pool is lacking maintenance

pool and space of the accommodation was good

the beds are comfortable and the pool is clean.

pool was dirty need to be clean and dimmer curtain it was hard getting a taxi had to walk a

the pool

you can contact the reception or the restaurant (including room service) any time via whatsapp (+)the room was clean and comfy, great ac, nice restaurant with room service. (-)the pool area wasn't kept clean and the restaurant kept being closed, no room service at night. (+) a big thank-you to room service and upper management for sorting out (-)to park , doors for my room needed renovation, wifi slow , needs more outlets in rooms , no room service (-) rather than providing a card for wifi connect they provide an upsell card for room service (-)to contact the front desk so one had to take the stairs or the elevator to report an issue to room service

t enjoyed using the pool with patio area and its trees

the room was clean, the wifi i can say was working good

as i told one of the managers a longer ladder into the pool would be better

they allowed an early check in which was amazing

the pool was a little small but very nice area to relax around it.

i personally enjoyed the spa bath, it was relaxing.

i didnt like that the pool was so close to the lobby, i felt watched.

beds were a little hard and the pool needed to be cleaned.

desk was not welcoming the walls are thin, could hear the movements outside, the next room and gym

the place is beautiful the pool was at the perfect temperature

the pool area was good and nice to relax

construction, deserted, pool not working, restaurant closed

the hotel is tucked away on beautiful grounds with wildlife, a church, pool, jacuzzi, and many other amenities

property, loved the trees, vegetation, walkways, pool

great breakfast

staff and owner extremely friendly, food was great, pool was enjoyable, kayaks and bikes available at no extra costs

even the pool is nice

the included breakfast consist of a pice of toast and a cup of coffee, so expect having to pay for additional

we were given 2towels for pool

the hotel is really beautiful and private with a nice swimming pool

the place, the commodities the lagoon and the pool

the breakfast was great, free coffee 24 hrs, & there is even a resident doggie that's just the sweetest

the pool and free breakfast!!

breakfast was lots of sliced bread and a toaster provided with jam and peanut butter options

breakfast was poor, and the prices of their food and drinks were outrageously high

the casino is not my thing but it is separated by the hotel so no issues there.

i was able to get it in the restaurant in the casino

i especially liked the breakfast coupon and the casino

there is no complementary breakfast and the restaurant opens until 10 to serve breakfast

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

the kitchen has everything you need and free water was provided

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

beds - hot water - clean - safe - location - hostfamily super friendly - tv - ac - good wifi - kitchen you can use + drinking water - sitting area in front of the

there is a common kitchen that you can use for cooking and has a big fridge

is a great fully stocked kitchen, but a microwave would have been a plus, but everything else was above expectations in the

wifi a bit slow.

wifi are the reception area only. but like this you disconnect also more. ;-)

breakfast was very good, wifi was only available in the

the road and found a really nice cafe we great coffee & food

wifi only in common areas available

great rooms with strong wifi, nice little breakfast, perfect decoration :) close to everything in town

they had a laundry facility too and plenty of towels for swimming or use at the lagoon or cenotes

breakfast was included and was so

the wifi is not stable but there s plenty of wifi points to connect so some of them were fine.

the breakfast was amazing! huge and with choses and delicious beyond expectations for

anticipate our needs, (for example, bringing fresh towels as soon as they saw us approaching the pool), and to provide information about the property and surroundings, restaurants, tours etc (+) it seemed very new and we just loved the design of the rooms, the pool and everything (+)jr suite is very comfortable, the pool area as well (+) nice pool (+) also the pool area was great for the baby to play around and the staff were friendly and (+)the grounds and the pool were nice, the staff was great

good ac and wifi

gorgeous cabanas, comfy bed, lovely shower and good breakfast

wifi very weak

some wifi problems.. but fine

bar is great and breakfast decent

breakfast options could have been better for vegetarians .

the breakfast wasnt the best, but i d recomend getting something in the town anyways.

wonderful breakfast included

bar menu is tasty and not too pricey

breakfast was very delicious

hotel is located in central bacalar with a relaxing pool area

i want to mention that the breakfast was also very good and consisted of a mixed fruit plate, a sweet cinnamon baked thing,

clean, nice pool

hotel, beautiful garden with swimming pool, shower with great water pressure

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

breakfast was included

very friendly staff, they bring breakfast to your room, they include a couple bottles of water, soda and beer daily, you get kayaks

need small table and two chairs in the room to have breakfast.

views are just breathtaking and the huts lovely and parking is just outside

the location view, breakfast and kayaks

the breakfast is delicious and the tips regarding the activities were so helpful

the location was great and the pool and bar area were so nice

i loved staying there for a couple reasons: only a handful of rooms, adults only, a focus on tranquility, exceptionally nice & helpful staff

the breakfast was delicious

quiet, comfortable, best breakfast, use of bicycles for free, outdoor spaces, restaurant, parking outside

the breakfast included in the price of the room is not buffet, only a couple options available, we

quite expensive, it was worth the price imo, maybe they could have included breakfast in the price

staff at the bar / restaurant extremely nice

breakfast started at 8 and we managed to get an early breakfast ready at reception when we had to

we had a massage at their spa which was excellent

pool was gross and needed cleaning and maintenance

the water didnt work untill say 8-9 am.. pool water was not very clean

there was a cute bar area by the pool but i havent seen an employee there during my stay

pool and room, clean and big

my room was large. the pool area was nice. the staff was friendly.

the common area- with a yoga nest, breakfast area, and lounge sofas- was a special touch

and relaxing facilities - amazing staff- good food- love the concept of honnesty bar , well done

considering mexican prices, the bar was very expensive, no bartender but self service

wish the included breakfast had a bit more options ; especially for someone gluten free like me, as nothing was

considering our experience at casa hormiga, i wouldn't book it here unless it's for the spiritual/spa experience, which seems to be their specialty

had a private pool room but we couldn t use our private pool because the water is cold and the filtering was

a beautiful ponton and terrace to enjoy the voew, a swim or kayak on the laguna, a very friendly bar and restaurant staff, beautiful rooms, and amazing food the location is great if you have a car

bar and restaurant start are phenomenal, always working hard and remember your drink orders from

loungers around pool area and docks are v pleasant

d reasonably priced)

poor breakfast, terrace was unusable because of the stage smell

great that it included breakfast, and the dinner was pretty good too

the outdoor facilities, including the swimming pool and the deck by the lake, were superb

ntinental + eggs & refried beans) is really good though

food, particularily limited breakfast.

pecially the guy who welcomed us so lovely), excellent breakfast, comfortable areas at the pool, bikes are included, very good location, recommend everybody to book a boat tour at the hotel

room was opposite the bar and was a bit noisy in the morning, room wasn’t get cleaned during my stay

friendly staff (especially the guy who welcomed us so lovely), excellent breakfast, comfortable areas at the pool, bikes are included, very good location, recommend

the breakfast is a complete start of the day

rooms friendly, helpfull receptionists great water pressure good breakfast relaxing pool & bar area quiet