pool was dirty.

the location good , clean , breakfast very nice

from staff on situation where customer ask for attention, staff should be more customer oriented breakfast was ok for the price but very

the breakfast staff and the food were

breakfast was ok

the best part was the gym and the swimming pool on the roof

rooftop pool and gym: the rooftop terrace pool was a highlight- beautiful with cristal clear water and with

great gym and pool area

room, the pool, and the view.

doing renovations and the pool was closed

very dirty pool and there was never water in the fitness center.

gym was being reconstructed, pool was dirty

has a pool and gym

gym was being reconstructed, pool was dirty

the pool area and gym were a nice feature

guys, you should clean the swimming pool, seriously !

pool was small and unattractively landscaped

very good breakfast

the breakfast was average, but we loved the coffee

exelent breakfast. spacious rooms.

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

the rooftop pool and bar is great in good weather

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

great breakfast and a good little gym

pleasant staff at the front desk and at the bar on the rooftop

the breakfast could have been a little more varied from day to day, but all in all it was a very good

you need to go have breakfast by 10 a.m.

super clean! delicious included breakfast!

the free coffee during breakfast window is quite bad (extremely watery)

very clean comfy beds and nice little gym and business center

continued to fly into pool glass enclosure and die

breakfast was good location is great

rooms are modern and comfortable with a full kitchen

were very spacious, with comfortable king sized beds, a spacious bathroom, and a fully equipped kitchen, although we did not use it

almost everything, great breakfast included.

great location, very good breakfast, clean rooms.

breakfast is very basic but coffee is all i need at that time

modern, daily breakfast had long hours so you could sleep in and still get all the selections.

the breakfast could improve but it’s filling and ready to start the day

was a long-term stay for me, but included breakfast was a little different every day

that day the room service wasn t available

a/c in the halls, room service was good, but dinner was lame

i also liked the room service and the kitchenette

the breakfast was really good too

it would be nice if breakfast started at 6 am.

was very busy with a number of tour buses so it was difficult at breakfast time since we were on a schedule

plenty of parking

wifi signal

the breakfast is delicious and the breakfast room is beautiful

nice bar and restaurant, warm and professional staff

the choice and quality of breakfast is second to none

was a full breakfast menu and all of the food i tried was delicious

the breakfast which was included was delicious

the elevators work well, and the roof garden bar and restaurant are lovely

nothing really,unfortunate that restrictions for health reasons so pool not open .

the attention, the room and the pool

the guys in the restaurant and bar were great and did their utmost to accommodate our requests

nice helpful staff, decent restaurant, pretty little garden and pool

plenty of hot water. we did not have breakfast.

there was not breakfast

fitness super

the wifi to work a little better in the rooms. had to be close to the door in order to get wifi

the wifi is stable

the little pool has some steps, but no handrail

no pool

bigger parking lot

the food from room service

beautiful breakfast buffet. wonderful employees at bar / resturants.location. room size.

the enjoyed the live music at the bar on our last night! location is ideal!

old

excellent covid precautions...touch less room service and very helpful and friendly staff.

no good and silent place to relax area around pool rather noisy

the staff was amazing, the pool was cozy and great location.

staff was very pleasant and accommodating to my bad spanish, the pool was very nice

a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

pool and wifi both excellent

pool is tiny but enough for a dip in

beautiful lobby , bar , restaurant choice pool hallways

great for the city on a business trip breakfast was a great spread but too much to eat every day bar and pool both very nice good wifi in the

kids really enjoyed the swimming pool

the facilities of the hotel are good

it was a beautiful property. perfect amenities. gym, restaurant, bar, pool and a gift shop.

adjoining king room with junior suite for kids was perfect and had kitchen with dining table

though very kind, was not at the level of a 5 stars hotel, with the exception of the doormen/parking valet

they also gave us late check out

staurant, gym, pool, etc)

all the personnel were amazing. facilities great. excellent breakfast.

i used the gym too and it's got very recent equipment (can fit ~5-6 people (+) love the pool & bar and gym (-)needed more equipment in the gym but everything else was great (+)fantastic location to downtown - around 15-20mins walk excellent parking underground great gym facility and rooftop pool/ (+)rooms, great location, rich breakfast, very well equipped gym and a wonderful sunset view from the rooftop pool (+) amazing pool and a rooftop bar (on the pricier side) gym was pretty good too (+)clean, equipped with a gym, spacious rooms and facilities, helpful staff, comfortable, walking distance to one of the (+) rooms are spacious we had 2 double beds, loved the gym and pool (+)gym

awesome hotel, location, beautiful, great breakfast, nice rooms, great staff.

beautiful hotel with friendly staff and perfect location and free parking

breakfast was great. good variety of food

bed very comfortable pillows excellent.the pool is so nice and sheltered.

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

we travelled with 2 little ones and they had a blast at the swimming pool

the water of the pool too cold.

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

valet parking was great

had a gap from the floor, so we could hear everything outside of our bedroom

gym and pool facilities are great for business travelers

the valet parking service is free and the staff parks your own car

cludes luggage at the street level) to front desk to room service to the beautiful room i stayed in +++ delicious in-house restaurants and bakery

we had no problem reaching the center on foot with the kids, in the heat - no problem

the breakfast is excellent

we had no problem reaching the center on foot with the kids, in the heat - no problem

continental breakfast was tasty

was perfect the breakfast was delicious and the waiter was very attentive to anything that we

the room, swimming pool and breakfast area were clean. the staff was courteous.

breakfast severely lacking and the restaurant next door is a joke

the pool.

the room, swimming pool and breakfast area were clean. the staff was courteous.

free breakfast was standard continental

price, nice staff, breakfast included, pool

price, nice staff, breakfast included, pool

sorry didn't have breakfast

good little breakfast, modern, and the staff was great

decent breakfast nice staff

good location, near paseo montejo ample parking lot friendly staff

it was ok for a 2 day stay. parking spot

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

very polite staff, parking area seemed secure.

i did not use the pool but it looked great and they have a gym also

everything was great except the pool issue.

everything except the pool

loved the rooftop pool

location was very good, also the rooftop access to the pool was very nice!

of paseo montejo (walking) enough space on the parking place enough space on the rooms even for kids

gym facilities were horrible, outdated, not at all as shown in pictures and the room was super

nice rooms and beds and a little gym i used - quite old and simple but still good to have

also, liked that that the bar area next to the pool was not open as it made my evening swims quiet and relaxing

we stayed in a jacuzzi suite, best deal ever! they even have bubbles! my kids were extra happy!

rooms was perfect, breakfast. pool

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed was firm but fine,

conditioner was noisy, pool seemed not too clean 1,000

modern and clean with a lovely pool . the family that ran it were very friendly and helpful

mat on the outside of the balcony so you could dry your feet after swimming in the pool is missing

hotel staff were so nice, thé hotel is beautiful (swimming pool in thé beautiful patio) and well located

great pleace. you can walk to the donwtown. the breakfast is good. bed and shower are also good.

breakfast is modest - there are a few options to improve it but with extra cost

the included breakfast was great: coffee, juice and a plate of fruits with yogurt and granola

the room near the pool is very bright, there is a ligh from the street and no curtain on the window above the door

no spare toilet paper pool was neglected, very worn and dirty towels well worn

there is no elevator. entry to pool difficult.

pool was very dirty and we expected much more from a 4 star hotel

facilities size and organization of rooms swimming pool and garden bathrooms staff service

do not count on breakfast, is very very simple, some fruits, toast and jam , pool very dirty and cold , poor birds keep in cage next to pool ,well , not great experience at all

old facilities, pool was too cold

the pool is nice and the showers have strong water pressure and hot water

the swimming pool is great, because the temperature gets quite hot and humid in merida and the water on the pool

guest are allowed to smoke by the pool unfortunately all the odor of the cigarette accumulated in the hallway that u have to transit

pool was small but refreshing

design food gym location

pool was cold - so we didnt use it. no windows in the actual room.

plus, the pool is gorgeous

breakfast was one of the best we had

nice pool and terrace

pool was cloudy...

photos of the pool were very deceiving

wifi was good, we lost internet only once or twice in our 31 days stay in hotel

there was no drinking water provided, and the room service told me they only serve quesadillas, not even a local dish, no other food

i would have like the gym to have more weights

breakfast is good, but sometimes we had to ask for the basics (ie we received jam/honey and butter

the pool is okay for swimming but not great but as per above there are other options

very nice designed boutique hotel with very nice garden and pool. very friendly staff

breakfast in morning was great and we enjoyed the pool

the pool area is not for swimming but very lovely landscaping, in case you are looking for a swimming

we thought expensive especially as breakfast not

could have better gluten free breakfast options- otherwise the breakfast was very good!

wonderful. great fun for the kids. lovely place. very comfortable suites.

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo de

wonderful. great fun for the kids. lovely place. very comfortable suites.

they have great hosts and the bar is so quaint, we didn’t feel like leaving this

the pool area is beautiful and the spa area as well

it is beautiful. the pool area is gorgeous. beds are heavenly and the staff exquisite

they make a delicious breakfast and the hotel has everything you need

the grounds are simply beautiful, the pool is amazing, our room, marie antoinette, was large with a very comfortable bed and the bathroom

breakfast, it is not enough, so you have to order additional items.

the hotel offered a good breakfast with a few pages menu, however, although we had the breakfast included in our booking, we

the pre purchased breakfast did not include the whole menu.

has plenty of space in the parking area

breakfast could have been better. too cold in communal areas - air con way too strong.

we loved having a bit of time around the pool to read in the late afternoon

perfect set up. pool, rooms and breakfast area

good bar service with cocktails

beautiful hotel. stunning pool.

lecanda is an adults-only oasis in the center of merida

breakfast and flavors of the meals were simply delicious

location. staff. pool. breakfast

the housekeeping and breakfast staff and the pool.

the housekeeping and breakfast staff and the pool.

i like the price, the facility, the swimming pool, the garden real nice. very quite.

any critical comment i d i had to dial several times for room service as it was always engaged

d throughout the resort) and ideal for remote working

beautiful grounds and pool and room just top-notch

the spa is small and don t have enough staff to have availability for services

breakfast was very good, the location fantastic

which was very good

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

if i had to mention something it was the pool service could have been quicker

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

pool with another property and it was a 5 minute walk but the hotel is small so there’s no room

is great for people looking for a nice place to rest but so much to hang out since there is no pool or bar

had expected to have laundry service, since the website said it did, but we had to walk three blocks to a different

if you have laundry to be done, you're on your own

clean and nice and ventilated interior patio. sorry we didn’t have time to use the pool.

nice and big, it had a little seating area and then the bedroom and an outdoor patio with a small pool

the plunge pool needed a bit of cleaning; the patio could have done with a sweep

the breakfast included a plate of fresh fruit, pasties, coffee or juice that were all fresh and tasty

the breakfast could be improved - the quality of the products was rather poor.

the hours for the restaurant and bar were unclear to us, it seemed to never be open (perhaps a seasonal issue)

room with plenty of space and clean, room service every day, aircon, hot shower, pool towels if asking for, pool was most of time clean

in reception they speak english perfect. and parking place is very safe.

to use the pool facilities as there was a ( very noisy) kids' birthday party going on

limited tv channels. channels with movies, sports, and kids programs, but no news.

limited tv channels. channels with movies, sports, and kids programs, but no news.