pool wasn't heated

laundry room was a plus and its open 24 hours

clean , affordable, and plenty of parking. they even had washers and dryers for laundry.

laundry facility with arcade video games

the onsite laundry is a plus

i was not notified that the facility was under construction and entry would be through the laundry entrance

my kids were so excited that we weren’t all in the room like sardines

the room nice and large the accommodations, breakfast accommodations great

room service meal delivered in take out containers.

room service was on there game really nice staff

the laundry area was smelly and tiny

was right next to the laundry so at 8:15am each morning i here ladies laughting/talking as if they're in the room with me

there is an outdoor pool but we didn’t use it

we didn't have breakfast, we had breakfast plans in old town.

location is far from tourist attractions, my room was close to the laundry room, noisy, and had a door connecting to another room, a lot of noise came through the

had to do a early check in and this young lady by the name of aia/ lea made it happen and was very helpful

the gym and the free breakfast

breakfast included helped to have before going to the airport for my family and myself

the 5 days we were there, we used the gym everyday but there were never towels, sanitizing wipes, or even hand sanitizer in the gym

my room was quiet in the back of the facility, so had a view of the pool and two large windows than let in the breeze

i was told to order ice through room service, which i did, but they never arrived

lobby was nice and smelled really good room service was very good the bed was comfortable and the bathroom was spotless which i

enjoyed the restaurant & bar very much

no wifi and the hotel didn't get the updated price from when we submitted a claim with booking

no offering of room service that we could find in our room

but he could see i was worried cause i had my 3 kids with me

the dryers in the laundry room made the clothes warm, but they never dried

breakfast was nice but if you added hash browns of breakfast potatoes…would be perfect

i liked that the pool was heated. and the breakfast variety was good.

better breakfast

pool wasn't very easy to access

beautiful place nice and clean parking was ideal and breakfast nice

good breakfast

nice laundry room available 24 hours,the desk had quarters and laundry soap to buy

nice hotel. staff was very friendly, rooms clean, good breakfast selection.

elevators were slow due to kids pushing buttons, etc

room service was very prompt & courteous

bar and breakfast are amazing, delicious and a great value

the property was very clean and well maintained. the made-to-order breakfast was delicious.

location and room service excelent

you need wipes in the gym to clean the equipment after using it

great rooms, nice bar with great room service food.

gym need new elliptical machines

it had a nice gym, and the lobby was also very nice

were first placed in a room that shared a wall with the gym

nice. very comfortable hotel. great pool.

didn’t go prepared for pool or fitness center since with this pandemic they had been closed including the restaurant

the little restaurant and bar had happy hour from 5-7 and it was great

maybe fresh fruit bar in the morning

early check in, when needed it the most

i appreciate they offer the laundry machine

pool and spa were nice and warm even at night time

room service i guess due to covid 19, no place in hotel to eat had to go out each time

kids running in hallway

the room was nice and clean th pool was clean the hotel was quiet and calm

states early check in but they didn t allow anyone to check in till 3

has a great pool, love scene of national city

i have kids with me and i m afraid of heights

old school outdoor...pool

by 6am kids to that room started to make noise crying and yelling

wifi is poor in lobby

level/executive - i prefer not having kids/babies at the concierge room

the breakfast

room service... we requested additional wash cloths several times but they never arrived.

tvs should be upgraded a bit. it's 2021 my kids where looking for netflix

like they were short of personal, laundry, elevators and some places in the hotel were not

internet or television in the fitness room

fitness room is not comfortable, there is no fresh air, and there are no internet connections

location was perfect ! we would have liked a hot breakfast but we understand it’s covid.

drive) , the service we received upon arrival was wonderful , we loved that there was a walk up breakfast provided in the morning

loved the bar and the pool and the breakfast

the 24 hour pool

did ask for room service on one of the days during my stay and it never happened, but not a big

a nice hotel and love that the indoor pool and gym are open for 24hrs especially since the outdoor pool was not open

the elevators are fancy :) they have room service

sink area was weird, you can only use the sink if you flush the toilet, so i just used the kitchen sink to wash my face

such as a mirror in the restroom (there were 2 girls trying to share a small mirror over the kitchen sink), trash cans in the kitchenette, a place to store your clothes

so all tasks had to be performed at the large kitchenette sink

only wash your hands if your flush the toilet, so we ended up usually washing our hands at the kitchen sink

no silverware was in the kitchen

property is on a gorgeous golf course

the location on the golf course, very quiet and safe, pool and hot spa.

went to carlton oaks so we could golf - the course was fun and the room, while not super fancy, was completely comfortable

i loved to go swim with them and to golf on the driving range

great bed. good food and great place to play golf and relax.

well kept, really comfortable bed and nice staff. gym

my girlfriend loved the view and walk across the deck while i loved the gym.

the pool sucked for a four star hotel

the pool was closed due to covid.

nice updated bathrooms, great breakfast options, pool and gym

gym at the site is great

their complimentary breakfast was pretty good too

free breakfast bar in the morning.

fantastic room to stay in with family. spotless. full kitchen. friendly staff.

we used the laundry service on an almost daily basis, and were so grateful for this service

walls, like hearing someone puking for hours then having the neighbor's kids wake you up at 7:30 in the morning from screaming so loud, rooftop bar served me one of the

ben and stephanie at the 9th floor bar were fantastic

throom looked clean anyway but that could be dangerous if there are kids in the

my daughter and i shared a burger from room service and it was great

no room service available

the pool and spa were great

good parking availability, laundry access, and the location is nearby all major freeway access and tourist destinations,

really nothing to complain about other then maybe the pool hours

com, beautiful pool, foliage and close to all activities

grounds are lovely, especially the spa enclosure

restaurant and bar looked nice and would have been good to try had they been open

neighbors had their music blasting when we were trying to put the kids to bed and were told they were allowed to until

elevators helpful staff laundry- self service at very reasonable cost huge room, prompt cleaning superb breakfast with a

no gym or pool however

gym was fantastic and was helpful to have laundry onsite

no breakfast because of covid. no room service

wifi didn't really work! room service was very overpriced

wifi didn't really work! room service was very overpriced

very suitable for travelling with kids

free wifi, complimentary non-alcoholic mini-bar items

style bar and drinks

they offer you a free welcome drink for your stay and the convenience of having a restaurant and bar on site

the hotel bar and common area was super cute and trendy

location; appearance, options, games, fitness center, clean room

so much fun, downstairs checkin is a bar and games. super clean

drinks at the pool were not what we ordered or maybe they were what we ordered but the bartender didn't know how

restaurant was closed but they provided us with room service and a pop up bar

coffee bar and social evening hour were an added plus

room service and hotel restaurant closes at 10pm

spa studio room with the big soaking tub so relaxing with the views

kids loved the little lobby fish tank, especially when the light was on

breakfast

the main guy i spoke to was rude kids

value for money - good location, small but well organized room, including some kitchen facilities

the breakfast was perfect and delicious

room service was quick and delicious from the restaurant downstairs

only gripe was that the rooftop bar isn t accessible by elevator, the only way up is a steep and narrow set of stairs, so if you

bar took not only the whole space of the fridge, even some were placed on the closet space

the rooftop and the bar were excellent

i loved the hamburgers at st. james french dinner and the quick room service.

so be careful if you do stay here because they charge me twice and ruined my vacation with my kids

the bar is such a minor issue though as bars everywhere

at booking, we requested a room on a top floor since this was our first stay downtown & our kids were excited to be able to look out at the whole city

loved the rooftop , but wish it had a little bar and maybe some type of continental breakfast .

the location and the restaurant ad bar was amazing!!! love this place!

pool and spa close vicinity to the convention center by bus close vicinity to the fashion mission valley

pool could have used a clean and the hot tub was hard to use because kids were jumping in it and loud

it was great that they played kids movies on a big screen at the pool in the evening

location for exploring all the beaches and marinas on mission bay, golf, old town and mission valley

fitness center is a box and only has one machine working

location a bit out the way and no loungers near pool

pool was dirrty and very cold

lovely outdoor pool and gym to use on site

pool was no heated, the pool was dirty the entire stay, the staff kept giving me different prices

poor quality breakfast

we really love the pool and lounge area

pool bar and restaurant were not open during the day, even on sunday which was bizarre.

the roof top bar was closed my entire stay as this was a reason i chose to stay at this particular location

rooftop swimming pool that was spoiled one day by loud music which the staff refused to turn off although i was the

great location . friendly staff , with a nice rooftop bar & pool.

however, i called to set up a wake up call for it and they had not notated that i had gotten it & room service kept

bar employees so really nice people very friendly and humble with a smile all the time

the staff also gave the kids nice warm cookies and a bag of popcorn each

the hot tub was hot like i like it! thank you, and the pool cool ud83dude0e to cool off.

room service never cleaned our room

i called room service the evening before check out to inform them that we were leaving early (5 a (+) the 24-hour room service was also a nice perk, seeing that our concert didn't end until (-) room service woke us early sun am with another rooms order (-) if your teen decides they re hungry after 11p there is no room service no 24hrstore no self serve nosnack vending machine etc i was referred to 7/11 ( at (-)for the price you pay and because of covid their restaurant is closed, there is no bar, only room service available with a very limited menu

breakfast was excellent! late night food good. bed very comfy. fantastic location

have breakfast

price of breakfast was a bit high.

no pool no free breakfast.

they have a new pool area that i found to be amazing for me and the business

pool closed at 2300 hours, and the bar has a happy hour.

spaces in the center of the resort including seating areas, fire tables, grassy areas for kids to play, lawn games, restaurants, volleyball and bocce courts and more

seemed overwhelmed, we were supposed to have comped breakfast room service but still got charged after we had to go get it

they have a lot of activities for kids and the restaurants there were very convenient

love going to the gym on foggy mornings

we enjoyed the pool and the pool bar, our kids loved going there after a full day of discovering sd

rooftop pool and bar was a great place to relax

rooftop pool and bar was a great place to relax

comfy beds, quiet rooms, clean room, amazing pool area with even more amazing margaritas

room service after the game, around 10pm outstanding

let), 24/7 gym, pillow spray to help get a good night's sleep, etc

the gym isn't great with just a few pieces of cardio equipment and not much in the way of weights

the breakfast from room service wasn t very good.

it would be nice if there was room service or better dining in the hotel

note: pet fee is called a deposit but it is actually a $150 non-refundable pet fee

gym was very small, rooms were a very strange configuration

could walk to all events, very clean, staff was friendly and helpful, breakfast was a bonus, great

larger pool and gym would be a big improvement

there was a laundry room but the hotel ran out of detergent and did not replace it

pool area not for family or kids more for adults only to many people and over crowded

with 3-4 restaurants/bars, a spa and a mini bar there are some plenty of options to use every penny

quality spot, food and service were top notch. best pool vibe in san diego.

dollars per day to get this breakfast included, thinking it was a buffet as i had two young kids

the front desk, concierge, door guys, room service, restaurant staff, etc were all top knotch

loved the gym and spa facilities

gym or pool and also there were no ice machines on any other levels had to wait 30 minutes for room

you must call room service for ice, although the wait was not too long

the gym was huge and had every machine one could want

room service was excellent

shower at the gym where i took a shower before leaving and after check out could do with a make over, it was

no free wifi

a store for guests the little they have at the bar is not enough

to petco park, the view, the bartender at the pool

y the chocolate bag), the bed was super comfortable, valet was great