we were not informed that the pool was out of service until we went to get in the pool.

the breakfast was very good and a variety to choose from

man that was in charge of the breakfast was awesome

the breakfast was a full breakfast, not continental

hotel was full so breakfast was pretty picked over

quiet. close to airport. shuttle was efficient.

the service in the bar was terrible. took forever to get food.

the shuttle driver and all other staff were friendly, courteous and helpful

shuttle service was prompt and staff was friendly

00 for a candy bar that the desk attendant told us was $2

restaurant and bar on site was a big plus

the staff was great. i also appreciated the frequency and reliability of the airport shuttle.

convenience to airport, swiftness of shuttle, front reception friendliness

clean, easy location, had a shuttle to midway, security in parking lot

cleaning towelettes in gym

quiet, close to airport and has every 30 minutes shuttle between airport and hotel.

convenient shuttle to the airport

spacious indoor pool and hot tub/spa

the room, beds were comfortable, room service food was delicious

my grand kids enjoyed the indoor pool

charged extra 13$ for wifi.

there were some roaches in the pool area

convenient to airport, appreciated the shuttle, clean room, friendly and helpful staff

good location, pool for the kids

the pool area was great kids loved it !

the staff was wonderful the bed was plush the room was clean and the breakfast was delicious

breakfast had several options including hot breakfast items

shuttle service

breakfast was good

convient laundry area, gym and

breakfast was good. rooms were neat and clean. hot pool was small but great for kids indeed.

breakfast

the friendliness of staff and the breakfast was surprisingly good with a variety of choices

breakfast was probably one of the best we've had anywhere we've stayed

pool wasnt open

great breakfast,the bar and lounge

the bed was super comfortable and the breakfast was great. i absolutely loved staying here.

everything was available to me when i got snowed in. laundry, food, and an excellent stay

hotel was very spacious and the free breakfast was really good, i was very happy with our stay

the breakfast was great. the gym was nice,

location. was close to arena and transportation. liked the bar in the 2nd floor and pool table

gym was supplied well

breakfast in the morning and bar at night is the perfect stay here at the hyatt

a food hall, gym, decent free breakfast

there were many options available at breakfast

the front desk people, to cleaning staff, to shuttle drivers, to valet service , this hotel has got it right

the location close to the arena. the shuttle to the arena.

it was covid, so no restaurant / bar - nothing they can do about that though!

hotel has a shuttle that took us everywhere we needed to go

the atmosphere in bar restaurant gloomy.

i love the decor, restaurant and bar atmosphere

great staff, bar, gym, restaurant but best of all, the comfiest rooms ever

the bar had great drinks and food

the room service and in-room bar options.

accommodating a guest who needed a late check out is a must for quality and return service.

it was located perfectly for food and for what we wanted to due. great shuttle service!!

location was super convenient to the university of chicago with free shuttle service anywhere on campus

it's clean, the breakfast bar had variety of options

covid-19 inhibited room service! and no restaurant or daily cleaning or pool or gym

staff were extremely nice and helpful. free shuttle to u of chicago a bonus. breakfast very good

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for us as we travel

lovely hotel, the breakfast was an added bonus! nice staff, clean rooms. would stay again :)

very nice size rooms, incredibly clean. they had a very nice continental breakfast as well.

the gym was alright and they had a laundry room you could use for free

the staff were amazing and helpful. they also allowed me late check out.

wifi keep going out and someone kept knocking on the door late at night

accommodated me for a very early check in

allowed us an early check in huge help

the room was clean and they don't have room service the nearby connie's pizza fills in with great pizza

not a lot of amenities though you could order room service

pool area was cold actually pool water was to cold couldn’t swim

came there for the pool for our kids and enjoyed about 30 min of it

i didn't get a chance for breakfast, but i loved the bar inside was a little upset because the pool not open

breakfast was hearty with lots of cold & hot options

the food choices at breakfast were really nice, as well

follow up call to make sure that we received a food item (see below) - great views of the city - late check out available - black out shades really black out the light

was spotless, room service excellent, check in and check out painless and wonderful ambiance

ll up, don't park at the bus stop) - you can

the pool area did get a little crowded but they started to limit the number of people once it because

lot of street noise; difficulty with room service getting orders correct and complete; inconsistent

breakfast was good recommend bacon and sausage and eggs separate .

i believe there may have been a rooftop bar, wasn t told by the front desk if it was open

24 hour gym and business centre that doesn t charge for usage is fantastic

the era of covid, i understood why the pool, gym, and breakfast room needed to be closed, and was happy to have a clean, safe place to stay

room: the room was spacious, comfortable, and well-equipped with kitchen essentials such as a microwave, plates, and cups and other equipment

the facility, rooms, and pool were all clean and well maintained

did not use it but seems nice)

the beds were so comfortable & clean. the breakfast was amazing and the staff were great.

didn t get a chance to use the pool next time

breakfast, good gym, good pool, staff was very nice

i was very upset couldn t use valet and my kids and i had to walk several blocks at night

the on-site gym was really nice and i really was appreciative of being able to work out during my stay

pool area was a bit dirty on the floor

breakfast was appalling and lack of room service as well

one security guard was constantly harassing my kids and threatened to evict them out of their hotel room for no apparent reason

free continental breakfast that comes with booking a room (not an apartment) at wicker park inn was absolutely

friendly staff. beautiful property. nice spread of breakfast food.

about this place was fantastic, from the comfort to the breakfast and to the location

the large shared kitchen was nice and easy to use, it even had a shared fridge for guests

breakfast was lacking...

super noisy ( doors slamming, kids crying, people shouting, car alarms going off)

are friendly and it was clean and my kids love to it there nice view the food was very good my kids enjoy it they won't to come back

i loved using the gym on the second floor!

made a last-minute decision to spend christmas in chicago with our kids and needed to find a place to stay near their apartment

the breakfast, the gym and the hotel was also pretty clean

the room and the view. everything went very well. great bar and lounge.

the restaurant was closed and the room service was limited.

the evening away, and returning after 9pm the room still had not been cleaned or the coffee bar

the room service menu was limited. breakfast items served all day would be lovely.

no free wifi.

interior design, friendly and helpful staff, great room service, spacious and modern gym, lovely bar and great coffeeshop within

get the wifi to work properly, it said that i was successfully connected, but it never worked so i had to

interior design, friendly and helpful staff, great room service, spacious and modern gym, lovely bar and great coffeeshop within

my room smelled like smoke. room service woman was very rude

anything about the room i didn't love, however, if i could change one thing it would be the gym in the building

wished there was a pancake or waffle option for kids

the fact that theres an steam bath available for all guests is great, very complete gym too

spa and gym were great

it had some weight machine, the gym is limited overall

the spa and steam room were also a highlight, and the pool was beautiful

didn t get info about the pool or gym and no breakfast at all

staff was friendly, there is a restaurant offering room service even during covid, and front door required key card access

which prevented my kids from sleeping

the wifi was strong and easy to connect to

one night there were kids running and yelling in the hall until midnight

amazing gym had everything i needed

we stayed there for 3 consecutive days with my wife and 2 kids

this was my first time going to the bar and it was a wonderful experience

cool bar and rest.

kids were going to a concert

the cocktail club below) friday or saturday night, it is crazy

the lounge bar is pricey, but that is to be expected in a big city.

pool closes at 4? that s completely insane. really bummed about this.

amazing location. comfy room. cool vibe in the lobby. incredible rooftop pool / bar!

i didn t try the restaurant or roof top pool

self. serve bar ran out beer/wine

delicious free breakfast

the breakfast was really bad, even for free breakfast. the milk was good tho

i had to get my kids out and they waited for me to climb out of the back bc you couldn’t open the doors far

thank you for the early check in

it was good but should provide microwaves in the rooms considering families staying with small kids

friendly staff, even got a free room upgrade and early check in (thanks erica

nice & clean, the breakfast was complimentary & very good, there is also a little indoors pool & gym

indoor pool was nice and the gym was nice too

pool and gym closed at 10pm

location was great! loved the rooftop bar and restaurant!

rooftop bar (was heated/covered) and still awesome even in bad weather

breakfast was great love the sofa and seating area of the room

the breakfast was amazing!! more than i expected and i watched a manager clear tables.

pleasant staff, good breakfast and nice beds.

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient in building parking, super friendly and professional,

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically laid out, including a stove,

the welcomed us for an early check in

it's not great for kids

kids are only allowed to swim in the pool on the weekends

didn't like that you had to pay whatever you wanted on the bar that should be something that was included in your room rate but also keep the room rate down

kids are not allowed in the pool and the younger staff members didn't seem too pleased to see them

we had drink and a light meal at the bar which was very perfectly prepared, in fact it might have been one of the best pieces of steak i

the hotel is beautiful, the rooms relaxing and well-appointed, and the lobby bar and restaurant always bustling

loved seeing food and bar options at front

the bar and good closing early. other than that great stay!

the lobby bar was fun and very friendly

we arrived earlier than expected and they allowed us for early check in

bar not open, no room service or housekeeping that i could see

rooftop bar is mostly inside and can be very loud and chaotic

we enjoyed drinks at the bar on our last night

and a good gym

they have a very well equipped gym, a clean indoor pool, and breakfast was a little bit different each morning but really good for

the cleanliness and the staff was excellent. the kids loved the pool!

people need a cut-off time for the kids, and the 21 and older need more time in the pool at a certain

lots of space and the kitchenette was great, especially in the morning with 3 kids

after we put our stuff away and kinda settle, i tried giving the kids a bath but come to find there are only 2 bath towels

love the room room service front dess i had a good time there i love that i got to see the water i had a good

the facilities had not reopened yet, we would have liked a restaurant or bar on premises.

room service that they cleaned the room every other day not everyday

nice and spacious) we went each night of our stay and every single time there were many screaming kids jumping into the jacuzzi unattended

the location isn't very walkable for good food and bar areas, but is close enough to everything that a short uber/lyft will do the trick

we booked several last minute services at the spa and they were so accommodating

a fire extinguisher enclosure and some fencing in the parking garage where they have an impromptu gym setup on the fourth level of the parking garage

work out ,visit the spa or just hang out in the pool having your favorite cocktails

was very friendly and i loved while i was taking a pilate class or massage, our kids and hubby could also spend time with tennis and pool

most important - great free coffee in the lobby, and in my case the early check in

wifi a little inconsistent.

good gym

modern room, great shower, nice gym

clean, friendly, nice cafe next door, good gym

staff was very helpful. breakfast was a hit with the kids.

also late check out till 1 pm was available free

place with a lot of fnb and convenient store within reachable distance room is big breakfast is good staff are friendly except the staffs in the breakfast counter on the first 2 days

location, clean, attractive on the inside, wonderful breakfast

nice room and nice gym

room size was amazing and our girls really enjoyed the pool

the kids enjoyed the pool

room service and spa a bit pricey. gym can get a little stuffy depending on activity.

room service took about 2 hours

room service menu wasn't great. but the bonus in this was we got out more.

cool bar, gym had lots of machines and weights, free good coffee in the morning, very friendly staff and

bar food and service was amazing

the bar in the lobby is the best place to hangout

great bar in the lobby

prices of in room bar and snacks could be cheaper. should offer free internet

great location and cool design. gerin at the bar made the best french75. he was awesome.

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

could not find the switch to turn off the bar lights

noisy guests in the bar area. wrecked the calm and relaxing atmosphere

no slippers provided no way to have so many quarters to use the laundry machines

a hot tub would have been nice and the pool was small. the amazing gym made up for that.

only non-perfect score was for the pool that was a little small (if there were kids in it, they kind of took over the whole thing) and there wasn't a hot tub which we could have

a hot tub would have been nice and the pool was small. the amazing gym made up for that.

some of the gym equipment needs to be fixed

great location. the restaurant and bar staff was great as well. very clean. quiet and relaxing.

late check out without extra charge

the hotel gym was great - really liked the peloton

clean room, comfortable bed, everything felt/looked very elegant/luxurious, even the little gym was not bad at all (for a hotel

to build a higher building, they don’t keep the pool, which makes not so good for kids.

our room had two double beds and two bathrooms, which was convenient with kids

staff, pool, location

nice pool and gym area

no washer or laundry dryer at the hotel.

my kids like the pool and we liked how convenient it was to everything

them to you - i did not realize that meant i would be getting room service (i walked down to the bar to get the food)

issues: my room was dusty and no soap in washer when i did laundry

we also arrived around noon and they were able to accommodate an early check in, which we appreciated

then the perks - wine and cheese at 5pm and a gym in the lower level

well equipped gym

no room service or breakfast.

room was ok, good bed and bathroom, wifi works well

rooms are a good size and very comfortable filtered water and bottles on every floor free laundry

gym was nice, had a peleton

convenient location, helpful staff and facilities like printer, gym and self help laundry were excellent

no spa anymore ... needed massage

location and gym.

i was a bit disappointed that we couldn't try out the rooftop bar and restaurant because we had our son with us

highly recommend signing up for their rewards program which gives you free wifi and a $30 spa credit to name a

we had the spa room, which is big and amazing room, the best bathroom we have ever had

loved the bar in the evening and breakfast in the morning had everything!

really good breakfast

the rooms are spacious and well-equipped with kitchenettes, perfect for those looking to cook their meals

great location and breakfast !

we loved the bar and the complimentary breakfast

my kids like the light on/in the elevator. the location and the price.

the view, my kids were excited to be on the 11th floor but the view was a building.

they were happy to accommodate an early check in and late check out

great location. small kitchen, big room, bed, bathroom. everything is pretty clean.

my view was lackluster. wish there was laundry facility.

for wi-fi per day is absolutely shocking, especially as you can use other amenities such as the gym for free

placed right next to the gym which was a little difficult to sleep because of the constant people walking

loved the big rooms with comfy beds, friendly staff and the gym.

the gym was clean and had a great selection

the cocktail bar lacked atmosphere and was noisy from the adjoining dining area.

great wifi for work

gym could be better. the breakfast was very limited. it might be due to covid.

allowed early check in which was awesome

beautiful place for having breakfast excellent amenities to sleep well fast complimentary wifi

gym could have had more equipment

hotel, beside downtown, great location, really nice bar and lobby to relax at, staff very helpful and friendly and room was really good

fact we had to pay a $30 fees per day and per person (no opt out option possible) for the use of gym facilities (that we did not want to use), water in the room and coffee in the lobby in the

that most hotels provide for free, which included things like wifi and access to the gym which is normally included free of charge at most hotels

bar at night post theater was awesome

- the bar and restaurant were closed due to covid, and there was no business center, pool, gym, etc; our glasses were a little dirty and the beds were a little hard

liked the swimming pool, the lobby area on the 15th floor

i didn't like the breakfast buffet. food trays were empty and took too long to refill

not enough gym equipment

it has a big, nice, warm pool

room i booked was with city view, room i got was pool view. would have loved city view

the check in clerk was awesome including the room service

was good service in restaurant and bar was ok

door in my room was a little difficult to close because it might need some ajustment and the wifi signal was low

room service is also available

couldnt use the laundry section

sensor-activated snack tray and refrigerator was a frustration for a family with kids, as the sensor and charge information is not prominently displayed, so families will no doubt

gym, great location, just blocks from the art institute and lots of shopping, very friendly staff

daughter loved the use of the pool and the gym while i was working i felt comfortable enough with her going as a teenager without

walls are thin and we could hear kids in the hallway late at night

the lobby wowed my kids the same way it wowed me the first time i saw it when i was a kid

location - close to cta train/bus to anywhere in the city staffs are nice and helpful room service start from

added $15 amenity fee for wifi, water/coffee/tea in the room, use of gym etc

room service food wasn't great

night room service menu limited

nice cosy gym

kids are on device enough these days so it was helpful

gym

early check in not available

location, prompt efficient check-in, nice bar and lobby area, bright, clean spacious well equipped room (tea as well as coffee (-)wouldn't say it's a dislike, but they had only one employee working the intermission bar and kitchen, and she was swamped (+) the happy hour in the bar was great (-) i would have liked some more entertainment from the hotel, such as a bigger bar or restaurant, but it ended up being nice and quiet (+) we especially love to visit the bar in the lobby, the intermission,an amazing bartender and makes great drinks

room service was not good

on-site restaurant had excellent breakfast and bar offered wonderful specialty cocktails

the lobby and bar weren't open, but that's covid's doing, not theirs.

ke you normally have in a hotel) explaining how to use the wifi, where the fitness center is, etc

and bathrooms with robes and lovely molton brown amenities, comfy beds, in-room coffee machine, gym facilities and great breakfast selection

additional fee for water & wifi - its mandatory, cant cancel

nice rooms decorated accordingly

breakfast service in the room was good and on time

we used the gym everyday and will be back next time for the shake shack delivery to the room

cor reminds you of a gym, the bath robes - of the boxing robe, etc)

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance (+)this hotel can t wait to come back fernando at room service very helpful if i ever open a hotel i want him to work for me every hotel needs (-)more food options for room service maybe? (-) if i had known that i would have ordered room service on sunday and not invited friends for breakfast on monday (-)room service menu options too greasy. (+) love that the heat works well and that room service was superb (-) i texted room service (love that function by the way) and asked if they could bring another robe or if i (-) not having ice machines on floors and having to call room service was an inconvenience (+) prompt room service with varied menu

the kids and me were sneezing all of the night because of the dust

rooftop bar and location

biscuits and gravy with room service were top notch.

ter a fabulous concert at the chicago theater

few amenities for kids

i was expecting the pool to be a little bigger, with a hot tub but it was fine.

the pool was a little cold.

i have stayed in this hotel with my kids several times and will be returning every time we visit chicago

the room, location and the gym.

our party included six kids, 11-18

was delicious, i would have preferred it served hotter as it was barely warm

there was no one at the bar or cafe for 2 of the days we were there

nice river terrace bar and in-house sushi restaurant

staff did not explain hotel amenities (wifi, gym, restaurants, etc.)

no complimentry internet no mini bar no robes and slippers

the continental breakfast was great, including both hot & cold foods

answer from room service when i tried to call, and when i asked for an extra bed i had to call for follow-up

room service took over an hour to bring up a bagel with lox and coffee

rooms are nice size, it's in a great location, the fitness center is nice and the bar is popular

it would be perfect if it had a complimentary breakfast, but that's not a deal breaker.

staff were very friendly and accommodating the room had a full kitchen and everything was clean

my kids loved the view.

that the pool and gym were closed

food area but also to clean and sanitized table that was used as some people bring small messy kids

attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room