location and facilities from parking to hotel

due to people smoking outside late at night, and it was confusing to access the hotel from the parking area

were a few men smoking right by the entrance, which didn t feel safe, and the elevator from the parking area didn t work without a special card something we only found out after a lot of

the breakfast was not very good nor the food.

breakfast was awesome, the room was cool and confy, the bed great, bathroom relaxing, the staff

pool closes at 10, bar at 11:30, wish they were open later

we got this hotel cause it supposedly had a heated indoor pool and that was not true it was super cold water

pool (reason we booked this hotel) not available.

great location and breakfast

nice pool and gym

awesome staff. free airport shuttle.

the best hot mexican breakfast

nice pool and gym

the rooms on the homewood side have kitchenettes and feel a bit nicer

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

there's a mall across the parking lot with lots of food options and a soriana (similar to walmart or target) if you need to (-)the parking process.

they've got a great breakfast spread and the dinner options have all been great, along with the happy hour

breakfast was good, i think it can be somewhat better, but the room, the room was great, very comfy

overall cleanliness excellent breakfast buffet!

left your place is so good little more fitness not towels on swimming pool

great breakfast !!! great location !!!

continental breakfast was included and good. the staff was extra friendly.

there is a pool and a playground for the kids

ordered extra breakfast and half was not

the breakfast.

the pool is ok but the rooms are not enough well maintained

swimming pool ,

i think all breakfast should be free at hotels.

no towels on the pool, too far from the

out of control screaming 5-8yr old kids, as parents drank themself silly, pool party for 5 hours in afternoon til 1030pm didn't allow for needed pool decompression for lower

excellent staff (3 women) that serve breakfast every morning. they are the best staff ever.

extremely bad smell room old plumbing swimming pool dirty air fan on toilet super noisy broken

so had to walk to go get something to eat from the street and came back and ate it by the pool

the location was good. the room spacious and clean. parking lot and swimming pool available.

also the room service was great and for a really good price, and the fact that they let you check in before

the gym equipment was in good working order and the poolside was always clean

room service was quick

had parking

i've being here twice and any time you request something for room service and dont have cash, have to go to reception to make the payment

they speak english but the room service didn't speak much english

- when i decided pay for the breakfast, i wanted to go to my room with food, and the staff was annoyed because they thought i

people serving on breakfast, i assume this is due to the pandemic and the precautions that are being taken, so no

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be

hotel is near a comercial plaza, the pool is perfect size, the only problem is the room some rooms looks damaged (doors, floor, bath) (+)security and traffic control to keep cars safe. pool and amenities available. main road access. (+)hotel is great beautiful pool staff is great property is clean and property is close to (+)it was close to everything.hotel is always clean so is pool (-)i couldn't find the swimming pool, nor signs to lead me there (+)is a fiesta inn standard hotel, nice pool area in a busy town area, the rooms are nice and rather big, comfortable and clean (-)fitness center is too small and too few choices, and the swimming pool was under construction during my whole stay (+)pool

location, room service, housekeeping

room service was also

cleanliness of the property, and the service of the staff, specially of our room service lady martina

breakfast buffet was excellent!

the size of the room. the location. the staff. breakfast.

best value in town for very good quality, clean and comfortable rooms, excellent breakfast, housekeeping ladies very friendly and excellent attitude, to many things to list ,

great location...clean facility. the food was great...kids had an awesome time..

excellent service and great location. decent breakfast.

convenient location, decent parking

breakfast was not very good.

very poor shower pressure. tv in breakfast area has not worked for 3 months

great breakfast food

breakfast has a number of healthy items, though i do wish they had decaf coffee

continental breakfast, coffee was horrible it seemed like they added the whole can of coffee to brew

breakfast!!

breakfast is has a lot of variety and fruits

the breakfast in the mornig..good food

location atmosphere price breakfast

i would say the breakfast was good, also the gym.

breakfast is great, free and secure parking

enough parking spot for the car, air conditioning wasn t working properly also the shower - so i had to

gym and pool are always very clean

the fitness machinery in the gym does not work well.

associates shower was spacious shuttle

location, comfort, and last minute availability. the hotel also offered airport shuttle service

was great, they also had shuttle service that could take us up to 10km around, i liked that

layover with a very early flight so we appreciated the proximity to the airport and the 24 hour shuttle service

location was nice breakfast was one of the best i have experienced

great beds 24hrs shuttle to airport

airport shuttle was right on schedule

it was clean and confortable. the breakfast had a good variety of food. staff is courteous.

easy to find soemthing to eat around it's location, comfortable, clean and rather quiet, good breakfast

good breakfast, nice pool :)

shuttle to the airport was great

no access to swimming pool for repairs

liked that it has 3 restaurant options nearby and the ease of shuttle to the airport every 30 min

i requested a shuttle from the airport to the hotel and they were there within minutes

the price we paid they should have a hair dryer, coffe maker, minibar, the pool more hours more later the shower room 612 the floor was cracked and very

the pool and gym

parking button was not working and my husband got shocked when he pushed it but they fixed it right

gym , swimming pool and location

fi) signal in mu room was weak again

gym was not being managed. and the water was bursting out from the tab

safebox didn t work. wifi you need to connected in the lobby first signal is poor.

nothing dirty covers. dirty gym dirty pool. dirty floor. dirty pillows.

-face towel, towel for foot, body lotion, refrigerator, room service qr code there were broken hair dryer, toilet and security box

ordered room service, specified i'm vegetarian

free airport shuttle and breakfast

morning breakfast was good

of covid, breakfast is now served via room service

very comfortable beds and really good breakfast

the bed was good, and the breakfast

wifi was off for a day

staff courtesy and assistance, parking and security, room service.

breakfast was good, rooms nice and clean. front desk was nice.

breakfast was great, location was also good.

receptionist did not let us know the pool was not working due to remodeling and we had to find out on our own

breakfast was so good

only breakfast buffet was not ready early enough and very simple

the breakfast and on site restaurant was very good. room service was also available until 11pm.

great to the people and swimming pool

cleanliness, room, wifi, location

they have shuttle service to the air port every 30 min

proximity to the airport and the available shuttle transportation to the airport

a us traveller, i was not impressed with the breakfast

pool wasn t working and no parkinf

attention, service and breakfast

the indoor outdoor pool

location and shuttle services to airport

it is close to the airport and there is a starbucks and a 7-11 across the parking lot.

excellent breakfast, airport shuttle included!

the breakfast is one of the best i've had at a hotel like this one

don t have enough parking spots, there is a lot of noise coming from the outside and the

breakfast!

the staff members were able to speak english, thia takes up lot of time and energy to translate, breakfast needs some variety, the whole 13 nights was the same, no dinner in the hotel

breakfast was delicious.

i enjoyed the facilities such as the gym. the breakfast is also great.

shuttle availability could be improved, i did not know we had to get reservation for that even if

they are now offering airport shuttle again which is a great amenity

gym facilities is very old and broken, and booking information makes people confused and easily

the gym and fitness area needs some maintenance that correspond to a hotel of this category.

was right across the street from cintermex/fundidora and they had a gym, swimming pool and large screen tvs

some rooms have bad wifi signal, some rooms need improvements and the gym could be better.

rooms was clean but noticed the pool area wasn’t the cleanest

location, good parking lot, nice pool, great atmosphere

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change the peso

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

water in the pool was freezing

really enjoyed the breakfast, the full room and of course the cleaning stuff was incredible

terrible breakfast

the service and location breakfast was great and the view was awesome i always stay in holiday inn

the parking lot, there are not signals to find the hotel's lobby

very clean very quiet. good breakfast.

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option, etc

breakfast included was not worth the price and the bathrooms were not accommodating

breakfast is only coffee and we come not top late

old beds but good free breakfast

prefer a self-serve breakfast.

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3 occasions wifi didn't work

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

wifi did not work for me six days, tablet or laptop

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

breakfast isn't much, but attached to a restaurant with great breakfast for modest charge

was very friendly, from the parking lot security staff, front desk, waiter, ballet they were all awesome

the breakfast is very basic.

breakfast was very

the breakfast is simple and there were some things missing. the pillows in my room were not good

great staff clean room simple breakfast

it was clean and having complimentary breakfast is the best. great location too

te facilities are pretty old , there were not enough blankets, the included continental breakfast it s just coffee and bread at night it s feel pretty unsafe

the breakfast was not that good, it was just okay

the breakfast was the standard continental and very good.

breakfast only included fruit, coffee and bread

st drinks, bread, and a bit of fruit), and one

breakfast and no wifi in the room.

the breakfast and the view.

everything .good price. excellent management. good breakfast i love everything

location and good parking, good restaurant. nice personnel.

also a little fridge and enough parking

breakfast included was more of cortesy coffe for two hours

like spider in room breakfast is just name sake, they don't even offer water , only coffee, cereal with

breakfast is basically a french toast, coffee/juice and yogurt for the included breakfast rate

super clean nice staff good breakfast lots of things inside the room

the elevator smell horrible and ther is an indoor pool with glass cealing, not a good idea in a city as hot as monterrey, the hotel smell like a

the wifi wasn't working and there was no one to fix it.

easy parking, friendly staff and great breakfast.

very peaceful and great breakfast!

parking arrangement for my car was not comfortable the price quoted by booking

the gym was also sufficiently equipped and clean

the gym was good

quality of the food can be improved and the wifi speed connection needs to be increased significantly

hotel is very good, nice, the food of the restaurant is delicious and the gym is very good for an hotel

noise from multi-level parking lot just outside my window. ask for another side rooms.

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

hotel felt worn my room had view to a multiple level parking lot it was noisy

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

staurat extractors) the stars rating didn't match the quality breakfast

location in the barrio antiguo

price and breakfast buffet kids not included

from the valet to the bell boys to the check-in staff, servers, bar tenders all were exceptional

above ground and underground parking with valet service if you like

with 5 children it’s almost impossible to find a hotel that will be kind with kids

to close to the swimming pool could hear kids yelling

the macroplaza is very big with lots to do for the kids

went to breakfast, can't judge but changing wifi code each day its a pain

and foremost the wifi is horrible, i had no reception the whole time i stayed and the staff was not able to help

luis at the bar was excellent

excellent customer service andi liked the gym and swimming pool

breakfast was great as well as location

no alcohol in the room. you can't bring everything from outside and hotel bar close early too

girls at the starbucks bar are rude they need a little more training

very old gym equipment

the hotel has also a reasonably equipped gym

was easy going and the parking was validated

parking is very uncomfortable

the wifi was very weak and the elevators weren't working all the time

we needed to ask for the towels, parking lot is complicated

need to change carpets they smell ugly and a/c it took 4 hours to get cold parking lot need more

white

shame the bar closed over christmas

wifi was often unstable.

s always looking to work out, even on

do not like valet parking in general ilike to park my own car

the treadmill machine was in good working order, and no one was using the gym, so it was pretty quiet

great location, very helpful reception staff, spacious room, good gym

nice little gym

there's a pool also which i didn't use, but looked nice

water in the pool was still freezing cold

we used a swimming pool a couple of times

pool area (the reason we rented here) was too small

more pool loungers, washing the corridors carpets.

breakfast staff where very helpful and friendly.

the breakfast is delicious

some of the food of breakfast was rotten and even they changed it, the first impression was not nice

the continental breakfast is very

breakfast everywhere have sausage and scramble eggs, here not, you need to pay for an omelet or

the breakfast can be eggs

breakfast service terrible

location was perfect and the staff were friendly but the best part is that you can ask for a late check out even if you want to leave the hotel at 8pm they will only require you to pay the

leaking air condition, had to pay extra for dental kit, wifi does not work on phones

good breakfast, very friendly staff and comfortable rooms.

gym food

the gym facility is out of date

the pool, jacuzzi and sauna make the stay even more relaxing

turned on cold just a bit if to much it would become freezing, sink clogged, temperature in the pool area needs more fans, unbearable for infants and toddlers, need more towels and lounge

gym and pool area with a breath taking view of the mountains

food , not very helpful girl at breakfast .

shocking breakfast , no tea , orange juice dispenser not working

the breakfast