the gym was immaculate and the pool looked like it was also very clean

the breakfast items was so disappointing. i've been in cheaper motels and had hot and better.

room was so nice, the whole place was so clean, breakfast was great, water pressure was great, bed was so comfortable

breakfast was delicious! probably the best bran muffin i have ever tasted!

was no continental breakfast as advertised, but that was due to covid and availability

the gym was closed for repairs

it was nice having a small bar in the hotel and the bartender was very friendly

clean, had everything available ie laundry food drinks

breakfast was beyond any hotel breakfast we've experienced

the bathroom, it would be good to have a safety bar in the shower, the light around the mirror lit the room but the mirror itself was dark

the breakfast was okay

good breakfast variety and it was replenished often and quickly.

breakfast was good , the staff were friendly and helpful

so sorry i did not have more time to take advantage of beautiful pool & gym…

location, cleanliness, breakfast bar, gym

the hotel also has a guest laundry room which is always a benefit to guests as needed

breakfast was awesome and the person working there greated us and asked if my granddaughter needed

cleanliness and breakfast option.staff very courteous.

the pool was very nice, warm

they saw that we were not happy with being placed on the 3rd floor with the young hockey team of kids running up and down the hallway

you had to sign into wifi every time you used it even on the same day

pool, when we went, was so clean and nice temperature

the pool was very clean for swimming in with children

wifi access did not work for us.

the wifi was janky if trying to watch something on a computer- worked fine on phones though!

didn’t use or see spa or pool level

went with my friend kathy for a girls getaway and the best west plus and spa was amazing

kitchen staff use the hallway by the elevators to run their dish carts up and down to clean

the pool was great, they have time slots due to the virus so we were able to book the pool and have it

staff were courteous and helpful always and there is a spa in the bottom floor

couldn't get wifi to work

could have better wifi service but other than that, everything was amazing and i would not complain about the

the wifi signal wasn't too good

breakfast is absolutely amazing , fresh fruits and toasts are great. very friendly staff .

we had a nice father's day breakfast with family

laundry facilities were not yet up and running (the main reason for choosing this hotel to stay in

you can enter from the 24 hr gym or a hallway that also leads to laundry

location was convenient, and overall, it was an excellent choice, especially for families with kids

were lovely, breakfast was delicious, housekeeping was quick and efficient, room was comfortable, bed was

heated pool, comfortable beds, very clear

breakfast is a sack breakfast due to covid 19 always loved mariotts breakfast

pool was warm and great for kids

room was amazing, i was not expecting a full kitchen

the gym, the pool, the room. the service everything.

a bit crowded at breakfast due to a soccer tournament ...but food was good.

location/bed/ breakfast

bed comfortable, quiet room, great breakfast, very very nice staff.

very clean. there's a laundry in self service for the hotel clients. breakfast is ok.

friendly, very clean, great breakfast

laundry facilities

breakfast was a bonus +++the man working at the breakfast was so friendly he helped me and my kids to make sure we are ok

it was crowded and busy with bus loads of kids

i liked the morning breakfast , had alot to injoy.

hotel was crowded and noisy with kids, breakfast was not able to be taken

more than 8 kids playing football and hide and seek on the second floor was awful

the main hotel was very warm. the gym was way to hot and was not comfortable to work out in.

bed was very comfy, the gym was a great place to break a sweat

there's no room service

have no negative comments other than the bagged breakfast is tacky

given covid and the entirely empty parking lot, i am 99% confident that there was a clean room available

great room service and delivery of ice/robes/ slippers right to your room

only drawback to the hotel was that if you wanted high speed wifi you had to pay extra

great place to stay. the gym is very clean and has good working equipment.

spa like atmosphere clean comfortable bed and pillows great views of fall colours on the gatineau

the see through window from the bedroom), wonderful scenic view of the golf course and great room service

because of previous covid restrictions, they’ve decided to keep the pool and gym closed in order to set policy - inconvenient for those who wish to make use of these facilities

even tho there were lots of kids for a hockey tournament we didnt hear anything inside our room

my kids really enjoyed the food

modern renovation an swimming pool

they tried their best to ensure breakfast experience was pleasant even with the covid restrictions

my only thing is pool was not open, but not the hotal fault, covid.

travelled with 3 kids and the breakfast wasn't as expected

small gym, small pool and no hot tub, also no hair dryer in rooms.

well kept , breakfast was delicious every morning, the spa bath was an enjoyable experience, the pool was refreshing, there was so much good about our

kids loved the pool

then a short walk to the restaurant for the included breakfast

we knew the kids would be navigating the pullout couch, but it was tired

there could be a shuttle that can take you place for stays of 2 days and more.

my kids rolled on top of each other by morning time

member at reception desk was terse with my daughter when she asked about room service

rooms, new facilities and clean furniture, parking was very convenient

-gym is okay, pool didn't try but looked a bit small

staff were friendly and accomodated my early check in request which was very much appreciated.

the shuttle service to the airport was great

only very small bar of soap for the sink and toilet paper roll almost empty upon check in

excessive noise from the laundry room and the laundry pick up,other then that everything else

buffet like other locations in other cities and i was expected more options and variety and open bar with this price

clean, friendly staff, great breakfast, awesome pool!

we had a wonderful room with a small kitchen.

cost of laundry too high 4 dollars each machine

pool was closed because of covid, stayed in other hotels where you book a time for the pool.

to know where to take kids for dinner

shuttle service is awesome don't have to wait too long at the airport and short ride from the

it is the most family friendly hotel i have stayed at. my kids loved it.

i didn’t get a chance to try out the pool and gym unfortunately

the restaurant and bar area looked wonderful

staff welcomed, breakfast great, gym great, pool clean, rooms and beds confortables, overall i like it

very new and has amenities like an indoor pool and a nice gym

was told wrong hours for breakfast on the weekend by front desk staff

we like the shuttle service, it was really helpful for us flying early morning

improvements can be added during the breakfast : more dried fruits like almonds, gogi, and fresh red fruits like strawberries,

the free buffet, pool, and wi-fi was excellent

the kids had a great time at the hotel

they looked comfortable but the kids and my husband dawned with back pain

waiting 15 minutes was hot again personally i was ok i’m taking cold shower any way for the kids it’s an issue

also, the breakfast was not so great

having the pool and gym and complementary breakfast was great

decent breakfast with choices of scrambled eggs, ham, baked bean, pancakes, toast, fruits, cereal

the free breakfast was amazing!

clean comfortable room, equipped with a refrigerator, coffee maker, and microwave, good included breakfast, small pool and exercise room, convenient location with airport shuttle and sufficient

clean, friendly, good breakfast.

ordered room service and when it came after an hour wait the food was cold

early check in.

loved having the ev charger to juice up the car overnight during the wintry stays

i was not able to get a late check out.

) you might also have some issues with connecting to the wifi, but communicating with the staff usually solves the problem quickly

absolutely everything, especially the breakfast

love the pool, gym, and the room itself. service is really quick.

felt that was not clearly informed of pet fee or apparent mat charge.

loved that the room was cleaned every day! room was comfortable and kids enjoyed the pool.

the pool was not the cleanest.

check-out time was late enough that we had time to go out for breakfast before having to leave

the restaurant and the gym.

breakfast was not included in my stay and was pricey in site.

is clearly written in our booking)

room and breakfast

our cleaning service the second day, our counters in the kitchenette were not cleaned up

m) was just 20$, which is a quite fair price. room was rather spacious.

liked the location of the hotel, the wifi was strong and the front desk was very polite and helpful

the pool was wonderful as well

we did not use the pool or laundry facilities but both areas looked clean and larger than in many hotels

the pool was particularly good for a hotel pool - deeper and longer than usual.

we wanted to stay at the bar longer, sadly it closes at 10 but zero complaints!

location and it had laundry facilities

pool area very well designed and overall feel is very warm & inviting

clean, had a swimming pool and gym, large bathroom, laundry facilities and room comes with a

room was beautiful, kids enjoyed netflix and you tube options

pool salt water. beds comfty

hotel is old needs to be revamped, the tv connection to personal device was not working, no late check out, the hotel did not respond to my

allowed access to microwave, use of mezzanine for meetings, has swimming pool access, great customer service

didn’t know until the second day that we could opts out for sit down breakfast

it's a great hotel, my kids love the swimming pool and teen's room with activities.

the wifi was poor with bad speed.

beautiful gym

we really enjoyed the indoor pool and kids playroom

breakfast

clean rooms, comfortable beds, nice fitness center, nice bar and commmons area

didn’t love the bar because they didn’t have many options but the bartender was really nice

gym closed due to covid

staff were friendly, easy check in/out, super clean, gym facilities small but good.

walking distance to downtown comfortable beds nice bar within property

made room service impossible

quietness staff attitude fast room service

kids running up and down the halls late at night, a surprising amount of inebriated guests making

sadly the gym and sauna were under repair when i was there.

r kids) was amazing! size of room was excellent.

be glad when valet parking and room service are available, again.

parking, no bed for kids, price way too high

the gym could have pullup bar and piano at the lobby

gym, restaurant and bar closed

the gym was also open really late in the morning, whereas most hotel gyms are open by 7 am

spacious and the kitchen was very well stocked with utensils

kitchen equipment in bare essentials so bring your own corkscrew

the staff were friendly and extremely helpful. i was able to get an early check in

didn’t have cutlery in the kitchen, otherwise a fantastic room.

brand new high quality kitchen utensils

at the metcalfe, which diminished my experience considerably

the staff was very helpful and friendly. pool was great for the kids!

up in a beautifully designed package: le labo bath products, cozy robes and slippers, great bar and restaurant, kind and accommodating staff

hot/spa tub had an odour...the smell reminded us of clr.

pricey, in my opinion, and also the kitchen closes 9:30 pm so no luck getting any late night room service snacks

pool was great for kids but found lots of hairs in and around it

water in the pool, too cold for kids.

it's nice to have a good restaurant, a room service, a valet parking option and a pool too

great location. comfortable beds. clean facilities in gym and pool area.

we arrived earlier than 3pm and were able to do an early check in

wifi was spotty and the elevators were out for a few hours

we used the bar and found good company and drinks . with a comfortable ambience .

having access to kitchen supplies, staff was really helpful and it was great to have access to laundry for a

we originally thought the gym was closed due to covid-19, but the gym is open for individual 1 hour sessions (one guest can (+) there is a gym with a discrete equipment (-)maintenance were often passing through the area i did not feel safe when moving to and from the gym in the basement area (+) little gym (+)the gym and laundry facilities (+) gym room have what i need to do a bit of training (-)gym and sauna are in the basement and not very welcoming. no pool. (-)a bottle fill station in the gym, main floor etc, or at least a water cooler and jug in the gym (*) there are not many facilities if you are looking for a gym or a pool, but it is a good place for a short stay

room service came fast

i liked the fourth floor lounge facility but it did get too busy at breakfast time

room rates include breakfast in the standard room rate

really enjoyed the selection of foods at breakfast

instance, i didn’t know about the exclusive lounge on the fourth four for free appetizers and breakfast until we checked out

breakfast and the restaurant at ground floor were enjoyable

kids enjoyed the pool and fitness facilities

the gym was above and beyond expectations

my kids were so sad we couldn’t stay at the hotel longer

suite, unexpected as it was an upgrade super nice pool and gym professional and friendly staff beautiful views, perfect

love the in -room breakfast

clean room and clean bathtub, which made a big difference when washing the kids

was closed and the kids were hyped to use it and thats one of the reasons we selected the hotel

swimming pool was quite cold!

we ordered room service and it was delicious and the waiter who delivered it was courteous and prompt

was closed and the kids were hyped to use it and thats one of the reasons we selected the hotel

swiming pool and location

the gym had a decent size and the wifi was fast and stable

hotel, good restaurant, friendly staff, good gym and pool, very comfortable bed, excellent location

came in but we went into get something to eat and no one was around so it was easier to phone for room service

the room service was good and fast

would be nice if the hotel had a decent bar or cafe attached to it

staff very friendly throughout gym good well insulated for sound

pool, hot tub and work out facility was great but gets very busy in the evening

the lighting was a little dark in all the rooms. especially noticeable in the kitchen.

wifi cutting in and out

i'm upset and everything was ruined it was my anniversary for 4 years i had a babysitter take my kids and when i went to go pay it didn't go through they never told me that i couldn't use them a

gym could have had more options of equipment. parking bit narrow and a bit on the pricey range.

excellent location and great gym facilities -opened 24 hours

we were disappointed they didn t have room service and instead of a nespresso machine a keurig or room service for coffee could be added

ee for kids !)

poor gym, no nice breakfast

the self servided laundry was convenient and helpful

location, clean facility and room, pool, staff and bed

perfect location, pool and parking

it was quiet. great gym

great bar upstairs and you can take drinks back to your room.

room service menu was lack lustre

i thought the hotel had a pool, that would have been a great for the kids

nice clean gym amenities with great views

hotel is beautiful, the room is amazing, and the facilities such as the restaurant, gym and lounge are so

gym and sauna were top notch. im 6'5

location, quality of the room, gym, pool, quality of food

the gym was awesome too

great location, great service. the rooms are big and modern. also a very nice gym.

everything about the hotel is quite new, which is very nice with gym facilities particularly

great rooms, small kitchen area, microwave, fridge, coffee maker and utensils

location, clean room, daily room service, parking, good breakfast, friendly staff

and parliament hill, entirely adequate breakfast, balcony with seating, handy little kitchenette, laundry drying line over bathtub

comfortable bed, good wifi; balcony - although it's usually cold and snowy outside at this time of the year - was a big

water in room, nice breakfast and afternoon tea, umbrellas for use, free local calls, free wifi

spa suite – king bed

the bed was comfy. they had a mini gym & laundry.

so with kids is hard to find place to boil milk

inside the gym there was not cleaning wipes and towels available

we went with kids

rooms not serviced during covid although the room service sign is still placed in the room

could’ve had options like hot chocolate for the kids besides just normal milk and juice

kids enjoyed the pool. breakfast was good.

breakfast and location

i also like how the management carefully controls use of the pool and gym during

in breakfast area

friendly staff, cozy room, clean, laundry, gym, pool and breakfast

friendly staff, cozy room, clean, laundry, gym, pool and breakfast

the hot food at the breakfast bar - suggest real eggs and better meat, possibly add home fries.

easy access to laundry and swimming pool

because of which i had to bring water from my room for the kids during the rush hour at the elevator

free parking, fridge, microwave, bar sink, sofa, in room

room was huge and had separate sitting and workspace areas as well as a kitchenette space

lounge area was nice but when bar / food counter closed down they turned off all tvs and lights without any notice or explanation

gym and pool. clean and quiet accommodations.

not being able to have breakfast onsite.

pet fee is too expensive

smell of renovations in the pool area that seep into the gym next door

convenient location. free parking. wifi connection good.

the pool 10/10

kids running up and down the hallway till late at night like it was a private gym

and the ice machines and the laundry

with breakfast included and a small kitchenette, it worked out really well

no problem, but environmental save water, laundry

expensive gym very basic no hot items at breakfast small tv

we had all the free water we could handle kids loved it

beds, close to restaurant, quiet, indoor pool with fairly warm water, close to gas station

have a grab bar in the bathtub wall

location great, close to the highway. late check out was free of charge

it has laundry machines.

wished they offered some toiletries other than a mini soap bar and one mini bottle of shampoo for the cost of the room for one night

breakfast can be better with more options to choose from

good breakfast, good coffee. would like wholemilk yogurt

really enjoyed our stay - we were hoping to use the pool and gymn but ran out of time

breakfast was delicious and the kids had so much fun

pool was too small not enough towels at pool station

hot, sit-down breakfast, would have been ideal, but, unfortunately, is not available anywhere but home, at this

good breakfast provided

loved that there was a washroom in the pool area.

ample breakfast - not an employee hovering over the choices as you decided what you wanted .

missed not having the sausage for sat/sun breakfast