friendly people! breakfast! room staff! pool and spa pool!!!

look or smell like they needed to be upgraded, the staff was excellent, the pool was clean, the breakfast far exceeded my expectations

very clean and close to freeway, breakfast was good!

extremely clean. friendly n helpful staff. great breakfast

quiet hotel and decent complimentary breakfast

pool and hot tub were open with reservations. big room. pretty clean.

very clean and comfortable. good breakfast and attentive staff. will stay again!!

indoor pool was only available via reservation

location, breakfast free

went there because our children wanted a hotel with an indoor swimingpool

the pool even though it could have been cleaned more. also the location was accessible.

pool didn't work

the pool is newly renovated and a fantastic addition to the amenities

breakfast

also, there were piles of trash by the laundry room for days that began to

the refrigerator did not work in the room and the towels for the pool were too small.

the staff is friendly and the little heated indoor pool is nice for the kids

breakfast is good as well

clean, spacious, comfortable beds, pool was warm for our kids to swim

of good quality towels, comfortable beds, very clean, and an excellent breakfast

the room i received was very tiny for me, my husband and three kids

laundry area, smallstore in lobby for snacks and incidentals, close to movie theater and walmart,

breakfast was not up to par. dried out bagels, english muffins. undercooked bacon.

and the hot tub and pool were open

the location is convenient the rooms are clean. enjoyed their breakfast.

breakfast was awesome we enjoyed it

excellent breakfast

the kids loved the pool

the whole reason we booked this was for our kids to swim and have fun

good room and comfortable bee good indoor pool good location

fitness center has some high-end equipment

above average breakfast

the pool is not heated but ok

no shade at the pool.

bright, welcoming public areas & handy little fitness centre for some treadmill walking

was no hairdryer call room service did not answer had to go all the way to the lobby to ask for it which was far from my

elevator; unlit parking; stairs outside; both phones not working; bathtub dirty in corners, peeling paint; toilet

no breakfast

clean room comfortable bed excellent location great breakfast

large bar and restaurant area

needed to have more information on room service menu

large rooms, good wifi, comfortable beds, spacious bathroom

clean, spacious rooms. casino resturants excellent.

parking close to the entrance

and having the casino next door with restaurant makes it perfect

there's a gym and laundry facility also

had modest kitchen and fridge with basic dishes and cookware

i loved the gym and the laundry facilities

i liked having the kitchenette with full size fridge.

not all of the gym equipment was hooked up to the tv

breakfast was at a minimum, but satisfying for us

what breakfast?

loved the openness of the room, the full size kitchen, and the large bathroom

better breakfast choice

the location the staff, breakfast was excellent chose this over a private home rental

pool closed

overall thank you this is our hotel go to when traveling to see kids at

price was good,room service seemed very nice as well as front desk

then they put a young family with a bunch of kids

extremely friendly staff. very nice room. good breakfast. great location.

comes with a very nice gym with lots of free coffee provided. room is super clean too.

the small pool area is very nice

great location and very clean! nice swimming pool as well!

girl at the bar that took our food order wasn't as nice she didn't engage or seem to want to be there

staff who even called me by name when i came back downstairs to the cute bar and bistro (another plus)

and the pet fee was a good rate

did not like that a pet friendly hotel charges a bonus refundable pet fee when the entire hotel is tile

during these covid times i was very appreciative of the hotel restaurant, which packages food for room service or for easy pick up

the gym was lacking

like the indoor pool, patio, restaurant, the gift shop and little gym

requested room service and didnt get it

friendly staff, all parking was sufficiently lit, bedding was comfortable, in-room bathroom door was swing type vs

peaceful and pool area was the best . fire by poolside

resturant/bar food was excellent

customer service and pool

i loved being able to have a spa bath with my husband without costing us an arm and a leg, plus amazing breakfast & air

we were pulling a car behind our suv and they allowed us to park in the back so that it was easier for us to park the trailer and

breakfast was wonderful, the in room coffee pot was also cool

service was awesome. breakfast was delicious. convenient location. beds were super comfortable

the kids were disappointed they couldn't use the gym

theme of the rooms and entire hotel, the cleanliness, the continental breakfast was awesome, so many options, the employees were friendly, i will only stay at this hotel

so it's quiet, on a wide street that's not busy and it had room to park my small trailer

out door pool it was cold and windy and did not get to use it

perfect room. super clean. the pool was awesome. very good breakfast.

of the nicest places we stayed this trip big clean rooms and bath nicest people good breakfast

pet friendly and indoor pool

breakfast and salsa were delicious!

pool hours 10 am to 10 pm

bed and pillows great...excellent staff...very clean...nice pool

checkin, spotless, newly appointed rooms, excellent breakfast staff, lovely pool, basically everything

the breakfast was good

no heated pool and prepayment before checkin

pool was green.

its location, the cleanliness and the breakfast.

breakfast was perfect

didn't like the homeless people walking around the parking lot at night, but they didn't break into my car

ice machine was broken in the annex building where my room was, and the dryers in the guest laundry didn't have heat, so cold air only

a custumer in line remind her there is a room, clean, next to his room,but having a lot of folded laundry left in room and a cleaning cart in there, from a maid that didnt finish her job and left

was dirty, not enough towls, no room service to clean, tub and sink was very dirty

wifi was excellent and was able to complete a zoom meeting 6before getting on road

great location, clean rooms, wonderful breakfast. staff was also very nice.

room, pool, hot tub, happy hour was great.

loved the breakfast choices and everything was perfect, clean, cozy, comfortable and friendly

$50 pet fee seems excessive; elsewhere have paid half of it.

happy hour was a sweet surprise and the breakfast was very adequate

large suite was good enough to fit my kids that visited us in the room. convenient kitchenette.

no pool

the kids even slept so well they missed the free full breakfast both days

pool closes early

the staff was friendly. the room was comfortable. and the breakfast was yummy.

was not any meat nor eggs for breakfast, but what do you expect for the price

also it was advertised to have breakfast and other amenities and it longer provides them

includes basic breakfast

had to be asking for stuff for room and before they had breakfast now they don't

continental breakfast would be nice at least sweet bread for coffee

no fridge in the room. when traveling with kids it s a must.

cute courtyard/ pool

the next room was dirty with trash a dorito bag beer caps and a nail my kids could have stepped on it and get hurt

it was attractive, had a rest, pool and small gym. the staff was great.

staff was extra courteous and restaurant room service was very quick

pool and hot tub were clean ansi

clean rooms. pet friendly and good breakfast. friendly staff.

a/c unit was perfect i always get rooms with a/c not working right and the breakfast was great

the breakfast is really nice too with a variety of things to choose from

pool and hot tub were pleasant

nice staff- pool looked nice but didn’t get in. clean, big lobby

of the employees was drunk in the pool making sexual advaces with his girlfriend my kids left the pool feeling very grossed

the pool area was lovely

nice pool and garden area. would stay there again.

location next to utep and mesa street. close to downtown. quiet pool area. free parking.

shuttle driver never told anyone to wait across the street, thus standing in the cold over an hour

24 hr shuttle, bar, restaurant, clean, friendly staff

also i learned if you do not reserve the shuttle right away to get to the airport it may not be available as the hotel prioritizes the

we were told we couldn't reserve a time for the shuttle so we weren't able to use it at all

delivers a 5-star experience: spotless rooms; friendly staff; excellent location; and wonderful breakfast

breakfast was good

the rooms were quiet and clean and we enjoyed the lovely breakfast

appreciate the open pool area and great breakfast at covid times

pool and hot tub were open, clean, accessible and great

suite kitchens were excellent, applices actually worked well

the free breakfast was just perfect

was nice having a full kitchen & lots of space for all of us

the breakfast could have been better, i don't like cold eggs, bacon

breakfast was pretty great!

the pool was on the smaller side and was closed. the bathroom was sort of small.

was friendly great salsa for the breakfast in the morning

loved guest laundry

pool water gets somewhat dirty due to the nearby highway

breakfast

the lady running the bar the night we were there was the best

pool was by far the greatest part, the views of downtown from there are great

the bar wasn’t open during the hours it was supposed to have been

the man at the bar was soooo nice & accommodating & mixed my drink perfectly

there was no tiles for the swimming pool

worth the money paid , great 7th floor night party, bar and pool with city view, clean luxury

nice in room gym and excellent restaurant

7th floor has nice gym, pool, and outdoor patio area with full serve bar and brick oven pizza

the waiting time for restaurant and bar atendant

pool was great in the morning and at night

the pool was very nice and relaxing

quite a bit of noise. felt like a party hotel. not great for young kids.

were super clean, bar was actually good with good food

good gym and a fantastic small swimming pool on the terrace

brownie dessert was frozen solid-kids couldn’t eat it

start serving breakfast at6:30am

nice clean and modern kitchen inside

the room with a very equiped kitchen was a delite

parents were the only ones who ate breakfast

breakfast and the staff.

spa did not answer or reply to text for 4

we didn t try the dinner & bar but we want to the next time

hotel was amazing! the gym has a peloton!

the valet, bar, restaurant, spa and front desk were so kind

the hospitality of the bar and restaurant was wonderful

lobby, bar, and pool are really beautiful

reasonable prices for room service

room service, breakfast did not arrive on time before our clock out, waited 1

the swimming pool has no privacy, everyone and anyone walks by the swimming pool

room service took my towels and did not replace them

no pool or hot tub.

there were no amenities like pool or rooftop or gym or anything though it has a bar and food for purchase

the pool table needs a refresher and one pool ball was missing

it had a gym.

it includes a bar, a vintage pool table, comfortable seating and a great looking outdoor courtyard

room service was dropped off at door in a sack- no person there

the bar and restaurant were also great

the building is really nice and clean, but i had a problem with room service, it never came.

great location with great style and elegance. bar was an extra treat

i was traveling with my wife and kids, and changing hotel at 10

was spacious, clean nice employees and breakfast was really good

great shuttle service to the airport

comfortable bed. close to airport with 24 hour shuttle

they provided an excellent room, and a fantastic breakfast.

i like how convenient the laundry room is and how attentive the staff is!

i could get long term parking there and the safe shuttle to the airport

close to the airport and convenient location! the bar and restaurant were very nice too!

ud83eudd7aud83dude14ud83dude2d we pay so much for such little time meant to be enjoyed at the water park with our families

very close to the elp airport and still had a shuttle at 0400 in the morning!

room service

loved the small kitchen area and the separate area with fold out couch for our son

the pool needs to be clean it was nice but was a bit dirty with bugs

the pool was clean and facilities were very clean

we came for the pool and it was gross and freezing cold tho it was very warm weather

location was easy to find, breakfast was awsome they had a good variety of food

anks to covid)

the bar clase to early lol

phones didn't work, and we tried to call down for room service, but since we couldn't get the service or the front desk, we walked to applebee's

loved the ability to do laundry since we were there for a week

everything was great! the pool was a little on the cold side but the kids enjoyed it!

breakfast and pool

very friendly staff. breakfast was a great plus!

room service was terrible

parking is limited.

room service stole my basketball shorts.

location was perfect. kitchen staff was very pleasant and friendly

the pool and spa were disgusting. very dirty

great breakfast, staff was professional, clean , nice big bed

the property was kept clean and the rooms were clean. great breakfast and pool area!

what i didn't like was the pool area

our room was very clean and comfortable. the hotel bar was good too.

warm pool

the indoor pool qnd the room was so beautiful and clean

the spa / pool hours were open early and closed late, (6-11) and had an indoor and outdoor pool

i wish there was more front parking & the lobby bar opened later (12am or 1am)

website states airport shuttle, one of the things we needed since we had a late flight

breakfast pretty good, the gym was accommodating and the pool looked refreshing even though we didn’t make it

was there with my older son who enjoyed the bar with wi fi

quaint bar to wind down at

however, the artwork was nice and the bar downstairs was a hit

the indoor pool water was cold not very heated

the bed & pillows are very very comfy. breakfast is very good.

was very sad to hear that the pool was closed as that us why we decided to book with residence inn

patio was nice along with the indoor pool and gym

if you have a lot kids you need to stay in this hotel

the beds were really comfortable and the kitchen had all the basics needed to be able to cook

quiet, pool and spa were nice

room with nice kitchen

they had a free shuttle to the airport

the pool

wished they had real eggs for breakfast

room coffee was delicious, and free hot breakfast was delicious with good choices

felt we got shorted on the breakfast options.

excellent breakfast in the morning

good, breakfast was very good

6…teens wanted their own bed…they were bickering over who was sharing with who and then the kids were surprised by the trundle bed couch

breakfast hours. extend for a couple of hours more.

great breakfast

very modern & new, felt very clean. also had guest laundry which is a plus!

the breakfast was good and the rooms were nice and clean. the location was great and safe.

cleanliness, staff was friendly. lobby was nice to lounge in. pool was perfect!

airport shuttle

shuttle bus and had answers to all of my questions

she helped get us a free shuttle to dinner as well as to the airport

it is good there is a shuttle because otherwise you would need a rental car and there is not much in the way of food or

the jacuzzi/hot tub was removed from the pool area.

the suite had a bedroom with closing door, full kitchen, and pool

very comfortable and clean. the breakfast is really good.

the pool

large room, free breakfast

the room was just like home and the breakfast was very good. the staff was very helpful.

rooms are very far away from the elevator and parking. gym was limited and birds in pool.

more privacy the curtains didn't close had to pull them together and clip with a hair clip the pool closes way to early

great breakfast and the complimentary dinners was a nice touch

would be helpful to have handicap parking spots near the side entrances

260.00 dollars,no breakfast,no social hour free drinks, no garden. no heated pool.

clean facilities airport shuttle

bar drinks were great

free 24 shuttle was great

pool did not look very inviting.

parking lot not enough handicap spaces.

parking lot is a little small

the room was clean, for the price i paid, it feels cozy and fancy, wifi was fast, the staff s are all nice

location was ideal and the complimentary breakfast was ok, was not a full course with everything, but enough to cure the craving

laundry, washing machine s dirty, i saw some hairs

too far from the airport and no shuttle pickup so had to pay for a taxi.

breakfast hours and shuttle service to airport isn't 24/7

the gross sausage. awful breakfast and because of this we won't stay there again!!!

the swiming pool andthe spa is dirty

no airport shuttle.

beautiful indoor and outdoor pool

the pool area is beautiful and relaxing by the fire pit was a very nice way to end the day

the onsite restaurant was closed so only breakfast food was available and the hotel bar was closed on weekends as the bartenders had to work attached night club

hotel and room was clean, staff was professional and breakfast was fresh and delicious

the pool and breakfast. customer service is amazing!