hot water, toiletries, free drinking water and coffee too in the mornings, wi-fi, lovely pool, open air kitchen as well as toaster etc

the property has a shaded area to relax and a plunge pool to take a dip in

if you can raise the temp of the pool water a few degrees that would be so wonderful.

helpful and welcoming staff, great free coffee, fine outdoor area with a nice little pool, spacious villa, clean hotel, great location close to everything, quiet

the pool was small but refreshing

except the staff at breakfast which was great

friendliness, spa in room, 'romantic dinner' on beach, facility in general

drinks at the lobby bar were well mixed, in other places the weren’t so great so we always got the from the bar

breakfast was great. erika the greeter and jose the line cook were highlights

breakfast was great!

it’s a pool, kids play at the pool

no wifi in room and i was getting sewer smell from my toilet.

ended up buying an extra room for my teenage kids so we weren't sleeping on top of each other

there is no wifi in the rooms. there is wifi in the downstairs lobby only.

we loved hanging out at the swim up pool bar at the no name bar next door for amazing sunsets

the pool is big

breakfast was poor and swimming pool not useable

it was nice having the swimming pool

breakfast is serve in a very pleasant area close to the pool and under a palapa

location, outdoor area, breakfast and pool

loved our stay here, we were given an early check in

we really enjoyed the inner area where you could just chill with turtles :) also you can have a late check out/4pm for 300pesos

beautiful roof top pool and comfortable room

the pool area is very comfortable and enjoyable

room was clean as was the rooftop pool, which i enjoyed every day

there was not any bar or cafe/restaurant

the rooftop pool, bar space and view were even better than expected

day beds and splash pool were perfect

comfortable, clean, modern rooms, lovely pool & lounge area, gorgeous interior design & garden scape

place is beautiful, underground, beautiful room, beautiful pool, nice shared space with sun beds

the swiming pool is very small.

the pool area was nice and relaxing

hotel had only recently been opened, some aspects were still in development: the pool area and bar weren't quite finished, and there is no breakfast restaurant (yet)

pool was small no pool towels were available

this was my first time here and had no idea it was two separate entities lil frustrated with pool and restaurant space

pool have a nice view on the sea too

the snack bar made excellent drinks and food, and the restaurant attached to the hotel had the best food we

the attached restaurant has a free breakfast (from a regular menu) for each guest (+) good lunch, breakfast and happy hour (+) tasty breakfast a la carte (not a continental or buffet) was included in the price of our stay (-) breakfast included was good, but restaurant staff was rather passive and unfriendly, like doing (+)hotel was clean and comfortable and the breakfast service and food were excellent

beautiful view, great staff, intimate, nice pool.

outdoor pool and view are really beautiful

the pool area is a bit shabby and could do with a clean up

quiet hotel with beautiful grounds, nice pool and patio furniture

i love the location, the pool & the staff. i booked for 1 night and ended up stay 6!

nice staff who help us with renting a scooter and also with some laundry

gardens and pool area are lovely and very well kept

superior room is very spacious with a large bed and good view of the pool and ocean

the pool was green the entire 2 weeks of our stay.

really oh the monkey beach bar right across the street waters down their alcohol alot

good resto for breakfast and dinner on roof, pleasant beachfront bar across the street

bar across street can be somewhat loud for a few nights, but also has good margaritas

isidro runs the restaurant on the beach and also serves the complimentary breakfast on the rooftop restaurant at the hotel

staff are friendly and the private pool was great

grounds, rooms, beach, restauarants on-site, evenings programs for kids

but at least i enjoyed very friendly and helpful staff, spacious and clean rooms and delicious breakfast

room noise from noisy wheels of hallway room service carts-odd staff didn t notice/fix

kids had a lot of fun

infinity pool with swim up bar is just what anyone needs to relax

swimming pool a plus

great pool and sun lounger area and steps straight down into the sea for snorkelling

water cooler in room, great pool, excellent care

our apartment was lovely, with two terraces looking onto the garden with pool and the sea behind

the staff were really friendly and kindly allowed us early check in and late departure

bar staff very friendly and attentive, front desk very helpful

loved the view from the infinity pool - also we ince had lunch there, the food was amazing

restaurant closed early for dinner (due to lower capacity), minimal gym

the ocean view rooms can be noisy from pool bar and restaurant in evening

bar closed at 6pm but we did have a fridge in our room so we could chill our own beers

the sea view rooms are spacious , comfortable which a large balcony overlooks the pool etc

to the ocean, direct ocean access with good snorkeling, very friendly staff, nice lounge and pool area, breakfast was good (try the pancakes

as adults only - private residence on top floor above our room had kids in there

highly recommend watching the sunset from your balcony or the infinity pool, stunning

property is amazing - from infinity pool to design attention to detail throughout

good beakfast with fantastic views very nice gym and spa very good food @cap restaurant - fantastic grilled lobster we loved the huge whirlpool

room service

the breakfast is very varied and they serve until 11am i believe

the hotel facilities are wonderful, especially the gym, and the whole property has a beautiful setting

on new year's eve there were limited options and we decided to order room service because we didn't want to go to the special buffet dinner

bar closes at 10 and no room service

we could never get in the pool because it was usually full of kids

liked the open bar and the restaurant

small pool few facilities had to use neighbor hotel all the time

and the pool was not very clean

families with kids will really enjoy this place as long as they are willing to go out and enjoy some of the local

perfect spot to sit if you have little kids

perfect spot to sit if you have little kids

) and the wifi not working well in the room, but those are not major downfalls

they should have more common medicine for kids, couldn’t find iboprufen for my 8 year old, and the nearest drug store was 5 miles away

our first meal was at the italian restaurant with fresh baked bread

loved the pool, the bar area, the 3 restaurants they have, the breakfast, the all inclusive deal, the massage place in the hotel, the service provided by the

breakfast buffet is good, order omelettes, or quesadillas

breakfast is

people in the ceviche restaurant, the grill restaurant and the breakfast restaurant were very helpful too

breakfast was great

balcony -restaurant bordeaux was pretty good - nice pool area with some slides, was fun, even for adults ud83dude09 - we got a 50% of deal and considering that value was ok for the stay, but not if

variety of restaurants & entertainment. spa was wonderful.

swim up pool was kind of cold because our area was in the shade so having a spot in the sun would have been

ordeaux) food not nice. the pool needs maintenance.

no snack bar in-between the restaurant hours

first few nights there the sports bar had nothing to do

was so friendly and kids club was awesome

kids had so much fun everyday with games by the pool, easter bunny, movie night, and of course the pirate water park

facilities especially if you have kids

everybody was safe, and they say it happens in many resorts but kids freaked out for some time

my kids adored him

we loved the area, breakfast and lunch where the best, although very little selection for kids.

my kids adored him

for breakfast, lunch and dinner you can find food that match your taste

if you really want to loose some weight you d better use room service

nice pool also for families *separate section

o doesn't eat much at all and cannot use the kids club as it's 3 and up) but we loved the hotel

inside all the restaurants, and the servers on the beaches, all the chefs in the kitchens, room service staffs and the taco truck staff, who made our stay the best experience in an all

our kids loved it, me and my husband loved it and will be definitely come back here

we couldn’t even use our balcony or the pool that was on the rooftop because of this smell of dead fish being so close that it was

pool on the roof was dirty and there was a lot of bird droppings

pool/bar terrace was closed

the pool is at the front hotel

know, it didn't have a pool, or a breakfast bar, but the room was spacious, had a balcony, a whole minifridge to fill up

small pool was shaded so the water was cold

wifi only worked on the ground floor

the wifi in our room was a bit weak - but again, we were there to enjoy the beach and disconnect from

more hooks in the bathroom will be appreciated as well as paper towels in the kitchenette.

the room has a small kitchen with basic cooking utensil

next time with my kids

specially in the restraints by the pool seemed annoyed frustrated or mad

the kids loved it and felt very comfortable going around and taking part in the kids activities

entertainment team, andrea, chris, and antonio(morning stretch/yoga on the beach, noonish gym in the pool, afternoon zumba and hysterical games as well as terrific evening events)

they should review the spa offers from europe and consider improving their owns

there's always availability at the pool or beach to find chairs during the day or the staff will bring out more to accommodate

attention, authentic brand drinks, service, room service, tub in room, beautiful clean beach, the peace being adults

we paid for a pool view room and the room we got given, couldnt see a single piece of water

r drinks and snacks) and dinner, all meals

r me)

kids club is recommend for those who are traveling with kids to keep them occupy with a care taker

restaurant and bar staff were all extremely polite, helpful and attentive

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

friendly staff wonderful beach swim up bar tequila

so close to the ocean, beautiful gardens and pool, so not commercialized

laundry took 36 hours not 24 hours / 2nd lot 24 hours just happened the first went in on a saturday

of the staff

ont desk, security, room service) were courteous and helpful

we liked the hotel making an effort to reduce use of water for unnecessary laundry for environmental reasons

if it rains watch out for lots of slippery puddles breakfast should be earlier 9 is the latest i have ever

minor detail they don’t have a pool. wifi could be better.

lovely place. beachfront, nice breakfast, great staff.

one night the bar next door had very loud music!

no swimming pool.

the beach place turns into a bar at night and it s really popular with loud music

it was great to have a nice bar with chilled music just on your doorstep

having hungry kids in the morning, already fighting je lag hunger, it was not convenient to wait so long until

close to everything, but we appreciated their own restaurant and bar that was situated just at the beach

the kids enjoyed playing by the beach

pool was small, beach was cluddered boats

the wifi is very good

restaurant * water pressure is excellent - hot water * bed was very comfortable * excellent wifi

and room service were excellent

pools are never crowded

keep the edges clean, shower curtain finished off with blue ribbon and flower insert, excellent wifi

the wifi was generally good, but there were a few days where it was unavailable or spotty for a few

duvet shower - great toilets - great staff - helpful and pleasant, we had some trouble with our wifi and ivan, michelle and another staff member all tried to help resolve the issue as quickly as

the wifi did not work air conditioning is facing directly the bed and cannot be directed elsewere since

we had some difficulty accessing a strong wifi connection.

top pool and bar has fantastic sea view

the room, the location and the service! and the pool, omg!

the pool side bar could use an additional bartender but the lady was who worked on her own tried her best and she

pool closing at 10pm.

the pool hours closing at 9:30pm at least till 11pm would be perfect.