was extra friendly and helpful; views are beautiful and relaxing; pool and hot tub are clean and in a great location; buffet dinner with entertainment (uncle danny)

the laundry room closed at 9 pm.

views, beach gear to rent, list of restaurants / places to visit on arrival, good breakfast, coin laundry available, helpful and friendly staff

the laundry room was great, at usd2

the space was clean, comfortable, and absolutely spa like

and the pool is really nice

great hotel to be close to the airport! good bar for evening food & quiet pool area

proximity to airport and free shuttle bus to airport every hour on the hour

airport shuttle and proximity to the airport

laundry services, close to shops and airport shuttle

everything was fine, breakfast, staff, pool and the room was excelent.

shuttle from the airport is great service

close proximity to the airport, free airport shuttle (plz tip friendly drivers $1/bag if u can), front desk staff very friendly and helpful with

we arrived at 11:00 am, the hotel had clean rooms, but wanted to charge us $75 for an early check in

the downside is the bed was not very comfortable and disappointed that they charged me $75 for a late check out

guest laundry adjacent the pool area was quite pleasant and efficient

and the breakfasts were very good and handy being able to eat breakfast there and not have to hunt for a

laundry room - need more washers, 2 is not enough, waited for 2 hrs in line to get to the washers

shopping, public transportation, gym and movie theaters were right next door

location, staff, breakfast, efficiency, cleanliness

all the staff from front desk, kitchen staff, bar staff, housekeeping staff, they were all exceptional

we were able to get 3 kids on the bed, but it wasn

breakfast and staff were wonderful

great breakfast. good gym. nice location.

free breakfast with omelette bar was great!

we loved our stay and my kids are already plannning our next visit

we loved our stay and my kids are already plannning our next visit

great for kids

great for kids

there was a bar and live music on the premises.

so, i hit the bar in the hotel - there is an excellent wine list and appetizer option - so i was content

the in-house bar is a big plus staffed by an excellent crew

it also had peloton bikes - however it appeared that the internet was too slow in the gym area for the classes to stream properly

room service/condition, hotel location are very nice for me. and amenity is also good product.

ocean view was beautiful, and we also liked the beach it s a safe and comfortable space for kids and large families

service, food, location, kids camp

diversity of room service food menu

pools

the pools and the scenery it was just beautiful.

ocean view and the swimming pool was clean and the spa

great lagoon, food, water park and pool experience!

all the amenities and pools, location of the resort. private lagoon.

so many extras for kids

the pool was the best we found in

it has a nice pool and hot tub: kids were in heaven: a little too noisy for me but most guests really enjoyed it

there was always someone mowing, blowing off sidewalks, construction, rolling trash or laundry carts, etc

location, cleanliness, pool, laundry facilities, staff were friendly and responsive

some things were broken: a washing machine in the guest laundry on the first floor, the

the breakfast is delicious and very reasonably priced

great breakfast deal

i liked the that they don't charge you for movies and they have a playstation3 and games the kids can play without being charged 11-20$ each like most other hotels

breakfast was very good,filling & affordable. the fried rice special was my favorite.

location, clean nicely decorated room. flat screen tv, maid service, $5 breakfast. good value.

clean! pretty quiet. new. great gym.

limited breakfast options

location is convenient and close to food options. pool area was nice

the restaurant and bar down stairs were perfect, and the coffee in the lobby was also amazing

not many options for breakfast.

location, local hotel staff, free internet, free coffee, nice pool with a view, modern gym, convenience store offers good selection, very safe place to stay, great restaurant with a view

very safe place to stay, great restaurant with a view with a fantastic happy hour, available laundry

the pool was great, so were the bell hops, locations was as expected if not a little better

pool staff are nice

location was great the hotel was nice it was a pain that we had to pay for room service (cleaning) so we just cleaned ourselves (-)room service (and is overpriced if you ask for a change of towels) not a clean room (-)no room service as i was sold

no early check in (even just 1 hour) no daily cleaning, no extra towels

parking expense need more laundry machines

get an early check in and late check out which also helps if you need to

please upgrade your laundry facilities, having inoperable washers/dryers is really inconvenient.

breakfast only included for adults not for kids

breakfast is okay. was better when we were there in march

particularly liked the refillable water bottles and refilling stations, and easy access to pool and towels

if you fancied nibbles with drinks round pool , the bar didn t sell potato chips , nuts

only problem was the heated spa was very busy and my kids couldn t use it at all

no breakfast choices on property except coffee shop in lobby or room service.

room was big and clean loved the full kitchen great location family friendly

only minor complaint is that the floor can be slippery in the bathroom & kitchenette & i would have liked a kettle for a tea

stayed for over a week so having the fully equipped kitchen and laundry facilities on our floor was essential

kitchen amenities were really useful

size of room. very comfy king bed. kitchen. pools. close to everything. laundry.

the pool was great as was the location

clean big rooms comfy beds lovely pool nice that they have a gym and laundry facilities

no kitchen facilities

safe to walk at night and day with the kids

good pool and small gym

have labeling in the elevators to help people locate what floor laundry etc

the on-site amenities, including a relaxing pool area was a bonus that added even more value to our stay

gym out dated

i was also looking forward to using the gym however its extremely small with a treadmill, bike and a few free weights

the gym was not working. they charged extra for amenities.

pool area was great,staff were over the top,friendly and always helpful

elevators renovated makes them quicker and new jacuzzi's enhance the 6th floor elevated pool area nicely

roof too pool and jacuzzi

i just got off a flight and i had to dry myself with my dirty laundry

good hotel. clean and beautiful. kindness. high floor. early check in.

the pool was just ok, shades early and there wasn't a hot tub.

opening hours for swimming pool

we didn t use the pool, gym, anything other than the room

are extra costs for using: pool, gym, wifi, towels

fee did not provided any benefit other than pool towel

tropics bar had better food than almost anywhere we ate on the full island

and there was an $80 fee to get an early check in

wifi access was sparodic

great experience and great for families with young and older kids

no room service

pool and gym whilst small in size, serves their roles adequately

the swimming pool was not quite clean and opens only 10am to 7pm i wanted to do my laundry, but half of the dryers were out of order

was no hot tub, guest self serve laundry as stated on booking

were really helpful, they even let us use all the facilities after check out because we had a late flight and they even gave us complimentarly late check out

pool was perfect as was the gym

the cabanas were great and the extra games like the shuffle board, mini golf, giant chess board, ping pong table was an extra bonus

i liked there was a laundry room with

special shout out to bea at reception who went above and beyond by facilitating extras such as an early check in which was so helpful following our 6am flight arrival

they had laundry facilities, which we needed to use during our one week stay

i guess the only thing would be the organization of the breakfast line.

penthouse was great with an incredible view, the pool and gym are nice, and the staff went out of their way to accommodate our needs

the gym was too small, but yeah

pool wasn t supervised which turned a beautiful setting into an area where kids dived into a small pool and ruined the experience

it was perfect to send the kids to while being close to watch them

really friendly staff, groovy vibe, pool on rooftop, room service menu looked great, location !

the pool and jacuzzis are amazing

no room service after 9 and only 2 tiny bottles of water in room

the food from room service was also extremely disappointing for the price

need, and while we ate out for the most part, it was really great to cook sometimes and do the laundry as we stayed over a week

the laundry machine can be a little noisy at night

i wish to have self laundry so that during long stay we could wash our clothes.

great gym

put a few high energy kids in the pool and they monopolize it for adults looking for some quiet soak time

staff, clean facility, top notch room service

my kids and grandkids on holiday to hawaii

they were installing wifi that day so there was loud drilling all day, usually hotels give you a heads up about things

good location in waikiki good time window for breakfast - never too packed 24 hour gym staff were all very

breakfast was poor. room service didn't't happen.

you could order from nearby restaurants, but no traditional room service dining.

should have a separate swimming pool for kids

room service, bar closed after 10pm, hotel beach is not so good but a fairly good section of

free bottle water free wifi very spacious bathroom location

would be nice if there was a gym and laundry facilities

wifi was up and down. resort fee is very stee.

gym needs to be bigger

very clean very nice hotel .kids loved the heated pool.

balcony was large. mini golf was great for kids.

pool was slightly heated so it was very comfortable for the kids to swim in and it was shaded

staff, clean hotel with great pool area with bar and perfect location in relation to main strip of waikiki

balcony was large. mini golf was great for kids.

lanai overlooking the beach and pool, the exceptionally clean, well maintained and nicely updated rooms and the staff/ service

very obliging with early check in and late check

fitness room could have been better.

very obliging with early check in and late check

pool, service, coconut cake

spa is awesome

room service and the onsite restaurant were expensive

r late flights) gym garden yoga pool cleanness location etc

overlooking parking area despite being on 21th floor - noise: loud on weekends but acceptable -wifi: not

amazing location, fast wifi, good quality. toto bidet toilet was a nice surprise.

the pool is good for children

the pool could of been bigger

early check in

bed, ice/water refill in lobby, high-speed wifi, towel, pool, hot water and instant noodles in the

wifi wasn't working

great spot, lovely rooms, good facilities including a laundry

we loved the haulauma pool for the kids

the bathroom and sink have some stains. laundry is expensive.

was clean and updated - employees were all personable - pool is nice with a short slide for the kids - safe with a lifeguard - great restaurants nearby (use yelp) - very happy overall with second

it's a great place to stay the kids went from pool to beach and didn't stop

location, staff, free events, shared pool at the sheraton waikiki for kids.

no room service

picky, but no room service or adults only pool which we have grown used too.

location in waikiki, very friendly and helpful staff, great mai tai and pupu bar on oceanfront with commanding view of diamond

dated bar for a great hotel

wonderful staff. cozy courtyard pool. daily newspaper. beach towels provided

location -perfect. self laundry. kids swimming pool.

excellent view of the golf course and mountains across the canal

comfortable for a family of 6. easily accessible and on site laundry.

good location, free parking (though not guaranteed), friendly staff, basic kitchen, on site self laundry, spacious room

hearing kids at 6am in room next door

much - front area construction works and no gym whilst under renovations but that is temporary

many kids in the pool

room service was top notch

they also have laundry facilities

location, staff, clean, good ac, nice pool, nice gym. seems like brand new hotel.

pool, gym and all facilities were excellent

pool, gym, view, location

hotel gym was very basic just a couple of dumbbells and some cardio equipment

was not within walking distance to waikiki beach - especially since we were traveling with 2 kids under 5

as expected it was a morning fight to get a sunchair around the pool

dukes bar food drinks music the vibe, loved other restaurants, deli food, abc shop dukes shop

really liked laundry availability on first floor as well as convenience store in the hotel

we got stuck up at the spa for about 15 min as it would not register our key

room service options a bit thin

a lot of hotels would have suggested the changing rooms of the spa or gym

beds very comfortable and size of room sufficient. facilities good and room service excellent.

there is a divider for kids vs adult area but isn’t adhered to

pool was crowded with kids during the day and closed at 6

the spa and gym was nearby

the view, staff, gym, and location

wonderful to have an early check in after arriving from australia at 9 am

in the hotel for 3 nights with kids

young gentlemen that locked up pool and gym was super helpful

especially with kids

other stuff we appreciated was the on-site guest laundry room, cultural lessons, and the portable wifi rentals

which take away from the actual guest and the laundry

no bar at the splash bar for sitting had to sit at tables

included breakfast would have been nice

about the hotel is great, very central to everything, clean and beautiful pool area

if you have kids who don't finish their food, at least there is a refrigerator

pool, i found the area noisy from machinery fans, but others people, especially those with kids were enjoying it

the pool and spa were quite disappointing. spending time at the beach is much better.

all was clean, pool was good, staff was friendly and helpful

central location, apartment rather than a hotel. cooking and laundry facilites.

the spa and pool

room service setup could be better

room service are usually delayed, we went out in the morning and came back in the afternoon and the

the view from the room and that we were right on the beach loved everything was local loved the room service the restaurant and the view from it

large pool area and poolside bar has good drinks and lunch food

also the accommodation such as wifi, laundry room, restaurant for breakfast, handed another paper explanation of pool and hours

pool hours was not good 6 o’clock is way too early to closed.

even though we were right by the beach i didn't like that was pool was pretty small and not heated

we don't use the pool because we are so closed to the beach literally a couple steps, the continental breakfast was

staff were very friendly and accommodated early check

renovated to the highest standard, everything was modern and new, and the 2 pool areas ( one for kids) great idea

there is laundry room where you can do your laundry on your own, which is quite unusual in hotels

excellent service (staff were all very friendly to the kids)

the hotel food is terrible (breakfast).

the food at swell bar

my two teenage sons loved the gym, mini-golf courses, and swimming pool

clean rooms, comfy bed, great shower, awesome pool area with bar

lobby bar opens too late and pool bar closes to early

pool and spa was great

pool and mini golf

loved the pool area

+ the wifi was so slow like as if it didnt exist+ it took almost 5mins for front desk to pick up my

no wifi

loved the pool and poolside cocktails

while it was great that one was adult-only (so no kids running and splashing around or yelling), the pool itself was a major disappointment in terms

towels for the pool could be requested at any time

pool was clean and kids enjoyed it

my teen/ adult kids love it

well equipped kitchen area including an oven which was really helpful

the pool and fitness is not existed here, the receptionist gave me a piece of paper with a number to call which