went through a 20 min laundry list before we even got into the room

no wifi

they have a spa and the pool and jacuzzi was clean

how close the parking was to the rooms

the breakfast, the gym, the wifi

wifi wasn't working properly and the room service wasn't reachable

was a little dated and run down - pool lounges broken, gym equipment old and room was not very

really enjoyed lounging next to the infinity edge pool with a bar drink & watching the sunset

the breakfast was fabulous and the service was magnificent. the ocean view was wonderful.

older hotel but very clean!! love the bar and pool!!

location, pools/jacuzzi s and poolside bar. parking is easy and views are great.

the down falls that i saw was they only have wifi in the lobby or by the pools.

they have a bar by both pools

the walk from the parking was difficult - down two sets of stairs and then back up two other sets of stairs

pool was freezing part of this hotel is condos for owners

there was no towel service on pool area. people leaving beer can around jacuzzi and trash.

room was very nice and comfortable, the pool area was great except, the towel service was poor, needed more attention, and people leaving

cotinental breakfast was good also

the front desk ladies (am & pm shift), the waiters/waitresses and the restaurant’s captain and bar tender make feel welcome and are very polite and friendly

2 private beaches, bar overlooking water

the pool could use a little make over, the jacuzzi does not work.

was very comfortable a local bar and restruant on premises with a spa my wife enjoyed very

the restaurant and bar were super yummy too

that there s no trash cans in the rooms or outside by the pool.

we just wanted some lunch by the pool

pool waiters had great service also

it was very relaxing and quiet when in the room and even outside by the pool

room with a family/loud kids

i love this hotel and the spacious grounds with multiple large pools and large spa tubs with various temperatures

every think i love it my kids were really happy

*room had good a/c, was big, had a kitchen, and a nice balcony

cleaner hotel with options for food, drink, spa on site.

the pool is amazing and the fact that you can just walk to the beach

they are more like for kids

the property me and my family love how clean and very taken care of we are as guests also the parking is very safe

they are more like for kids

the breakfast was good, but they had only one option ud83dude15

breakfast and room

last time i was here was 5 years ago and breakfast was included but not anymore

fast, ( when you receive an email to confirm reservation, call the hotel) loved the breakfast ,pool and staff all super friendly

breakfast was great!! overall i really enjoy staying there.

location, how clean, the assistance, they have hot water, the have a bar and restaurant, front desk customer service, the pricing

great place for the price and extremely safe for kids and kid friendly. español tv only though.

the pool is small but very good for the kids

the room is new since the hotel open in september 2016, my kids love the pool also

the breakfast was very good and well made. the rooms seemed well cleaned.

bigger gym heated pool

hotel has a restaurant bar great people, good food, and beautiful view

the lady in the lounge bar was rude

the food and service in the restaurant/bar was stellar

the food at the bar and restaurant was amazing

the lounge bar was also fun, and the bartender, miguel, made a yummy margarita and whiskey sour

kitchen was a little small

property does need a little refresher with the pool and hotel room decor but if you can over look a small pool and old decor- it’s perfect for a

asked for kitchen but there was no pans ir cookwarr

kitchen needs some updating, but it had everything necessary.

pool is somewhat small. wish it was a little bigger.

early check in, clean, mall across the street, liquor store around the corner.

its very clean and breakfast is great

breakfast was great

there's a casino here, there food was amazing.

from checking in to the goood breakfast this hotel is great staff friendly

breakfast was really good - fruits, veggies, meat and all dairy cereal and breads

beatiful breakfast

the breakfast was great 10/10

have more breakfast options available

it was so stressful to be witinh with kids in

covid-19 precautions, room, pool, restaurant food was delicious.

kids, the space and the golf course are nice

pool & jaccuzi closes too early, could not relax in the evening, the guard threw us out at 8:30

room,quite,and the food was excellent a little pricey for kids but good

wifi connection wasn't consistent but it did not bother me.

attempted to order room service, but there are no restaurant menus in bedrooms

needs to improve on room service overall really good costumer service in the reseption.

enough lighting, no big mirror only a small one in the bathroom, continental breakfast is a joke, room service is ok but they give you plastic cutlery

also room service was great

i called room service and the receptionist said it was only him working so we had to wait about 3 hours for

service was incredible. and the food and bar was great. enjoyed the live music.

wait is too long and room service is serving very bad food and took too long to get our dinner and it was cold

sergio: brought us our room service meal

powdered creamer for morning coffee oppose to liquid at room service wake up call.

that was a bummer for my kids

swimming pool furniture and floors from winds picking up clean dirt from surrounding greenery

location, freezer/micro, pool, gym, breakfast

with parking inside, it felt very safe

close to malls restaurants casino. security guard was present in the parking lot. friendly staff

rooms were clean, a/c worked nicely, kids loved pool

a swimming pool and a great vie of the golf course

is my family s favorite hotel in tijuana, my son loves the high building and the views of the golf course are perfect

great pool with spa & cabanas, walking distance to a walmart, shopping, pharmacy, and a really delicious

great view to the golf course

room mas big clean loved the hotel even the casino is down stairs

dosnt has room service.

it's unbelievable that a hyatt hotel has no restaurant, no room service, with a first floor lobby area that is really

the gym and the breakfast was great!

very clean, excellent breakfast.

also hot food can be bought at the bar which minimizes not having room

kids really enjoyed the pool and it's perfect temperature

pool area

to get a capable computer techie on the phone, to solve help w/ a peculiar question about the wifi

staff were all really nice and friendly the night bar tender was an amazing guy

bar tenders were awesome

the front desk told me that breakfast was included, but the restaurant staff told me my room was not

the pool wasn’t available

the pool looks awsome

pool can be cleaner

breakfast was delicious and staff customer service above expectations prices and service was

service at the main office as well the restaurants with room service everything great at all

also the room service was super bad: the forgot requested items and brought them with in half hr apart from

room service is offered, but there are no menus in the room, so not sure how you're supposed to

everything the prices the room service

cold desk staff, didn t accept cards as payment for food in house or at room service

no laundry room. the shuttle service was absolutely horrible.

we had the continental breakfast and they had a good selection

breakfast was delicious and staff was friendly everywhere

need to ask for permission to enter the mediocre gym

i did not have achance to take breakfast.

i liked the location, the cleanliness , and the breakfast buffet was really good!

varied and tasty breakfast, nice comfy bed!

it is a great hotel, with all the perks, such as a gym, restaurant, bar, gym, pool

dirty old rooms, wifi was in and out, unable to receive phone calls.

the excellent service from the parking attendants 10 plus!

especially when you get to the pool area

had an amazing time at the the bar and restaurants

friendly staff , great restaurant and bar , clean , beautiful gardens / pool

breakfast its always great and service excellent, i stayed here every 2 weeks and have no

great rooms, clean facilities and excellent staff and continental breakfast!

breakfast was good

rooms were great...staff was amazing...breakfast was excellent

breakfast was very fresh and tasty with a large selection to choose from

was great super clean friendly staff reception was super nice and their room service and housekeeping was great will definitely stay here when traveling to

no option for room service for lunch and dinner

the staff was amazing and so was the parking structure attendant

the drinks at the bar were not pricy at all

great staff. nice rooms, gym . breakfast was included. nice safe location. would stay again.

the room service menu has several healthy options

parking is in the lower level of the hotel with a friendly attendant 24 hours

the sound penetrated our room that sat above the gym and woke us up really early to a type of hammer sound

good breakfast and the location is really good, with the mall close and the grocery store too.

nice clean hotel, good breakfast

also the complimentary breakfast is a plus and after 1pm they stored my luggage while i went out to kill time cause my

breakfast was wonderful, and i loved the inclusion of weights in the gym.

gym would be nice to improve equipment

great, close to all good restaurants and the bar and live music at the hotel.

i wish i had the time to try out the bar that is in the lobby downstairs but unfortunately didn't have the time to do so

beautiful hotel and great room. very good gym as well.

spa was awesome now they really give you your money's

i like how they offer free breakfast in the mornings really good by the way !!!!!!

some renovations, everything was up and running including a hot breakfast bar and guest laundry

unprofessional roomate was suppose be ready at 3 and was not ready til 4 then ask for late check out they say no plus never answer phone on the

breakfast and very nice staff

breakfast was poor

make people aware you have shuttle to airport.

it was near the airport and had a free shuttle to the airport

they also included a free breakfast for the next morning and it was buffet style and very tasty

very good fitness suite/gym for a budget-priced hotel

we need to sit down and relaxing to finish breakfast

room service was prompt and very good

appreciated the fridge, hot breakfast, early check in and free shuttle to the airport

unfortunately the shuttle doesn t start until 5am so had to call for uber but that was quick and easy

the pool was not so clean. water was cold.

the hotel is very close to tijuana airport and has a shuttle service to the airport

breakfast was different than what i was expecting.

room service was amazing

location and friendly staff and breakfast

service is the best, especially hotel employee from the breakfast buffet, she is attentive and polite

maybe more options for breakfast.

nice place to stay with a swimming pool included. closed to all restaurants and stores

will demand refund we have to leave earlier we could not sleep slamming doors kids running all night in the whole way not safe place at

staff very friendly, room service excellent!! clean rooms.

nice staff, good wifi, comfortable bed, good shower, nearby restaurants, taxis available.

the employees restricting beverages near pool.

this is a great place to stay it has free breakfast

great staff good excellent breakfast has a variety of everything very clean and has security at all

breakfast was kind of a joke. no storage in the room. no safe in the room.

breakfast it s excellent and location as well

boring breakfast, but you have four kinds fruits, oats flakes, corn flakes, milk, toasts, jam, honey,

there was a restaurant and bar in the hotel

comfy, close to everything, easy access, free parking, excellent breakfast.

breakfast was great

although it was very nice place to stay it was such an extremely high price and no breakfast for that price of $--- us dollars

breakfast was really good and the service was excellent

no pool and the cost of the spa facilities.

during the week great value , free parking , free breakfest

food imi had room service and the food delivered from the restaurant wasn't cooked ny steak was raw

close to every where i wanna go, breakfast included and parking

it is centrally located with parking for over-sized vehicles

the website stated there was a restaurant and bar onsite but when i arrived both were closed.

covid-19 conditions, bar and restaurant was closed.

no restaurant or bar as both are closed at this time.

staff, excellent maid service great restaurant and bar with sports tv sunday buffet was

there is a attached restaurant and bar with a very nice balcony with a view

no parking

it's a 2 minute walk to our new favorite bar in centro

parking

clean. the terrace. room service

the rooftop restaurant has a limited menu, and room service is disappointing