hot water, toiletries, free drinking water and coffee too in the mornings, wi-fi, lovely pool, open air kitchen as well as toaster etc

the property has a shaded area to relax and a plunge pool to take a dip in

if you can raise the temp of the pool water a few degrees that would be so wonderful.

helpful and welcoming staff, great free coffee, fine outdoor area with a nice little pool, spacious villa, clean hotel, great location close to everything, quiet

the pool was small but refreshing

except the staff at breakfast which was great

friendliness, spa in room, 'romantic dinner' on beach, facility in general

drinks at the lobby bar were well mixed, in other places the weren’t so great so we always got the from the bar

breakfast was great. erika the greeter and jose the line cook were highlights

breakfast was great!

cant wait to come back with the kids next time

clean rooms with daily room service, comfy beds, kind staff. great location close to the ferry.

laundry service is way too expensive ... wouldn t do it again there

great breakfast. good price. comfortable room. good wifi.

the lobby area is so adorable and the pool is perfect to relax in, with an ice cold beverage of your choice

breakfast couldn’t be better

hotel has the best breakfast

and she’s showing some age, but the setting and staff and amenities, including pool area abd breakfast abd beach overlook, made up for any details in age

the pool was ok but very cloudy and lots of kids running around.

plan on bringing kids and grandkids

it has a kitchenette but not really anything to cook with.

--- the breakfast at the sister hotel casa mexicana was one of the best i had in my visit to cozumel, the

location, great staff, wonderful breakfast and great access to second location, casa mexicana

provided early check in

breakfast is the best hands down.

i really enjoyed the beach pool that they had

no mini bar or fridge

i also enjoyed the large pool and the snack bar beside it

lots of activities all day by the pool (which unfortunately was not open until 8am)

breakfast was always good as was the one lunch i had

dirty pool in evenings

property is clean very nicely organized with pool, soccer field and swings

my kids were in heaven

grounds with great pool and super cute motorcycle swings made out of tires

a big pool and a nice terrace to take some drinks

shame the bar (3rd party not run by hotel) was not open in the later afternoon

new hotel, rooms are nice and the pool and snack bar is great to chill with an ocean view

pool have a nice view on the sea too

good restaurants big rooms with v comfy beds, every room with a sea view has a pool and snack bar on the first floor and undercover secure

the hotel is brand new, excellent facilities, big room, infinity pool

great host, strong ac, hot water, large pool

nice pool and a pleasant atmosphere

beautiful hotel with little swimming pool. very quiet area.

caribe has character - i loved the plants lining the walkways, the giant palm next to the pool, and the feeling of being in a private hideaway

room was clean, the pool water was a little cold but thats my personal opinion

the restaurant and bar staff were amazing! the location is a perfect distance from everything.

pedestrian bridge made me feel safer with children crossing from the beach to the pool side

utilized the hotel laundry service once and it worked great

laundry on site would be great too

food was good. wait staff was excellent. bar was good and good drinks.

kids are not allowed in their dinner restaurants, men are not allowed in dinning hall

good in restaurant and snack bar were wonderful

love the addition of the mini bar and caribbean restaurant

not at all. restaurants and pools everywhere! loved it!

eakfast,

bar closed at 6pm but we did have a fridge in our room so we could chill our own beers

room was fantastic, bar and pool awesome!!

internet is weak in the hotel rooms, works better in the lobby or by the pool

very clean and modern. the position just on the sea, the breakfast area and the pool

gym was closed

to the ocean, direct ocean access with good snorkeling, very friendly staff, nice lounge and pool area, breakfast was good (try the pancakes

as adults only - private residence on top floor above our room had kids in there

the breakfast was good, simple but yet quite complete

finally it is listed as adults only however there were children in the dining area

the breakfast la caret wasn’t so good and the food both morning and evening was very slow

no wifi.

pulled up plenty of free parking

the location was convenient, the breakfast was excellent and the staff was friendly

to the amazing pools, the infinity pool, the restaurant, breakfast, and jacuzzi with warm water to see the sunset

sometimes the breakfast took quite a long time

no i didn't need fresh towels, no you don't need t9 check mini bar when i am taking a nap

servers at all the restaurants we were at as well as the beachside bar were not pleasant

is great, spa is amazing, nice opportunities to snorkel and scuba dive, breakfast is amazing

you have to try their tamarind margarita, the bar at this specific restaurant was the best out of the rest of the bars

the general hotel facilities such as the gym, restaurants, bar, pool are very nice

the breakfast staff was attentive and kind

parking is available on the hotel property if you want to rent a car

we stressed a bit with the kids and beach towels/keys because of very high fees for losing anything

hated that the wifi never worked

very very good breakfast and secure area

bad dj at the pool, it ruined the mood

had a massage in the beautiful spa which was amazing too

e snack bar and room service were both excellent) but you have to get the bill and sign for everything

roof top pool was my favorite

staff here, housekeeping and spa being amazing

the atmosphere at the explorean pool was very relaxing & the attentiveness of the bartenders, especially samuel, was 5 star

liked the open bar and the restaurant

fiesta americana pool was closed and we were not

not made aware that the breakfast basket would be delivered

the pool at the explorian needs a lot of work, it is supposed to be an infinity pool and needed about 8

pool bar was closed

there was no room service either

pools and staff were all amazing

ocean front location with sunset views from the pools, casual restaurant, and room

if you order something from the kitchen, it usually takes up to an hour and does not taste better than the poor selection they have

everything is included, even the activities and room service in the all inclusive package

breakfast buffet is good, order omelettes, or quesadillas

our first meal was at the italian restaurant with fresh baked bread

loved the pool, the bar area, the 3 restaurants they have, the breakfast, the all inclusive deal, the massage place in the hotel, the service provided by the

after 9.30pm only one bar open, so a little bit quiet in the late evening.

lots of activities for kids and very family

the pool was beautiful and the drinks were delicious

is common to find plastic all over the place from glasses, trash from balloons that were given to kids,

having part of the beach and the family pool be non smoking, as well as the areas immediately adjacent to building entrances, would help

the breakfast buffet was good. the pastor tacos were amazing

the pool is so tiny you don't get to separate the adults (most of them pretty drunk) from the kids so it's just an accident waiting to happen

pool was never cleaned

sewer system underground, was so bad in certain area around the bathroom next to the swimming pool

as for the beach and pool

also kudos to the pool bartender (cristian)

location is beautiful. easy taxi to and from town. swim up bar in the preferred pool is super.

good location. breakfast is simple & light.

pools seemed murky and dirty when we first arrived

seem short handed at breakfast

the prices of the spa are very high and exaggerated, which is a pity.

breakfast was best

food was good especially the japanese & omelettes at breakfast

and the workers the were cooking over the hot griddles for breakfast and the ones at the oriental restaurant and the one in buffet in the back

i also kinda wish the gym was open 24/7

hustled into making a breakfast appointment for time share deal before we had even been shown to our room

we don't understand the bad comments about the food, we had delicious breakfasts, lunches, dinners, and cocktails on the beach

meat

we loved the area, breakfast and lunch where the best, although very little selection for kids.

if it s all inclusive then room service should be included

breakfast was poor

beautiful private beach, saltwater swimming pool, and lots of places to hang out

dj on the beach

the gym and yoga places are

seating around the pool unless you have a swim-in room - most of the seating is around the

dj on the beach (very cool sunset sessions), even kids enjoyed dancing on the beach

once they realized that they can't fix it, the front desk operator suggested us to use the gym showers until the next day when they can fix our room

were in bad shape, equipment in gym was broken, 3 kayaks and paddle boards for many guests, lost luggage delivered at 3am and front

breakfast buffet was very good and plentiful, staff very helpful and friendly we really enjoyed the

the food at the terraza restaurant seemed to be a lot better than our previous stays and at breakfast, the man makes the best omelets i`ve tasted

everything was excellent, beautiful beach i loved the food the pool very nice staff

also there was many people slip on the pool area due to

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool volleyball games were great fun and got us talking to other guests

ferry right next to you, small pool, smell of mold, everything was always wet.

was great the staff, and mel and giesla the spa team were always so happy and it was just great , i have booked for next year and it was

the location was perfect and amenities such as pool, bar, spa and proximity to ocean were all wonderful

the gym needs renovation

the breakfast was also tasty and the pool wasn’t too crowded

i go to the gym daily, and this is the only thing that would keep me from coming back

bellman service was personalised as was the valet parking

we arrived during a week that the a la carte breakfast was closed and 1 restaurant closed

at the ocean and eating breakfast from the breakfast buffet is great

the room service food after hours is not very tasty and one night it took almost 2 hours to arrive

the buffet breakfast

the pizza bar is a complete hit

i was annoyed that the kids club said it was open every day, but it wasn't

we got wonderful massages at the spa and went parasailing, which was amazing

the staff very nice, polite and helpful, the waiters from the pool the best like manuel and lupe gimenez

& spa not available

swimming pool area, architecture, breakfast, variety of restaurants.

needs a bigger pool or another pool

while the buffet was great, the options for kids in the restaurants was very limited.

concepcion in the breakfast buffet was very nice and polite as was the girl in the egg station

nice small resort we felt like we had the pool & beach to ourselves

room service great

beach and pool area very relaxing

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

near to the swimming pool was always damaged duerme the 5 days i tried to use them always on

variety of eating locations. comfy rooms. loved the juice bar on the beach.

i enjoyed the spa and pool activities.

with a bunch of kids running around, be prepared to wake up no later then 8:30am with all the families as you can

it's just that the pool wasn't clean enough.

the pool was way too cold

room was super comfortable and spacious