breakfast was great, the pool was the perfect size for my 5 year old and has a great

wasn't until after we booked that we realised breakfast and pool, gym etc wasn't open and no discount for missing out

staff and place was very good. only breakfast was little poor

complimentary breakfast was good, 24-hour tea/coffee station in lobby

the pool and gym. very nice, people were awesome

the pool wasnt open, still working on getting it to code.

toilet belongs in a preschool for little kids, not in a motel, especially for seniors also need to have a handrail by the

we asked to be moved to a different floor and we were told the kids playing in the hall outside our door were actually staying on a different floor

free breakfast was delicious

very clean. very efficient staff.great breakfast. would stay again.

pool and gym were clean - hot tub was in need of cleaning

is the best place of our trip with 2 kids

great staff good breakfast spacious rooms pets allowed .. my go to hotel in edmonton

3) we loved that we could use quest laundry (2$ for a load and dryer) - so i washed and dryed all our clothes for 4$

my grandkids came over and swam in the pool and really enjoyed it

the kitchen

breakfast was excellent

the kids loved the pool and we all slept great

our studio included a nice dining table with kitchen appliances (full sized fridge, microwave, dishwasher) as well full kitchenware

nice little kitchen area , comfy beds nice pool area

parking was limited

parking space was very limited

the staff is very helpful and friendly, the room are very clean and comfortable, and the breakfast was great

from the front end to the staff in the breakfast room they were all

stayed the hotel was filled with kids and all you could hear was them running around all over the gym is horrible the treadmill is old the bike is

no room service

for a unit with kitchen and laundry - there s was no dish soap/sponge nor detergent

a little small with all the shelves removed, parking late at night was always hard to get near our side of the hotel

sofa is very nice, desk is great, love love love the laundry en suite

i asked for an early check in and they accommodated this no problem

check-in, staff, room, gym and check out was all good

pool wasn’t open but that’s okay cause it’s covid!

and spacious, we were disappointed that the hot tub was closed, as we booked the hotel for the pool and tub

really liked the gym, pool, hot tub, staff who let me use their computer for microsoft word, location, the rooms) i got

carpet was old and not clean, the gym had a foul smell

it is neat and tidy with nice breakfast

love the gym, i try to go there every day, the clean pool and hot tub

gym, they changed the breakfast a little every day which was nice

extra pillow and breakfast free

breakfast was awesome. room was big . everything available.

they made an exceptional and gave me breakfast to go at 4am

orange juice with no sugar ie proper orange juice not orange cocktail pls add exercise bike to gym room

had to call the housekeeping to clean kids’ room and they did it right away.

they have free shuttle to airport, warm breakfast and parking was cheap while we were away.

pretty good breakfast. it was also close to the airport.

the pool was warm and nice to swim in

good tv channels and ample easy parking

great for family with kids

could hear some noice and kids jumping from the upper floor, or might be from the room next door

were shocked to find out the kids ate free at the restaurant here no matter what meal

quiet. very clean. lot's of parking.

location, cleanliness, comfortable and breakfast was delicious

bad, but i was just wondering if there's any way possible to add fabric softener to the towel laundry, towels are always nice and clean but they are a bit rough to the touch on ones gentile

the beds, breakfast, bathroom, everything !

easy check in - accommodated late check out

broken coffee machines - had to ask if they can bring us room service - coffee - instead - had to go to nearest starbucks for 1 small complimentary

we had dinner at the bar

due to the circumstances, we got room service which was amazing

great food and room service staff very professional and helpful

room service took a long time

montana’s restaurant on site. nice little bar that’s just rowdy enough.

room was clean, bed was very comfortable and gym was adequate to get in a short workout

pet friendly and the pool is

everything u can dine in swim have a bar for drinks didn't habe to go anywhere

parking, airport shuttle, restaurant, pub, pool, and good rooms all in one spot.

very nice staff. the room is clean. the gym is nice.

would be better to have a protein bar and piece of fruit or arrange for a hot breakfast served by staff

good pool and hot tub

kids running around and getting breakfast with bare feet and nothing said

the kids loved the pool and hot tub

close to the airport shuttle service

there was 1 kids channel that only played cartoons half the time. could use atleast 2 channels.

very cozy place and a nice pool for the kids.

because of covid the normal breakfast area was closed. disappointed but i understand.

breakfast & shuttle bus

comfy room, gteat size and shuttle to airport and parking for car..

spent 2 hours in the pool and hot tub

the pool was smaller then i expected.

clean ambiance, lots of treadmills in gym

location to the airport when taking a shuttle, great restaurant and pub on the premises, clean and roomy

was not notified of free wifi.

nice to have bar and restaurant onsite with good breakfast

comfortable bed and pillows. our room was very spacious for our kids and dogs.

used the bar it was ok

the online description said there was a pool but there isn't one. kids were disappointed.

used it for room service

ar pool)

my only complaint is the cost of the pet fee. standard seems to be $15-30$ here is was 50$

i enjoyed the check in process, the receptionist was nice, and allowed me to do a late check out since i arrived super late at night

not much of a fitness

the hotel has a indoor pool

free breakfast

pool was cold

great breakfast choices

all the shops and restaurants are very close by easy access to all needs no microwave in the kitchen

free shuttle from airport.

location was perfect near the airport because i had to take an early flight in the morning-shuttle service was excellent

clean rooms and great breakfast

staff was great and shuttle was on time and ride was so short to airport

breakfast could be made better.

the room was clean and quiet but the wifi wasn t really good.

proximity to the airport. free 24hr shuttle service to the airport. very helpful staff.

noise level when you need to get up at 3am for flight & people aren't considerate with kids or adults when they arrive late & are catching elevator nearby or in hallways etc but not

the breakfast is only continental. how i wish it s a full breakfast.

spa bath was great, albeit a little unsafe getting in and out of.

location near airport, huge spacious room, excellent breakfast, great to have pool/gym

shuttle pick up at airport was slow.

came in around midnight, and the shuttle was prompt when we called

excellent continental breakfast, loved the way everything was layer out.

hotel is aged , old carpets and bathroom; but what i didn’t like the most was the unreasonable pet fee

excellent pool and hot tub area as well

the continental breakfast could have had a lot more variety.

free breakfast was superb

awesome breakfast, friendly staff, comfortable bed, clean room, good price.

convenient location. near airport and great shuttle service.

location next to the airport, along with a good shuttle service made this the right hotel for me

late check out very comfortable bed

staff was very helpful. they offered a complimentary airport shuttle even after working times.

i also noticed there were no towels for us to use, while we were leaving the pool

the pool and the surrounding area was

no big pool for the kids. train rail nearby. junior suite only one every floor.

paying a delivery fee for room service

additional charge for parking. breakfast options need to cater to vegan/vegetarian guests.

the distance to the airport and the shuttle service to the airport were also

the room was very clean and the beds are comfy. breakfast had a good selection.

easy access & the gym facilities

room was very clean and spacious, beds were comfortable, very friendly staff, wifi speed was good

they have a free laundry machine in the basement next to the workout room

the hotel even offers complimentary guest laundry

better wifi and device outlets

was great to have free shuttle to

the room was very spacious and had a small well equipped kitchen

we enjoyed the breakfast provided and our shuttle to the airport

close to airport and free shuttle to airport

we usually leave before breakfast, but coffee is available in the room or lobby

there are a lot of stairs to get into the pool area. it is not accessible space.

no restaurant or bar open at facility

whirl pool could have more pressure on jets did very little to ease my back

loved the bar and the service there

were friendly, bed was comfy, pool area was nice, parking was easy

the gym is great, although with the pool, is isolated in the basement.

very nice hotel ,excellent service,everything is well ,gym is big ,and swimming pool for kids

large spacious entrance, gym, pool

excellent property for the price, full size gym and a nice sauna. throughly enjoyed my stay

the pool in the basement

food from room service was fantastic

nice room. nice gym.

i like the parking lot very convenient and the pool is very nice.

the hotel was very busy with kids sports teams, they managed to do a very good job of keeping the teams separated from the other

connection inlet by the desk didn t work in this room to my disappointment, however the wifi was fast enough

excellent bar and restaurant

my 90 year old mother and i decided to have a drink in the lobby bar and witnessed absolute chaos

no pool facilities:(

close to the airport. free shuttle

no pool :(

plan to use your exercise facilities more often in future ample parking

swimming pool is too cold, kids can't stay too long.

icy parking lot. very treacherous.

or 5 times this summer at this hotel) r torn with holes and room service didnt cover the food when brought to the room a little

no kitchen items and hard to have food in the room

room conveniently had both a bar sized fridge and a

only complain here is the the restaurant and gym was closed due to renovations

would have been nicer with the pool they use to have lol

the hotel bar was closed on sunday as was the restaurant!

also a pub/lounge so you could have some drinks and shoot some pool if you

big rooms and quiet. relaxed properly. wifi was awesome. kids loved it.

clean, convenient location, great included breakfast.

has infrared sauna included in price and gym

nice breakfast included too

gym was also perfect and breakfast

various recreational facilities are inside the mall. very convenient! kids had great fun!

nothing well maybe except kids should be allowed into the bar in the hotel if we’re

for shopping at the mall and going to the casino at night

the jet spa bathtub was awesome. the bed was super comfortable

loved location for shopping and water park

the italia restaurant in the casino the manager, shelby, made our entire dining experience unpleasant and traumatized us

with all of the construction, taking place, handicap parking stalls are quite limited

the bed was not very comfortable, the pool looked not clean.

the parking.

stayed for the casino

i had to leave early so i couldn’t enjoy the breakfast .

highly recommend if you need a place to stay in this area with a kitchenette

was amazing, clean room, nice staff , the morning breakfast and the great price, your place and location is so nice, and lots to do in the area

paid 115 for a spa tub room

it had a full size fridge and a cute kitchen

the breakfast was excellent

great pool facility with very fast water slide

almost everything. rooms were great. beds are comfortable. breakfast is awesome.

that it was close to everything also enjoyed the pool and breakfast

all good. rooms not very sound proof. shuttle on time

the breakfast was good but could have had a bit more variety, especially fresh fruit.

because of covid.no free breakfast.no hair dryer in room.

breakfast options were limited.

great breakfast in the morning that we all liked

breakfast was good!

the restaurant / gin bar downstairs is fantastic

welcome excellent and really friendly, complimentary wine & cheese in bar between 5

there was no bar in the hotel due to

the room was clean, the bed was super comfortable and the coffee bar was fun - the wine and cheese tasting was fun, relaxed and very much appreciated and the

helpful and made us feel very special even when we were disappointed with the closed wine bar and closed breakfast buffet due to covid concerns

kitchenette is a real kitchenette, not a microwave and a coffee maker, on the university campus,

we had a one bedroom with couch and kitchen

it has a small kitchen with microwave, stove top, cooking pans, coffee machine

kitchen allows one to stay for a few days

spacious room, clean bathroom, big bed, restaurants and cafes on the ground floor, gym

breakfast is good with some varieties

breakfast is great like the late check out at noon

location, breakfast and staff

breakfast could go till 10 am. maybe 5th

clean excellent location, excellent staff, wonderful breakfast

clean central and great shuttle to airport

bar nice staff excellent service and so helpful

the shuttle service to the airport made picking up our daughter so easy

the comfiness of the beds, the gym and the cleanliness

my shuttle driver, achmed, was very delightful!

stuff are excellent and friendly, the location is near to west edmonton mall and my kids were enjoying the

nice new hotel, very spacious room and bathroom. kids loved the pool too!

it was a great stay, bfast, fitness gym

pool could be warmer

it would be better if there is a shower cap or laundry bag in the rooms

level was low first answer was no we can't

hear our neighbors laughing and louder conversations through the night

laundry and dry cleaner which is important for families

were put in a pet friendly room which smelled really bad, and it was near all the maintenance and laundry

young kids running up and down late at night

no pool

lots of parking with powered stalls

only 1 laundry room , 2 washers and 2 dryers which are quite old

operated laundry was fair price and the front desk supplied detergent and dryer sheets

the only negative was that wifi was not up to par in this particular room

parking spaces very small

room was good,however, parking was very bad

rooms were clean and comfortable. breakfast was good and kids liked the pool and hot tub

a room with kitchen, kitchen had nothing; had to call front desk for them to bring a tub of dishes up

the whole pool area was well equipped as was the gym

the complimentary coffee/tea bar was lacking and some breakfast items were blah but that's about it

if the bar would have been open a little later.

laundry facilities available

nice options in the gym

breakfast

pool was great for the little kids

the breakfast was awesome, the coffee stations, the customer service, and the room.

the suite, the air conditioning, excellent service, price, free wifi, breakfast, would highly recommend

i loved the free breakfast

pool is open til midnight if you wanna chill in the hot tub before bed

we had drinks at the bar but the staff were unable to make a martini.

the pool is a little bit small

staff , location and service at the bar and restaurant

clean hotel with a nice gym and pool

hot tub, pool, staff, comfortable bed, overall clean

breakfast area is quite small for the size of the hotel and kids shouldn’t be allowed to serve themselves

were kids running around in the hall after midnight

my kids had fun with the game room

they also have a gym and pool fo their guests to enjoy

the candlewood cupboard , the gym and pool area, breakfast in the morning was great as well

were large and had grab bars by toilet and in shower which we needed, grab bar by coat rack was very handy, beds were

had everything we needed, and complimentary breakfast was very good

pool was great for 2 small kids

the complementary breakfast was delicious with food variety

were comfortable and the included breakfast bar was very good

location was great, pool was great

was clean and fully equipped for our stay, the hotel offered all the necessary facilities (like laundry and etc) and there was also a nice pool+gym

no pool openud83dude25

no breakfast. pool could stay open a little later as quiet time is not until until 11pm

cleanliness, laundry room

yout, beds and pillows, delicious breakfast omelette station, organic toiletries), studio kitchen, tv options, modern

we got a big comfy sectional in the living room which kids loved it

pool was cold

ev charger in underground parking which was a main factor in booking this hotel

they offer you an omelette in the morning because a food bar would not be acceptable during covid and it was very tasty

pools where always full of kids even after 20 pm too noise ddnt even get the chance to enjoy our anniversary

chlorine smell was very powerful when we went to the pool

the “gym “ was located in one of the hotel rooms, very tiny, a few dumbbells

top notch gym

the pool needs to be warm for the kids

late check out

beds sucked and bar was sub par.

there’s a bar with vlt’s and off track betting if you’re into that sort of thing

was concerned with noise at hotel has a game room (not sure if this is a vlt bar or what) but no noise came of it

the room service took over an hour and it was cold once we received it.

were put in the guest tower in room 586, room size was large with full kitchen

liked the 2 separate rooms with a small kitchenette and restaurants within walking distance

the floor had not been vacuumed and we wiped the whole kitchen down with soapy water ourselves, as well as the bathroom

only thing i didn't like was that i didn't realize there was no laundry detergent available for the washer/dryer until after we had returned to our room

the breakfast is ok and the frontdesk staff are pleasant

the kids loved the pancakes and eggs

room, comfortable beds and good wifi

ample parking, we were able to park against the building close to an exterior door near our room

the wifi is not good

one bar of soap only and half-full shampoo pack

there is a bar on site with vlts so that was great

need grab bar in bathtub

sketchy being in the back where it's not as lit at night along with being the entrance to the bar and a liquor store across the parking lot

also being able to have early check in time and they accepted dogs

the pool was under maintenance. was looking forward to tske the kids swimming but didnt happen

i was traveling with my 2 young kids and they were excited to use our vouchers for a nice breakfast the next morning at the hotel

took ten hours to fix fridge. kids running in hallways. the room over us very noisy.

the pool was great for the kids

kids enjoyed it, staff were great to work with

parking was overflowing not enough handicap spaces

clean and new hotel with a nice swimming pool for the kids.

hotel is very clean inside, the pool area was nice, the staff was friendly, and we were able to get an early check in time which

friendly stuff and nice gym

kids liked the swimming pool

front desk, housekeeping and room service staff were smiley and friendly, except a few at the front desk did not look to be

friendly and accommodating. clean and bright room. good size too. room service was great!

liked that the gym facilities were open 24hrs

room, very clean, restaurant convenient excellent menu reasonable prices , free parking, in quiet

breakfast was not included for the price we payed and the bar closed at 11pm on a saturday night

called in room service quite a few times, no answer so i had to go to front desk to grab stuff

hotel has a pretty awesome waterslide which empties into a small warm pool

they accept pets for a pet fee of $16/night

ample parking space

breakfast had good variety, but breakfast room is way too small.

the description said that there would be kitchenware in the kitchenette but there wasn't.

food items were also very well marked in the room service menu and at the breakfast bar (for those with sensitivities etc

was charged for something from the mini bar but we didn't have anything

we did not get any sleep and were too tired to complain, and did not want to wake up our kids to do so in the middle of the night

more importantly, i picked the matrix for our trip specially because there was a hotel bar where we could relax close to the hotel unfortunately the bar was under renovation and we were

it also had laundry which we used twice

plenty of room to spread out, the kitchen was so well stocked, the beds were comfy, the bathtub was phenomenal for a soak, and the in

fitness centre small but ok

we arrived early and our flat was ready

suite, close to save-on supermarket and restaurants, room clean daily, laundry, tv in all rooms, equipped kitchen, 2 bathrooms

breakfast was absolutely delicious and perfect

called early in the day of check in to confirm still arriving on time

wifi was practically useless

bar downstairs was quite loud, but it wasn t for too late

the bar next door also has great food and friendly staff

would be nice to have a few more muffins and cookie options for the kids

fine, varied continental breakfast

the breakfast is excellent

wifi is temperamental thus can be very frustrating.

the wifi wasnt working at all. i couldnt connect to the ihg wifi that was given to me.

they took the time to answer my questions and helped make my stay even better with the late check out and being able to park my car in their garage after

was broken, no free shuttle as advertised, gym too small, no business center, no room

gym equipment and tv not all working. no fridge in room

location, convenient, clean, everything you need including a small gym, right downtown, at a very very good

the room is quite spacious considering us and the kids

they allowed us to do a slightly early check in and have late check out times compared to other hotels

in centre of downtown, good river view, and 12pm late check out which is quite good compared to other

good location, arranged an early check in.

the breakfast is also expensive

we had early check in

the gym was great and fully equipped

the pool was not available for use. this was the only down fall.

the views and leisure activities. pool and massage was too good.

beds are cozy, coffee in the room was great, spa supplies provided in bathroom.

the hotel grounds are pretty and there is a gym and a pool

reasonable good room service but a limited menu

i asked for early check in they upgraded me to a room with a beautiful view and two queen beds instead of my

staff at bar and evening very friendly

had a wedding to go to the afternoon we got there and the staff made it possible for us to get an early check in while they were fully booked the evening before

did not like to have to pay for parking, not being able to order room service, very small bathroom, no towel hangers ,and countertop space

the pool is 24 hr and they even have fresh warm complimentary cookies

my kids loves the swimming pool and how soft the blankets were

like about this hotel location and bar it s very specious

along with the swimming pool, wish there was a hot tub.

and in the three nights we stayed there one elevator was out of order twice no hot tub, but great gym and nice

clean, large and spacious room with kitchen and a. excellent breakfast!

kids loved the pool it wasn't too cold

we like the large suite and breakfast. also laundry facilities.

was so happy that there was a proper, hot breakfast with additional options

kids loved the pool

breakfast was nothing short of fantastic

the pool was nice and the selection of gym equipment varied and clean

breakfast was very good! we had the omelette and the chef was friendly and courteous.

no gym and restaurant facilities

amazing staff, cleanliness, great breakfast, family-friendly activities, comfy beds, netflix!!!

one night kids kept use up to midnight

get room service was a 4$ charge and 18% gratuity, no designated smoking area, jetted tubs when turned

good gym, awesome staff.

were expecting a pool for our kids

the pizza we ordered from room service was delicious

there was no indication that there was ac in the gym so for our work out we were very very warm

otherwise, there is nothing else to mention here, except maybe that i would change the soap bar from the bathroom with liquid soap, as to me that seems better from an environmental

the pool and hot tub were nice although the pool was not labeled for the depth in anyway

helpful, friendly staff. swimming pool was great.

gym didn t have a weight rack. but otherwise great.

was dirty, fridge in room did not work, very dry for breathing, staff at the hotel bar not friendly

by that time we just got room service

spa wasn t available during my stay

wow stunning beautiful view from the pool & hot tub , best staff & best customer service , modern high quality hotel , very very clean

service at the lobby bar at 10:30pm was horrible

no wifi

were super nice, hotel was super clean, incl breakfast spread was amazing both days, gym and pool and hot tub were clean

the gym equipment is a little outdated

breakfast was phenomenal as always with good coffee

room service

being placed in a room directly across from the elevator and right next to the hot tub and 24hr gym

nice clean room. lighted makeup mirror. room service was prompt, the food was hot

could order it to my room, open late too, close to everything like malls, really liked the snack bar in the lobby

no one answered the reception phone or room service phone

the only thing i would want would have been a paper room service menu instead of a qr code.

loud noise from either the pool or the bar im not entirely sure

good location. i didn't have breakfast as i was scheduled for surgery.

staff were super friendly,bed was comfortable, breakfast was cooked freshly, excellent value.

great breakfast

coffee was weak at breakfast.

but most of all the staff was out of this world and super helpful with whatever i needed or my kids needed while we stayed

at least room service is provided upon request.

they don't give a kids menu in room

pan handlers in the parking lot

kids loved the pool, our room was super comfortable and everything very clean

staff, breakfast, room was comfortable, had a microwave and a fridge, restaurant and bar connected to building

lg parking area, restaurant next door, liquor store and gas bar right there

we were happy when we asked for a late check out

i liked that there was a bar and a restaurant attached to the hotel

laundry

the spa room

parking was easy and free

spa room

room 343 was very noisey and could hear everything from the pipes to them doing laundry all night long

the piano bar was amazing

beds and bedding were very uncomfortable there was old food in the fridge there was no gym facilities that were

helpful staff, free laundry, ample parking, perfect location for our needs.

one laundry machine available at a time, in the 6 nights i stayed, never got a chance to use the

it's was very hot in the rooms had to open the windows and gym did not work properly.

there is no bar in the bathtub for me to hold on to when having a shower so i didn't have one

we had a sad view of some construction and a vacant parking lot but overall, would stay again

not enough handicapped parking stalls

the food from room serviceg

beds were comfy, your meal room service was yukky

would rather have been in main building had room service and food was not

good price with excellent hotel. the staff is nice and there is a nice bar at lobby.

i enjoyed a after work pint bar staff and prices good also

the seam room and gym were good also

glad for a restaurant on site and able to get a work out in the gym

was very friendly nice that there was a restaurant and bar on the premises made it very