the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

like the room and the staff also the pool was nice and warm for my kids

pool was not in use, disappointment for the kids

the internet was down for most of the stay the pool was not accessable until the next day which is just crazy

the pool was great my kids enjoyed themselves in the pool and the fact that there was a separation from the kids section

the pool was great my kids enjoyed themselves in the pool and the fact that there was a separation from the kids section

comfortable bed lovely swimming pool tiny gym with 4 machines but perfect for an air conditioned

classy.porter. lots of pillows. lovely pool area. ironing board. gym. secure parking.

very responsive staff. great sense of personal security. pool area large yet intimate.

however, they offer room service which is great especially if you need a cup of coffee first thing in the morning

the view was really nice, i loved that we were by the pool it was nice.

the entire hotel including outside areas and outside bar are non smoking

it’s always welcoming, rooms are spacious, nice pool and on site great restaurant

they allowed an early check in which was amazing

property and pool might be the most beautiful hotel i have ever seen in my life; and this includes 1000's of

location was very strange, in centre, easy to walk to the sea side but there was no bar / restaurant / place to buy beer at all, we were walking around without being able to find

the pool was close,but that was okay..

beds were comfy, wifi worked just fine

the swimming pool is small

the junior suite with spa bath had zero hot water so i couldn’t take a bath

the pool was not available.

gym equipment broken and aircon didnt work in that room

they even allowed us to enjoy the pool facilities after check out time

the rooftop bar did not have items that were on their menu, and the staff could have been better trained

great shuttle service

the roof top pool has a great view and at night it converts into a bar lounge which was pretty cool

they had a shuttle that pick me up at the airport at 2 in morning for free

i reach hotel at 1 am with my family n kids the lady told me that she canceled my reservation and she doesn t have any more room

clean and the breakfast was nice.

breakfast was great, i will return again

was clean and friendly and very well situated for catching ferry to belize caves :good breakfast

i didn't like the curfew of the time for the pool.

full breakfast at 7 a

the room was spacious, clean and with a good view of parking lot . the pool was great

provided a free shuttle to the airport and ferry destinations

the pool not being open at late hours.

pool is great for kids too

the pool hours!!

breakfast was great

breakfast homemade jam en fresh fruit

property, loved the trees, vegetation, walkways, pool

breakfast was excellent !!! very traditional and truly mexican.

the hotel is tucked away on beautiful grounds with wildlife, a church, pool, jacuzzi, and many other amenities

breakfast is now included when booking

the breakfast took about 45 mins

selection of breakfast was excellent

breakfast was excellent, done the way you like it

service at the restaurant i placed my order for breakfast at 9:00 then at 10:00 i called to fi d out tbe status only to be told i didnt place an

food is amazing as well, breakfast is included with many savory and sweet options

the food options were delicious, including the complementary breakfast

i recommend reserving a table by the lagoon bar for dinner

wifi didn’t work and the horrible techo-pop music constantly blasted at the bar and restaurant almost ruined an otherwise fantastic experience

the bar and beach chairs are beautifully located at the lake, and we didn't miss a pool at all

parking a bit limited outside the hotel, but a large secure parking opposite

case you would like to see the news etc), the pool was often full of leaves

location is fantastic the sun decks the infinity pool the garden is magnificent

the view of the lake across the heated infinity pool was unbeatable though

stunning at night and infinite pool with a view was a treat

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

staff at the bar / restaurant extremely nice

spa was understaffed but after some back and forth, we were able to work things out.

breakfast started at 8 and we managed to get an early breakfast ready at reception when we had to

breakfast, pool was under maintenance

ise), the attention to details by the staff and the quality of

wifi very weak

seat fell off the toilet, both doors wouldn t lock, one lock completely fell apart and the wifi was very weak

good ac and wifi

the breakfast is ok, the restaurant staff is very nice

location, staffs and breakfast was excellent

the breakfast was very good with changing egg dishes every day

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included its really really good, love the location and all the amenities, definitely will

programs, beautiful room and comfy outside area for chilling :) should not forget to mention that breakfast was awesome

breakfast was delicious

location staff free water breakfast

the included breakfast was simple and nice, but they served every day the same food

breakfast was good and tasty, though some items like eggs or additional extras come with an extra

breakfast was great and access to the pool, although off grounds, was convenient and

most amazing room with private pool… such a comfy bed and loved the outdoor shower

my jaw dropped as soon as i saw the room i booked with a plunge pool