the hotel has an indoor pool

location, secure parking

the beds are very comfortable, the room service is exceptional, and the central garden is very charming

good breakfast, convenient location and parking. authentic building.

nice staff and secure parking. good location close to the main square.

indoor pool was great,restrooms and showers clean, the only thing was the sauna wasn’t

bar and activities are a great plus

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms had enough plates and microwave and

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

we wanted to have access to the facilities of the hotel like the restaurant and the pool, but we were too far away from it

the staff is friendly and the hotel has its own parking space.

location parking

staff was friendly dinner area was good to work indoor parking was good

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

the pool area was not clean and overcrowded

parking for my motorcycle

great facilities that include a nice gym, pool, spa, restaurant, and more

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the pool had longer hours so i could site see during the day and swim at night/early morning

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

location, room size, very comfortable bed and pillows, the kitchen

65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff even brought us complementary beers everything was

kitchen was very well equipped, including with stainless steel cookware

my older son loves the small gym and i appreciate the spacious laundry room

for 65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than most hotels

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

easy access from highway. breakfast.

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile’s

breakfast was real good

wifi not so good.

the amenities in the room are good, bed comfortable, wifi, fast and reliable

wifi password didn t work

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

it would suddenly spit water out, it was quite frightening for the kids

the pool water was freezing cold!

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the playground and swiming pool

the swimming pool is also grim, and doesn t look at all appealing in person

it would suddenly spit water out, it was quite frightening for the kids

staff ,service, breakfast

the breakfast that was included was the best i ve had in mexico

perfect service, valet-parking good breakfast very friendly staff

the breakfast was really good, buffet and with a lot of variety

breakfast was very good

free covered parking

-dinner was average

cause of lockdown restrictions), but they had some equipment as well as a swimming

- terrible wifi/internet

- nice to have gym, but some equipment hadn't been serviced for ages

fresh coffee in the morning, and a speedy laundry service

they took our laundry at 2pm and had it returned to us the same day for a great price

the parking space is not at the hotel

great location, parking is included, staff was helpful and friendly.

we were really stressed we then came back to the hotel and the guy tells us they have a second wifi connection we can try

the parking and the romm is small

is no wifi, no window, no a thick blanket

wifi on the left odd numbered townhouse style hotel rooms has poor wifi pick up

spotty wifi, only close to window

the wifi coverage is poor,

wifi also is very weak and nonexistent at times in the majority of the room

cable service, wifi, it's clean

the gym was very basic

they even have a small gym

room was very comfortable but could use more seating. rooftop bar was very nice.

gym and bar too small

there is a lively local bar, an unusual coffee shop/restaurant, a circle k convenience store, and a bakery steps away

odour from the drains from time to time, wifi intermittent and not reliable, hot water in the afternoons or nights was scarce

wifi patchy at best in room

the wifi did not work

dn t needed it, but beds were changed every day) delicious bakery just across the street, laundry around the corner

the fact that they had parking was a definite