we were not informed that the pool was out of service until we went to get in the pool.

the breakfast was very good and a variety to choose from

man that was in charge of the breakfast was awesome

the breakfast was a full breakfast, not continental

hotel was full so breakfast was pretty picked over

quiet. close to airport. shuttle was efficient.

the service in the bar was terrible. took forever to get food.

the shuttle driver and all other staff were friendly, courteous and helpful

shuttle service was prompt and staff was friendly

00 for a candy bar that the desk attendant told us was $2

restaurant and bar on site was a big plus

the staff was great. i also appreciated the frequency and reliability of the airport shuttle.

convenience to airport, swiftness of shuttle, front reception friendliness

clean, easy location, had a shuttle to midway, security in parking lot

cleaning towelettes in gym

quiet, close to airport and has every 30 minutes shuttle between airport and hotel.

convenient shuttle to the airport

spacious indoor pool and hot tub/spa

the room, beds were comfortable, room service food was delicious

my grand kids enjoyed the indoor pool

charged extra 13$ for wifi.

there were some roaches in the pool area

convenient to airport, appreciated the shuttle, clean room, friendly and helpful staff

good location, pool for the kids

the pool area was great kids loved it !

the staff was wonderful the bed was plush the room was clean and the breakfast was delicious

breakfast had several options including hot breakfast items

shuttle service

breakfast was good

convient laundry area, gym and

breakfast was good. rooms were neat and clean. hot pool was small but great for kids indeed.

breakfast

the friendliness of staff and the breakfast was surprisingly good with a variety of choices

breakfast was probably one of the best we've had anywhere we've stayed

pool wasnt open

great breakfast,the bar and lounge

the bed was super comfortable and the breakfast was great. i absolutely loved staying here.

everything was available to me when i got snowed in. laundry, food, and an excellent stay

hotel was very spacious and the free breakfast was really good, i was very happy with our stay

the breakfast was great. the gym was nice,

location. was close to arena and transportation. liked the bar in the 2nd floor and pool table

gym was supplied well

breakfast in the morning and bar at night is the perfect stay here at the hyatt

a food hall, gym, decent free breakfast

there were many options available at breakfast

the front desk people, to cleaning staff, to shuttle drivers, to valet service , this hotel has got it right

the location close to the arena. the shuttle to the arena.

it was covid, so no restaurant / bar - nothing they can do about that though!

hotel has a shuttle that took us everywhere we needed to go

the atmosphere in bar restaurant gloomy.

i love the decor, restaurant and bar atmosphere

great staff, bar, gym, restaurant but best of all, the comfiest rooms ever

the bar had great drinks and food

the room service and in-room bar options.

accommodating a guest who needed a late check out is a must for quality and return service.

it was located perfectly for food and for what we wanted to due. great shuttle service!!

location was super convenient to the university of chicago with free shuttle service anywhere on campus

it's clean, the breakfast bar had variety of options

covid-19 inhibited room service! and no restaurant or daily cleaning or pool or gym

staff were extremely nice and helpful. free shuttle to u of chicago a bonus. breakfast very good

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for us as we travel

lovely hotel, the breakfast was an added bonus! nice staff, clean rooms. would stay again :)

very nice size rooms, incredibly clean. they had a very nice continental breakfast as well.

the gym was alright and they had a laundry room you could use for free

the staff were amazing and helpful. they also allowed me late check out.

wifi keep going out and someone kept knocking on the door late at night

accommodated me for a very early check in

allowed us an early check in huge help

the room was clean and they don't have room service the nearby connie's pizza fills in with great pizza

not a lot of amenities though you could order room service

pool area was cold actually pool water was to cold couldn’t swim

came there for the pool for our kids and enjoyed about 30 min of it

i didn't get a chance for breakfast, but i loved the bar inside was a little upset because the pool not open

breakfast was hearty with lots of cold & hot options

the food choices at breakfast were really nice, as well

location, swimming pool, laundry, and gym facilities

comfortable room, excellent gym.

the hotel gym was terrible

breakfast was okay.

we were able to do an early check in as we arrived very early from the airport

so close to everything we needed, staff super friendly and helpful, free breakfast

i recommend this i like that they had a swimming pool although i would ve preferred a bigger swimming pool the breakfast was delicious

no free wifi, snacks are overpriced

the swimming pool is great, food is good, location good closed to the places i want to go like china town and

the gym and laundry room were very useful

pool was ok for the kids

was basic, whilst fresh, there was no buffet bar for small selections you'd normal

room service hospitality staff behaviour no one was polite next time i will not recommend to anyone

i has 2 eggs bacon sausage and potato but not worth the $$ i would have liked to have had a whirl pool

glad you had a spin bike in the gym

really loved the hotel :-) the roof-top bar has excellent cocktails and a fabulous view of chicago

great view of city, the amenities were great pool cabana club roof top lounge restaurant.

hotel with character, great location, nice rooftop bar with lovely view of city lights at night, helpful and friendly staff

but the rooftop bar and pool are so contemporary cool

location, meal, bar all great. staff great as well

the front desk also included free wifi for our stay which was appreciated

only thing we noticed was that the chairs down in the bar area were absolutely filthy

is an upscale hotel - it was weird that that they charge extra for wifi in the room- but if you sign up for mariott rewards they comp the wifi

better food choices for kids.

we found it confusing to log into wifi with bonvoy

gabriel at the arc bar was amazing

you re traveling with kids the pool leaves a little to be desired

room with a view, very clean room, available parking, convenient restaurant and bar plus after hour mini market all in the hotel

comfy bed, good location, friendly staff and given a late check out of 1pm with no extra cost.

quick, safe walk to soldier field at night with kids.

high quality continental breakfast, amazing location

it definitely think a bigger breakfast would be nice

kitchen was adorable

breakfast was lacking...

breakfasts were the fabulous handiwork of a real chef

breakfast buffet was awesome even for the kids and everytime we needed something staff was right at our room

no information about gym or pool area

the breakfast, the gym and the hotel was also pretty clean

made a last-minute decision to spend christmas in chicago with our kids and needed to find a place to stay near their apartment

gym access, restaurant and breakfast buffet. felt really safe traveling alone. comfortable.

didn t get info about the pool or gym and no breakfast at all

staff was friendly, there is a restaurant offering room service even during covid, and front door required key card access

which prevented my kids from sleeping

the wifi was strong and easy to connect to

one night there were kids running and yelling in the hall until midnight

it had some weight machine, the gym is limited overall

the steam room and pool were beautiful and

the hotel offers neat pool and spa facilities

limited sushi menu until dinner service, room service coffee served in paper cups (4 cup coffee, 4 paper cups) and broken stemware in the (-)coffee cups with room service, broken stemware i'm restaurant, no sushi bar until dinner (regular nobu restaurant (+) the room service was wonderful (-) 24 hour room service would have been nice at this price point (-)not really many options for food and room service. all from nobu which is not that great. (-) i suggest order room service and wait or go in the restaurant and dine in (+)was quite good and room service was also good (-)only thing i didnt like was how expensive the room service was (-)the parking situation was a nightmare and room service was not a worth the cost. (-) additionally, room service was not available for a late dinner and the restaurant was closed

the gym, steam room, and pool were a nice touch also

this saga played out from midnight until two in the morning and we had two kids with us who were unable to get to sleep

bed was super comfortable, great gym, rooftop cinema and bars in the actual hotel

used the gym one day, and i know it's new and they are still building it out, but it was a little meh

interior design, friendly and helpful staff, great room service, spacious and modern gym, lovely bar and great coffeeshop within

room service didn t come to clean up during our entire stay

the cocktail club below) friday or saturday night, it is crazy

the lounge bar is pricey, but that is to be expected in a big city.

pool closes at 4? that s completely insane. really bummed about this.

amazing location. comfy room. cool vibe in the lobby. incredible rooftop pool / bar!

i didn t try the restaurant or roof top pool

self. serve bar ran out beer/wine

delicious free breakfast

the breakfast was really bad, even for free breakfast. the milk was good tho

i had to get my kids out and they waited for me to climb out of the back bc you couldn’t open the doors far

thank you for the early check in

it was good but should provide microwaves in the rooms considering families staying with small kids

friendly staff, even got a free room upgrade and early check in (thanks erica

nice & clean, the breakfast was complimentary & very good, there is also a little indoors pool & gym

indoor pool was nice and the gym was nice too

pool and gym closed at 10pm

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient in building parking, super friendly and professional,

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically laid out, including a stove,

kids only have access to the pool on the weekends until 3 pm

kids are only allowed to swim in the pool on the weekends

we liked everything it's highly recommended for family with kids.

the welcomed us for an early check in

some atmosphere as only 1 floor of hotel and just a fine dining restaurant - no relaxing bar etc

rooftop bar lovely staff good breakfast amazing room

good coffee and breakfast

excellent breakfast

breakfast delivered to the room would have been nice

breakfast was great love the sofa and seating area of the room

we had drink and a light meal at the bar which was very perfectly prepared, in fact it might have been one of the best pieces of steak i

the hotel is beautiful, the rooms relaxing and well-appointed, and the lobby bar and restaurant always bustling

loved seeing food and bar options at front

the bar and good closing early. other than that great stay!

the lobby bar was fun and very friendly

really enjoyed having a full kitchen with enough room for my family and i to relax without being on top of each other

loved the valet guys, we're so helpful with having kids (and forgetting things in vehicles

access to the rooms or laundry facilities are by key card only or digital key card om your phone this keeps from having a

the separate rooms and the kitchen were wonderful.

people need a cut-off time for the kids, and the 21 and older need more time in the pool at a certain

we enjoyed drinks at the bar on our last night

we arrived earlier than expected and they allowed us for early check in

rooftop bar is mostly inside and can be very loud and chaotic

bar not open, no room service or housekeeping that i could see

after we put our stuff away and kinda settle, i tried giving the kids a bath but come to find there are only 2 bath towels

love the room room service front dess i had a good time there i love that i got to see the water i had a good

the facilities had not reopened yet, we would have liked a restaurant or bar on premises.

room service that they cleaned the room every other day not everyday

nice and spacious) we went each night of our stay and every single time there were many screaming kids jumping into the jacuzzi unattended

would be nice if they had their own restaurant, with room service

booking site said they have room service and no parking

were greeted by a very helpful valet gentleman who then provided little stuffed animals for our kids

the attached restaurant now closes at 3:00, so no option for supper or room service

the one time i attempted to call the front desk and room service, no answer for either call

the gym only has a few dumbbells, no equipment for leg workout

cool air kids wanted to go swimming. made it to the beach though.

i asked for a late check out and it was approved but after 2 knocks and a call to the room it almost felt like

our kids loved the room and the facilities and the breakfast

u need $2 in quarters per machine, the hotel can't supply)

cost of parking was atrocious, and so was the cost of the meals from room service

great location and facilities, especially the spacious, well-equipped gym, jacuzzi and room amenities provided

cleanliness, bathroom with big tub, workout room, pool and especially the yummy room service available til midnight

gym facility, quality of food at the restaurant

the room service was top notch

the bar in the lobby is the best place to hangout

the bar is beautiful

arrived early and called to ask if it was okay to leave our luggage at the hotel so we could go site seeing

bar food and service was amazing

prices of in room bar and snacks could be cheaper. should offer free internet

could not find the switch to turn off the bar lights

we enjoyed the live jazz by the bar in the evenings as well

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

bar and restaurant with great service and offerings

great location and cool design. gerin at the bar made the best french75. he was awesome.

our room so that my husband and i could have separate room from the kids

the walls are not soundproof so i heard crying babies or kids screaming throughout the day and the rooms are extremely small

very accommodating go my late check out

great location. the restaurant and bar staff was great as well. very clean. quiet and relaxing.

location was great. they have a gym. and great value for money.

courts, pool, and gym were amazing

there are kids everywhere

i wish the spa was open a little earlier and later in the day as i really wanted to take advantage of the spa

liked the location, the pool, parking, the room was perfect, they gym, the rooftop, the service was

restricted food/ bar opening hours and no room service

the room was very nice and spacious and the gym amenities were very useful

location, lovely big room, very clean. excellent facilities swimming and gym

they upgraded me and let us check in early and have a late check out

friendly staff and breakfast was amazing. loved the late check out

breakfast, cleanliness, gym, staff

our room had two double beds and two bathrooms, which was convenient with kids

staff, pool, location

nice pool and gym area

no washer or laundry dryer at the hotel.

my kids like the pool and we liked how convenient it was to everything

them to you - i did not realize that meant i would be getting room service (i walked down to the bar to get the food)

issues: my room was dusty and no soap in washer when i did laundry

we also arrived around noon and they were able to accommodate an early check in, which we appreciated

then the perks - wine and cheese at 5pm and a gym in the lower level

well equipped gym

no room service or breakfast.

room was ok, good bed and bathroom, wifi works well

rooms are a good size and very comfortable filtered water and bottles on every floor free laundry

gym was nice, had a peleton

convenient location, helpful staff and facilities like printer, gym and self help laundry were excellent

no spa anymore ... needed massage

location and gym.

i was a bit disappointed that we couldn't try out the rooftop bar and restaurant because we had our son with us

highly recommend signing up for their rewards program which gives you free wifi and a $30 spa credit to name a

we had the spa room, which is big and amazing room, the best bathroom we have ever had

the hotel had luggage storage, early check in and late check out. room was clean, and very big.

our mini kitchen was convenient

room, but since the train got us to chicago four and a half hours before check in, they allowed early check in, and while the reservations were technically downgraded to a 2 double bed room, i

great location. small kitchen, big room, bed, bathroom. everything is pretty clean.

was supposed to be no smoking and you can tell people were smoking in the building and i have kids with asthma so we couldn’t even stay, wasn’t there for an hour before we decided to not

the breakfast was amazing too

gym is ok, great treadmills

the two-bedroom suite worked well for three adults and two kids.

i truly recommend this place for families with kids

even used the gym

for wi-fi per day is absolutely shocking, especially as you can use other amenities such as the gym for free

placed right next to the gym which was a little difficult to sleep because of the constant people walking

loved the big rooms with comfy beds, friendly staff and the gym.

the gym was clean and had a great selection

the cocktail bar lacked atmosphere and was noisy from the adjoining dining area.

great wifi for work

gym could be better. the breakfast was very limited. it might be due to covid.

allowed early check in which was awesome

beautiful place for having breakfast excellent amenities to sleep well fast complimentary wifi

gym could have had more equipment

gym lacked some equipment that i needed as i was there for a competition but that's a very minor

breakfast from the restaraunt was really good. room service lunch was also good.

wifi tended to be spotty at certain times in the room and you couldn't have more than 2 phones on

would be nice to have free breakfast and free late check out

you are close by to small cafes and restaurants if you don t feel like room service

i wanted to visit the bar , but it was closed

hotel, beside downtown, great location, really nice bar and lobby to relax at, staff very helpful and friendly and room was really good

fact we had to pay a $30 fees per day and per person (no opt out option possible) for the use of gym facilities (that we did not want to use), water in the room and coffee in the lobby in the

gym

they called me on my cell because i was in the gym when my friend showed up and her phone wasn’t working

we like the location and really enjoyed the swimming pool and very clean.

i loved the view from my room. the complimentary breakfast was perfect.

makes for a very noisy and jarring breakfast experience

staff went beyond my expectations.. super friendly & helpful. pool was warm & clean.

the breakfast made my stomach hurt for days

sensor-activated snack tray and refrigerator was a frustration for a family with kids, as the sensor and charge information is not prominently displayed, so families will no doubt

gym, great location, just blocks from the art institute and lots of shopping, very friendly staff

daughter loved the use of the pool and the gym while i was working i felt comfortable enough with her going as a teenager without

walls are thin and we could hear kids in the hallway late at night

the lobby wowed my kids the same way it wowed me the first time i saw it when i was a kid

location - close to cta train/bus to anywhere in the city staffs are nice and helpful room service start from

added $15 amenity fee for wifi, water/coffee/tea in the room, use of gym etc

room service food wasn't great

night room service menu limited

nice cosy gym

while the bar/lounge was nice, the lack of gym and pool were something i missed.

on-site restaurant had excellent breakfast and bar offered wonderful specialty cocktails

the restaurant and room service were not available, and this was not explained prior to

of the hotel, excellent location right by the l train

the bed and wifi were great, and the lobby has a nice, fun bar/restaurant too

gym and bar were closed due to covid

it seemed like room was set up for a single person for a one-night stay rather than a family with kids for 3 nights (2 towels, 1 roll of tp)

early check in

early check in not available

very inconvenient with two kids under 5

nice rooms decorated accordingly

breakfast service in the room was good and on time

we used the gym everyday and will be back next time for the shake shack delivery to the room

cor reminds you of a gym, the bath robes - of the boxing robe, etc)

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance (+)this hotel can t wait to come back fernando at room service very helpful if i ever open a hotel i want him to work for me every hotel needs (-)more food options for room service maybe? (-) if i had known that i would have ordered room service on sunday and not invited friends for breakfast on monday (-)room service menu options too greasy. (+) love that the heat works well and that room service was superb (-) i texted room service (love that function by the way) and asked if they could bring another robe or if i (-) not having ice machines on floors and having to call room service was an inconvenience (+) prompt room service with varied menu

the kids and me were sneezing all of the night because of the dust

rooftop bar and location

biscuits and gravy with room service were top notch.

ter a fabulous concert at the chicago theater

few amenities for kids

i was expecting the pool to be a little bigger, with a hot tub but it was fine.

the pool was a little cold.

i have stayed in this hotel with my kids several times and will be returning every time we visit chicago

the room, location and the gym.

our party included six kids, 11-18

was delicious, i would have preferred it served hotter as it was barely warm

there was no one at the bar or cafe for 2 of the days we were there

nice river terrace bar and in-house sushi restaurant

staff did not explain hotel amenities (wifi, gym, restaurants, etc.)

no complimentry internet no mini bar no robes and slippers

the continental breakfast was great, including both hot & cold foods

answer from room service when i tried to call, and when i asked for an extra bed i had to call for follow-up

room service took over an hour to bring up a bagel with lox and coffee

rooms are nice size, it's in a great location, the fitness center is nice and the bar is popular

it would be perfect if it had a complimentary breakfast, but that's not a deal breaker.

they had excellent food and 24hr room service

i was given late check out until 16:00h the front desk staff they have outstanding customer

the staff was so nice and i got a room upgrade and a late check out for free

room service menu & food could be better.

room service was fab. loved our guard dog

the staff was friendly and room service was able to honor all our requests

we took kids to swim and often had to stand while watching them

lady working the breakfast bar who s been employed there for over 11 years was great

drink at the bar very expensive

hotel pool is a postage stamp and was filled with kids