pool closed too early in the day

shuttle service to disney park is not helpful since it is departing to hours that don‘t make

breakfast in the morning was the deciding factor in staying here

laundry faculties was convenient and the continental breakfast was delicious

we appreciated the laundry service (3,50 usd for washing or drying, by card) and the simple but hearty and complete

they do offer a shuttle to both parks too

everything was great. didn’t have breakfast because $15 pp is kinda steep.

room service

there were nosy kids running in the hallways but that s not the hotels fault

shuttles were not comfortable - leaving very late in the morning and coming back very early in the

the facilities - pool, gym, beautiful area

waterfall in the picture has been removed for the last year kids were a little disappointed about that but got over it real quick like

clean…location…love the concept eg apartments…. balcony… lake ..gym

facilities are amazing: gym center, business center the play room and the pool are incredibles

pools had ample sun loungers and our 2yo particularly enjoyed the splash and jungle gym areas

only neg was the lack of kitchen stuff to use

all the amenities for cooking and doing laundry

love the room service is not too expensive

the pool area was lovely, it was very relaxed. it was handy having the kitchen area.

how clean it was, the pools were great and warm for the kids, and the staff was super friendly.

also was able to do laundry

need more coin laundry

clean, large room perfect for our two teenage kids and us.

though we were told we wouldn't have room service during our stay, someone came in and cleaned, which is not a bad thing

the 7th floor and the hallway up there was hot--either from the florida sun on the roof or maybe laundry facilities

free shuttle services, parking, cleaning, available food, pool and directory

also the shuttles to disney and epcot is great

more shuttle times

the bar was well stocked and had some decent wines

the lobby has a bar an their is a little store to by quick things to eat

everything, i can't complain.e everyone was nice and had free breakfast.

free breakfast and that it had a separate living room and bedroom with full kitchen.

having 2 bathrooms, no bacon for breakfast and the pool side bar never opened

hotel offers full kitchens in the rooms

it was so refreshing to see a general manager at breakfast interacting with hotel guest and addressing each and everyone

this site offers a check in reception with open bar and appetizers as well as a complimentary breakfast

we come with our kids and bring our parents too

great breakfast, nice staff, lots of room, and plenty for everyone to do

could remain in the hotel and use the pools or walk through their own forest, or golf

pools for kids and adults, beach volleyball, basketball, tennis, pool, ping pong, cigar lounges,

my littles one loved the pool

didn't like that there were no towels at the pool in the evening

great reception stuff. clean rooms with good refrigerator. gym was good.

we got down to breakfast by 8:45 and literally everything was gone and nothing was replenished

pool was still close at 9 am when it was supposed to be opened at 8 am

breakfast

a fitness center, swimming pool and laundry facilities are available for use with no parking fees or resort fees

the room was big it has a kitchen , two tv. the price of my stay was great. i will stay again!

laundry, pool, floors, elevator

only one thing i didn’t like the pool was not available for us to use and that was something the kids were looking forward to, but i

love the pool and gym the bar was good

quiet , clean, and good breakfast only parking costs too much , $26/ night!

breakfast was good me and family enjoyed it well

my kids loved the pool

love the pool and gym the bar was good

pool and cleanliness

they offer a shuttle to, and from the parks

breakfast was an added bonus, nicolas in thebreakfast buffetwas extremely helpful and a pleasue.

machine we couldn't retrieve our rewards because the game room machine was broken but me and my kids had a great time

the only thing i didn't like was that the bar /restaurant didn't open til 4.

there is a laundry area in the building, which was put to some use

it has a small kitchen with full size fridge, small stove and microwave with plates and utensils

the gym has only bikes, steps and

better breakfast

the laundry facility in the building was very well kept

great place to stay with kids

we also ordered in-room service, and that was great as well

the room perfect had everything we needed the landscaping wow the pools wow check in prompt hotel employee & the other lady doing aqua aerobics fantastic

room had an odor and no room service. had to call to receive towels.

staff was extremely accommodating to my kids and i

really, the shower wasn't as clean as they usually are (an old soap bar was in the shower, i threw it away, not a huge deal)

i love everything from breakfast,pool, room,store,laundry, amenities and location

it had a great pool area and family oriented atmosphere

the pool looked clean and inviting (too cold for me)

the only criticism i would have is the bar and restaurants are only open from 5:30, exclusive of the breakfast buffet

some kids are allergic to some cbd product

loved how warm the pool was and how comfortable i slept in the bed and even the shower was

i travel with two kids, so you can imagine

great on-site vibes, including breakfast area and gym

people smoking weed by the smoking section outside the pool area.

i did enjoy the stay. bar was good, pool was clean, facility clean.

we loved the cafe onsite as well as the lovely reflection pool

beautiful pool and hot tubs. plenty of parking and pool bar and grill.

minor - it would have been nice to have had a few more utensils in the kitchen and a drying rack for the washing up

everything in the kitchen that you needed

and its sooo close to food places liqour stores and disney springs my daughter had a blast the spa tub kiddie pool we loved the service

with fun toys for kids felt incredibly safe really lovely people the apartment was quiet great kitchen huge bed laundry in the unit the shuttle to the parks close to the parks walking distance

safe really lovely people the apartment was quiet great kitchen huge bed laundry in the unit the shuttle to the parks close to the parks walking distance to shops we had an amazing time,

the location was great. room was comfortable. my kids enjoyed it!

pool, room

pool great, play ground for my toddler great and food defiantly good loved the mickey mouse

a little annoyed by some guest not watching their kids going in and out of the hot tub, but that did not change my hotel

long treck to laundry facility which was very hot and uncomfortable no where to sit

pool and hot tub were great

room service was fast and friendly after long day at amusement park was added bonus.

free wifi

not a bunch of kids running around in the hotel tearing up the places

i loved the rooms and especially the balcony. great pool for kids and a waterslide.

the shuttle to the theme parks and the location, very centralized to everything

were there 7 nights and with covid we never got our room serviced

the free shuttle to the amusement parks was not on time every day.

beds were great friendly staff breakfast plenty of choices very clean lovely pool nice area plenty of restaurants walked to disney springs from the

absolutely loved having laundry

free breakfast and free parking and free shuttle to the parks.

we had no unusual requests but everything from checking in, the pool, concierge staff, even building maintenance were

o dental kit or slippers

the room was the perfect size for our party of 4 adults and 2 kids

food was also very good, both at breakfast and supper

separate and has no lobby and rooms exposed to outsides

the shuttle doesn t go to animal kingdom

pool area horrible. ice machine didn't work on 2nd floor. rooms need repairs. no late check out.

we love getting the king room with bunk beds for the kids

courteous, friendly staff. comfortable room, nice breakfast.

i liked how the accommodated our early check in with no additional charge

the pool was out of action, and there was no notification on line or in the rooms

the kitchen manager was amazing

clean place and friendly staff. pool area was nice. bar and food was nice.

the gym wasn t open and bad neighbors

the shuttle buses to the wdw resort and to universal are really convenient, easy to get food delivered

super close to everything. it had a park for kids and pool.

ol, gym, bar restaurant)

friendly and helpful staff with clean rooms and convenient parking and laundry facilities

ol) and the bar was open as well

all of the amenities were open

it would have been convenient if the shuttle ran at a few additional times in the evening.

loved the large rooms, the breakfast and the laundry facilities

salad bar would be appreciated

great breakfast selection. the shuttle to the disney parks was easy and stress free. nice people

best breakfast bar for a hotel not the typical continental breakfast you get at other places

free shuttle

i liked the bar and cafe in the courtyard building

i think breakfast should be served until 11am

the shuttles didn t have enough departures and pick up times. we used uber instead

they offer room service and they have free breakfast

i am probably spelling it wrong i m so sorry, and lastly my husband and i absolutely loved the gym

besides the two guest that were at one of the smaller pools being very creepy recording us the entire time we were in the pool, we had an amazing time

i would have appreciated being to ride the golf cars instead of walking everywhere

place is clean,we were able to use the kitchen

the staff, the activity center for the kids

was the plethora of activities for the family including arcade, pool, bike riding, tennis, mini-golf etc

staff (christian the manager there was very helpful) facilities (laundry, gym, pool) very

gym facilities need update/attention

size fridge dishes soaps and shampoo clean full size pool workout room free laundry just bring laundry soap clean friendly close to disney close to restaurants close to

the price,the pool was ok need a jacuzzi and kid zone for the price they charged a night

the laundry room is available for use

breakfast for kids and shuttle were awesome amenities

room service was wonderful

bed was comfortable and suite was nice with kids.

room service, phones and tv not working in both our rooms, food expensive for guests beds old lumpy

big clean rooms. pretty close to all the parks. plus it had laundry facilities.

the gym was also nice

amazing property with wonderful gardens, pools, grottos, tennis, golf and more

beautiful pools, spa, and waterfalls

the pool is great for adults and kids

did not have breakfast.

pool bar and entertainment by mr

we took the free shuttle bus to sea world but walked back to the hotel

breakfast was great. bar and grill had great food too. location was great.

well experience staff/ breakfast staff too:

were traveling with adult kids and 2 dogs

it's worth a visit to the bar for a strawberry state of mind

the photos and descriptions of the movies were lewd and that’s not suitable when kids could be staying

everything, especially the restaurant american kitchen bar and grill!

my room was clean and the facility was also clean, the pool is awesome

the room service was good and worth the extra money

we needed assistance with the laundry facilities, no one ever showed up

kitchen & bar food was not great for the price but it wouldn’t stop me from staying anytime i

there isn’t. anything to nameaube more evening shuttles to disney springs

very clean - friendly service - pool was excellent - great facilities for laundry - excellent bus facilities to the parks

hotel was the kickback hour which is from 5:30pm-7:30pm and they have free food and drinks (salad bar, hotdogs, nachos, soda, popcorn, free bar drinks) this made it easy on our non-park days to eat

poor wifi. we were in building f-g in room 313.

we got a room with two sets of bunk beds which my kids loved

the free shuttle to disney

and you should have the kids stop swimming at 11pm and from 11pm to 12am extend that pool opening for adults only at that

is now hotel shuttle back and forth because the cab is so expensive

wifi was spotty

she informed of the parking fee up front, helped with booking my reservation for our shuttle ride to and from disney

bar had excellent food

location- walking distance to disney springs and shuttle to disney parks

laundry rooms helped us got clean our clothes for the rest of our holiday

laundry and gym area was clean and was perfect since we had been

we are a family of 5, with 2 of our kids being teenagers, so it was very ideal for us to have separate rooms and multiple beds

pool was way to small and in the wrong place - right next to the main entrance and parking lot

be nicer to have a more secluded and funner pool

room was clean and spacious, the breakfast was very good and the location was perfect for seaworld and aquatica

if you travel with kids that's the hotel

it was clean ,breakfast was fair but mainly same thing everyday..

offered gym,pool

pool was closed

love the gym and how the equipment was outfitted with tv screens

the staff that was in the breakfast section even came out in the lobby area to give my kids a coloring book and i just thought that was impressive

great service, great breakfast

the pool is cold. lol

we used the workout room and the pool and both were nicely stocked with towels

we liked and used the laundry facilities

the guys take you around on the golf carts, very nice not to have to drive/walk

and spacious apartments, sturbucks with your favorite drinks, tons of activities, fitness gym etc

great quiet pool

small kitchenette was nice through

the multiple pools were great as

being able to have a wide space to relax, eat-in, and do laundry.

amazing location close to all disney parks * superb views from the room over the lake * free shuttle service provided to disney and seaworld parks * toiletries and washing powder

the shuttle to disney was sponsored through a second party and was confusing and always filled

pool was amazing, environment very friendly, rooms spacious, scenery breath taking.

no laundry detergent. 2 of the dining chairs were broken. we wouldn't sit in them.

the small gym, the old furniture

they have a laundry facility, restaurant/bar

liked everything... very independent and comfortable..kids loved it

quiet and ample spaces. good kitchen.good showers .

accommodation was clean and accommodating to our needs pool was great especially as it was heated kids loved that

it's in a great location, super clean, and the breakfast is delicious ud83dude0b

was good, breakfast, room and room service, 24h reception, ice machines, coffee and also laundry (paid)

the staff was super attentive, the heated pool and the spa were also very nice and the beds were really, really comfortable

we used the laundry room and it was nice and clean

my kids loved the selection though and ate really well

lovely bar at reasonable prices, pool area lovely

would have like to have room service to order food at night since everything closes early

some seating in the laundry area would be good

room service excellent

i didn't get a chance to use the great looking pool or the gym because we didn't have enough time

room was very clean and close to the pool

the resort offers shuttle back-and-forth to the parks, pool and game room a big hit with the children

they offer shuttles to the parks but it's also a quick drive over or a cheap uber ride

shuttle left hotel every hr on the hr starting at 7am

the water area for kids

very comfortable beds and enough room for all of the kids

the kids loved it

there was a nice gym and a pool outside but unfortunately no hot tub

nice pool

the pool hours ended too early and the neighbor pool was freezing.

the pool did get a bit chaotic at times but overall a nice vacation

restraunt and bar were closed due to covid restrictions.

the pool, conversation at the bar and friendliness of staff.

needs to work on their free wifi

entire property revolves around the pools and that was perfect

everything about this property was amazing, countless things to do from golf to making t-shirts.

room service was poor

premise convenience store, starbucks, 3-4 pools, 3 restraunts, bars, escape room, minitature golf, dvd rentals, updated interior design, tennis courts, bbq pits, jetted tub, maintained

no room service was provided even though it was requested

the wifi was not reliable.

also have special characters dining for little kids

location,pool, bed, shower, room layout, 2 of the restaurants, the market place,staff, hotel interior and

has two nice pools and a sectiin for jacuzzi, also had a nice bar and its own laundry room and

the pool closed during the rain

walking distance to disney springs. pool bar food amazing. great place!

with a view of the fireworks very night, shuttles to the parks, great breakfast restaurant, guest laundry

no concierge or laundry facilities in the building

restaurants, very friendly staff, games for the kids to play outside, pool and lazy river

hotel staff were so helpful with tickets to disney and we loved the bar downstairs

we were in a hurry because our daughter had a 8am gymnastics meet at espn zone to dispute

the pool is beautiful and water park for the kids is a bonus

the pool area was great, the kids area and slides were perfect if you wanted the hotel shuttle would take you to the shopping

had to call 3 times to refill the hand and body wash no one ever came also asked for more laundry bags never showed

the room was lovely and very clean. guest laundry facilities.

location to sea world the resort quick pass for sea world, breakfast kambucha drinks the gym

certain blocks lack a laundry room (such as block 80)

parks but could easily spend a day just at the hotel, walking around the resort, playing tennis, golf, swimming, etc

the room, the kitchen was well stacked, the room looked exactly as it was pictured

the pool bar could have more variety in hard liquors and house drinks

also loved the gym

valet took us to our villa even at midnight via golf cart which my kids absolutely loved

dj on week end with games and prizes, pool area and bar and restaurants are amazing.

made a last minute stay during a disney golf outing and company dinner

the pool/waterfall is amazing

spa available room service jacuzzi tub layout of room location i've been back 4 times and i am

friendly staff, shuttle to disney parks, close to parks, good breakfast, spacious quiet room, laundry room

pool area lovely, takeaway pizza and scan and go food and drinks

our breakfast attendant was absolutely amazing

the water in the pool at night was very cold.

they had water fountains in the fitness room which saved us a lot of money in buying water throughout our

the pool is really nice

one pool and restaurant was closed which was closest to our room.

many pools and places to relax

pools are very nice

it's made up of a few buildings, 3 pools and some villas are a short walk to disney springs

unique place. kids loved the games and pool table.

clean, the back area was full of fun and games , the bar staff was great as well !

pool, the bar, the outdoor seating with fireplace, the games, the gym, the loft room, the beds, the

pool area is perfect for kids to play, and the bbqs are super functional to spend the night outside

i like the fact that the rooms are very new, and fresh felling and i love the bar down stairs.

grounds and facilities were excellent. kids loved it!

distance between both water parks

my kids love everything

brian at the front desk was more than accommodating and we were able to get a late check out as well

packed with screaming children ud83dude42 no outdoor pool closed because of a sinkhole repair, no gym, no spa

gym is in separate building and smells funny

and allow the families time to get all kids up and dressed to eat

quiet and clean rooms, gym 24/7, good breakfast

the breakfast in the morning was excellent far greater than i expected

the room service staff was friendly and

beds are super comfy (makes you feel like you're home), the staff is so friendly and their breakfast is delicious

high ceiling, hardwood floor, free breakfast, nice gym and pool, overall nice vibe.

the breakfast! the room, clean and modern. amazing value

packed with kids having a basketball tournament they still managed to keep the place well done and the lobby

i like everything about it will be back with kids

we asked for an early check in due to an extended drive to orlando

annoyances: you can do laundry but be aware the machines accept quarters only

i wish they would open back up breakfast like other hotels around there

also, the laundry facility came in handy when we were caught in a thunderstorm

i wish they would have given us a heads up about closing a wing for breakfast.

room, good breakfast

with a full kitchen i was able to cook an do all that was needed inside the room an only come out for air when

the pool could've been kept up a little better than it was

breakfast is quite nice too

improve the gym

the pool , the beds , the room i mean everything

the lady that check goes in was friendly and gave us a great room overlooking the pool area

they have a nice little gym where you can do quick and simple workouts

it was too cold to visit the pool, but it looked really nice

the pool area was beautiful

kitchenette in the room was really nice

my kids loved the pool

great stay clean decent breakfast

check in early, the room was large, comfortable beds and pillows, breakfast was included, guest laundry was useful and we had a view of the sea world

breakfast almost similar menu daily

one of the standout features for me was the access to laundry facilities

by far the best stay ever so close to everything the staff was amazing clean facilities pool and bar awesome the rooms are good size value was excellent definitely stay

the shower water smelled bad, breakfast was not good, pool bar open too late

the free breakfast was a plus

very clean, good rooms and great pool!

the concierge desk and very nice to have free park shuttles to avoid the traffic and expensive parking fees

) had washer dryer and password protected wifi

the suite! elevators, take-out, jacuzzis, laundry in room, arcade!

the food in the pool area was below par. the drinks were superb. very nice staff there too.

the kids pool was shallow and the actual swimming pool was located in a different area of the hotel

only problem i had was the full kitchen didnt come with an oven but it didn't stop our show we made it

they also have on premise laundry that was great for a family of 5

liked the service, the rooms, the kitchen, swimming pool, water park, friendly messaging service to request different things,

water park and pool were awesome

and the water park area was amazing, the kids loved it

staff at the front desk was wonderful! we loved the pool and breakfast at laguna!

i enjoyed the outdoor pool tables, huge life size checkers,and mini golf.

when we told them about a broken light in pool it took them awhile to tend to it

accessabilty to all theme parks and heated pool and family night for the kids to watch a movie

you can walk to seaworld and aquatica or take the shuttle

up the room, the furniture was old and there were scratches all over on the table, getting to the gym is too far

maybe lower water park prices

i like everything since the entrance, the studio and pools

the jacuzzi tub in the bathroom, and the balcony overlooking the pool.

they do have a shuttle running every 15 minutes, and on-demand gold carts, which is great - overall getting around

clean, friendly staff. great pool and water activities for kids

beautiful property! a great place for kids, adults, families.

food at breakfast buffet, the pool and grounds were beautiful

the connection to evermore giant lagoon and the private conrad pool

breakfast, pool and beach were amazing!

ask for hotel employee to be your inside waiter at harry's poolside bar & grill

location, location! th pools and we loved the room.

they charge to use gym and tv services

did not like the many unattended kids running around and shouting, or playing hide and seek on my floor at night

only thing that stunk was that spa and other amenities were closed due to covid