the pool wasn’t heated

guest laundry facilities broken and a little rundown.

pool and gym well maintained

love the convenience of being next to utep and their shuttle being able to take me back and forth to class if needed

the front desk area and the bar area

pool was outside and it was 60mph winds so could not enjoy the roof desk:(

loved the room and pool area. went to ballgame 2 nights.

the bar wasn’t open during the hours it was supposed to have been

pool was by far the greatest part, the views of downtown from there are great

the man at the bar was soooo nice & accommodating & mixed my drink perfectly

the pool area was incredible and lively

we loved our room with the mini gym. it was a great experience for us

nice in room gym and excellent restaurant

7th floor has nice gym, pool, and outdoor patio area with full serve bar and brick oven pizza

kids slept well there

clean room, great breakfast, and friendly staff.

pool water gets somewhat dirty due to the nearby highway

additionally the free breakfast & swimming pool was a

clean and good breakfast.

, good television selection, comfortable bed allowed early check in when available without an extra charge , decent breakfast selections

same for 2 gym equipment

the decor and atmosphere are fantastic. the hotel bar and restaurant by the pool are wonderful!

i stayed with my kids and they loved it too

ordered room service for breakfast (restaurant the downtowner) an hour and half before checkout (+) loved the breakfast and the tea (+)the pool was very relaxing with warm water. breakfast selection was great. (-)the breakfast place was closed. (+)was delicious the breakfast, the hotel, the service, the environment, the live music (+)the pool was amazing, room was great, nice breakfast, friendly staff. a lovely stay (+)the breakfast was great and it was in your hotel. i liked the options of the food. (-)didn't know that the breakfast vouchers had been given to me with the keys to the room (+) the best thing, and most important for most everyone looking for a hotel is the bed and the breakfast (+)breakfast (+) beautiful rooms, friendly staff and a great breakfast in the restaurant downstairs

the pool was very nice and relaxing

lobby, bar, and pool are really beautiful

wished the swimming pool was bigger, wished for a tub to have a hot bath and wished i had more time to spend here

room service took my towels and did not replace them

pool was closed

wedding, pool had only six lounge chairs and patio only six chairs in the shade

great wifi

perfect gym!

great spa services, and modern vibe

overall the hotel itself, with all of the art that they have, the restaurant, the staff, the spa and the room was beyond excellent

great spa and massages

great beds, modern, excellent gym

room service

great location with great style and elegance. bar was an extra treat

the bar and restaurant were also great

we ordered room service and the food was absolutely delicious

was modern and clean staff kind and friendly, had on site bar with pool table and nice out door sitting area very relaxing

there were no amenities like pool or rooftop or gym or anything though it has a bar and food for purchase

got some great restaurant and bar recommendations from the valet guys

very nice modern decor. loved the free pool table in the bar/lobby area. pleasant bar.

valet service was great; bar was great; room was great.

also it was advertised to have breakfast and other amenities and it longer provides them

had to be asking for stuff for room and before they had breakfast now they don't

hotel was out of coffee in the main room, if you don't make it to breakfast by 9 there will be

continental breakfast would be nice at least sweet bread for coffee

was not any meat nor eggs for breakfast, but what do you expect for the price

start with, i reserved 2 rooms , when the other party couldn t come ; i began the cancel room service; through booking cancel number

staff superb both at front desk and restaurant and bar fabulous

got a room right next to the exit to the parking lot with a door very

the gym was not clean

friendly staff accommodated to my early check in and late check out needs

good place clean closer to the casino clean

i was able to access the wifi and catch up on my email with the code they provided

does not have bar or room service as advertised

very safe location, plenty of parking, casino security passes through there, comfortable

parking close to the entrance

bright, welcoming public areas & handy little fitness centre for some treadmill walking

no shade at the pool.

everything was great! breakfast área very clean

above average breakfast

pool was so dirty we couldn’t get in it

no shuttle service to the union depot train station.

the free breakfast had everything i liked to choose from

we also ordered food from the kitchen as well and it was fantastic

shuttle was so convenient

who answered the phone and all my questions, prior to arriving and for scheduling shuttle service to and from the el paso international airport, was exceptionally friendly on the

staff, complimentary drinks, pool open , made to order omelets and large 2 room suites-bedroom, living room with sofa bed

the room and inside hotel distribution , the amenities like pool , gym , breakfast bar.

breakfast was great!

comfortable, the public spaces were very elegant and spacious, the staff was super nice, and the breakfast was

room service never came to my room. i had to be asking for towels and have trash taken out

beautiful restaurant and bar and an even better

however, the artwork was nice and the bar downstairs was a hit

was a very beautiful hotel but the furniture was stained, the pool was cold, and we had a hard time getting breakfast

the shuttle times

the bar was not open i wished i booked my first choice instead of this one

i enjoyed the fireplace and full kitchen

patio was nice along with the indoor pool and gym

the breakfast was ok. it was limited because of covid.

if i had to find something to pick on it would be they should keep clean towels available in the pool area when they run out

full kitchen was great!

friendly staff, clean room, breakfast was good

was spacious, clean nice employees and breakfast was really good

hot breakfast was great and so was customer service

the breakfast was amazing, good and organized so nicely. we will stay there again.

that i had to leave too early to try the free breakfast.

clean and easy to have questions answered, great continental breakfast

and there were many options for breakfast l

breakfast was great! exercise room and pool were great! friendly staff, and clean room..

breakfast was great

our kids loved the hotel as did we

she helped get us a free shuttle to dinner as well as to the airport

the pool and spa were nice.

airport shuttle

excellent service! nice pool and hot tub as well...

it is good there is a shuttle because otherwise you would need a rental car and there is not much in the way of food or

the breakfast tasted somewhat generic

though, more attention could have been given to the breakfast items; things were running out and customers had to ask attendant for replacing items

to the wind, the pool umbrellas were removed

the pool water was not very clean.

pool was cold and dirty

clean rooms pool

would be helpful to have handicap parking spots near the side entrances

parking lot/landscaping well maintained inside lobby was clean, fresh desk clerk was very friendly,

we slept in and had breakfast the next morning and all of the food was delish, hot and fresh

the room was just like home and the breakfast was very good. the staff was very helpful.

nice gym and clean rooms

clean facilities airport shuttle

pool did not look very inviting.

pool area is really nice

free 24 shuttle was great

we had breakfast on our last morning

soap offered in kitchenette which i needed for baby bottles

the breakfast was good, enjoyed the pool it was heated in the cold january.

kitchen, gym, cleanliness, and bedding were great

the young lady who checked us out and gave us our breakfast items to go was also very kind and helpful getting us on our way

the breakfast was exceptionally supplied and good

or credit cards with a chip i was told, and had to go back to my room to get a towel for the pool area

thr breakfast was good

loved the pool and jacuzzi me and my family had a great time! also loved the breakfast:)

no pool for the kids

nice environment to relax staff very welcoming and helpful. breakfast was dynamite!

if i wasn't so tired, i would have loved to use the gym and pool facilities while i was here

there's an outdoor pool and a gym, but we didn't try either out

the location, shuttle to and from the airport, and the friendly staff

liked the hot breakfast with keto friendly options and the fitness center

the room was clean, for the price i paid, it feels cozy and fancy, wifi was fast, the staff s are all nice

not like room service that padded the bill and did not give us the correct order and then woke us 1-1/2

it was clean and beds were ok, wifi speed was acceptable.

i would only recommend more cold cereal for breakfast and plain milk

no parking on weekend because the other hotel customers park in the hotel parking

also, wonderful free breakfast

thankful for breakfast but it was cold.

breakfast was basic but convenient

very quiet, breakfast was great. so clean.

maybe consider ending the continental breakfast at 11

liked the beds and pillows, the kitchen was very comfortable, it was absolutely clean

pool furniture needs to be replaced

the rooms were amazing with the mini kitchen. very spacious.

( on the floor, the bedding, and countertop in kitchen

the breakfast and cleaning crew was amazing!

my kids loved the indoor/outdoor pool, our room had a beautiful view and the cleanliness of the hotel

the spa / pool hours were open early and closed late, (6-11) and had an indoor and outdoor pool

pool..bar area

the kids loved the pool

older hotel but was clean, staff was friendly and helpful. pool was fun for the grandson.

the people the breakfast the restaurant the shuttle the bar the music the excise room the washer and dryer the courtyard the hot tub and pool

the breakfast great! and staff is always so accommodating and friendly

the property has a bar there so no need to leave to go get drinks somewhere else.

hotel and room was clean, staff was professional and breakfast was fresh and delicious

pool location and breakfast

the parking is limited but still nothing wrong with the property !

parking is limited.

main reason for booking this location was the water park

water park closed

long term parking for airport

bottles in their hands in the outdoor and indoor pool very dangerous forced us to grab the kids and

kids outside smoking pot near door entrance b4 they walked in pool wasnt vaccummed didnt feel

bed was very comfortable - and the staff

the outside parking didn t look safe. there was a trash in a parking stale.

very clean and staff was friendly. my kids loved the outdoor pool.

pool was very big and clean with a pretty landscaping

the small kitchen and living area with balcony was

close to airport with shuttle service and very comfortable

its cool to have a gym, i didn't use because i didn't have appropriate clothing but next time i

15-minute walk if you decide not to use their free shuttle

i had 3 kids with me so i let him know i was feeding them

, laundry rooms with commercial grade appliances on site if you need to wash clothes

enjoy that it we are able to eat breakfast in the dining area prior to going out

free shuttle right on site

they have a small book shelf with some books for kids in the breakfast area which is very nice and neat

we didn't get breakfast, the maid didn't show up

beautiful, spacious room

clean, spacious, comfortable beds, pool was warm for our kids to swim

appreciated them cleaning pool regularly but took quite a while.

at 11:15 me and my kids go to get some drinks and the pool was full

the pool opens late in the morning,

breakfast was great with good variety

the pool was easy to access and the breakfast had a good variety

excellent breakfast and polite staff. very clean room

pool was very cold (it did kind of make sense with how hot it was)

very relaxing nice pool & gym

we decided to sleep in the car instead as my kids were freaked out

no pool open but i understand it is february lol

room swimming pool

had a room facing the pool, and some kids went into the pool at 6:30 am, screamed a lot, and slammed the loud gate

front desk staff went above and beyond to help me find it, located about an hour later in laundry room

the pool even though it could have been cleaned more. also the location was accessible.

good breakfast!!

hotel and breakfast was good

elevator had stains on the floor that needed mopped, on the 2nd floor they had a leak by the laundry area not sure what that problem was

view from bedroom window. beautiful swimming pool. pleasant staff.

have to request room service if you want it, otherwise no one will visit your room, not even for towels

paying an extra $60 for an unexpected pet fee that the manager seemed like she pulled out last second just to get me to leave, upon

i had to go to laundry to get towels, and had to bring soiled ones with me to exchange

think i was allergic to whatever laundry detergent they used to wash the bedding

kitchen facilities in room

nice big room with small kitchen

very clean, friendly service, perfect kitchenette.

there's a gym and laundry facility also

there's a gym and laundry facility also

no pool

very clean and comfortable. good breakfast and attentive staff. will stay again!!

covid of course there was no pool or gym available, breakfast was good and loved conversation with staff, who was always willing to help

also, we chose not to use the swimming pool because it looked very dirty and that jacuzzi was broken

staff ( attentive to all our needs ), cleanliness of property, delicious complimentary breakfast , ease and speed of check in and check out

breakfast was at a minimum, but satisfying for us

loved everything about the room, kitchenette, sofa, desk, spacious bathroom

better breakfast choice

breakfast was hot with sausage/ waffles/eggs

the location the staff, breakfast was excellent chose this over a private home rental

good breakfast

everything indoor pool and spa great breakfast and comfortable clean bed

awesome breakfast

was good breakfast

everything was exceptional! staff included. the pool was very warm and hot tub very relaxing.

was never attended at the bar so we left to go buy drinks elsewhere

clean and nice staff the bar and outside the pool and seating area with the fire table was nice

they have breakfast or an indoor pool, which would have been nice.

pool is warm

friendly staff and onsite starbucks. nice patio with fire pit, pool & sauna spa tub.

overall respectful, efficient, nice staff in general fair prices there is a pool and wifi

smal kitchen.

area in the whole hotel in happened to be located directly across from the maintenance room and laundry facilities not to mention the bathroom tub faucet continuously runs the entire time and

no pool

respectful staff and attentive fair prices pool overall, the stay was good.

breakfast finish to early

clean. spacious. breakfast was delish

a new building that opened before it was ready elevator didn't work i was on the 3rd floor the pool was waiting for inspection not open the coffee in the lobby was luke warm i want a

water in pool was super cold. could not really enjoy it

location. breakfast

poolside / patio could of had more shade

friendly staff, clean hotel and great hot breakfast.

we enjoyed the breakfast and the friendly staff.

very clean, quiet, friendly staff and good breakfast

breakfast was amazing, the lady on shift did a great job keeping everything clean and refilled

room was very clean. facility was well kept, staff was friendly and breakfast was great.

breakfast and there was a kitchen worker who came out every morning and would say good morning while

very nice and the breakfast was terrific.

the accommodation was great and the breakfast was excellent.

breakfast and there was a kitchen worker who came out every morning and would say good morning

breakfast was very good

i requested a room in the back facing the pool and again did not get one

bed very comfortable. had all we needed and extra if needed. breakfast and coffee was good.

very clean and didn't look or smell like they needed to be upgraded, the staff was excellent, the pool was clean, the breakfast far exceeded my expectations

look or smell like they needed to be upgraded, the staff was excellent, the pool was clean, the breakfast far exceeded my expectations

breakfast was very basic. lacking proteins

was dirty, towels were dirty ee use our own and some for the pool, pool had execive clorox my kids were crying there eyes were

indoor pool and jacuzzi was outstanding

woke up late so i couldn’t enjoy the breakfast so i wouldn’t be able to say anything about it i do apologize for

top off with delicious breakfast