is friendly, there are places to eat in walking distance,swimming pool is open

we booked because the property claimed to have a pool but the pool was empty.

the pool closes early and opens late the room had roaches and was not very clean

the location was really close to shopping. and the temperature of the pool was amazing

pool

pool breakfast needs improvement laundry room needs supply machine door needs to be adjusted to open

location and shuttle service

is one issue is the location also they booked me in room 128 which is not good location infront laundry

and the second most complaint is they need to upgrade their gym, it’s very bill with options for people that like to workout

also the laundry room is located on the 4 th floor and i am on the 2nd floor

breakfast was very good, but not big enough seating area

came here on a pinch needing an early check in and the front desk assistant had us in before 12pm, when check in wasn’t until 3pm

the entire hotel was very clean. breakfast had variety.

staff helpful when i had a question and the breakfast service was good.

the staff was very friendly and very helpful and enjoy the breakfast

no pool, they claim to have an exercise room, never saw it

broken on the floor and the bathtub wasn't too clean and only one treadmill worked inside the gym

the restaurant, convenience stores and the casino weren't to far away as well.

no shuttle service

but what i loved most was the breakfast

the free airport shuttle service is also great

ok good location , not far from the airport, free airport bus shuttle to the airport

sketchy people in the gym area spraying aerosol can if who knows what

and the thing that was bad was when there were people taking hard drugs needles etc in the old laundry rooms on the top floors or closets in the hallway

convenient shuttle to and from the airport

breakfast was garbage,

also was glad i rented a car because i had a 6 am flight and needed to be at the airport by 4 but shuttle does not run until

it was great, especially the free shuttle to the airport

hot breakfast

did not have eggs for breakfast

everything was great. the airport shuttle was not running due to weather unfortunately.

lton comfort inn) with no wifi to reroute myself

but the fool and fitness area were out of order

room service food was good. the bed and pillows were excellent.

in serious need of a quality of life upgrades. such as more reliable wifi and ceiling lights.

convenient to the airport and they provided a shuttle for free.

fact that the gym and pool was closed should be on the website and not told upon my arrival

large indoor pool that my son loved

airport shuttle was on time and helpful

we liked the shuttle service. the room was nice as well.

was a nice place , a little pricey and breakfast was ok, pool ok rooms were nice and clean

nice room with kitchen facilities.

the breakfast was excellent, much more variety than most.

full breakfast was fantastic and i also liked the fact that the hotel had laundry facilities within

shuttle was on time

only 1 bar of soap was provided, so we had to move it from sink to shower

the staff there was very friendly. the breakfast was very good.

great staff had ride with shuttle to return car night before flight made life much easier

the breakfast needs more varieties

was disappointed in breakfast doing this day, because the last time i stayed the breakfast face was exceptional

the pool was really small

the pool wasn’t open everybody day

there where only two laundry facilities and both where not working nothing worked

had to leave the building to go to rhe gym it got really hot

so nice to have extra space and a kitchenette

rooms kitchen, living area ,separate bed and bath tvs are updated large screens customer service is

kitchen area seemed outdated

everything but hope breakfast could be different every other day. breakfast is fantastic!

free hotel shuttle service available 24/7 to take guests to and from airport, trains, restaurants, etc

room and breakfast

i also thought the hotel gym was quite complete with just about everything you need for a quick workout

had kids and the pool was down...one of the reasons i chose hotel !!!!

to bwi shuttle service and we were able to leave our car on their property while we were

the rooms are nice! love love the bar and lounge area

the hotel gym is a good example – all the equipment was old and heavily used and mismatching

laundry facilities not operating.

none of the equipment in the gym worked

i like the fact that i had a shuttle to get you

was there for only a few hours and could not enjoy the gymnasium etc

gym is a downright joke they had a bed and construction items inside the door i had to move it to

the pool was smaller than i thought

pool was very small but served the purpose

the staff were friendly and there is a good laundry facility

the only thing we arent a fan of is the pool being closed but covid has ruined everything n thats not the hotels fault

breakfast was honestly the best hotel breakfast i have ever had

spacious bedrooms , early check in and spotless rooms. friendly staff were amazing

restaurant and bar staff and the gym.

really nice inside and the bathroom mirror was everything ud83dude0dud83dude0dud83dude0d and the pool was

we did not use the restaurant or bar area

location and shuttle service.

shuttle service to airport

location to the airport with free shuttle

in hold for 20 minutes to get a return shuttle and still didn’t get to speak to a front desk

the hotel was great my kids loved the pool and the service was nice

the kids swam and the adults hung out chatting

i did my laundry and had some breakfast before relaxing after work

the cleanliness, comfortable beds, and wonderful included breakfast offerings.

gym was closed

the comfy bed, gym facilities and the staff

the breakfast was cold

i thought for sure when i went to the gym, i was going to be locked out of the room

cold pool

liked the shuttle to the airport, friendly staff at bar and restaurants

i had to physically go to the lobby to order room service after a long day

beds comfortable. location good. pool area nice

the room service was a little pricey.

the breakfast options were limited to what the kids could pick out

the breakfast options were limited to what the kids could pick out

the restaurant was delicious and the bar drinks were well portioned

in room service

many kids running around and stayed at the pool all day and when adults did get in the pool, they showed

the kids loved the pool also

didn't have time enough time to visit - i talked with the manager and she allowed me to use the breakfast area in the hotel on sunday afternoon and i got to see just about

i'd book again without the kids just to sleep all weekend

pool and hot tub were great, as was the breakfast

it was convenient to the airport. we had great room service... no complaints!

took five dryer cycles to dry my laundry. $1.75 a cycle!!

the wifi was poor , room service didn t come , phone didn t work

there should be an open restaurant or available room service for travelers who arrive late at night

gym or breakfast, had to exercise outside and buy my own breakfast

we made use of the gym, which was quite good, the breakfast was not great - but it's the standard hyatt breakfast, so

nice facility convenient to bwi shuttle a plus.

there was a little kitchen area for us to store foods or use the microwave

breakfast bar or buffet seemed thrown together kinda poorly, it wasnt very inviting & quite empty looking to

i booked room with island kitchen the 3 room m

been staying here for years now. clean, comfortable and love the shuttle to/from the airport.

to the airport and a free shuttle to the airport running every 30 minutes 24 hours a

large room, clean, close to the airport, shuttle available-

free airport shuttle.

great location, nice small bar with restaurant, amazing staff and great shuttle help

in particular sean the shuttle driver

the bar could be was open longer and bathrooms need a good upgrade.

didn t try to order dinner at the bar as they were really backed up

ordered room service and got food poisoning

breakfast at this property is spectacular

the gym was well equipped, the breakfast was really high quality, including cage free eggs and organic options

free hot breakfast

the hotel felt clean, welcoming and spacious. laundry, gym and breakfast are free.

the hotel felt clean, welcoming and spacious. laundry, gym and breakfast are free.

the hotel felt clean, welcoming and spacious. laundry, gym and breakfast are free.

the room was extremely comfortable, and the restaurant and bar was great.

hotel parking and airport shuttle

the staff were the best, front desk, housekeeping, restaurant staff, shuttle

a group of unsupervised kids ate pizza in the pool area and spit up in the pool 30 min later

good gym large rooms comfortable bed

it s location and they have shuttle service

i couldn t get in the pool

had dinner at the bar and watched the patriots game there

the restaurant was delightful and the pool was wonderful

we loved the pool/hot tub!

new, modern, lobby smells great. pool was great, plenty of seating

location, very friendly staff, clean rooms, well-equipped kitchen to cook, good restaurant choices in the area, nice to be able to get a small apartment for

we also loved the common room as it was beautifully setup with a fireplace, pool table, bar and game tables area

the cabinets we so tall that things needed in the kitchen were out of reach and there was no safe way to access them, just flimsy chairs to stand on

full kitchen

convenient location, early check in was fantastic. clean, friendly, great place to stay.

bar had very few menu items in stock

bar was closed also maybe because of covid but not having even ala-cart breakfast or coffee was a

do not try to eat or drink in the hotel bar/restaurant

great location- great staff- comfy beds- great gym

the area was what i expected and the pool wasn’t open

breakfast was terrific.

not a good breakfast. not much available in the freezer and refrigerator for purchase.

with expectation of swimming and sitting by pool on the hot days but it wasn't open and i wasn't notified that there was no pool

free parking, complimentary breakfast, which was great

room service and the hotel price was expensive. there were a lot of fees.

shane goes for the room service, which comes from the same restaurant

drink at the bar this time was nice since last time it was closed due to covid customer service was good and

the view from the room was incredible. staffs was friendly and a bar at the lobby.

nice on site bar and restaurant

the water views and exceptionally friendly staff ! breakfast was also beautiful

the breakfast was great and i enjoyed using the gym

the breakfast is excellent

great breakfast included

breakfast was a continental style breakfast. and it met our needs

i was so tired of waiting to see if i could get early check in that around 3 pm i had to upgrade to get into a room which resulted in even higher

desk staff not friendly and couldn’t be bothered i have operated family hotels and managed 2 casino hotels and consider myself a hotelier staff need training in basic hospitality fundamentals

nice room with a view. great accommodations pool, gym, cafe, food.

great room with amazing view of the inner harbor. my family loved the indoor pool!

nice size gym

the pool

accommodations were great, but breakfast offered only one piece of toast and a single sausage, which i found off-putting, and the

the pool is one of the prettiest i have ever seen on a hotel property

the pool is a definitely a highlight

great pool! awesome location! friendly staff!

fees when you order room service

the outdoor bar on the ground floor were full and no one wld serve us a drink from either the bar or the

been in bigger and better rooms for $500 less i thought the mini bar should ve been free and a whole lot

we sat at a table by the bar and a server came over to inform us, she was just helping out

spa is too expensive for the offered services

they didn’t utilize the outdoor bar area. it was only for special events.

the gym was dark and unappealing

i loved the the restaurant bar atmosphere

the gym and pool areas were also very nice

no bar soap in room

noisy street. loud cars racing at night. only.one person allowed in the gym at a time.

would just make sure the pool area is more clean

the pool hours were 5:00pm until 10:00pm. it could have opened earlier.

wonderful location at harbor east district. excellent facilities: business center, gym, etc.

she was able to arrange for me to get a late check out and check my bags

with free wifi and a business centre but wifi was patchy and often out during our stay and the business

hotel was not clean no room service and very little amenities

it was an opened bar soap that was clearly used

unfriendly check-in, limited space in the living room, limited room service menu

the bar tender/waitress in the restaurant was very nice, and even though she was by herself she did an

i also asked for towels and bar soap

great location, very clean, huge gym and pool

it had a pool and a bar with food

no room service for lunch

use of the gym is a bonus.

were served breakfast as is customary to guest which was wonderful

bed and breakfast is absolutely charming

fantastic breakfast, friendly hostess

breakfast was delicious, fresh, and well prepared

the breakfast was fantastic from the first cup of coffee & scone to the eggs benedict

the tub was so stained and rusted that my kids refused to bathe

this was not the hotel’s fault, but there must have been at least 5 kids, of various ages, in the next room

crying kids in the morning lol and a couple fighting that was terrible

my kids some good dinner

we enjoyed the staff at the 3rd floor bar and lounge

oh and room service was great

room service?

no room service at this time, but i loved my room.

room service food was terrible.

i also appreciated that the front desk serves as a coffee bar by day and makeshift bar by night

loud at night because of the bar down below

staff was so polite and helpful the breakfast was really good the sitting area near the pool and gym was

pretty well i got there a little early and the manager she was really generous to let me and my kids at least check in by 2:30 so that was pretty great great staff

the breakfast was a good american breakfast.

the room was clean, the continental breakfast was better than any hotels i ve gone to and the gym was pretty

spa tub was nice as well

smell on the 3rd floor was like a smelly gym room

of fruit water available for you to try, there was a dennys literally next door, and the mall and casino were literally right down the street

the staff were very helpful, especially with late check out since our flight our was in the evening

the rooms were clean n with room for 4 people. nice pool n gym.

the pool and hot tub should be open later.

this hotel was very ckean and the breakfast was good.

the pool was smaller than expected, especially with 5 active gymnasts

pool

loved that the property had a indoor pool gives the kids something to do staff was super nice and very helpful breakfast was great

liked that you had to reserve pool times

i love the space, pool, and morning breakfast. my grand daughter loved the pullout couc

too long for a plate in breakfast room the services so so slow ( should give out paper plates instead) and at least 2

i liked the location and the shuttle service

i liked it because it had a bar and a pool

i did book based on the amenities of room service, restaurant on property, and laundry

they even had safety measures in place for the pool by putting a sign up advising guests to schedule time for the pool at the front desk

was a sign on the pool door saying the pool was closed so my family and myself obeyed

it was close to the casino & restaurants

i was especially pleased with the quality and variety of breakfast choices as most hotels i've stayed at so far did not meet my picky

staff was wonderful. great hotel. excellent location. nice gym and pool.

breakfast was very good. complimentary water and snacks was also very nice

the omlette station was outstanding. gym had an outstanding view with plenty of cardio equipment

nice gym and pool

my kids loved

good breakfast buffet on sundays

also i ordered room service and they forgot one of my items, charged me for it, and never brought it to me

location, decor, room service

location and access to inner harbor. indoor pool was open great for kids.

they had coffee, a bar and restaurant

gym was aweful

has a little gym, it's near the ballpark, and convention center, the staff was friendly.

restaurant served great food and the bar was fabulous too

soft bed, near camden yard, bar downstairs

the gym is excellent

the breakfast was not a good varietywe had bread and coffee and yogurt

to convention centre and harbour laundry and ice facilities good size room and sofa bed secure luggage

ate breakfast at the hotel every morning, the buffet was very good and was always well stocked

no continental breakfast

entire stay was great, my room was clean, the staff were professional, parking was great, and the laundry room was a plus

early check in would have been an extra $50 charge even though our room was ready when we arrived

manager granted my request for an early check in

you must get ice at subway and the breakfast is very bad...

very convenient location, solid breakfast and great staff.

the microwave was a huge plus specially when traveling with kids

it was big and spacious and had a kitchen that was stocked with everything we needed

we checked in last and it took almost an hour to get bedding we we could put our kids to bed

my only problem was the shower was not forceful enough. the breakfast bar i didnt like the eggs.

didn’t like the gym facility

we wasn't told about the laundry facilities until the day we were departing

the breakfast was tasty and had variety

location, swimming pool, breakfast! everything we needed!

the pool was cold first day but then the heater was fixed and it was perfect

clean quite swimming pool was great

exceptional friendly work staff from valet parking bar and restaurant workers front desk everyone was very nice and

only issue was that the a/c was out in the bar area

was clean, staff was very friendly, gym was good, location is super convenient to walk around

there is also no bar yet it’s advertised as having one

breakfast bar was literally some breakfast items on the bar of their upcoming restaurant

i expected (there was a belgian waffle machine, got eggs, bacon, potatoes; no ice unfortunately), kids had a great time, decorated nicely for christmas

i liked the gym

the floor we stay had over night laundry on floor

the rooms are very nice nicely sized love the kitchenette

needed your room key to get into the common bathroom ,laundry and fitness room

breakfast was good

was ok and what they had was good so i can’t complain it was something to eat for me and kids

the breakfast was delicious, the room spacious and very nice, and the beds were quite comfortable

we liked everything but breakfast was finished a little too early at 9am

we had a bit of extra space, too, so i could get up and enjoy a cup of coffee in quiet while the kids slept

there's a $100 pet fee, but well worth it for those traveling with pets

and the location is perfect for a nice walk to the inner harbor or a short drive to the casino this place is

very good and central location with a lot of history to the building + a good onsite gym, laundry and coffee

huge gym

i booked hotel, and realized $100 for pet fee, $45 for parking

vending machines and very expensive mini bar

room service was awful

also a grape or apple juice option for kids

great for kids

the bed and pillows were so soft i can't wait to come back this summer with he kids

we didn’t know the hotel shuttle hours were limited on when they would pick us up

there were kids running up and down the hall

location was convenient (arundel mills down the street), & has a indoor pool

the complementary for laundry and the shuttle were perfect

on a 98 degree day - hot breakfast is breakfast sandwiches on a weekend; not really something kids will eat

oh up of kids we’re running on my floor at 2,3 o’clock am for awhile

the gym was fantastic and the pool.

the hotel staff was very nice and friendly love the bar and swimming pool

has lots of social perks -- breakfast nook, pool table, bar and lounge area

arrival, the front desk offered my kids a snack and made them feel comfortable

lobby and bar are lovely

we were also pleasantly surprised that there was a bar downstairs

breakfast was great, room was nice and

singing bar tender was wonderful

renovated spacious rooms, very decent breakfast with both healthy and “common” options, coffee at lobby

bed full kitchen with utensils bathroom mirrors everywhere outlets everywhere nice showerheads fitness

friendly staff, wifi, breakfast, decent gym

upgrades, the kitchen, the mattress and bedding, the living room and bathroom

the pool unfortunately to cold

the gym

kitchenette had dishes i could get more appliances if needed

cleanliness, the way candlewood suites looked and its close to arundel mills mall, maryland live casino, restaurants and food stores

staff n cleanliness n very professional great hotel n nice gym

we didn't use the kitchen

my husband and i went to the casinos, so it was right around the corner from that

gym was great

it was frustrating as the kids were tired

stay was fine we enjoyed the pool and the gym

kids running around late night.

a gym and an indoor pool available

the laundry room was on 1st floor, a plus since we needed washer & dryer

thin walls. dog barking next room. pool party table in sad shape. breakfast buffet just okay.

loved the pool table the coffee

nice breakfast

it took me and my kids almost three hours to watch a movie that was not even two hours long

was excellent and above par bed was very comfy, bathroom was as clean and wifi worked perfectly hotel is in a so-so area of baltimore but lady at front desk took the time to

good breakfast, laundry facilities on property, good wifi

no breakfast

it was walking distance from the convention center where the conference was, and the breakfast was convenient each morning

i stated for a week without room service or clean sheets

the pool was nice, the shower had hot water

gym came in handy,very much appreciated

it was clean! my favorite part was the cleanliness of the pool

breakfast was very filling

excellent gym facilities

also gym was well equipped

a vegetarian and i ordered breakfast at the restaurant and it just wasn't good at all

the bar was excellent and dinning

it's so beautiful inside! the bar was awesome. staff was great.

kids loved this hotel more than any other. great friendly, personal service.

family and i was so happy and excited the spa and pool was awesome

the shuttle to local attractions

free breakfast buffet & the free shuttle that runs to the inner harbor

accessible to various location and they offer shuttle bus ride to various places as well

great breakfast, pool and hot were very clean. cleaning staff .

the pool was close no bar or happy hour everything it said was not true so it was nothing to do at the hotel if you

morning breakfast

the breakfast was good staff friendly

it wasn't a breakfast bar but when i booked the room it was supposed to be.

the shuttle took forever to come pick us up from

the lobby area was well outfitted with seating for adults and games for kids and families

wonderful bar and speakeasy

housekeeping was rushing us out at 930 mon and we had late check out

parking no valet. the rooftop bar was closed due to covid

the bar on the rooftop was excellent

prime rib, funned at the casino, watched games on gigantic screens and had drinks at the sports bar, and ended the night with a ginger ale at david's restaurant and bar while listening to

the shower was excellent. the restaurant and bar were also excellent.

bobby's burger bar has serious issues

at david's restaurant & bar for dinner and drinks after check-in and breakfast after checking out

gym was nice

even breakfast people were awesome

location. staff honesty re: parking. see below. accommodate late check out.

is now our go to hotel according to my kids as they loved the studio suite staff was amazing best i have witnessed in

we did not eat at the restaurant bud had cocktails at the penthouse bar and the views are spectacular

perfect spa, very tasty food, recommend to take benedict eggs with maryland ham - super tasty

hotel has a free bar with a variety of different drinks and a big assortment of table games

loved everything. bar none - best hotel we have ever stayed - worldwide! loved the staff ❤️

tea selection was nice and my kids fell in love with the waffle bar

no shuttle as advertised, closed pool

well lit friendly staff fresh fruit round the clock delicious breakfast, good variety

the pool and spa wasn't open

the indoor pool was fun for the kids