parking was a pain

patio door security bar was not screwed into the wall and gave us pause

loved grab-and-go breakfast and

very comfortable large room the best continental breakfast i have ever enjoyed in a hotel

dare they charge $25 for every night for pet fee when the room was worn beyond cleaning

there was also a pool

excellent staff, value for money. i like that breakfast is included.

an opportunity to do your laundry

the outdoor pool is wonderful.

at least wash the bed linens with laundry soap

the parking lot is unusually small for a

room service was available for dinner

stayed while our kids were playing sports. great value for the money.

of room with armchair foot rest, pet friendly, hot breakfast made to order omelette station, cheaper pet fee than other hotels, cold

was a bit noisy in the morning with dogs barking and kids running in the hall

and clean, however missed the breakfast but the free coffee and water worked well

very clean and comfortable rooms. great breakfast. well equipped gym.

bathroom really small, and only one dryer in guest laundry

had laundry facilities

it all t was a exceptional stay and the children loved your pool

the pool was way too cold for myself and my 2.5 yr old.

my husband and son enjoyed the pool and i used the gym

staff friendly breakfast and available dinner, bar pool and gym location

the pool was miniature

pool very small

the swimming pool was closed due to covid

room was clean, breakfast was lovely and the pool was great.

i liked the shower the pool was the perfect temperature.

no pool open

gym pool internet location bed

small kitchen facilities were very useful

breakfast was very good and the kitchen staff were helpful and pleasant

great breakfast.

the swimming pool could have been warmer!

full sized fridge and kitchen were nice

aware of how that could have been; still lots of single use plastic being used in bathroom and kitchen

none of the stuff mention that we have guest laundry facilities

they gave us an early check in. the room was large and the breakfast was very good.

early check in time was a real bonus the suites were spacious and well appointed

beds were super cosy. gym was great

construction and entrances are changed. parking lot is inconvenient. dusty.

location, easy access. lots of parking.

microwave had to sign papers just to buy water from downstairs pretty expensive room service would often come in while we were still sleeping and they would even come in while we

no free wifi

it was kitchener after all, not montreal or ottawa

we had a night out away from the kids

bar was very able to accommodate my celiacs

pool fitness centre hotel room king bed breakfast was great

pool was warm

pool was green

i didn't get to use the fitness facilities because of time, but those also looked decent

fitness room could have been larger with a bit more equipment

the continental breakfast is always good and the staff is always friendly

breakfast wasnt good, closed fitness room and non-existent sauna and hot tub

availability of fitness equipment

the breakfast was filled with variety

liked where the room was and how close the pool and the buffet was to our room

water slide was the highlight for the kids

too many kids were in there at the time

excellent breakfast, very clean gym facilities.

well equipped, food was good staff very friendly and helpful, and the fact that the use of the laundry facilities were free was an added bonus,and

the laundry facilities, though small (4 washers and 4 dryers) included very high-end machines that had

ultra modern room. very clean, great staff and facilities. even free to use the laundry.

best hot breakfast we have ever had at a hotel

the pool temperature was quite cold. kids refused to swim in it sadly.

pool could be about 5 degrees hotter as the kids got cold fast

we had problems getting onto wifi

the bed was very comfortable and the bedding was spa like

alley - which was broken, the arcade, which also had many broken games, as well as the mini-golf

breakfast was outstanding the service was outstanding the food was outstanding the room was

wish the hotel provided room service

good water pressure in the shower and fast wifi

room service but lots of places to go to in the area so it's worth getting out and walking around

my kids loved the place

confusing hvac system, need a grab bar or no-slip mat in shower

breakfast was lackluster

bottle fill with fresh water , its cozy convinient and classic , love the fireplace in the breakfast room and photos on the wall

lots of good selections for breakfast

parking area is a tight fit

parking is limited, on a first come, first served basis

room was small- it was a “suite” with kitchenette but didn’t have anything included in the room that isn’t found in any of the hotel

no gym, nothing availed to relax

enjoyed the gym facilities

it would be nice to have some dishes/mugs and cutlery provided with the kitchenette by default (we asked the reception for them and the housekeeper delivered them very

tell if it was a cafeteria (ie self serve, stand at the counter & order) style cafe or a bar or a sit-down restaurant

convenient location. ample parking. very clean. comfortable beds.

the parking

room was spacious and mini kitchen was good. bathroom was a little disappointing.

was screaming kids in the middle of night

not enough handicap parking

all hotels in kitchener-waterloo are slightly over-priced due to market conditions

wifi never worked for us

room service was not at the proper time for us, but it didn't bring us a lot of discomfort

restaurant is lovely and bar area is pleasant and perfect for hangout with friends

had 4 different devices to test it with) despite promises to give us a

limited parking spaces

the entrance and extra parking for visitors was a bit confusing

clean room, good amenities, helpful staff, free parking

at least there was lots of free parking across the street in the parking garage

the parking was extremely convenient, the staff were very happy, friendly and helpful, and the room,

bad wifi connection

motels are my first choice when staying with young kids.

the wifi worked

close to restaurants and stuff for kids to do.

good breakfast. smoke number of towels.

if my children had been with me they would of loved the pool

comfortable beds. nice breakfast. clean rooms and close to our destination.

the complimentary breakfast offered a wide variety of foods and beverages

the eggs and sausage were really cold. the only thing i was disappointed in was the breakfast.

the fact that you had some gluten-free items on your breakfast buffet

also, they had no meat at breakfast but the eggs and pancakes were nice

close parking

like the price of the room and that there was a restaurant right across the parking lot which was pretty good and convenient

the gym was under renovation. but the staff gave me a free-pass to a near-by fitness gym.

room, bathroom, tv, fridge, microwave, hairdryer, coffee machine, clean place , good wifi

we didn't have breakfast

kids running around the halls late at night screaming, and leaving the pool soaking wet making the

ts of folks wondering when breakfast really is or what hours the pool is open) maybe a simple print out at the desk when you

the pool was open and the kids loved going for a swim

my kids loved the pool

they greeted us with a warm welcome & accommodated us with an early check in

it's not them but it's covid as we couldn't enjoy breakfast as normal times and the swimming pool

there was also a pool that my kids enjoyed swimming it

kitchen, two queen beds, and pet friendly too

breakfast was only open till 930 am on a sunday… should be later on weekends reasonable during

the breakfast could have more varieties.

pool, just wished the pool was a little bigger, we went for the little league tournament so that

the cinnamon buns and pool.

room, common areas and pool were very clean. breakfast was amazing with lots of options!

pool could have been larger but not really a complaint.

room was large kitchen pool was clean

i wish there were more dishes for breakfast

full kitchen was awesome

we didn't use the pool, but it looked inviting and the gym area had natural lighting and was sufficient for a quick workout

the fridge in the kitchen was perfect, great size for families or long stays

the pool snd gym room was nice

and the breakfast was amazing

clean, pool area, breakfast and hotel staff.

like to suggest on the weekend nights that hotel provides extra security staff when haveing the kids hockey teams at hotel, would help in away to avoid much disturbance, also help to lower the

the breakfast was outstanding, and being able to choose from 3 options was amazing, having 3 kids who all eat differently

out on the breakfast

lady that worked in the breakfast room was really nice and friendly

was a lot to choose for breakfast

also, the hotel common area includes a bar for day / evening relaxation

bed was very cozy, room was quite even tho there were kids running around

loved the facilities and the gym was awesome

exceptionally friendly staff; was grateful for the laundry facility; loved the gym.

bar open, breakfast was not buffet

with couch and chair, and big tv above the fireplace bistro on site exceeded our expectations for breakfast and dinner - menu, service, quality and variety of food location was perfect as we

breakfast selection i have ever seen in a hotel

many choices of food:) room- clean and comfortable facility- laundry, gym, swimming pool- clean and well

layout of the room with kitchenette was lovely

large room with a nice kitchen.

restaurant or bar which be be a nice amenity

the portion covering the pull bar screws was dangling and thus the bar is loose from wall rot

rooms were very clean, location was great. breakfast nice. staff very professional and helpful.

it was good. kids like the pancakes

pool and gym were very busy.

kids running up and down the hallway until 1 am

the room was comfortable and clean. i enjoyed the use of the gym while there.

room was very comfortable and clean, amenity in room and bathroom was good, kitchen was good, laundry and dryer facilities for guest available for free

free laundry on site was wonderful

great location. clean. good facilities. pool, gym laundry room.

room was excellent, lots of room and a nice kitchen area

kitchen in the room with a full fridge that made ice

the kitchen and bar were closed the night we were there :(

we have our own little kitchen

amenities like gym, on site restaurant with excellent food

there was a bit of noise from kids opening and closing doors and people allowing room doors to slam

clean, room we stayed has a kitchen, you could even make your own meal, swimming pool and hot tub is the best

there were limited amenities, just a small bar of hand soap and a small bottle of shampoo, but no conditioner or bath soap

cold draft in room wifi not working from laptop nobody at reception for checkout

no place for the kids to play

during my stay, there were large families with a lot of kids running around the entire hotel getting in the way of all the staff

great location ,we went to the castle,the cemetery next door, fun bar downtown

the breakfast was good.room was comfy.the tv was a little hard to find the tv channel guide.

of the best buffet breakfasts i have had with lots of variety over the days compliments of the kitchen staff suzie and mary grace - thank you

great warn breakfast included

king room heard upper floor shower and toilet all night sounded like someone was in our shower kids had double room unfortunately had a very active couple abutting them and kept them up all

free breakfast is great free suppers even better the pool and the laundry all wonderful and working the water's nice and warm

also, the gym was grossly ill-equipped and missing some parts, making them useless even though they were

only negative thing i can think of is, they give us a room with a kitchenette with no cutlery, bowls, plates, cups

nice breakfast buffet and evening snacks

laundry machines not working so caused a backlog .up till midnight to get washing dried.

the hotel staff did their best to get us an early check in and were able to direct us to the wedding which was only a few

the kids enjoyed using the safe

clean,quiet great gym

this one: very good one (after a day at niagara falls), pool, fitness,

always have an excellent breakfast at the hotel and look forward to it as part of our business

a kids dress found in closet, bathroom sink or shower wasn't clean with long black hairs around them

pool was nice

pool and work out facility. jamaican restaurants

the gym and pool may have been good but i did not have the opportunity to use them

checked in at 7am (i paid for one full additional night despite coming in morning), and 4 days later on my checkout day, i checked out at 1:40pm (oh, and i was at reception since 1:20pm, the

swimming pool. location near easy exit to highway 401.

pool and decent fitness room

breakfast could have started earlier.

breakfast just ok.

it was basically a junior suite with a kitchenette and the bathroom was so clean as

pool not heated. too cold

didn’t like the bar price way over priced actually unreal

pool could be bigger, bar not open in the afternoon

my daughter went to gym and passcard did not work upon her return

was tasty, beds were super comfy, staff were accompanied with a late check out due to my wedding day

renovation the bar & food was unavailable

this is a great hotel to stay in if you have kids, lots of room, kitchenette, nice pool

my kids were so disappointed during the whole stay, we couldn't wait to leave

swimming pool and gym are excellent

incredible staff and through no fault of any though the pool /gym/breakfast bar is closed

hotel was clean, the staff were friendly and the lounge area where you could have breakfast was gorgeous

we had a great breakfast and there were restaurants within walking distance

friendly kitchen staff

staff, location, full kitchen.

they have a full pool and gym open till 11

hotel with free parking, pool, laundry, kitchens, free breakfast

to airport for early morning flight, cleanliness, courteous staff, early opening for continental breakfast

close to the airport..breakfast

advertising breakfast, but very minimal.

anyway they offer a morning breakfast which is complimentary

i liked there organized breakfast to stay safe to covis 19

the servers and bar tenders for wedding were amazing too

only issue was finding parking one night due to two events going on at the same time

onsite ev charger was a welcome feature, and worked well

coffee bar on 2nd floor was awesome

only complaint was the majority of parking was a little distant from the hotel

the staff were really nice and helpful and the small bar and restaurant served a great breakfast

the room met our expecting as a family with kids

mentioned that the pool and hottub were under repairs

gym not allowed

like everything to the easy check in and check out, to the heated pool, how everything was so close, short distant drives to the things we needed

we could not use the pool or gym as its was full of kids for our entire stay

bar is not open on weekends

we really enjoyed being able to cook our own meal with the kitchen

parking lot is always full.

clean we will stay again if we re in that area the staff were very accommodating, we asked for early check in and they made it