facilities were beautiful with stunning views from the rooms and infinity pool

also bar tenders and their friends seemed too busy having fun to serve you

the woman serving breakfast was super helpful too, when my friend got sick, she brought food and water up to the room

breakfast, dinner, and drinks at the pool bar were all excellent

darwin greeted us at the bar and not only gave us local tips but also other information when i asked, like about local

i did eat breakfast - one day with toast and coffee, skip that and just lay the extra q for the american

the included breakfast was great

to panajachel by cheap colectivo at 10q staff of the reception are very helpful clean room good breakfast thermal

r me the temperature was great, very refreshing) and a smaller warm one

friendly staff, great and quit location, nice and comfortable rooms, good breakfast/food, nice pool

there is parking inside for guests and a beautiful

the location is very good if you need to park your car inside the hotel parking and walk around

we requested parking on site and it worked out well

good laundry service

their laundry was slightly expensive compared to full-fledged laundries

good location, nice quiet inside room. small deck upstairs to dry laundry.

they were nice enough to let us do a bit of laundry in their basin and had a great spot for hanging it up on the roof

breakfast or at least free bottled water & coffee in the morning.

especially the breakfast and the excellent, helpful staff

no breakfast available.

are basic but clean, smells like fresh laundry as soon as you enter

was very friendly, the facilities were clean, and breakfast was very yummy

fair price. good and speedy laundry.

appreciated the early check in (free) as well

they also offer a laundry service which was quick and well priced

laundry for a reasonable price

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location

wifi was extreme bad in the room

the lady that runs it was great and did an amazing job with our laundry which was really appreciated

the wifi didn't reach my room.

good location, great wifi in rooms, rooftop view of volcanoes.

facilities were great, we used the kitchen a few times, the showers were hot and powerful and the wifi was good

re like a paddling pool for children), wifi did not reach bedrooms which is very annoying

the staff, beautiful room overlooking the garden and the included cooked breakfast.

building work going on and pool being cleaned as we there but this did not spoil our stay

spacious family deluxe room, comfortable beds, daily cleaning service, helpful staff, delicious breakfast, great hot water in the shower, the convenient walking distance to everything, and the

the plunge pool wasn t working when i was there, a primary reason i chose the place

there was loud music from a nearby bar until 12

room far from wifi

our kids really liked the playing area and the garden

wifi not good

the bar is very noisy from 8 to 9pm

also they charge 40q a lb for laundry which was literally outrageous

wifi. variable. dropped al 3 of my devices frequently.

even the wifi signal is low

the second one didn t have a good wifi connection and i found two roaches on the room

poor wifi

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

because of the easter week processions, their off-street parking became a real plus

the wifi was also difficult to configure and then was slow once connected

t working in room 204)

centrally located had parking

since we drove, parking was import to us and the hotels free parking in a small courtyard perfect

caused some issues with hot water, no wifi and most of the last day in the dark

they also do laundry for a good price

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

wifi works

it had wonderful kitchen and laundry facilities

our room had a kitchen with stove, oven, full-size fridge freezer

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious rooms

there’s a great restaurant and bar and the staff were friendly and helpful

gym is a few doors away, rainbow cafe is across the street as is el deposito an excellent bar eaterie

the bar at the front of the property was nice too

overall wonderful n great lil kitchen

we didn't need a kitchen except the fridge, but it was fine

laundry available per bag, small or big so not per piece

laundry service is fast and a great price

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

beautiful place, large and safe parking lot

loved my room the jacuzzi and breakfast

loved the beds, the showers, the gardens, and the breakfast buffet.

there's a mini bar the drinks in which weren't cold enough (the coke foamed in my mouth) (+) restaurant and bar are really good, top quality food and very nice breakfast, with loads of variety, especially on (-) the bar would not allow wine to go to room in a real glass but insisted on plastic (-) we loved the cocktails at the bar but they were really expensive (-) good to also know that the rooftop area is very small (you'd have to buy a drink at the bar upstairs and take it up there), and it took a while for me to find someone to unlock it (-)didn t like that they charge so much for the mini bar and that they charge gratuity on it as well which they never told you

staff and rooms are great, but the jacuzzi should be hotter, gym very poor/old and sauna takes about 30 mins to start to heat

so i found it hard to understand why they put people with a very young and loud (we understand kids don’t like their hair washed, we’ve been there) next to our room when there was so much

the gardens, the kids loved the pool, the area outside each room was lovely to sit in

the hotel staff were really nice and kind with us and the breakfast that was included in our stay was delicious

water the whole stay and i asked several times and they did not fix it, the weather was cold my kids could not bare the cold water

no ice machine no iron wifi only in the halls outside your room but not inside the room.

the kids were very comfortable

the pool was clean and my kids enjoyed it very much

great pool

laundry service good

clothes came back from laundry looking worse than before

i did not eat a variety of their room service because i prefer to eat outside of hotels; however i got sick and had to order a

interior patio/jacuzzi, comfortable bed, nice staff, good location, on site parking, room service, restaurant

the restaurant and room service staff went out if their way to be helpful

from free umbrellas on rainy days to reliable wifi, everything met or exceeded expectations

poor wifi signal, smaller pool than what i expected, no gym or sauna area.

the included breakfast was delicious

the breakfast is also quite nice

oh, and their traditional breakfast is delicious

location . place . rooms are big and cozy.good breakfast. very green and quiet place.

beautiful quiet property in a great location. great breakfast!

i can t forget the breakfast options; the food was plentiful and tasty

location, staff, a/c, wifi, breathtaking views from the terrace, free delicious breakfast to start your day, safe covid-19 protocols, beautiful internal patio

wifi was not working in the room, it worked fine in the lobby area but it wasnt connected well in

wifi wasn't good at room, very bad reception

good breakfast