pool and spa perfect

loved the walk to the beach and the golf course

breakfast was totally amazing.

cooked breakfast could have been better

location and surroundings were fabulous all the staff were really friendly and helpful the gym was good the breakfast was excellent with such a wide variety on

the wifi signal

wifi was weak in places, wasn't advised about the 50 deposit before staying.

bed was comfortable the location was quite and the from the back rooms where great and the free wifi and plenty of car parking spaces

the wifi kept dropping out and the mobile signal was poor.

poor wifi

i loved the idea of the bar having cake and tea and coffee available

outdoors lovely grounds and a great tree for kids to climb/play in

early check in (3pm) and late check out (11am) welcome

feels like the very best enid blyton kids holiday setting - especially with the pine trees and the cliff top view

are spacious and clean, all staff are very friendly, breakfast was great as was the meals we eat in the restaurant

plenty of parking

parking could be an issue, probably because of the building works

bar and restaurant - lovely staff and good food

lots of free parking. lovely quiet location. excellent breakfast and dinner

was very good excellent service nice lounge area and bar area and out door area disabled parking very close to hotel entrance a number of spaces provided a ground floor

lovely view, breakfast and swimming pool. staff were fantastic.

oh and the 3 rooms across from our room all with young kids in them up at all hours in the evening and screaming in the morning but guess they had

& sherry make a nice touch, don't forget to bring your tonic and lemon [ice always available from room service]

an excellent stay in a fabulous hotel. excellent breakfast and great spa.

fab room, great for kids

bar area and restaurant were also great and food was excellent

fortunately the bar was open and we enjoyed complementary drinks whilst waiting for a pizza delivery

breakfast was amazing

lovely room, very friendly, helpful staff. really great food and bar /restaurant .

amazing rooms, superb breakfast, great atmosphere and friendly staff. highly recommended.

had bar food and breakfast there and was v good

the spa facilities could do with an upgrade.

comfortable bar and other lounges inc log fires at the moment

how quite in the garden was and the facilities (indoor/ outdoor pool) (+)liked the pool and sauna (-)a regular swimmer and the pool is too small to really swim in (+)a group of 12 with 4 young children nothing was too much trouble, the kids loved the swimming pool & the tree house (+) the grounds and gardens were beautiful, the heated outdoor pool was bliss and the evenings stay was extremely relaxed (+)staff and friendly atmosphere, shame the pool was cold due to recent repairs, great for new forest walks (+) the swimming pool was really welcome to relax in on a hot day (+)relaxing stay - private and secluded outside swimming pool , we looked around tennis court and inside leisure centre (+)everything.the swimming pool was fab the bed was big and very comfy.

staff at reception, at the bar and all those encountered were exceptional

did not like my experience when trying to get hold of room service

atmosphere and great facilities for breakfast and dinner and just chilling out in the lounge and bar facilities

tried ordering room service - again phone not answered

were extremely comfy, cooked breakfast was nice.. also love a late check out!

the bed

the beginning of our stay until the end, all staff in reception, bar and restaurant were exceptional

the size of the bedroom great breakfast friendly professional staff great spa great location

room service breakfast very tasty

coffee in the kitchen

bar and restaurant areas are comfortable and nicely furnished

bar area was very cosy

great bar with nice seating

we had breakfast in there bar area , which was lovely fresh good products

the bar was comfortable and reasonably price drinks

lovely staff , beautiful hotel and rooms. delicious breakfast

right on high street, the small touch of a personalise card for my partner, and the breakfast was delicious

breakfast was very good and smiley staff were excellent

staff all very friendly, dinner and breakfast excellent

the food was delicious - both dinner and breakfast

lovely staff, comfy rooms great breakfast.

she was given a very warm welcome and the car parking space was a great blessing in a busy town

lovely overnight stay. excellent breakfast, just what we needed for cycling round the iow

parking, beer garden, sport on tv, excellent breakfast, welcoming

had to be critical the car park is fine but i believe may be busy at weekends which could cause a parking issue

breakfast excellent choice

good breakfast and a log fire in the bar area

fantastic location and spotless rooms. breakfast and dinner superb and staff brilliant

lovely room, food v good, bar cosy and good service. great location, easy walk into town.

we loved the cosy bar and we had a really good meal in the evening and breakfast was great too

we had drinks and a meal in the evening and found the restaurant and bar to be busy but not noisy

great breakfast and generous kids portions on all meals and i love how accommodating to pets the hotel is

dog friendly room, bar and restaurant

breakfast was amazing

place against the bigger hotels: outdoor play area is behind trees so you cant see your kids which is always a worry

wifi kept dropping out and with no mobile signal, this become very annoying.

pool was closed, food was very average, room could have done with a renovation, wifi was abysmal

really friendly and helpful, plus there is the possibility to order room service

surprising good wifi.

there was no problem with wifi

loved the facilities of the gym and swimming pool and the room was spacious and comfortable

swimming pool etc lovely gym great

breakfast, but we did have dinner in the restaurant, the staff were very friendly, especially the bar staff

indoor pool as well as outdoor gym and spa

rooms, stunning setting and building, great gym and pool, wonderful breakfast

the kitchen was well laid out, and i loved the layout of the apartment

the electricity charge and the kitchen units could do with updating

we had a very relaxing stay, made use of some of the facilities, the spa and the outside pool

kitchen was well equipped and very nice bath with overhead shower

the flat could have been cleaner in the kitchen and bathroom

only issue was room service, overall okay but 2 bottles of sparkling water in

the pool was an absolute delight as i was staying on one of the hottest days of the year

food was great especially the breakfast and tapas

could really do with some bar snacks

breakfast, it's my favourite meal of the day and it was treated with importance

for an additional fee, i could use the state-of-the-art gym, which was great for me with my disabilities

warm jacuzzi for parents with kids

comfortable,clean large room and large bathroom/shower.large tv. and pool/spa all good

i especially liked the pool, steam and sauna facilities

good size room, very clean, very helpful staff with quick room service

evening drink in bar in a great atmsphere

the weather was terrible but the bar was full of people enjoying the entertainment singer shan̈non white

early check in

basin shower ensuite excellent sea views two sides tv wifi free parking and breakfast included bar restaurant great walk around hengistbury head weather wet windy

big the bar area feels cosy

bar had a extremely well stocked spirit collection

service at breakfast was very slow had 58 ask twice for toast

really lovely with the kids

the bar is warm and comfortable- a good place to sit and read a book and the food - whilst not cheap -

great breakfast, lovely evening meal with a good bottle of wine.

great bar menu and selection of

breakfast, and rooms so comfortable

we had a drink is the bar which had a great atmosphere, plenty of seating in bar also in the front of hotel & a beautiful

bar and dining area spacious and lovely beer garden with small play area for kids

breakfast was also very good

saw rabbits and wild ponies from the bedroom window which the kids adored), and the rooms were a good size, comfortable and cosy

for example, we could order milk and cookies for the kids that would be brought to our room at the desired time

wifi is awful

the gym could ve had more equipment available!

it was very clean, spacious and had pretty good wifi which was great as phone reception was horrendous

fantasy building in a great location with plenty of parking

breakfast could have been included for the the price

the room service breakfast was outstanding

over priced, continental breakfast deffo far to expensive

good choice of drinks at the bar and very

great family atmosphere in the hotel, very comfortable rooms and a nice pool and gym

thing that we didn t like is having to book for meal times and if you want to use the swimming pool and gym

parking was a little difficult and in had two trips to reception to get the door card to work

believably, only one single marked parking place for invalids

) good internet wifi

swimming pool, gardens

it felt a bit like a creche at times with kids facilities.

jude enjoyed the pool (twice) enormously, and there was plenty of space in the room

good breakfast selection

every drink we collected from the bar even the ones the children did had service charges

room service coming in at 9:40 when we were due to leave at 10:00

hotel pool good

not enough parking spaces to accommodate the amount of rooms.

liked the access to indoor swimming pool till 8pm and being able to order food at the bar until 9pm - good having a balcony as

location is great with plenty of free parking

was helpful and very kind not only was he running the bar he was also the receptionist amazing guy

breakfast an bed

in the shower flat screen tv restaurant for breakfast, although we didn’t choose that option bar for non alcoholic and alcoholic

easy to get to. lots of parking. comfortable beds and spacious rooms. great breakfast

reception staff and bar staff were excellent

would say they just need a few little amenities available in the bar area, light snacks, making sure the coffee machine works etc - this way anyone can enjoy the

it was a huge room, incredibly warm (despite the age of the age of the building) and the spa bath with tv was an excellent modern touch to an otherwise originally decorated period room

no bar open no food facilities

we had last been there was no staff on reception , the reception & bar is now at the sister hotel

spa bath in room not working ..

paid for room service but 1 hour late on the first day, second day booked breakfast but turned up at 10 to

lift was broken, the gym was under refurbishment, no hot water the 1st morning, tv signal very

spacious shower cubicle and clean

room service was excellent

gym & leisure facilities

os above a kitchen or laundry ) otherwise everything else was very good

fantastic location, lovely outdoor swimming pool and plenty of room for large groups to socialise

hope to be back soon as really enjoyed the stay. the spa was great.

the hotel, food and staff were all lovely. the outdoor pool was a great bonus.

kids throwing pillows in the bar 3 broken glass all over the toilet floor and excrement left in all

the staff were really friendly and very helpful, and the breakfast catered for everyone's tastes, and it was lovely

there was no bar etc

the bar closed very early and didn’t have much of an assortment

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

i don’t believe the bar was open at all during our stay, the pool was closed but we couldn’t find use the hotel next

the kids loved the heated pool and car parking was very good too

wifi classed as free, but paying nearly 200 for just one night, that 'free' statement is a joke

bed very uncomfortable kids couldn t sleep well

the hotel has pool, spa etc

no wifi in the room it didn t reach up to the 3rd floor

confusion over early check in at 11am was painful as i had email ok from booking.com

available to order room service tv was too small to watch small variety of food for breakfast

location friendly staff excellent bar food and very resonableand lovely front gardens

room service was very poor

early check in was useful - at a charge

rrible view of crates of laundry though)

location, outside swimming pool is great, lovely and friendly staff

gym equipment worn out

friendly staff and kids love the pool

had a great stay - breakfast was lovely and everyone was great with the kids

no phone in room & no room service

staff, room serviced daily & excellent breakfast

helping me with my load of bags and room service

location very close to the seafront the facilities of the hotel, stylish restaurant and bar and the spa facilities were great room was very

great little pool for kids and changing

parking could be better as i'm disabled i am always a little concerned about getting a spot to park

for all amenitie good choice of menu and eating areas and accessability all day and provision of room service staff were very

comfortable clean warm and tidy very helpful staff and free wifi

really good wifi as well

parking is challenge. but it is off road, with camera.ud83dudc4d

loud music could be heard from the restaurant above our room. wifi signal was very weak.

was travelling with my husband and 2 kids

the was a large group with loads of kids and i could hear them running up and down until 1 am

room service was quick

we stayed as a wedding party and everyone was happy including the bride and the kids loved it

good car parking

pleasant bar and

clean room good room service friendly greeting on arrival excellent breakfast.

wifi was hit and miss bed was a bit hard for my tastes

staff great, especially in the bar & good location

the bar was also very cozy, they made great drinks and good sandwiches

ev charging point was a bonus and means that you will stay top of our list

we had a bar meal on one night which was good

efficient staff easy parking and ev charger

staff, ample free parking, free ev charging, food and drink were top-notch, comfortable

parking: plenty of spaces (including 2 for ev charging) but for booking

such a great old style house!!! great decore! great bar n staff! great furnishings throughout!!!

no idea if room service was an option

was divine and the evening bar man was super and it was nice not to have back ground music so we could chat

staff, attentive room service in regards to dietary requirements, good covid measures

good breakfast

late check out is the best thing they could have, especially if you’re ihg member, so check out

hotel, the rooms, the bathroom, the gym were all clean

the lack of facilities. small gym and not enough small conveniences such as a small fridge etc.

was good at reception the bar service was really good and the cleaning of room good skipped breakfast but our friends did and

lack of bedding for kids

lovely swimming pool

lovely large room kids enjoyed swimming pool staff friendly breakfast good

the outside pool was great and thoroughly enjoyed by all

staff extremely helpful the hotel very clean pool was well heated and extremely comfyable to stay in for long periods

parking expensive and no free wifi. could do with double glazing.

friendly staff,excellent breakfast,nice bar

i spent most of the evening in the bar and the staff and night potter were fantastic and had a few jokes with us

no food included, no breakfast, no lunch, no dinner, and no free wifi.

i been before 3 month , and between now and that time it is a visible difference , now they have breakfast , bar open , event room , they have all the facilities now

we loved the evening entertainment, the breakfast, gym & swimming pool and being by the sea.

the hotel is a little tired but it is a victorian hotel, the sauna steam room ud83eudd75 swimming pool very good, jacuzzi wasn't working ud83dude22 room very comfortable and was upgraded for freeon

no room service, food

the gym is in a room off this but looked pretty good

nice warm pool and jacuzzi, steam room and sauna all worked well

the wifi in our room didn t work. room 305

the beds were very comfortable, including the kids' bed

i asked the room service to investigate and the lovely lady changed me rooms to a twin

on check out i needed a vat receipt for my room service

so just wanted anyone else to know what to expect so your aware you will share with the kids

get any hot water from shower free wifi would be better if allowed live streaming such as sky go football

wifi in the room

were not very attentive advertises 24hr room service, hot and cold food i didn t finish work until 11pm called for some dinner and was

family member really good location with easy disabled parking at front of hotel good pool and spa

only negative criticism is that the bar wasn t open

no room service

no room service available at midnight

couple min walk to the beach, 10 min walk to the casino and lots of food restaurants and town centre about 5 mins walk away

the bar was lively and served great cocktails

the staff, both reception and bar staff were friendly, helpful and welcoming

that i didn't have more time to sit in the bar as it was a busy few days

really nice bar staff em and victoria

the bar could have stayed open a bit later than 11:30 on a saturday

good selection of food on the bar menu, really good cooked breakfast in the mornings (excellent value for money) and very

an extra rasher of bacon, a tomato and a coffee adult breakfast was £6 more than the kids breakfast

evenings we had meals from the bar that we were able to eat in

really, perhaps a sharp knife & cutting board would be a good addition to the kitchen utensils

the bar was buzzing too

accommodation around back of old traditional pub with own patio, well equipped, small kitchen area with fridge, microwave

was a real surprise, not so much a room over a pub but one of 3 self-contained units, including kitchen/self-catering facilities in a ground floor barn conversion with a thatched roof

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update and

wifi didn t work in the annex.

they claim room service but refused to bring items of delivery up to our rooms

a bit out dated was very big and the attention to detail from housekeeping was amazing ,the pool and sauna and tucuzee were absolutely fantastic and location is perfect, i would highly

me and my 2 kids was so happy with the stay

pool was dark and echoed a lot and was very noisy with kids there from 8-11 which is a long time if you want to swim before check out

the spa was small but lovely and the rooms were very modern and spacious

it had swimming pool steam room sauna gym.

did not use pool this time, but have used it in previous stay and it's a very clean and good maintained pool

we were so impressed with the facilities, especially the fantastic bar, well-equipped gym, refreshing swimming pool, and relaxing sauna

limited time to get food and no room service outside restaurant hours so cannot get food

pool was full of kids, which is only to be expected during school holidays but it may be nice to have some time for

food was to a high level for breakfast lunch bar snacks and dinner and a good selection on menu a credit to chefs each day

could not order room service that evening due to staff being busy with party

strangely our room also didn t have a phone but didn t have a room service menu

bar in the hotel, which we

it was also great that the hotel had a bar and the staff where very welcoming and nice

location of hotel is excellent with bars and good restaurants nearby

the bar is excellent with a huge tv to watch with a great view over the sea as does the comfortable

the room was excellent (with a great view of the sea and pier), lounge areas and bar were great, lovely balcony with sea view for smoking and a morning coffee, nice continental