it was until i was sitting in the pool, when they told me they could charge me $400 mxn just for drinking something they didn t

the pool area is beautiful, the staff is very helpful, and the breakfast buffet on the weekend was great

the people, the weather the breakfast the cleanliness

the staff was constantly cleaning inside and out, breakfast view was enjoyed under an outside enclosure

a beautiful spa and manicured gardens

the staff never once warned about the fact that might be a danger and we were given vouchers for breakfast waited 30 minutes for it and then charged for juice and hotcake plate and the villa that

view was nice man serving breakfast showed up late

breakfast was not good, view was great.

don't filter the water everything is really old they don't give you the rooms on time they said breakfast are at 9am and don't start to 10am or 10:30am bathroom don't have toilet paper i don't

they finally got the water working the jacuzzi bath jets didn t work and i was walking from the pool barefoot to my room turn the lights on and almost stepped on a deadly scorpion the staff never

rty and small), spa- area is nasty and i didn t get to use it, no

parking

view

the small salt water pool is good to relax in

pool, courtyard bar, room was a pleasure to stay in and sunday breakfast buffet was top class.

the pool was nice as well

free breakfast was good & we would stay here again, loved feeling like we were in a palace of days past

the pool looked great but we did not use it so i cannot comment on chlorine levels, cleanliness, etc

we loved the complimentary breakfast which was great and the pool!!

breakfast was delicious and even better than expected

was an adults only bed and breakfast but for 2 nights a family was allowed with 2 very noisy boys

we did not use the pool

beautiful view, and location. staff was very nice, comfortable bed. pretty, clean pool.

need water bottles in the room and better coffee for breakfast.

also great location and breakfast is delicious

breakfast included a delicious freshly made bread

grounds are beautiful, there is a scent of flowers, the pool, the breakfast, the location, all great

grounds are beautiful, there is a scent of flowers, the pool, the breakfast, the location, all great

especially once the pool was shocked and didn't look like a green swamp

swimming pool has no rails for entering the pool so being one who uses a cane would not have been able to

the swimming pool design

the pool could be fixed up

pool was not clean

setting in tropical gardens, big pool and spacious very comfortable room

there is a pool table, a gym, archery practice, and of course, the pool

great hotel great location beautiful bar and pool and rooms are super comfortable

no bar fridge in our room or hair dryer.

lakeside property with fabulous staff and great pool overlooking the lake

pool in room, not what i expected. chairs could be more comfortable to relax on private patio.

our daughter loved that our lake view room opened directly out onto the pool area

facility it s self it s amazing great service wonderful restaurant and food and drinks, the spa treatments were amazing we are very impressed and will come back soon, we are also recommending

pool area met all our expectations

pool is cold

room service staff was good

the pool had a lot of bugs

the smell of clean sheets and the pool

the breakfast was ok. the hotel is nice and simple a good value for the cost.

didnt take breakfast cause the time breakfast is serve was to late for us (9am)

the carpet in the rooms. and people playing there music to loud by the pool.

very pretty property, heated pool, full breakfast, spacious room

wifi has a firewall that prevented me from connecting to my work vpn, so it was useless to me

also, the pool was on the east side of the 4 story building, where after mid morning it was in the shade for

no safe or bar fridge in room

the pool was too small.

but they have a bar there and you can order drinks being inside the pool

it's a great choice if you have pets and kids

nobody answered room service so i had to make my way down to order it was definitely pricy for 1 night $168 for

additionally, the towel bar in in front of the sink interfering with the ability to reach the sink easily

if we didn't have a redeye the next morning there is a really nice shake shack bar right outside the entrance in a kind of secluded part of the airport that would have been great

limited room service hours

unfortunately, the toilets were too short for her, but we greaty appreciated the hold bar to help her get up from the toilet

left too early for breakfast,location to airport was incredible and quiet. shuttle was prompt

i didn’t have breakfast

no restaurant , pool, outdoor space

both times the shuttle got me to the right one so it was all good

had pool and jacuzzi but because of our travel plans

gym has no weights, and the breakfast was quite chaotic

gym & indoor swimming pool and restaurant on the spot

was on the second floor and could hear music from bar area, it wasn't loud and it didn't affect my sleeping, but for someone else it might

excellent breakfast! friendly staff! shuttle service to and from airport. just phone ahead!

you catch the shuttle near the entrance to the airport in a parking lot where there are other vans

breakfast was fresh and the area was very clean , the amount of food was more than adequate, just

breakfast was gone at 8:30 am

shuttle was on time and did a a great job getting us to the airport

the services that they provide and the breakfast was delicious.

great breakfast

needs room service

the common areas weren t clean. the lobby floor, tables and bar top seem dirty.

inn had confirmed shuttle availability for 10:30pm flight arrival - but learned it wasn't available only after

location the pool no jacuzzi

landed hungry in the middle of the night to find 24 hour room service

i liked the outside pool area and the dining area.

they don t have room service

free breakfast!

3 restaurants in the same property. gated parking.

small parking lot

also another plus was the airport shuttle

pool water was always too cold and made it hard to try suspire the hot weather

the pool was very small, i wish pool hours would open sooner.

i was out early, so you should give us customer discount that have to leave before breakfast

dumbbells or weights in the gym would be a plus

the breakfast and service is wonderful.

free breakfast had a good variety of items

it is close to the airport and they shuttled us there at 4 am for only 150 pesos

like the shuttle, we used it to go to the bus

good sleep, breakfast much better than past years

i loved the location the bar the staff was nice welcoming the pool ac the shuttle van they had

at 10:00 pm and graciously helped us set up for an important zoom meeting in their upstairs bar area once we had checked out of our room

i loved the location the bar the staff was nice welcoming the pool ac the shuttle van they had

early check in due to flight

service at the pool bar is just ok

to open the balcony door not enough te channels to watch,, manager came in to the room telling my kids to pack and leave when i wasn’t in,, i would like to have the owner oh manager to call me

view of the pool and the city was absolutely perfect

pool bar was never open and there was no other bar on premise

wish it had a pool but not a big deal

you receive a voucher for a free drink at bar when checking-in

the staff was so friendly, the buffet breakfast was delicious, and everything was very clean.

havent had breakfast yet, but i know encore hotels have a good variety of food to choose

no pool.

breakfast wasn t ready in the morning and they did not cleaned up the room during my stay

parking lot shared with mall

clean, eco-friendly,staff was friendly, and wifi, parking, and breakfast were included

breakfast very poor

breakfast

great breakfast - eggs, beans, tortillas, fruit, cereal, yogurt, toast and pasteries...

and wonderful breakfast

the breakfast was good

friendly staff, nice breakfast included

breakfast was good and the personal in front desk very gently

rooms are next to the parking lot which got noisy from cars coming in

the parking is watched by a guard

free wifi working in our room

we loved that the parking spot where gated in

we will return definitely, and bring the kids along next time because the pool is great

we will return definitely, and bring the kids along next time because the pool is great

location. i would have given it a higher rating it the pool would have been open.

pool

liked everything we enjoyed the pool the the breakfast in the restaurant upstairs the excellent waiter that served us all the time

t the usual crappy breakfast in the usa)

variety of breakfast

breakfast, buffe included

great breakfast and access to restaurants

breakfast was provided with a fair number of selections

great breakfast included

service was attractive in all areas, breakfast kitchen

the location and secured parking is the best in town.

short walk to city center plaza 300 meters +- great property, beautifully maintained grounds , pool

don jose offers an excellent breakfast, beautiful gardens and pool, and a friendly and professional staff

parking right out front

breakfast was delicious, the room was big and the bed were very comfortable

breakfast was authentic and delicious.

the garden was an oasis in the city and the breakfast was delicious

great location and good parking

only thing we didn't like is that there is no sensor for the parking entrance, so you had to call the hotel each time you needed to leave

am now addicted to cafe de olla

we were located near the pool, bar and restaurant

and that breakfast was included for our family if 12

large room, delicious breakfast included, nice deep bathtub

loved the whole vibe, the decorations downstairs and the rooftop terrace with pool were very beautiful

breakfast is limited to 3 dishes, but still very good.

breakfast was great! walking distance to the parean and shops

the breakfast was good, the rooms where really clean, and the pool was great.

i wish i had a chance to get breakfast but i left too early on sunday morning

breakfast was excellent

breakfast and location are both very good.

the breakfast was fantastic

just the parking structure

breakfast overpriced

pool was cold

there was not enough sitting room at the pool

the property was clean and parking was right in front of my room

hotel; good to stay for one night; delicious breakfast; parking option is available and for

the pool and garden are phenomenal

breakfast was excellent

breakfast is the only meal they normally serve

the breakfast was super good ud83dudc4d

there is secure parking on the property

this hacienda is in perfect shape, very well maintained and the breakfast was delicious

the pool, was nice and warm water. but the kids pool was disgusting .

warm outdoor pool, covered at night to keep the heat in

the pool, was nice and warm water. but the kids pool was disgusting .

wifi was excellent

bathroom is a little small. swimming pool was not clean

location was very poor, in a industrial zone where you did not have any restaurant or bar nearby and you had to walk at least two kms to find a burger king or mcdonald

parking near elevator.

has it's own underground parking lot with convenient elevator access

gym

breakfast was awesome lots to choose from. thanks darryl

we loved the breakfast as well

location, value parking

wifi is terrible

the gym is not a real gym and only has 3 cardio machine and a back hyperextension station

the wifi was not fully reaching my room although i had really good one at the living room.

complaints are only with the size of the pool, too short for swimming, the gym lacked weights, no space in the gym to exercise, the only piece of gym equipment that

wifi was consistent

i was impressed by the ambience and decorations, with great use of space and relaxing pool

the room service menu could have had more variety

and that s it but everything else i left without checking now officially i do not order room service so that s good but that s about it it was a bad experience thursday and even the

food for room service is not what you would expect for the price, meaning food looks so

i did like the safety. room service was good price.

closed in parking, pool was clean