we were not informed that the pool was out of service until we went to get in the pool.

the breakfast was very good and a variety to choose from

man that was in charge of the breakfast was awesome

the breakfast was a full breakfast, not continental

hotel was full so breakfast was pretty picked over

quiet. close to airport. shuttle was efficient.

the service in the bar was terrible. took forever to get food.

the shuttle driver and all other staff were friendly, courteous and helpful

shuttle service was prompt and staff was friendly

00 for a candy bar that the desk attendant told us was $2

restaurant and bar on site was a big plus

the staff was great. i also appreciated the frequency and reliability of the airport shuttle.

convenience to airport, swiftness of shuttle, front reception friendliness

clean, easy location, had a shuttle to midway, security in parking lot

cleaning towelettes in gym

quiet, close to airport and has every 30 minutes shuttle between airport and hotel.

convenient shuttle to the airport

spacious indoor pool and hot tub/spa

the room, beds were comfortable, room service food was delicious

my grand kids enjoyed the indoor pool

charged extra 13$ for wifi.

there were some roaches in the pool area

convenient to airport, appreciated the shuttle, clean room, friendly and helpful staff

good location, pool for the kids

the pool area was great kids loved it !

the staff was wonderful the bed was plush the room was clean and the breakfast was delicious

breakfast had several options including hot breakfast items

shuttle service

breakfast was good

convient laundry area, gym and

breakfast was good. rooms were neat and clean. hot pool was small but great for kids indeed.

breakfast

the friendliness of staff and the breakfast was surprisingly good with a variety of choices

breakfast was probably one of the best we've had anywhere we've stayed

pool wasnt open

great breakfast,the bar and lounge

the bed was super comfortable and the breakfast was great. i absolutely loved staying here.

everything was available to me when i got snowed in. laundry, food, and an excellent stay

hotel was very spacious and the free breakfast was really good, i was very happy with our stay

the breakfast was great. the gym was nice,

location. was close to arena and transportation. liked the bar in the 2nd floor and pool table

gym was supplied well

breakfast in the morning and bar at night is the perfect stay here at the hyatt

a food hall, gym, decent free breakfast

there were many options available at breakfast

the front desk people, to cleaning staff, to shuttle drivers, to valet service , this hotel has got it right

the location close to the arena. the shuttle to the arena.

it was covid, so no restaurant / bar - nothing they can do about that though!

hotel has a shuttle that took us everywhere we needed to go

the atmosphere in bar restaurant gloomy.

i love the decor, restaurant and bar atmosphere

great staff, bar, gym, restaurant but best of all, the comfiest rooms ever

the bar had great drinks and food

the room service and in-room bar options.

accommodating a guest who needed a late check out is a must for quality and return service.

it was located perfectly for food and for what we wanted to due. great shuttle service!!

location was super convenient to the university of chicago with free shuttle service anywhere on campus

it's clean, the breakfast bar had variety of options

covid-19 inhibited room service! and no restaurant or daily cleaning or pool or gym

staff were extremely nice and helpful. free shuttle to u of chicago a bonus. breakfast very good

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for us as we travel

lovely hotel, the breakfast was an added bonus! nice staff, clean rooms. would stay again :)

very nice size rooms, incredibly clean. they had a very nice continental breakfast as well.

the gym was alright and they had a laundry room you could use for free

the staff were amazing and helpful. they also allowed me late check out.

wifi keep going out and someone kept knocking on the door late at night

accommodated me for a very early check in

allowed us an early check in huge help

the room was clean and they don't have room service the nearby connie's pizza fills in with great pizza

not a lot of amenities though you could order room service

pool area was cold actually pool water was to cold couldn’t swim

came there for the pool for our kids and enjoyed about 30 min of it

i didn't get a chance for breakfast, but i loved the bar inside was a little upset because the pool not open

breakfast was hearty with lots of cold & hot options

the food choices at breakfast were really nice, as well

follow up call to make sure that we received a food item (see below) - great views of the city - late check out available - black out shades really black out the light

was spotless, room service excellent, check in and check out painless and wonderful ambiance

ll up, don't park at the bus stop) - you can

the pool area did get a little crowded but they started to limit the number of people once it because

lot of street noise; difficulty with room service getting orders correct and complete; inconsistent

breakfast was lacking...

it definitely think a bigger breakfast would be nice

clean and comfortable. nice room. good breakfast included.

kitchen was adorable

the full kitchen could have been a great help if i were a culinary chef

it would have been nice to have a few pastry options at breakfast or maybe i missed them.

location, swimming pool, laundry, and gym facilities

the era of covid, i understood why the pool, gym, and breakfast room needed to be closed, and was happy to have a clean, safe place to stay

no food available for room service

my daughter and the breakfast staff had a great time chatting it up

the breakfast was very good and organized

didn t receive a single bit of room service as every time we came back to the hotel the towels weren't replaced and not even the

breakfast, location is in walking distance to soldier field and chinatown

hotel was clean and very nice. staff was amazing and helpful. breakfast was wonderful.

was kind of disappointed with the room service

the pool area was nice and clean and always stocked with towels

also, there's no room service which again is a very un-hotel like feature and such items should be made very clear

a guest from a different hotel and the lady stopped me at the door but let the white lady and her kids in

wasn't allowed into rooftop bar the time was 1

breakfast was appalling and lack of room service as well

super noisy ( doors slamming, kids crying, people shouting, car alarms going off)

are friendly and it was clean and my kids love to it there nice view the food was very good my kids enjoy it they won't to come back

i loved using the gym on the second floor!

made a last-minute decision to spend christmas in chicago with our kids and needed to find a place to stay near their apartment

the breakfast, the gym and the hotel was also pretty clean

$5 for one bottle is also excessive high price - but only 1 room service for 4 nights

anything about the room i didn't love, however, if i could change one thing it would be the gym in the building

wifi also doesn't sync well with my chromecast so had to use hotspot

used the gym one day, and i know it's new and they are still building it out, but it was a little meh

good wifi for a fee

the spa and steam room were also a highlight, and the pool was beautiful

limited sushi menu until dinner service, room service coffee served in paper cups (4 cup coffee, 4 paper cups) and broken stemware in the (-)coffee cups with room service, broken stemware i'm restaurant, no sushi bar until dinner (regular nobu restaurant (+) the room service was wonderful (-) 24 hour room service would have been nice at this price point (-)not really many options for food and room service. all from nobu which is not that great. (-) i suggest order room service and wait or go in the restaurant and dine in (+)was quite good and room service was also good (-)only thing i didnt like was how expensive the room service was (-)the parking situation was a nightmare and room service was not a worth the cost. (-) additionally, room service was not available for a late dinner and the restaurant was closed

didn't use pool but it looked mellow

gym felt a bit dark and closed off, as it doesn't have windows and feels a bit like a basement

they have a beautiful indoor pool and steam rooms

hotel wifi barely worked

multiple restaurants in house, room service, laundry, and there s a steamer

area, super staff - were really going out of their way to help me find a room with a superb view, room service on demand

and if you want to mingle, just go to the bar downstair in the lobby

bummed their bar and roof top area closed so early.

the pool on the roof is really cool! it was quiet in the hotel and clean.

would have liked some cocktails and room

my kids aks for the swimming pool , but the pool not open at that time because the covid 19

didn t get info about the pool or gym and no breakfast at all

only thing i didn't like was that there were no clean towels available at the pool during the night time hour

better food choices for kids.

only thing i could suggest would be some basic options for the kids for food

for wifi and then removing from the bill which they did not till i pointed out

easy access to the wifi

the rooms are new, the breakfast is amazing, the amenities, the gym, all very good

features a nice gym + swimming pool the views to the city were amazing

comfy bed, good location, friendly staff and given a late check out of 1pm with no extra cost.

bar and restaurants were convenient

charge for room service and food only available from the deli downstairs

that the bar was closed.

rooftop bar (was heated/covered) and still awesome even in bad weather

location was great! loved the rooftop bar and restaurant!

rooftop bar lovely staff good breakfast amazing room

rooftop bar lovely staff good breakfast amazing room

no pool and the gym was a bit sparse.

hotel has great gym, swimming pool as well as a laundry room that is free to use

kitchen in the rooms

free laundry self service was super useful during my week long stay

having a kitchen for our family was a huge plus

really the breakfast was nice but not much options- but that’s really minor so really a non

kids in hotel pool after 9pm. room keys stopped working during stay. terrace area closed.

the laundry room was clean and appreciated

nice & clean, the breakfast was complimentary & very good, there is also a little indoors pool & gym

everything especially the pool

pool and gym closed at 10pm

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient in building parking, super friendly and professional,

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically laid out, including a stove,

i didn't have time to use the gym or spa but the room was so nice and the bathroom was excellent

but sitting at the bar was annoying as athletic members were coming up to the bar for their take out drink orders

a fire extinguisher enclosure and some fencing in the parking garage where they have an impromptu gym setup on the fourth level of the parking garage

gym is great, pool is nice and the beds are comfy

the restaurant and bar are very limited.

some atmosphere as only 1 floor of hotel and just a fine dining restaurant - no relaxing bar etc

kids are not allowed in the pool and the younger staff members didn't seem too pleased to see them

booked there so our kids could swim when we got there they informed us the pool would only be open until 4 pm and that

the welcomed us for an early check in

this is definitely not for families traveling with kids

the gym is extremely clean and has great cardio machines, weights and cables

the lobby bar was fun and very friendly

they got a gym and the property looks amazing. the interior design was great.

gym area was quite small

the bar and good closing early. other than that great stay!

we arrived earlier than expected and they allowed us for early check in

rooftop bar is mostly inside and can be very loud and chaotic

we enjoyed drinks at the bar on our last night

bar not open, no room service or housekeeping that i could see

it also has laundry room

at times, the pool was too busy and several times there were kids there without adult supervision

laundry facility is outdated

the cleanliness and the staff was excellent. the kids loved the pool!

friendly staff, delicious breakfast, beautiful rooms, a whole kitchen in the room!

great staff plus swimming pool great view from our room see you next year!!! ?

the pool area was nice. the location was amazing, & so were the staff.

the facilities had not reopened yet, we would have liked a restaurant or bar on premises.

love the room room service front dess i had a good time there i love that i got to see the water i had a good

wish they had room service

no laundry and wifi slow

location, clean, attractive on the inside, wonderful breakfast

no staff helped us to put our laugages in the texi personal laundry duration is not indicated

location, breakfast, laundry service

good location, great breakfast and comfortable rooms for our family with 2 kids and a dog

booking site said they have room service and no parking

very early check in, gym view excelent, good motivation

wifi a little inconsistent.

were greeted by a very helpful valet gentleman who then provided little stuffed animals for our kids

yscrapers) , all perfect, excelent thanks

arrived early and called to ask if it was okay to leave our luggage at the hotel so we could go site seeing

prices of in room bar and snacks could be cheaper. should offer free internet

bar food and service was amazing

cool bar, gym had lots of machines and weights, free good coffee in the morning, very friendly staff and

the bar in the lobby is the best place to hangout

you have to walk through the fitness room to get to the pool which was rather awkward

cleanliness, bathroom with big tub, workout room, pool and especially the yummy room service available til midnight

room service took about 2 hours

were great, room spacious, they bought us a refrigerator as requested, pool and fitness center clean, staff were all very

gym facility, quality of food at the restaurant

great location and cool design. gerin at the bar made the best french75. he was awesome.

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

could not find the switch to turn off the bar lights

noisy guests in the bar area. wrecked the calm and relaxing atmosphere

no slippers provided no way to have so many quarters to use the laundry machines

a hot tub would have been nice and the pool was small. the amazing gym made up for that.

only non-perfect score was for the pool that was a little small (if there were kids in it, they kind of took over the whole thing) and there wasn't a hot tub which we could have

a hot tub would have been nice and the pool was small. the amazing gym made up for that.

some of the gym equipment needs to be fixed

great location. the restaurant and bar staff was great as well. very clean. quiet and relaxing.

late check out without extra charge

the hotel gym was great - really liked the peloton

clean room, comfortable bed, everything felt/looked very elegant/luxurious, even the little gym was not bad at all (for a hotel

to build a higher building, they don’t keep the pool, which makes not so good for kids.

we liked the irish restaurant and bar also

issues: my room was dusty and no soap in washer when i did laundry

the gym was good and overall vibe was top

said the early check in charge was $50 whereas the guy i spoke on the phone said it was a lot cheaper

we arrived early and were grateful for the early check in since we had traveled a distance

staff, upgraded immediately, allowed for late check out for a really low price

a photography business and may need to get work done, the hotel s in-room workspace, free fast wifi, and good bedding are big pluses

convenient location, helpful staff and facilities like printer, gym and self help laundry were excellent

free laundry machines and decent gym

wifi not secure - good hotels would do better!

we enjoyed our time in the pool/hot tub/sun deck, even though it was a bit chilly outside

was fantastic for the attractions we wanted to visit, although kids complained about too much walking

first with my parents and now i take my own kids

t use like laundry

we had trouble connecting to the wifi, but the staff helped us through it.

no spa anymore ... needed massage

location and gym.

i was a bit disappointed that we couldn't try out the rooftop bar and restaurant because we had our son with us

highly recommend signing up for their rewards program which gives you free wifi and a $30 spa credit to name a

we had the spa room, which is big and amazing room, the best bathroom we have ever had

loved the bar in the evening and breakfast in the morning had everything!

really good breakfast

the rooms are spacious and well-equipped with kitchenettes, perfect for those looking to cook their meals

great location and breakfast !

we loved the bar and the complimentary breakfast

my kids like the light on/in the elevator. the location and the price.

the view, my kids were excited to be on the 11th floor but the view was a building.

they were happy to accommodate an early check in and late check out

great location. small kitchen, big room, bed, bathroom. everything is pretty clean.

my view was lackluster. wish there was laundry facility.

room was very nicely appointed with a decent area, nice bathroom and good wifi connection

also not the hotels fault but the location and price point meant there was a group of college kids there for a formal, completely drunk, loud etc and room walls were very

stable and strong wifi

to purchase convenient items

a lot of lobby space for meeting/waiting on people, but there is a bar & restaurant right there that works for that

the gym was great!!

location design rooms and view gym

area for cars not sufficient, bar closes at 9:45 pm on a friday, and no way to grab a quick bite for breakfast on site or nearby

for wi-fi per day is absolutely shocking, especially as you can use other amenities such as the gym for free

the gym in on point, and they have those beds that you want to call after you leave and find out what

i loved the view from my room. the complimentary breakfast was perfect.

i loved everything about the property. the gym was really nice, had a sauna included. 10/10.

liked the swimming pool, the lobby area on the 15th floor

they have a breakfast buffet for guests for $20-25 per person

we pretty much loved everything. the pool was a tad bit cold tho.

the lobby and bar are in a lovely art deco style, which really gives a grand vibe

that most hotels provide for free, which included things like wifi and access to the gym which is normally included free of charge at most hotels

would like coffee maker in room a grab bar in shower

- the bar and restaurant were closed due to covid, and there was no business center, pool, gym, etc; our glasses were a little dirty and the beds were a little hard

i wanted to visit the bar , but it was closed

the check in clerk was awesome including the room service

was good service in restaurant and bar was ok

door in my room was a little difficult to close because it might need some ajustment and the wifi signal was low

room service is also available

couldnt use the laundry section

sensor-activated snack tray and refrigerator was a frustration for a family with kids, as the sensor and charge information is not prominently displayed, so families will no doubt

gym, great location, just blocks from the art institute and lots of shopping, very friendly staff

daughter loved the use of the pool and the gym while i was working i felt comfortable enough with her going as a teenager without

walls are thin and we could hear kids in the hallway late at night

the lobby wowed my kids the same way it wowed me the first time i saw it when i was a kid

location - close to cta train/bus to anywhere in the city staffs are nice and helpful room service start from

added $15 amenity fee for wifi, water/coffee/tea in the room, use of gym etc

room service food wasn't great

night room service menu limited

nice cosy gym

kids are on device enough these days so it was helpful

gym

early check in not available

location, prompt efficient check-in, nice bar and lobby area, bright, clean spacious well equipped room (tea as well as coffee (-)wouldn't say it's a dislike, but they had only one employee working the intermission bar and kitchen, and she was swamped (+) the happy hour in the bar was great (-) i would have liked some more entertainment from the hotel, such as a bigger bar or restaurant, but it ended up being nice and quiet (+) we especially love to visit the bar in the lobby, the intermission,an amazing bartender and makes great drinks

room service was not good

on-site restaurant had excellent breakfast and bar offered wonderful specialty cocktails

the lobby and bar weren't open, but that's covid's doing, not theirs.

ke you normally have in a hotel) explaining how to use the wifi, where the fitness center is, etc

and bathrooms with robes and lovely molton brown amenities, comfy beds, in-room coffee machine, gym facilities and great breakfast selection

additional fee for water & wifi - its mandatory, cant cancel

nice rooms decorated accordingly

breakfast service in the room was good and on time

we used the gym everyday and will be back next time for the shake shack delivery to the room

cor reminds you of a gym, the bath robes - of the boxing robe, etc)

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance (+)this hotel can t wait to come back fernando at room service very helpful if i ever open a hotel i want him to work for me every hotel needs (-)more food options for room service maybe? (-) if i had known that i would have ordered room service on sunday and not invited friends for breakfast on monday (-)room service menu options too greasy. (+) love that the heat works well and that room service was superb (-) i texted room service (love that function by the way) and asked if they could bring another robe or if i (-) not having ice machines on floors and having to call room service was an inconvenience (+) prompt room service with varied menu

the kids and me were sneezing all of the night because of the dust

rooftop bar and location

biscuits and gravy with room service were top notch.

ter a fabulous concert at the chicago theater

few amenities for kids

i was expecting the pool to be a little bigger, with a hot tub but it was fine.

the pool was a little cold.

i have stayed in this hotel with my kids several times and will be returning every time we visit chicago

the room, location and the gym.

our party included six kids, 11-18

was delicious, i would have preferred it served hotter as it was barely warm

there was no one at the bar or cafe for 2 of the days we were there

nice river terrace bar and in-house sushi restaurant

staff did not explain hotel amenities (wifi, gym, restaurants, etc.)

no complimentry internet no mini bar no robes and slippers

the continental breakfast was great, including both hot & cold foods

answer from room service when i tried to call, and when i asked for an extra bed i had to call for follow-up

room service took over an hour to bring up a bagel with lox and coffee

rooms are nice size, it's in a great location, the fitness center is nice and the bar is popular

it would be perfect if it had a complimentary breakfast, but that's not a deal breaker.

staff were very friendly and accommodating the room had a full kitchen and everything was clean

my kids loved the view.

that the pool and gym were closed

food area but also to clean and sanitized table that was used as some people bring small messy kids

attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room